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It Support Services Jobs (NOW HIRING)

Crocs

Sr. Manager, IT Support Services

Broomfield, CO

$140K - $150K/yr

Overview The Sr. Manager, IT Support Services at Crocs, Inc. will be a strategic leader with a proven track record in managing and optimizing IT support functions. This role requires a blend of ...

New

ProTek IT Solutions

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IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

Kelly Services

IT Support Service Analyst

Houston, TX

$25/hr

We at Kelly ® hear you, and we're here for you! We're seeking an IT Support Services Analyst to work at a premier organization in Houston, TX. Sound good? Take a closer look below. You owe it to ...

Y-Tech, LLC

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

SNI USA Inc

IT Support

Woodbury, NY · On-site

$25/hr

The IT Support Specialist will be responsible of technical support, solutions based implementation and IT Troubleshooting. Key Responsibilities include: * The IT Support Specialist will be ...

Airlite Plastics

Manager, IT Support

Omaha, NE · On-site

This position focuses exclusively on IT support operations, service delivery, workforce enablement, including the oversight of help desk functions, end-user devices, asset inventory, workplace ...

Trifecta Services Company

IT Support

Charlotte, NC · On-site

Location TSC Corporate Description Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the ...

Chatham

IT Support Services Assistant

Pittsburgh, PA · On-site

$15.50 - $20.75/hr

ITSupport Services Assistant provides telephone, email, and walk-inITsupport assistance forstudents ... Other duties include classroom/office technology checks including inventory, general upkeep ...

Courser

IT Support Services I - Help Desk

Lafayette, LA · On-site

IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services ...

Echo IT Solutions

IT Support Specialist

Temple, TX · On-site

IT Support Specialist - Senior Level (PC, Mac & Manufacturing Systems) Location: Temple, Texas ... accuracy of service desk tickets. * Train and assist end users on best practices, business ...

Trifecta Services Company

IT Support

Charlotte, NC

Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the demolition and environmental space ...

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

Job Summary The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day ...

Upstart

IT Support Analyst

New York, NY

The Team: Upstart's IT team helps Upstarters work productively, securely, and with minimal ... Keep help desk inquiries, service requests, and support work organized and up to date through the ...

DSN Group, Inc.

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IT Support Specialist

Chicago, IL · On-site

$47.50K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

DSN Group, Inc.

Be Seen First

IT Support Specialist

Chicago, IL · On-site

$47.50K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

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How much do it support services jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?

To thrive in IT Support Services, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure rapid resolution of technical issues, minimize downtime, and provide a positive user experience.

What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?

IT Support Services professionals often encounter challenges such as troubleshooting complex technical issues, managing varying levels of user technical knowledge, and balancing multiple support requests simultaneously. Effective communication skills and patience are crucial for translating technical solutions into clear, user-friendly instructions. Staying up-to-date with the latest technologies and maintaining strong organizational skills can also help IT support staff efficiently resolve issues and provide excellent service. Collaborating closely with other IT departments and documenting solutions for recurring problems further enhances team effectiveness.

What are IT Support Services?

IT Support Services refer to the assistance provided to individuals or organizations to maintain, troubleshoot, and optimize their computer systems, networks, and related technology. This includes helping users resolve technical issues, setting up hardware or software, managing network security, and providing guidance on best technology practices. IT support can be delivered in person, remotely, or via phone, and is essential for ensuring that technology runs smoothly and efficiently in any business environment.

What job pays 400,000 a year without a degree?

In IT support services, high salaries of $400,000 or more are uncommon without advanced certifications or extensive experience. Typically, such compensation is associated with executive roles, specialized consulting, or senior management positions rather than standard support roles, which usually require technical skills and certifications like CompTIA or Cisco. Achieving this level often involves leadership, strategic responsibilities, or entrepreneurial ventures in the tech industry.

What is the difference between It Support Services vs Help Desk Technician?

AspectIt Support ServicesHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentCorporate, enterprise, or managed service providersHelp desk, call centers, or internal support teams
Job ResponsibilitiesNetwork management, hardware/software troubleshooting, system maintenanceFirst-level support, issue logging, basic troubleshooting
Industry UsageIT service providers, large organizationsCustomer support, internal IT teams

It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about It Support Services jobs
What cities are hiring for It Support Services jobs? Cities with the most It Support Services job openings:
What states have the most It Support Services jobs? States with the most job openings for It Support Services jobs include:
What job categories do people searching It Support Services jobs look for? The top searched job categories for It Support Services jobs are:
It Support Services jobs near you
Infographic showing various It Support Services job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Sr. Manager, IT Support Services

Sr. Manager, IT Support Services

Crocs

Broomfield, CO

$140K - $150K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Crocs rating

6.8

Company rating: 6.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

25th of 102 rated fashion retailers

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

The Sr. Manager, IT Support Services at Crocs, Inc. will be a strategic leader with a proven track record in managing and optimizing IT support functions. This role requires a blend of technical expertise, leadership skills, and a customer-centric approach to ensure the seamless delivery of IT support services to our internal teams. If you are a results-driven IT professional with a passion for leadership and innovation, we invite you to apply for this exciting opportunity to shape the future of our IT support services.

What You'll Do
  • Partner with IT leadership to provide a strategic vision for IT support services aligned with overall organizational goals.
  • Provide leadership to the IT support team, fostering a culture of innovation, collaboration, and continuous improvement.
  • Serve as a catalyst for change by championing and executing forward-thinking IT processes and procedures that improve user experience and ensure strong alignment with business objectives.
  • Lead projects and initiatives to bring technical and service oriented enhancements to the organization including developing roadmaps, timelines, and project plans
  • Establish and communicate clear objectives and key performance indicators (KPIs) for the IT support services department.
  • Oversee the day-to-day operations of the IT support services, ensuring timely and effective resolution of technical issues.
  • Partner to develop and maintain IT Service strategy including KPIs, SLAs, KB, CMDB, Incident management, Change management etc.
  • Drive a proactive approach to problem-solving and root cause analysis to minimize recurring issues.
  • Drive process development and build procedures to develop efficiencies and optimization within the support teams
  • Regularly assess and refine service delivery workflows to optimize performance and customer satisfaction.
  • Drive a proactive approach to identify and resolve issues before they impact users, utilizing root cause analysis.
  • Collaborate with key stakeholders to understand and prioritize business needs, ensuring IT support services align with organizational objectives.
  • Establish and maintain strong relationships with internal clients, fostering a customer-centric mindset within the IT support team.
  • Recruit, mentor, and develop a high-performing IT support team.
  • Support the ongoing training and professional development opportunities to enhance the skills and knowledge of the IT support staff.
  • Foster a positive and inclusive team culture that promotes collaboration and accountability.
  • Stay abreast of industry trends and emerging technologies to identify opportunities for enhancing IT support services.
  • Support the implementation of tools and processes to improve efficiency and effectiveness in IT support operations.
  • Continuously assess and refine service delivery workflows to optimize performance and customer satisfaction
What You'll Bring to the Table
  • Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree is a plus.
  • 8+ years' experience in IT support services
  • 3+ years proven experience in a leadership role within IT support services. 
  • Strong knowledge of IT service management frameworks and methodologies (e.g., ITIL).
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to develop and execute strategic plans.
  • Experience managing and mentoring a diverse team of IT professionals.
  • Familiarity with industry best practices and emerging trends in IT support services.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Sr. Manager, IT Support Services 

Salary or Pay Range: $140,000 - $150,000 

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

This position is eligible to participate in a company incentive program. 

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. 

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration.  The posting will be removed if the job is filled before the application window deadline.

Job Category: Corporate 

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