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It Support Services Jobs (NOW HIRING)

Wheaton College

IT Support Services Technician

Wheaton, IL · On-site

$28.50 - $30/hr

The IT Support Services Technician provides hands-on, in-person technical support to faculty, staff, and students and serves as the first line of technical response for campus technology issues. This ...

Catalyst Kids

Manager, IT Support

Sacramento, CA · On-site

This position emphasizes team leadership, performance management, service delivery optimization, and vendor oversight. The IT Support Manager partners with internal stakeholders to ensure IT support ...

Y-Tech

IT Support Specialist

Great Lakes, IL

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Y-Tech, LLC

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Ivy Tech

IT Support

Columbus, IN · On-site

$19.23/hr

... Service Level Agreement (SLA) and that the communication documented within cases/incidents is ... Process IT Helpdesk cases/incidents to provide end-user support covering but not limited to issues ...

Courser

IT Support Services I - Help Desk

Wenatchee, WA · On-site

$18 - $20/hr

IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

IT SupportWe are seeking a technically skilled IT Support with strong problem‑solving abilities to join our team. In this role, you will serve as the primary point of contact for user‑level ...

Redolent, Inc

IT Support Technician

Tulsa, OK

$19.75 - $27/hr

Job Summary The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day ...

Redolent, Inc

IT Support Technician

Calabasas, CA · On-site

$22.75 - $31.25/hr

Job Summary The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day ...

EWF

IT Support

Artesia, NM

$32.37/hr

Coordinate with internet service providers or vendors when necessary to resolve outages or service issues.Document technical issues, solutions, and system changes.Provide on-site technical support ...

Trifecta Services Company

IT Support

Charlotte, NC

Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the demolition and environmental space ...

United Ag & Turf NE, LLC

IT Support

Lancaster, MA · On-site

$58K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... This candidate is responsible for supporting all information technology needs across the ...

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It Support Services information

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How much do it support services jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for it support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

Is there any It 2?

In IT support services, an IT 2 role typically refers to a second-level support technician responsible for resolving more complex technical issues beyond first-level support. The position often requires relevant certifications, such as CompTIA A+ or Network+, and experience with troubleshooting hardware, software, and network problems. Career progression may lead to higher-level support or specialized IT roles.

What is the full meaning of It?

In the context of IT Support Services, 'IT' stands for Information Technology, which involves managing computer systems, networks, and software to support organizational operations. IT support professionals troubleshoot hardware and software issues, often using tools like remote access and diagnostic software, and may pursue certifications such as CompTIA A+ or Network+.

What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?

To thrive in IT Support Services, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure rapid resolution of technical issues, minimize downtime, and provide a positive user experience.

What is the difference between It Support Services vs Help Desk Technician?

AspectIt Support ServicesHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentCorporate, enterprise, or managed service providersHelp desk, call centers, or internal support teams
Job ResponsibilitiesNetwork management, hardware/software troubleshooting, system maintenanceFirst-level support, issue logging, basic troubleshooting
Industry UsageIT service providers, large organizationsCustomer support, internal IT teams

It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are IT Support Services?

IT Support Services refer to the assistance provided to individuals or organizations to maintain, troubleshoot, and optimize their computer systems, networks, and related technology. This includes helping users resolve technical issues, setting up hardware or software, managing network security, and providing guidance on best technology practices. IT support can be delivered in person, remotely, or via phone, and is essential for ensuring that technology runs smoothly and efficiently in any business environment.

What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?

IT Support Services professionals often encounter challenges such as troubleshooting complex technical issues, managing varying levels of user technical knowledge, and balancing multiple support requests simultaneously. Effective communication skills and patience are crucial for translating technical solutions into clear, user-friendly instructions. Staying up-to-date with the latest technologies and maintaining strong organizational skills can also help IT support staff efficiently resolve issues and provide excellent service. Collaborating closely with other IT departments and documenting solutions for recurring problems further enhances team effectiveness.

What is scarier, It 1990 or It 2017?

As an IT support services professional, the comparison between 'It' 1990 and 2017 is not relevant to the role. However, in technology, older systems like those from 1990 can pose security risks due to outdated software, while newer systems like those from 2017 may require updated skills and certifications to manage effectively.

Is there an It 3 coming out?

There is no widely recognized 'IT 3' release related to IT Support Services. If you are referring to a specific certification, product, or software version, it is best to check official vendor announcements or industry updates for the most accurate information.
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What job categories do people searching It Support Services jobs look for? The top searched job categories for It Support Services jobs are:
It Support Services jobs near you
Infographic showing various It Support Services job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
IT Support Services Technician

IT Support Services Technician

Wheaton College

Wheaton, IL • On-site

$28.50 - $30/hr

Full-time

Posted 13 days ago

Job description

Posting Details
Posting Details
Posting Number:
0601297
Position Title:
IT Support Services Technician
FLSA:
Non-Exempt
Job Type:
Full-Time
Staff Term:
12 Months
Staff Work Schedule (hours/dates):
Monday - Friday, 8:30am - 4:30pm
Academic Year Schedule (dates):
Faculty Term:
Position Type:
Staff
Department:
Information Technology Services
Job Summary/Basic Function:
The IT Support Services Technician provides hands-on, in-person technical support to faculty, staff, and students and serves as the first line of technical response for campus technology issues.
This role is responsible for independently troubleshooting and resolving desktop, laptop, peripheral, and standard application issues in the field; supporting instructional classrooms, computer labs, and office environments; and assisting with endpoint deployments and operational IT initiatives in accordance with established standards and procedures.
This position is focused on frontline support and does not involve systems administration or network engineering responsibilities.
The IT Support Services Technician also supports Help Desk operations by assisting student Help Desk workers with technical issues and providing coverage when student staff are unavailable to ensure continuity of service.
The role requires strong problem-solving skills, sound technical judgment, and the ability to work independently with minimal supervision while following defined escalation paths.
A commitment to customer service, clear communication, accurate documentation, and ongoing professional development is essential.
Minimum Qualifications:
  • High School diploma or GED required
  • Vocational or technical training in information technology, or an equivalent combination of education and hands-on experience
  • Demonstrated experience providing in-person technical support for desktop and laptop systems in a professional or institutional environment
  • Working knowledge of Windows and macOS operating systems
  • Familiarity with Google Workspace and standard productivity applications (e.g., Microsoft Office)
  • Demonstrated ability to troubleshoot and resolve technical issues independently using logical problem-solving techniques
  • Ability to document technical issues, troubleshooting steps, and resolutions clearly
  • Strong customer service and communication skills, with the ability to support non-technical users
  • Ability to work independently with minimal supervision while following established procedures and escalation guidelines
  • Ability to travel across campus, climb stairs, and lift and carry computer equipment weighing up to 50 pounds

Preferred Qualifications:
  • Associate's or Bachelor's degree in Information Technology or a related field
  • Prior experience providing in-person IT support in a higher education, K-12, healthcare, or enterprise environment
  • Experience supporting instructional classrooms, computer labs, or shared technology spaces
  • Familiarity with endpoint deployment, imaging, and management tools (e.g., SmartDeploy, Jamf, or similar platforms)
  • Experience working within a ticketing system and following documented support and escalation procedures
  • CompTIA A+ or other foundational IT certification
  • Demonstrated commitment to professional development and staying current with foundational IT technologies and best practices

Compensation and Benefits
To attract and retain the most talented individuals, Wheaton College maintains a flexible and competitive staff compensation and benefits program.
When determining and establishing hiring rates or recruitment ranges for a position, the College considers a number of factors including the budget for the position, the range of the grade, the external market for the position or similar positions, level and scope of responsibilities, required education, skills and relevant experience as well as internal equity. All salary offers must have the prior approval of the Office of Human Resources.
The anticipated hiring or recruitment range for this position is $28.50- $30.00 per hour. The actual salary offered will be commensurate with the qualifications, education and experience of the candidate hired.
Physical Demands
  • Frequent walking across campus grounds and between buildings, including outdoor travel in varying weather conditions
  • Ability to climb multiple flights of stairs in buildings without elevators
  • Ability to lift, carry, and position computer equipment and peripherals weighing up to 50 pounds
  • Frequent bending, kneeling, crouching, reaching, and working under desks or in confined spaces to install or service equipment
  • Ability to perform hands-on technical support throughout the workday, often requiring continuous movement between locations

ADA Statement:
Individuals must possess these knowledges, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Eeo Statement
Wheaton College is an equal opportunity/affirmative action employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability. In a continuing effort to maintain and enrich an intellectually diverse learning environment, the Department and the College actively encourages applications from women and members of underrepresented groups.
Wheaton's core belief is that valuing diversity is pivotal to personal development, intellectual expansion, and societal equity. Our community is united by a shared dedication to equity and access that is essential to providing a transformative education in the Liberal Arts and Sciences.
Posting Date:
06/04/2026
Closing Date:
Open Until Filled
Yes
Contact(s):
Office of Human Resources
Contact Phone/Extension:
508-286-8206
Contact Email:
careers@wheatoncollege.edu

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