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It Support Services Jobs (NOW HIRING)

Crocs

Sr. Manager, IT Support Services

Broomfield, CO

$140K - $150K/yr

Overview The Sr. Manager, IT Support Services at Crocs, Inc. will be a strategic leader with a proven track record in managing and optimizing IT support functions. This role requires a blend of ...

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ProTek IT Solutions

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IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

Y-Tech

IT Support Specialist

Lawton, OK

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech, LLC

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech, LLC

IT Support Specialist

North Chicago, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Courser Inc

IT Field Support

Dekalb, IL · On-site

$21 - $29/hr

About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic ... Provide tier II support for application, hardware, and network-related issues escalated from junior ...

Courser

IT Field Support

Dekalb, IL · On-site

$21 - $29/hr

About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic ... Provide tier II support for application, hardware, and network-related issues escalated from junior ...

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

Job Summary The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day ...

DSN Group, Inc.

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IT Support Specialist

Chicago, IL · On-site

$47.50K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

Soni Resources

IT Support

Manhattan, NY · On-site

$30 - $35/hr

Our client is looking for an IT Support Technician for a temp to hire assignment. This role is ... Strong customer service and communication skills * Basic understanding of computer hardware ...

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How much do it support services jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?

To thrive in IT Support Services, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure rapid resolution of technical issues, minimize downtime, and provide a positive user experience.

What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?

IT Support Services professionals often encounter challenges such as troubleshooting complex technical issues, managing varying levels of user technical knowledge, and balancing multiple support requests simultaneously. Effective communication skills and patience are crucial for translating technical solutions into clear, user-friendly instructions. Staying up-to-date with the latest technologies and maintaining strong organizational skills can also help IT support staff efficiently resolve issues and provide excellent service. Collaborating closely with other IT departments and documenting solutions for recurring problems further enhances team effectiveness.

What are IT Support Services?

IT Support Services refer to the assistance provided to individuals or organizations to maintain, troubleshoot, and optimize their computer systems, networks, and related technology. This includes helping users resolve technical issues, setting up hardware or software, managing network security, and providing guidance on best technology practices. IT support can be delivered in person, remotely, or via phone, and is essential for ensuring that technology runs smoothly and efficiently in any business environment.

What job pays 400,000 a year without a degree?

In IT support services, high salaries of $400,000 or more are uncommon without advanced certifications or extensive experience. Typically, such compensation is associated with executive roles, specialized consulting, or senior management positions rather than standard support roles, which usually require technical skills and certifications like CompTIA or Cisco. Achieving this level often involves leadership, strategic responsibilities, or entrepreneurial ventures in the tech industry.

What is the difference between It Support Services vs Help Desk Technician?

AspectIt Support ServicesHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentCorporate, enterprise, or managed service providersHelp desk, call centers, or internal support teams
Job ResponsibilitiesNetwork management, hardware/software troubleshooting, system maintenanceFirst-level support, issue logging, basic troubleshooting
Industry UsageIT service providers, large organizationsCustomer support, internal IT teams

It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about It Support Services jobs
What cities are hiring for It Support Services jobs? Cities with the most It Support Services job openings:
What states have the most It Support Services jobs? States with the most job openings for It Support Services jobs include:
What job categories do people searching It Support Services jobs look for? The top searched job categories for It Support Services jobs are:
It Support Services jobs near you
Infographic showing various It Support Services job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Senior Director IT Support Services

SafeHorizon

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Key Responsibilities:
  1. Strategic Leadership:

    • Develop and execute the IT support services strategy aligned with the organization's business goals.
    • Lead the IT support team (including in-house Team and Managed Service Provider Team) to deliver high-quality, responsive, and efficient services.
    • Establish and enforce policies, procedures, and best practices for IT support operations.
    • Collaborate with senior leadership to align IT support services with the agency's broader IT infrastructure and digital transformation initiatives.

  2. Operational Management:

    • Oversee day-to-day IT support operations, including the IT service desk, desktop support, network support, and enterprise application support.
    • Ensure effective incident, problem, and change management processes to reduce downtime and improve system reliability.
    • Monitor and report on key performance indicators (KPIs), service levels, and customer satisfaction metrics.
    • Manage escalated support issues and provide timely resolutions.
    • Oversee the deployment and management of IT assets, including hardware and software across the organization.

  3. Team Leadership & Development:

    • Lead, mentor, and develop a team of IT support professionals, fostering a culture of continuous learning and improvement.
    • Provide guidance, coaching, and professional development opportunities to team members.
    • Ensure proper staffing levels, skill sets, and coverage to meet operational needs.
    • Encourage cross-functional collaboration within the IT department and with other business units.

  4. Vendor & Stakeholder Management:

    • Manage relationships with third-party vendors, service providers, and suppliers to ensure that service agreements are met.
    • Manage Technology items purchasing for the agency.
    • Evaluate new technologies and tools that can enhance IT support services.
    • Develop and manage SLAs for service desk operations.
    • Negotiate and manage contracts and SLAs with external support partners.

  5. Budgeting & Resource Management:

    • Develop and manage the budget for IT support services, ensuring cost-effective solutions and adherence to financial constraints.
    • Identify opportunities for cost savings and process optimization within IT support functions.

  6. Security & Compliance:

    • Ensure that all IT support services comply with relevant security standards, regulations, and policies.
    • Implement and maintain procedures to safeguard sensitive data and protect the organization's IT infrastructure from cyber threats.

  7. Continuous Improvement:

    • Drive continuous improvement initiatives by analyzing service performance data, identifying gaps, and implementing corrective actions.
    • Stay up-to-date with industry trends and emerging technologies to improve IT support services.

  8. Crisis Management & Disaster Recovery:

    • Oversee disaster recovery and business continuity planning for IT support services to minimize service disruptions during outages or critical incidents.
    • Lead incident response activities and ensure timely communication and resolution of critical IT issues.

Qualifications:
  • Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience. Master's degree preferred.
  • Experience: Minimum 10 years of experience in IT support services, with at least 5 years in a leadership role managing IT support services teams and operations.
  • Skills & Expertise:
    • In-depth knowledge of IT service management frameworks
    • Experience with IT support tools, service desk platforms, and remote support technologies (Zoho Desktop Central and Service Desk is preferred).
    • Strong leadership, communication, and problem-solving skills.
    • Experience managing IT support operations across diverse business units.
    • Ability to drive operational excellence, efficiency, and a customer-centric approach to IT support services.
    • Strong project management skills with the ability to manage multiple projects and priorities.
    • Knowledge of IT security best practices and compliance requirements.
    • Ability to build and maintain relationships with internal stakeholders and external vendors.

Preferred Qualifications:
  • Experience with cloud-based IT support services and IT automation tools.
  • Knowledge of emerging technologies such as AI-driven IT support, machine learning, and automation.

Work Environment:
  • This position typically works in an office environment but may involve occasional travel to other agency's locations or vendor sites.
  • Ability to work under pressure, with flexibility and adaptability to changing business needs.
  • Up to 5 days a week in the office, based on business needs.

If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
Please follow this link to view complete EEO Law and complaint filing information:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Know Your Rights: Workplace discrimination is illegal.
Hiring Range: $90,400.00 - $98,000.00 Annually
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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