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It Support Services Jobs (NOW HIRING)

One More Child

IT Support Specialist

Lakeland, FL · On-site

$23 - $26.45/hr

IT SUPPORT SPECIALIST Department: Finance and Administration JOB SUMMARY One More Child is seeking ... Strong customer service skills with excellent verbal and written communication skills and the ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... This role will focus on delivering excellent customer service while troubleshooting hardware ...

CultureFit

IT Support Specialist

Northbrook, IL · On-site

We are seeking an IT Support Specialist-Tier II to join our internal IT team and provide day-to-day ... Excellent communication skills with a customer-service mindset. Ability to prioritize tasks and ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

This role is for an entry-level IT support person or administrator with strong customer service skills . Our ideal person for this role is a natural communicator, empathetic and technically-inclined.

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the ...

EmergeOrtho

IT Support Specialist

Greensboro, NC

Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader ... This role serves as the first point of contact for IT-related issues, offering customer service ...

ElevenLabs

IT Support

San Francisco, CA · On-site

About the role We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do * Device ...

E-Solutions, Inc.

IT Support Technician

Duarte, CA · On-site

$22.75 - $31/hr

Role : IT Support Technician II (Field Services) Location : Duarte, CA About the Role We're looking for an IT Support Technician II to keep our end-user devices running smoothly and our people ...

New

Jobtailor

IT Support Specialist

Los Angeles, CA · On-site

$60 - $80/hr

High-quality customer service orientation * Clear written and verbal communication * Ability to ... Highest-signal resume keywords * IT Support Experience * Troubleshooting Skills * Windows and macOS ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA · On-site

$50K - $65K/yr

IT Support Technician BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems for a wide range of applications. As part of the global BMZ Group, we combine innovation, quality ...

Optiline Enterprises LLC

IT Support Specialist

Nashua, NH · On-site

$20 - $25/hr

This is a hands-on, service-oriented role focused on practical problem solving in a straightforward ... IT support for office and field employees • Troubleshoot desktops, laptops, printers, phones ...

Cobalt Truck Equipment

IT Support Specialist

Nampa, ID · On-site

The IT Support Specialist is responsible for providing first-line technical support to employees ... The ideal candidate is customer-service oriented, technically curious, and demonstrates strong ...

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It Support Services information

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How much do it support services jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is IT Support Services?

IT Support Services refer to the assistance provided to individuals or organizations to maintain, troubleshoot, and optimize their computer systems, networks, and related technology. This includes helping users resolve technical issues, setting up hardware or software, managing network security, and providing guidance on best technology practices. IT support can be delivered in person, remotely, or via phone, and is essential for ensuring that technology runs smoothly and efficiently in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?

To thrive in IT Support Services, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure rapid resolution of technical issues, minimize downtime, and provide a positive user experience.

What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?

IT Support Services professionals often encounter challenges such as troubleshooting complex technical issues, managing varying levels of user technical knowledge, and balancing multiple support requests simultaneously. Effective communication skills and patience are crucial for translating technical solutions into clear, user-friendly instructions. Staying up-to-date with the latest technologies and maintaining strong organizational skills can also help IT support staff efficiently resolve issues and provide excellent service. Collaborating closely with other IT departments and documenting solutions for recurring problems further enhances team effectiveness.

What is the difference between It Support Services vs Help Desk Technician?

AspectIt Support ServicesHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentCorporate, enterprise, or managed service providersHelp desk, call centers, or internal support teams
Job ResponsibilitiesNetwork management, hardware/software troubleshooting, system maintenanceFirst-level support, issue logging, basic troubleshooting
Industry UsageIT service providers, large organizationsCustomer support, internal IT teams

It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is IT support services still in demand?

IT support services remain in high demand as organizations continue to rely on technology, networks, and cybersecurity. Professionals in this field with skills in troubleshooting, hardware, software, and certifications like CompTIA A+ are essential for maintaining operational efficiency across various industries.

What does an IT support services job do?

An IT support services job involves assisting users with technical issues related to hardware, software, and network systems. It includes troubleshooting problems, maintaining computer systems, and providing technical guidance, often requiring knowledge of tools like ticketing systems and certifications such as CompTIA A+.

Which IT support services job is the highest paid?

The highest-paid IT support-related roles are often senior positions such as IT Manager, Network Architect, or Cybersecurity Manager, which require advanced skills, certifications, and experience. These roles typically offer higher salaries due to their increased responsibilities and expertise in areas like network infrastructure, security, and strategic planning.
More about It Support Services jobs

What cities are hiring for It Support Services jobs?

Cities with the most It Support Services job openings:

What states have the most It Support Services jobs?

States with the most job openings for It Support Services jobs include:

It Support Services jobs near you
Infographic showing various It Support Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Technician Level 2

BEYOND IT SUPPORT LLC

Lilburn, GA • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Key responsibilities

  • Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware.

  • Troubleshoot hardware issues quickly and accurately to minimize client downtime.

  • Manage and organize repair bench workspace and inventory of spare parts and tools.

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance

About Us:
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.
Job Description
What You’ll Do:

  • Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
  • Troubleshoot hardware issues quickly and accurately to minimize client downtime
  • Assemble and prepare equipment for deployment or return to clients
  • Maintain detailed records of repairs, parts used, and test results
  • Manage and organize repair bench workspace and inventory of spare parts and tools
  • Work closely with help desk and field technicians to support client needs and share technical insights
  • Assist in configuring and testing equipment before it’s delivered or deployed
  • Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
  • Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
  • Manage incoming deliveries and inventory.
Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of Customer Requests.
  • Ability to multi-task
  • Ability to work in a team and communicate effectively.
  • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support, following ticket to resolution.
  • Responsible for entering all time and expenses in ConnectWise as they occur.
  • Enter all work as service tickets in ConnectWise.
  • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Who You Are:

  • You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
  • A Plus Certification 
  • Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
  • Detail-oriented and able to troubleshoot with patience and precision
  • Able to handle multiple repair jobs efficiently in a fast-paced environment
  • A good communicator who can work collaboratively with a small team and interface with clients when needed
  • Reliable and proactive, taking ownership of your work from start to finish
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
    Diagnosis skills of technical issues.
  • Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
  • Travel to client’s locations as needed (Must have reliable transportation) 
Why Join Us?

  • A friendly, supportive team atmosphere where your skills really make a difference
  • Hands-on experience with a wide range of hardware in a growing MSP environment
  • Opportunities to expand your technical knowledge and grow your career
  • Competitive pay and flexible work arrangements tailored for work-life balance
  • A chance to help local businesses stay productive and secure with your expertise
If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!
  • Travel to client’s locations as needed (Must have reliable transportation)