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It Helpdesk Support Jobs (NOW HIRING)

Union Rescue Mission

IT SUPPORT ANALYST

Los Angeles, CA

$23 - $27/hr

The IT Support Analyst will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... This role serves as the primary point of contact for IT support requests and ensures a high level ...

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

ATS FAMILY

IT Support Tech I (56984)

Tempe, AZ

$20.50 - $28.25/hr

The IT Support Tech I supports the IT department by coordinating hardware and software requests ... Stage new systems for deployment by the IT helpdesk * Perform basic Active Directory user ...

New

Ubertal Inc

IT Support Specialist

Mount Pleasant, IA · On-site

Title: IT Support Specialist | Field Services | Corrections Technology Location: On-site -- Mount ... Serve as primary on-site IT helpdesk contact for 280+ staff and 1,200 incarcerated individuals ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving ... Providing technical support to users, troubleshooting issues, and offering guidance on computer ...

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

We offer IT solutions across the disciplines of program/project management, applications ... Resolve service tickets or escalate to other support entities as needed and within Service Level ...

Exxel Outdoors

Senior IT Manager

Broomfield, CO

$132K - $132K/yr

Oversee Helpdesk Support Technician and provide support as required (Provide 2nd and 3rd level IT/Helpdesk support). * Manage and monitor all installed systems and infrastructure * Install, configure ...

gaylor

IT Desktop Support

Indianapolis, IN

SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...

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It Helpdesk Support information

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How much do it helpdesk support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

What jobs pay 4000 a week without a degree?

IT Helpdesk Support roles typically do not pay $4,000 a week without a degree; however, high-paying freelance or contract IT support jobs, especially those with specialized skills like network administration or cybersecurity, can reach that level. These positions often require certifications, experience, and strong technical skills rather than formal degrees.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Helpdesk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, as many technical problems require critical thinking and personalized assistance. IT support roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What does an IT help desk person do?

An IT help desk support person assists users with technical issues related to hardware, software, and network problems. They troubleshoot, resolve technical problems, and often document solutions using ticketing systems, providing customer service and technical support in an office or remote environment.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support, and why are they important?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day often include specialized roles such as IT Helpdesk Support professionals with advanced certifications, senior IT managers, or consultants in the technology sector. These positions typically require extensive experience, technical skills, and sometimes certifications like ITIL or CompTIA, and may involve working in high-demand environments or on contract projects.

What are IT Helpdesk Support specialists?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.
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It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Technician I

IT Helpdesk Technician I

Point North Networks Inc

Inver Grove Heights, MN • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Description:

Level 1 IT Helpdesk Technician

Company Overview

Point North Networks is a trusted Managed IT Services and Private Cloud Hosting provider headquartered in Inver Grove Heights, MN. We empower client success through our passion for technology, delivering real people and real solutions that businesses can trust. Our core values guide everything we do:

  • Honesty — We believe that honesty is the foundation for every great relationship.
  • Professionalism — As leaders in IT, our work and our behaviors will always reflect the highest level of quality & efficiency.
  • Relationships — We prioritize fostering long-term partnerships that bring mutual benefits, rather than pursuing short-term gains.
  • Transcending — Our commitment is to consistently exceed our clients' expectations, going above and beyond to deliver exceptional service.
  • Modesty — We are unassuming in the way we conduct ourselves and appreciate the input and feedback of others.

We are one PNN family, focused on lifelong employees and lifelong clients. In our IT Services division, our passion is developing people and solving problems while making IT simple for companies with vision. We operate in a collaborative, hybrid environment where team members are encouraged to contribute, grow, and take ownership.


Position Overview

We are seeking a Level 1 IT Helpdesk Technician who is eager to hit the ground running, solve problems effectively, build strong relationships with end users, and represent Point North Networks with professionalism and care. This is a hands-on role providing first-line support to our managed clients, with opportunities to grow into higher-level technical positions. You will work primarily from our Inver Grove Heights office, with on-site client visits as needed.

Key Responsibilities
  • Provide first-hour resolution for support tickets via phone, email, remote tools, and on-site service
  • Handle minor project tasks as assigned by senior team members
  • Onboard new users and devices, including delivery to client locations
  • Perform initial warranty and vendor support assistance
  • Recognize issues that may require escalation and recommend proactive project solutions
  • Securely handle data destruction prior to device disposal
  • Document all client interactions, issues, and resolutions thoroughly
  • Monitor and resolve common system alerts (e.g., low disk space, event logs, backup/restore issues)
  • Assist with PC builds, installations, and basic system administration when needed
What We Offer
  • Competitive salary: $45,000 annually (based on experience)
  • Comprehensive benefits: medical, dental, vision, disability insurance, HSA
  • “Unlimited” PTO after 60-day introductory period
  • Company-matched SEP IRA
  • Flexible hybrid schedule (in-office focus Mondays and Tuesdays mandatory)
  • Opportunities for training, certifications, and career growth into Level 2/3 roles
  • Collaborative team environment with quarterly feedback, weekly status meetings, and no micromanagement
  • A culture that rejects average, values accountability, and celebrates personal ownership and pride

If you are passionate about technology, committed to exceptional client service, and ready to grow with a company that puts people first, we’d love to hear from you. Join the PNN family and help us make IT simple while transcending expectations every day.

Requirements:Qualifications & Skills
  • Excellent communication and customer relationship skills — you enjoy helping people and can stay positive and lighthearted even in challenging situations
  • Strong problem-solving mindset and ability to adapt quickly to varied client environments
  • Basic technical knowledge, including:
    • Windows OS (workstations and servers)
    • Basic networking (TCP/IP protocols and related technologies)
  • Self-starter who takes ownership: see it, own it, solve it, do it
  • Passion for IT, documentation, and continuous improvement
  • Comfort with occasional night/weekend work for emergencies or scheduled maintenance (limited)
  • A+ certification or equivalent experience a plus, but not required — we invest in training the right people