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It Helpdesk Support Jobs in Kentucky (NOW HIRING)

Amentum

IT Support Technician

Louisville, KY · On-site

$32 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Pae

IT Support Technician

Louisville, KY · On-site

$32 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Leap Group

IT Support Intern (Part-Time)

Louisville, KY · On-site

$15 - $18/hr

Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues. * Support user setup and account management for new hires and internal moves (device prep ...

First Class Air Support LLC

IT Help Desk Intern

Louisville, KY · On-site

$13.75 - $18.25/hr

First Class Air Support, a First Class Air brand and trusted name in the aerospace industry, is looking for an IT Help Desk Intern to join our dynamic team in Louisville, KY. In this role, you'll ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Social Leverage

$70 - $110/hr

We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.

Lexair, inc.

IT Help Desk Technician

Lexington, KY

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... Provide technical support such as answering user questions and troubleshooting computer hardware ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... Provide technical support such as answering user questions and troubleshooting computer hardware ...

Halma plc

$175 - $200/hr

Familiarity with private equity or parent company structures, including reporting and IT governance expectations. * IT Service and Support Management - Oversee IT helpdesk operations, incident ...

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It Helpdesk Support information

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How much do it helpdesk support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for it helpdesk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to It Helpdesk Support jobs in Kentucky?

For It Helpdesk Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Kentucky look for?

The top searched job categories for It Helpdesk Support jobs in Kentucky are:

What cities in Kentucky are hiring for It Helpdesk Support jobs?

Cities in Kentucky with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

IT Helpdesk Coordinator II

Pineville, KY • On-site

Kentucky Community and Technical College System
51 - 200 employees
Learn more about Kentucky Community and Technical College Systemexternal

$31K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

IT Helpdesk Coordinator II
Job no: 496790
Work type: Full-time
Location: Pineville, KY
Categories: Staff
Title: IT Helpdesk Coordinator II
Salary Range: $$31,680.00
Contract Term Length: 12 Months
Standard Hours: 37.5
Work Location: On-Site
FLSA Status: Non-Exempt
College: Southeast KY Community & Technical College
Campus Location: Southeast Tech
Department: Information Technology
Total Rewards
Southeast KY Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:
  • Exceptional health care, vision, and dental coverage for you and your family
  • Tuition reimbursement/waiver for you, your spouse, and dependents
  • 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
  • Vacation/Sick Time
  • Work-Life Balance
  • 9.5 Paid Holidays
  • 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
  • Employee Assistance Program

Job Summary
The IT Helpdesk Coordinator II assists with the technical troubleshooting and documentation for customers in order to support the mission of the institution through technology. This position is located on the Pineville campus but also requires travel to the Knox campus.
Job Duties:
• Perform basic and advanced troubleshooting for computers, laptops, VOIP phones, printers, and projector hardware/software.
• Help maintain a stable and secure network environment by making sure all computers are patched with Microsoft updates on a regular basis.
• Check that labs are functional throughout the week so downtime will be minimized.
• Install images using SCCM that are used for computer units in the labs, mobile carts, and offices as needed per PC.
• Ensure that computers are up to date with the newest software updates as needed.
• Assist faculty, staff, and students with computer hardware/software related issues.
• Provide technical support for all Southeast District with account information and assist with password and MFA resets as needed for all Southeast faculty, staff, and students.
• Ensure that units are updated and functional for all Microsoft Teams meetings/classes to be connected by or ahead of scheduled start time. Provide any technical support needed for faculty, staff, and students to be able to attend meetings or classes.
• Assist with any training as needed for all SKCTC personnel and students on how to use the technology.
• Assist campuses with any technology needs that arise, either by in person visits, phone, or remote access.
• Travel to assist other SKCTC campuses with problems, upgrades, and training as needed. Willing to assist where needed to help the IT team meet needs or achieve goals.
• Assist students or employees from other campuses with password resets, MFA issues, or any other technical issues when calls are made to the SKCTC Helpdesk.
• Ensure all desktop computers and laptops have the latest OS installed and are updated regularly.
• VLAN Standardization (systemwide changes) in preparation of upcoming change from CISCO switches to Juniper switches.
• Color code patch cables
Minimum Qualifications:
Associates Degree and 1-3 years relevant experience.
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
Advertised: 19 Aug 2026 Eastern Daylight Time
Applications close:
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