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It Support Services Jobs (NOW HIRING)

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours. * Data Reporting ...

TEKsystems

It Support Analyst

Alsip, IL

$25 - $28/hr

Attend service management meetings and prioritize regional IT support activities Required Skills: * 5+ years of IT hardware and software support experience * Strong customer service and end-user ...

TEKsystems

IT Support Analyst

Alsip, IL

$25 - $28/hr

Attend service management meetings and prioritize regional IT support activities Required Skills: * 5+ years of IT hardware and software support experience * Strong customer service and end-user ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Legence Therma LLC

Senior IT Support Specialist

San Jose, CA · On-site

$85K - $110K/yr

Position Overview Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Sr. IT Support Specialist is to provide proficient support for ...

New

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

KMRG LLC

IT Support Specialist

Albany, NY · On-site

$85K - $95K/yr

Title: IT Support Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary: $85,000-$95,000, commensurate with experience KMRG, LLC (KMRG) is a federal services company ...

EOS

IT Support Engineer

Austin, TX · On-site

$65K - $75K/yr

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking ...

The Aleut Corporation

IT Support Specialist

Anchorage, AK · On-site

$26.57 - $34.54/hr

IT SUPPORT SPECIALIST Reports to: IT Manager Status: Regular, Full-time, Non-Exempt Location ... The position emphasizes exceptional customer service, adherence to standardized processes, accurate ...

Norgate Technology

IT Support Analyst

Garden City, NY · On-site

Job Summary : Norgate Technology is seeking an IT Support Analyst to join their team. The role ... Norgate Technology is an IT company that provides technology staffing services. Founded in 1993 ...

Robert Half

IT Support Manager

Madison, WI · On-site

$85K - $105K/yr

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary ...

DKN HOTEL GROUP

IT Systems Support Specialist

Irvine, CA · On-site

$30 - $35/hr

Position Summary The IT Systems Support Specialist is responsible for owning the day-to-day delivery of IT support services across DKN Hotels' corporate office and hotel portfolio. This position ...

Digitek Software, Inc.

IT Support

Harrisburg, PA · On-site

$21.25 - $29.25/hr

Harrisburg, PA The client is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a ...

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It Support Services information

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How much do it support services jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is IT Support Services?

IT Support Services refer to the assistance provided to individuals or organizations to maintain, troubleshoot, and optimize their computer systems, networks, and related technology. This includes helping users resolve technical issues, setting up hardware or software, managing network security, and providing guidance on best technology practices. IT support can be delivered in person, remotely, or via phone, and is essential for ensuring that technology runs smoothly and efficiently in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?

To thrive in IT Support Services, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure rapid resolution of technical issues, minimize downtime, and provide a positive user experience.

What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?

IT Support Services professionals often encounter challenges such as troubleshooting complex technical issues, managing varying levels of user technical knowledge, and balancing multiple support requests simultaneously. Effective communication skills and patience are crucial for translating technical solutions into clear, user-friendly instructions. Staying up-to-date with the latest technologies and maintaining strong organizational skills can also help IT support staff efficiently resolve issues and provide excellent service. Collaborating closely with other IT departments and documenting solutions for recurring problems further enhances team effectiveness.

What is the difference between It Support Services vs Help Desk Technician?

AspectIt Support ServicesHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentCorporate, enterprise, or managed service providersHelp desk, call centers, or internal support teams
Job ResponsibilitiesNetwork management, hardware/software troubleshooting, system maintenanceFirst-level support, issue logging, basic troubleshooting
Industry UsageIT service providers, large organizationsCustomer support, internal IT teams

It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is IT support services still in demand?

IT support services remain in high demand as organizations continue to rely on technology, networks, and cybersecurity. Professionals in this field with skills in troubleshooting, hardware, software, and certifications like CompTIA A+ are essential for maintaining operational efficiency across various industries.

What does an IT support services job do?

An IT support services job involves assisting users with technical issues related to hardware, software, and network systems. It includes troubleshooting problems, maintaining computer systems, and providing technical guidance, often requiring knowledge of tools like ticketing systems and certifications such as CompTIA A+.

Which IT support services job is the highest paid?

The highest-paid IT support-related roles are often senior positions such as IT Manager, Network Architect, or Cybersecurity Manager, which require advanced skills, certifications, and experience. These roles typically offer higher salaries due to their increased responsibilities and expertise in areas like network infrastructure, security, and strategic planning.
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Cities with the most It Support Services job openings:

What states have the most It Support Services jobs?

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It Support Services jobs near you
Infographic showing various It Support Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Senior IT Support Lead

Business Technology Integrators

Richland, WA • On-site

Full-time

Posted 12 days ago

Job description

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
Position Overview
The Information Management Division (IMD) Federal IT Support Lead provides technical leadership and operational oversight supporting the Department of Energy (DOE), Hanford Field Office (HFO), Information Management Division (IMD). This position serves as the senior technical lead responsible for directing daily IT support operations, providing expert-level technical guidance, managing IT projects, and ensuring the reliable delivery of enterprise IT services supporting the Hanford mission.
The IMD Federal IT Support Lead serves as the primary escalation point for complex technical issues, oversees the lifecycle management of end-user technologies and IT assets, coordinates technical resources, and acts as the primary liaison between Government personnel, prime contractors, vendors, and contractor staff. The position requires strong technical expertise, leadership, project management experience, and the ability to independently manage multiple priorities while ensuring operational readiness and mission success.Key ResponsibilitiesTechnical Leadership & Team Oversight
  • Provide technical leadership, direction, and mentoring to IT support personnel.
  • Assign daily work, technical projects, and operational priorities based on workload, staff capabilities, and mission requirements.
  • Coordinate technical resources to ensure timely completion of assigned tasks.
  • Serve as the senior technical advisor for desktop support operations and enterprise IT services.
  • Provide guidance on technical standards, best practices, and operational procedures.
  • Lead troubleshooting efforts involving complex hardware, software, networking, and enterprise system issues.
  • Coordinate work assignments to maximize efficiency and service delivery.
Advanced Technical Support
  • Serve as the primary escalation point for the most complex technical issues requiring advanced troubleshooting and analysis.
  • Diagnose and resolve enterprise hardware, software, operating system, mobile device, peripheral, and telecommunication issues.
  • Apply advanced analytical methodologies to identify root causes and implement permanent solutions.
  • Support enterprise desktop computing environments and end-user technologies.
  • Ensure prompt resolution of high-priority incidents affecting mission operations.
  • Develop technical recommendations to improve system reliability and operational efficiency.
IT Asset Lifecycle Management
  • Oversee the complete lifecycle management of government IT assets.
  • Manage provisioning, configuration, deployment, maintenance, upgrades, and retirement of:
    • Desktop and laptop computers
    • Mobile devices
    • Teleconferencing systems
    • Peripheral devices
    • End-user hardware
  • Maintain accurate IT asset inventory records.
  • Coordinate hardware refresh cycles and replacement planning.
  • Ensure accountability and compliance with DOE asset management policies.
  • Coordinate equipment procurement and warranty support with vendors.
Project Management
  • Independently manage IT support projects from planning through completion.
  • Develop project schedules, milestones, resource plans, and implementation strategies.
  • Coordinate project activities across technical teams and stakeholders.
  • Monitor project progress and adjust priorities as necessary.
  • Identify project risks and develop mitigation strategies.
  • Ensure projects are completed on schedule and meet customer requirements.
  • Provide project status updates to Government leadership.
Government & Customer Support
  • Serve as the primary liaison between contractor personnel, Government representatives, and prime contractor management.
  • Build and maintain strong customer relationships with DOE leadership and stakeholders.
  • Communicate project status, technical issues, operational risks, and recommendations.
  • Coordinate customer requirements and manage stakeholder expectations.
  • Support strategic planning initiatives related to enterprise IT operations.
  • Participate in meetings and technical discussions supporting mission objectives.
Operations Management
  • Ensure reliable delivery of enterprise IT support services.
  • Monitor operational performance and identify opportunities for service improvements.
  • Coordinate daily operational activities supporting end users.
  • Develop operational priorities in collaboration with Government leadership.
  • Ensure timely resolution of customer service requests.
  • Maintain operational readiness across supported technologies.
  • Recommend improvements to IT support processes and procedures.
Vendor & Resource Coordination
  • Coordinate with vendors regarding procurement, maintenance, warranties, and technical support.
  • Assist in evaluating hardware and software solutions.
  • Coordinate equipment replacement schedules.
  • Monitor vendor performance and support activities.
  • Support acquisition planning for IT equipment and services.
Reporting & Documentation
  • Prepare and submit weekly activity reports documenting:
    • Work performed
    • Project progress
    • Technical accomplishments
    • Issues requiring management attention
    • Deliverable status
  • Maintain accurate technical documentation and asset records.
  • Develop project documentation, implementation plans, and technical reports.
  • Ensure all work products are accurate, complete, and compliant with Government requirements.
Mission Support
  • Ensure technology services directly support operational readiness and mission accomplishment.
  • Provide reliable and efficient IT support services to Federal personnel.
  • Apply sound technical judgment and independent decision-making to resolve complex operational challenges.
  • Continuously improve service delivery through process improvements and technical innovation.
Required QualificationsEducation & Experience (Option 1)
  • Bachelor's degree (BS/BA) or higher in Computer Science, Information Technology, Information Systems, or a closely related technical field.
  • Minimum of 5 years of Information Technology experience.
  • Minimum of 3 years providing technical support within the Department of Energy (DOE) or another Federal Government agency.

ORExperience Substitution (Option 2)
  • Minimum of 10 years of Information Technology experience.
  • Minimum of 3 years providing technical support within the Department of Energy (DOE) or another Federal Government agency.
Required Knowledge, Skills, and Abilities
  • Expert knowledge of enterprise desktop support, hardware, software, and end-user technologies.
  • Advanced troubleshooting and analytical problem-solving skills.
  • Strong leadership and team coordination abilities.
  • Experience managing IT support operations and technical personnel.
  • Knowledge of enterprise asset lifecycle management.
  • Experience managing IT support projects independently.
  • Ability to prioritize workloads and allocate technical resources effectively.
  • Strong customer service and stakeholder relationship management skills.
  • Excellent written and verbal communication skills.
  • Experience preparing technical documentation, reports, and project updates.
  • Ability to interpret technical guidance and adapt solutions to meet mission requirements.
  • Strong organizational and time management skills.
  • Ability to work independently with minimal supervision while managing multiple priorities.
Preferred Qualifications
  • Previous experience supporting Department of Energy (DOE) IT environments.
  • Experience supporting Federal Government enterprise IT operations.
  • Experience with IT asset management systems and inventory control.
  • Experience coordinating enterprise hardware refresh initiatives.
  • Familiarity with IT Service Management (ITSM) best practices.
  • Project management experience supporting Federal IT environments.
  • Experience working with Government and prime contractor organizations.

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