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It Support Services Jobs (NOW HIRING)

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Job Summary : Beyond IT Support is an MSP committed to delivering top-notch IT support and ... services • Onsite work at Clients locations as needed. Including setups, pickups, drop-offs • ...

Y-Tech

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Courser

IT Support Services I - Help Desk

Wenatchee, WA · On-site

$18 - $20/hr

IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services ...

Courser

IT Support Services II - Help Desk

Hialeah, FL · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

Vets Hired

Manager of IT Support

Daytona Beach, FL

This role manages endpoint lifecycle operations, technical support processes, IT service delivery, and team performance while maintaining high service standards and collaborating with stakeholders to ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$20.50 - $28.25/hr

Responsibilities : • Provide IT support relating to issues with internal systems and network ... Windows Server, Exchange, SQL, SharePoint, etc. • Support services for virtualization ...

LHH US

IT Support

Portland, OR

$30 - $35/hr

The ideal candidate will have strong Mac support experience, excellent customer service skills, and ... IT support, desktop support, helpdesk, or technical support experience preferred • Strong Mac ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

iFlow Inc

IT Support Specialist

Palo Alto, CA · On-site

Job Title: IT Support Specialist Worksite location: Palo Alto, CA Working hours: 8am-5pm Duration:4 ... You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding ...

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It Support Services information

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How much do it support services jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for it support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?

To thrive in IT Support Services, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure rapid resolution of technical issues, minimize downtime, and provide a positive user experience.

What is the difference between It Support Services vs Help Desk Technician?

AspectIt Support ServicesHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentCorporate, enterprise, or managed service providersHelp desk, call centers, or internal support teams
Job ResponsibilitiesNetwork management, hardware/software troubleshooting, system maintenanceFirst-level support, issue logging, basic troubleshooting
Industry UsageIT service providers, large organizationsCustomer support, internal IT teams

It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are IT Support Services?

IT Support Services refer to the assistance provided to individuals or organizations to maintain, troubleshoot, and optimize their computer systems, networks, and related technology. This includes helping users resolve technical issues, setting up hardware or software, managing network security, and providing guidance on best technology practices. IT support can be delivered in person, remotely, or via phone, and is essential for ensuring that technology runs smoothly and efficiently in any business environment.

What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?

IT Support Services professionals often encounter challenges such as troubleshooting complex technical issues, managing varying levels of user technical knowledge, and balancing multiple support requests simultaneously. Effective communication skills and patience are crucial for translating technical solutions into clear, user-friendly instructions. Staying up-to-date with the latest technologies and maintaining strong organizational skills can also help IT support staff efficiently resolve issues and provide excellent service. Collaborating closely with other IT departments and documenting solutions for recurring problems further enhances team effectiveness.
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What cities are hiring for It Support Services jobs? Cities with the most It Support Services job openings:
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It Support Services jobs near you
Infographic showing various It Support Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Manager, IT Support Services

Manager, IT Support Services

Independent Living Systems

Miami, FL • On-site

Full-time

Posted 12 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Manager, IT Support Services to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Manager, IT Support Services is responsible for managing the Information Technology (IT) support team to ensure seamless technology operations that directly impact member care and organizational efficiency. This role involves resource management, and continuous improvement of IT support processes to meet the unique demands of health and social care environments. The Manager, IT Support Services will collaborate closely with clinical and administrative teams to align IT support services with organizational goals and compliance requirements. The Manager, IT Support Services will also be accountable for managing incident resolution, service requests, and maintaining high levels of user satisfaction across all healthcare IT systems. Ultimately, this role ensures that technology infrastructure and support services are reliable, secure, and responsive to the dynamic needs of internal and external stakeholders.

Minimum Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • At least 5 years of experience in IT support or service management, with a minimum of 3 years in a supervisory or managerial role.
  • Proven experience working within the healthcare industry or supporting healthcare IT systems.
  • Strong knowledge of healthcare regulations and standards, including HIPAA compliance.
  • Excellent communication and interpersonal skills to effectively interact with technical teams and healthcare professionals.
  • Relevant experience may substitute for educational requirement on a year-for-year basis.

Preferred Qualifications:

  • Master’s degree in Information Technology, Health Informatics, or Business Administration.
  • ITIL Foundation or higher certification in IT service management.
  • Experience with electronic health record (EHR) systems and healthcare-specific software support.
  • Demonstrated ability to lead change management initiatives in a healthcare IT environment.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Lead and manage the IT support team to deliver timely and effective technical assistance to internal and external stakeholders.
  • Develop and implement IT support procedures, workflows and best practices tailored to health and social care operations and regulatory standards.
  • Coordinate with clinical and administrative teams to understand their technology needs and provide appropriate support solutions.
  • Manages incident tracking, problem resolution, and service request fulfillment to minimize downtime and maintain system availability.
  • Monitor and report on key performance indicators (KPIs) related to IT support services, driving continuous improvement initiatives.
  • Manage vendor relationships and contracts related to IT support tools and services to ensure cost-effectiveness and quality.
  • Ensure compliance with healthcare regulations such as HIPAA in all IT support activities and data handling.
  • Plan and execute training programs to enhance the technical skills and customer service capabilities of the IT support team.
  • Perform other duties as assigned.


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