... support services required to facilitate the overall objectives of the agency. This individual must ... This includes both military and non-military IT systems as well as administrative to hands on ...
... support services required to facilitate the overall objectives of the agency. This individual must ... This includes both military and non-military IT systems as well as administrative to hands on ...
Develop and execute the IT support services strategy aligned with the organization's business goals. * Lead the IT support team (including in-house Team and Managed Service Provider Team) to deliver ...
Quick apply
Develop and execute the IT support services strategy aligned with the organization's business goals. * Lead the IT support team (including in-house Team and Managed Service Provider Team) to deliver ...
Naughty Dog is seeking an experienced IT Support Services Lead to oversee end-user support services and support operations across the studio. This role leads the support team, drives service ...
Naughty Dog is seeking an experienced IT Support Services Lead to oversee end-user support services and support operations across the studio. This role leads the support team, drives service ...
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a ...
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a ...
IT Support Services I - Help Desk
Wenatchee, WA · On-site
$18 - $20/hr
IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services ...
IT Support Services I - Help Desk
Wenatchee, WA · On-site
$18 - $20/hr
IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services ...
IT Support Specialist
Clearwater, FL · Remote
$60K - $100K/yr
We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...
Quick apply
IT Support Specialist
Clearwater, FL · Remote
$60K - $100K/yr
We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...
IT Lead Support Tech - Brookline
Chestnut Hill, MA · On-site
$70K - $95K/yr
This role includes support for: operating systems, software, infrastructure, cloud services, MDM ... Coordinate with IT Support Services to oversee shipping equipment to remote employees and campuses ...
IT Lead Support Tech - Brookline
Chestnut Hill, MA · On-site
$70K - $95K/yr
This role includes support for: operating systems, software, infrastructure, cloud services, MDM ... Coordinate with IT Support Services to oversee shipping equipment to remote employees and campuses ...
The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. Responsibilities : • Provide ...
The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. Responsibilities : • Provide ...
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
Quick apply
If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...
IT Support Specialist
Wayzata, MN · Hybrid
$64K - $69K/yr
The IT Support Specialist, provides remote support to all Crew locations in the Indiana/Illinois region and delivers on-site IT support services for Crew Carwash retail locations in the Minnesota ...
IT Support Specialist
Wayzata, MN · Hybrid
$64K - $69K/yr
The IT Support Specialist, provides remote support to all Crew locations in the Indiana/Illinois region and delivers on-site IT support services for Crew Carwash retail locations in the Minnesota ...
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are ...
Quick apply
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are ...
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are ...
Quick apply
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are ...
IT Support Manager
Amarillo, TX · On-site
Dental insurance IT Support Manager Location: Amarillo, TX Department: Information Technology ... service to our employees and customers. We're looking for a hands-on IT leader who is passionate ...
Quick apply
IT Support Manager
Amarillo, TX · On-site
Dental insurance IT Support Manager Location: Amarillo, TX Department: Information Technology ... service to our employees and customers. We're looking for a hands-on IT leader who is passionate ...
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical ...
Quick apply
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical ...
IT Support Escalation
Fort Lauderdale, FL · On-site
$55K - $65K/yr
IT Support Escalation - Solve Complex IT Challenges at L7 Solutions! L7 Solutions, a leader in IT ... Support services for virtualization technologies: VMware, Citrix, and Microsoft. * Technical ...
IT Support Escalation
Fort Lauderdale, FL · On-site
$55K - $65K/yr
IT Support Escalation - Solve Complex IT Challenges at L7 Solutions! L7 Solutions, a leader in IT ... Support services for virtualization technologies: VMware, Citrix, and Microsoft. * Technical ...
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IT Support Specialist
Chicago, IL · On-site
$47K - $55K/yr
We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...
Quick apply
Be Seen First
IT Support Specialist
Chicago, IL · On-site
$47K - $55K/yr
We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...
IT Support
$32.37/hr
Coordinate with internet service providers or vendors when necessary to resolve outages or service issues.Document technical issues, solutions, and system changes.Provide on-site technical support ...
Quick apply
IT Support
$32.37/hr
Coordinate with internet service providers or vendors when necessary to resolve outages or service issues.Document technical issues, solutions, and system changes.Provide on-site technical support ...
Manager, IT Support
Alexandria, VA · On-site
$70K - $85K/yr
End-User Support & Service Delivery * Serve as the lead for day-to-day employee IT support, including hardware, software, account access, and workstation troubleshooting * Manage and prioritize ...
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Manager, IT Support
Alexandria, VA · On-site
$70K - $85K/yr
End-User Support & Service Delivery * Serve as the lead for day-to-day employee IT support, including hardware, software, account access, and workstation troubleshooting * Manage and prioritize ...
IT Support Manager - Remote US Remote Internal Systems and InfrastructureFull time Dallas, Texas ... If you thrive in a fast-paced environment and have a passion for technology and customer service ...
IT Support Manager - Remote US Remote Internal Systems and InfrastructureFull time Dallas, Texas ... If you thrive in a fast-paced environment and have a passion for technology and customer service ...
IT Support
Lancaster, MA · On-site
$58K/yr
We service customers in a variety of industries such as commercial, construction, agricultural, as ... This candidate is responsible for supporting all information technology needs across the ...
IT Support
Lancaster, MA · On-site
$58K/yr
We service customers in a variety of industries such as commercial, construction, agricultural, as ... This candidate is responsible for supporting all information technology needs across the ...
It Support Services information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do it support services jobs pay per hour?
What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?
What is the difference between It Support Services vs Help Desk Technician?
| Aspect | It Support Services | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA A+, Help Desk certifications |
| Work Environment | Corporate, enterprise, or managed service providers | Help desk, call centers, or internal support teams |
| Job Responsibilities | Network management, hardware/software troubleshooting, system maintenance | First-level support, issue logging, basic troubleshooting |
| Industry Usage | IT service providers, large organizations | Customer support, internal IT teams |
It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.
What are IT Support Services?
What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?
Contractor
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 17 days ago
Job description
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com.
The purpose of this position will be to perform a very wide range of support functions within a government agency who acts as the executive agent for all 54 States and Territories. The purpose of this contract is to provide the necessary level of professional, technical, organizational, and business improvement and support services required to facilitate the overall objectives of the agency. This individual must be diligent, organized, and hold themselves to a high standard of professionalism while performing their work.
The contractor will be responsible for facility support and maintenance on numerous existing IT & IS systems within a Government Agency's environment. This includes both military and non-military IT systems as well as administrative to hands on installation/upgrade functions. A wide range of technical knowledge and experience will be necessary for success. The ideal candidate for this position will have the technical ability to accomplish the tasks as well as maintain a high level of professionalism at all times.
Location: Arlington, Virginia
Employment type & Duration: Contractor / 1 yr + 4 optional yrs
Security Clearance: Secret Required
The contractor will be responsible for facility support and maintenance on numerous existing IT & IS systems within a Government Agency's environment. This includes both military and non-military IT systems as well as administrative to hands on installation/upgrade functions. A wide range of technical knowledge and experience will be necessary for success. The ideal candidate for this position will have the technical ability to accomplish the tasks as well as maintain a high level of professionalism at all times.
- Daily checks on systems such as Building Automation (BACnet), Department of Public Works (DPWnet), Calendar Management System (CMS), Distributed Antenna System (DAS), Electronic Security System (ESS), Facility Management System (FM:Interact), Vault, and 4-Clicks
- Ensure structural and local compliance on new customer requests to AV & IT systems
- Organize and conduct all end-user training on Facilities Management Interact (FM: Interact)
- Attend scheduled meetings and provide feedback/recommendations to potential upgrades
- Prepare and present Compliance Reports with respects to the systems
- Perform Network Administrative functions on the non-military WiFi network as well as potential wiring and expansion of routers, switches, etc
CORE COMPETENCIES
- Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
- Leadership - ability to guide and lead colleagues on projects and initiatives
- Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
- Communication - ability to effectively communicate to stakeholders of all levels
- Motivation - persistent in pursuit of quality and optimal client and company solutions
- Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
- Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
- Organization - ability to manage projects and activity, and prioritize tasks
BENEFITS AND HIGHLIGHTS
At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our growing list of benefits currently include the following for Full Time Employees:
Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives.
Group Health Insurance Benefits:
Medical: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs.
Dental: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Vision: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
Leverage-able Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, gain experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance : If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
ADDITIONAL INFORMATION - The Best Way To Apply
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
About ProSidian Consulting
Sourced by ZipRecruiter
ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.
Industry
Business schools and computer and management training
Company size
11 - 50 Employees
Headquarters location
Charlotte, NC, US
Year founded
2004