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It Helpdesk Support Jobs (NOW HIRING)

Kimley-Horn

Information Technology Analyst

Richardson, TX

  • Medical

  • Dental

  • Vision

  • Retirement

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...

Kimley-Horn

Information Technology Analyst

Richardson, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...

Tulsa Tech

Part-Time IT Helpdesk Technician

Tulsa, OK · On-site

$18/hr

Position Type: Part-time Support Date Posted: 7/14/2026 Location: Client Service Center Status ... information technology, networks, and operating systems * State issued driver's license.

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN · On-site

$15 - $16/hr

  • Medical

  • Retirement

Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the ... Process IT Helpdesk tickets to provide end-user support covering but not limited to, issues ...

ASUS Computer International

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Basic understanding of IT Helpdesk operations, network, or server maintenance. * Experience with ER ... Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

US Tech Solutions

Helpdesk Support

Columbus, OH · On-site

$19.25 - $26/hr

Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Qualifications any one having help desk experience and ...

Nightwing

IT Helpdesk Analyst with Security Clearance

Arlington, VA · On-site

$55K - $106K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Ivy Tech

IT Support PT (South Bend/Elkhart)

South Bend, IN · On-site

$15/hr

  • Medical

  • Retirement

Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the ... Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering ...

Pureflow Inc

IT - Helpdesk (on-site)

Graham, NC · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor ...

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It Helpdesk Support information

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$12

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$33

How much do it helpdesk support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.
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It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Information Technology Analyst

Kimley-Horn

Richardson, TX

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Kimley-Horn rating

8.9

Company rating: 8.9 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

54th of 449 rated engineering

Job description

Overview

Kimley-Horn is looking for an Experienced Information Technology (IT) Analyst to join our Richardson, TX office! This is an in-office position. 

Responsibilities

In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.

  • Provide support on our corporate IT Helpdesk
  • Install new printers/copiers/plotters and other office equipment
  • Install and support enterprise applications
  • Perform data maintenance and data archiving
  • Assist with office moves/expansions
Qualifications

Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.

  • Bachelor's or Associates Degree in Information Technology/Systems; Computer Science or related field
  • 3+ years of experience 
  • Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
  • Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
  • Ability to understand Windows 10 and configure and troubleshoot PC level problems
  • Ability to understand basic Windows Active Directory; user accounts and security groups
  • Strong communication, written, and customer service skills
  • High aptitude and willingness to learn new technologies
  • A self-starter that can work with minimal supervision; highly organized
  • Travel (driving) to other offices within the region as needed
Why Kimley-Horn?

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it- that's why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn's placement on the Fortune "100 Best Companies to Work" list for 19 years!

Key Benefits at Kimley-Horn

  • Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
  • Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
  • Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
  • Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
  • Professional Development: Tuition reimbursement and extensive internal training programs.
  • Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.
Education:Bachelor's DegreeEmployment Type: FULL_TIME

What Kimley-Horn employees say

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About Kimley-Horn

Sourced by ZipRecruiter

We are a full-service consulting firm that provides a wide range of infrastructure and land development planning and engineering services to both public and private clients. Though we have more than 6,000 employees in 100+ offices, we pride ourselves on our small company feel. At Kimley-Horn, we do things differently. People--clients and employees--are at the forefront of our business. Clients know we are laser-focused on their success. Employees know our culture and approach to business are built on a desire to see our staff flourish, one and all. Both groups know that with Kimley-Horn, they can expect more and experience better.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1967

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