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It Support Services Jobs (NOW HIRING)

Global Channel Management

IT Support Tech

Indianapolis, IN · On-site

$20.50 - $28.25/hr

About the job IT Support Tech IT Support Tech needs 3 years' experience IT Tech requires: * High ... Previous Customer Service experience * Working knowledge in the set-up, configuration, and use of ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

WheelHouse IT

IT Support Escalation

Fort Lauderdale, FL · On-site

$50K - $55K/yr

Basic Functions: * Provide IT support relating to issues with internal systems and network ... Support services for virtualization technologies: VMware, Citrix, and Microsoft. * Technical ...

thredUP

IT Support Supervisor

Lancaster, TX · Hybrid

IT Support Supervisor ThredUp is transforming resale with technology and a mission to inspire the ... With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging ...

Global 1st Flagship

IT Support Specialist II

Irvine, CA · On-site

We are a leader in Marine Support Services and Emergency Management. Serving as the Department of ... The IT Support Specialist II provides day-to-day IT support and contributes to maintaining a secure ...

Harvard University

IT Support Analyst

Boston, MA · On-site

$77.75K - $82K/yr

The Technology Support Services team at Harvard Business School (HBS) delivers and supports premium ... The IT Support Analyst uses technical and professional skills to provide timely, high-quality ...

New

E-Solutions

IT Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

The technician will be responsible for assisting users, troubleshooting hardware/software issues, and providing day-to-day IT support during the scheduled service period.

Chrysalis

IT Support Technician

Orem, UT · On-site

$19 - $23/hr

The IT Support Technician's role is to assist in addressing IT issues that company technology users ... Demonstrate good public relations, customer service skills, and ensure a positive experience for ...

Hayes Gibson Property Services

IT Support Specialist

The IT Support Specialist provides high-quality technical support across the organization, ensuring ... The ideal candidate will have strong customer service orientation, troubleshooting abilities, and a ...

New

Chrysalis

IT Support Technician

Orem, UT · On-site

$19 - $23/hr

The IT Support Technician's role is to assist in addressing IT issues that company technology users ... Demonstrate good public relations, customer service skills, and ensure a positive experience for ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

The IT Support Technician I is a trainee level. Incumbents are expected to work closely with ... Maintain a first class level of customer service ensuring that all customers are treated ...

Legence

Senior IT Support Specialist

San Jose, CA · On-site

$85K - $110K/yr

Position Overview Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Sr. IT Support Specialist is to provide proficient support for ...

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It Support Services information

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How much do it support services jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?

To thrive in IT Support Services, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure rapid resolution of technical issues, minimize downtime, and provide a positive user experience.

What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?

IT Support Services professionals often encounter challenges such as troubleshooting complex technical issues, managing varying levels of user technical knowledge, and balancing multiple support requests simultaneously. Effective communication skills and patience are crucial for translating technical solutions into clear, user-friendly instructions. Staying up-to-date with the latest technologies and maintaining strong organizational skills can also help IT support staff efficiently resolve issues and provide excellent service. Collaborating closely with other IT departments and documenting solutions for recurring problems further enhances team effectiveness.

What are IT Support Services?

IT Support Services refer to the assistance provided to individuals or organizations to maintain, troubleshoot, and optimize their computer systems, networks, and related technology. This includes helping users resolve technical issues, setting up hardware or software, managing network security, and providing guidance on best technology practices. IT support can be delivered in person, remotely, or via phone, and is essential for ensuring that technology runs smoothly and efficiently in any business environment.

What job pays 400,000 a year without a degree?

In IT support services, high salaries of $400,000 or more are uncommon without advanced certifications or extensive experience. Typically, such compensation is associated with executive roles, specialized consulting, or senior management positions rather than standard support roles, which usually require technical skills and certifications like CompTIA or Cisco. Achieving this level often involves leadership, strategic responsibilities, or entrepreneurial ventures in the tech industry.

What is the difference between It Support Services vs Help Desk Technician?

AspectIt Support ServicesHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentCorporate, enterprise, or managed service providersHelp desk, call centers, or internal support teams
Job ResponsibilitiesNetwork management, hardware/software troubleshooting, system maintenanceFirst-level support, issue logging, basic troubleshooting
Industry UsageIT service providers, large organizationsCustomer support, internal IT teams

It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about It Support Services jobs
What cities are hiring for It Support Services jobs? Cities with the most It Support Services job openings:
What states have the most It Support Services jobs? States with the most job openings for It Support Services jobs include:
What job categories do people searching It Support Services jobs look for? The top searched job categories for It Support Services jobs are:
It Support Services jobs near you
Infographic showing various It Support Services job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Engineer

Foxconn Industrial Internet - FII

Houston, TX • On-site

Full-time

Posted 22 days ago

Job description

We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions. The role is critical for maintaining system performance, providing first-level support, and addressing application-related incidents quickly and effectively. This position involves overseeing production systems, assisting end users, and contributing to process improvement efforts to optimize the overall production environment.
Key Responsibilities:
  • IT Application Support:
    Ensure continuous functionality of both internal and third-party applications that support production operations. Proactively address and resolve application-related incidents, minimizing downtime and ensuring users receive effective and timely support.
  • End-User Assistance:
    Provide support to end users via email, phone, in-person interactions, or the ticketing system. Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to production operations.
  • 24/7 IT Support Line Management:
    Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours.
  • Data Reporting Support:
    Assist various departments (Manufacturing, Quality Assurance, Engineering, Production Planning, Warehouse, etc.) with accurate and timely reporting, ensuring data integrity and compliance with operational requirements.
  • Problem Documentation & Resolution:
    Document technical issues, analyze symptoms, and identify the root causes of production-related problems. Develop and implement effective solutions while ensuring proper documentation for future reference and to prevent recurrence.
  • System Administration:
    Administer production systems, including user creation, system deployments, software installations, and troubleshooting. Ensure seamless system performance through regular maintenance and quick resolution of system issues.
  • Issue Detection & Process Improvement:
    Identify recurring system issues and areas for improvement in system stability. Collaborate with teams to propose and implement solutions to enhance performance, reliability, and overall system optimization.
  • Task Monitoring:
    Monitor IT-related tasks including production jobs, system interfaces, and alert systems. Proactively detect issues and take necessary actions to ensure smooth operations.
  • Collaboration with Development Team:
    Work closely with the development team and other IT support functions to resolve complex issues. Participate in system improvements and enhancements to ensure optimal system performance.
Required Qualifications:
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
  • Experience:
    • Proven experience (3+ years) in IT support, specifically in production environments or manufacturing systems (preferably with SFC/MES applications).
    • Experience managing 24/7 IT support functions and troubleshooting production issues in real-time.
  • Technical Skills:
    • Advanced proficiency in Microsoft Office and Microsoft SQL Server.
    • Intermediate proficiency in SAP System Management, Windows Server, and Quality Tools.
    • Basic proficiency in DevOps, UML Modeling, and Power BI.
    • Strong understanding of system administration tasks, including user management, software deployment, and troubleshooting.
  • Soft Skills:
    • Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
    • Strong problem-solving skills, with the ability to analyze complex technical issues and identify root causes.
    • Proactive approach to issue detection and resolution.
    • Strong team collaboration skills to work with cross-functional teams and support functions.
    • Ability to manage multiple tasks efficiently and effectively, even in high-pressure environments.
Preferred Qualifications:
  • Experience with DevOps practices and automation in IT environments.
  • Familiarity with Manufacturing Execution Systems (MES) and Shop Floor Control (SFC) systems.
  • Experience in Power BI or other data reporting tools for effective reporting and visualization.
  • ITIL or other relevant certifications would be an advantage.
Working Conditions:
  • This position may involve working in shifts to manage the 24/7 IT support line.
  • The role is primarily based in an office environment but may require onsite support in production areas.
  • Flexibility to support urgent issues during off-hours or weekends as required.

 

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