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It Support Services Jobs (NOW HIRING)

United Ag & Turf, NE

IT Support

Springfield, VT · On-site

$21.50 - $29.75/hr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... This candidate is responsible for supporting all information technology needs across the ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model ... Deliver support during assigned call-in and walk-in service desk coverage windows, and restore user ...

Global 1st Flagship

IT Support Specialist II

Irvine, CA · On-site

$30 - $36/hr

We are a leader in Marine Support Services and Emergency Management. Serving as the Department of ... The IT Support Specialist II provides day-to-day IT support and contributes to maintaining a secure ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours. * Data Reporting ...

Robert Half

IT Support

Phoenix, AZ · On-site

$23.75 - $27.50/hr

... directory services within Microsoft and Active Directory environments. • Assist with backup ... IT support, help desk, or desktop support roles within a business environment. • Working ...

Legence

Senior IT Support Specialist

Chantilly, VA · On-site

$70K - $100K/yr

Position Overview Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Sr. IT Support Specialist is to provide proficient support for ...

Simon Pearce

IT Support Specialist

Oakland, MD

The IT Support Specialist role provides essential helpdesk support, assisting and liaising with our managed services provider (MSP) to ensure prompt and effective resolution of user issues across ...

ECPI University

IT Support

Atlanta, GA · On-site

$20.75 - $28.25/hr

The IT Support role is responsible for supporting users with desktop operating systems, applications, and hardware issues, while also assisting students, faculty, and staff with IT services. ...

Trulieve

IT Support Tech

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

Deliver exceptional customer service and technical support to internal employees. * Provide on-site and remote IT support for locations nationwide. * Respond promptly to support requests via phone ...

Digitek Software, Inc.

IT Support

Harrisburg, PA · On-site

$21.25 - $29.25/hr

Harrisburg, PA The client is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a ...

Simons Foundation

Manager, IT Support

Manhattan, NY · On-site

... services and software licenses • Carry out networking requests • Manage IT support staff; hire, train and mentor team members • Allocate incoming support tickets to team members based on ...

Quadra

IT Support Technician

Longwood, FL · On-site

$58K - $87K/yr

S. team is experiencing strong growth, and we are currently seeking a hands-on, service-oriented IT Support Technician to join and support our dynamic team! In this role, you will act as the primary ...

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It Support Services information

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How much do it support services jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for it support services in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Services professional, and why are they important?

To thrive in IT Support Services, you need a solid understanding of computer systems, troubleshooting, networking, and a relevant degree or certification like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure rapid resolution of technical issues, minimize downtime, and provide a positive user experience.

What is the difference between It Support Services vs Help Desk Technician?

AspectIt Support ServicesHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
Work EnvironmentCorporate, enterprise, or managed service providersHelp desk, call centers, or internal support teams
Job ResponsibilitiesNetwork management, hardware/software troubleshooting, system maintenanceFirst-level support, issue logging, basic troubleshooting
Industry UsageIT service providers, large organizationsCustomer support, internal IT teams

It Support Services and Help Desk Technicians both provide technical assistance, but It Support Services typically involve broader responsibilities like network management and system maintenance, often in enterprise environments. Help Desk Technicians focus on initial support and troubleshooting, usually in customer-facing or internal support roles. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are IT Support Services?

IT Support Services refer to the assistance provided to individuals or organizations to maintain, troubleshoot, and optimize their computer systems, networks, and related technology. This includes helping users resolve technical issues, setting up hardware or software, managing network security, and providing guidance on best technology practices. IT support can be delivered in person, remotely, or via phone, and is essential for ensuring that technology runs smoothly and efficiently in any business environment.

What are some common challenges IT Support Services professionals face when assisting users, and how can they effectively address them?

IT Support Services professionals often encounter challenges such as troubleshooting complex technical issues, managing varying levels of user technical knowledge, and balancing multiple support requests simultaneously. Effective communication skills and patience are crucial for translating technical solutions into clear, user-friendly instructions. Staying up-to-date with the latest technologies and maintaining strong organizational skills can also help IT support staff efficiently resolve issues and provide excellent service. Collaborating closely with other IT departments and documenting solutions for recurring problems further enhances team effectiveness.
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It Support Services jobs near you

IT Support Specialist

Tata Consultancy Service Limited

Alameda, CA • On-site

$64K - $130K/yr

Full-time

Re-posted yesterday

Job description

Must Have Technical/Functional Skills:
Provide IT support services to employees with information technology issues and requests involving Windows, Mac or Mobile devices; local and SaaS applications; network and enterprise IT services. Major responsibilities include coordinating with internal stakeholders to troubleshoot and resolve IT end user service issues, managing and maintaining incident information, and identifying incident and problem trends, participating in change management and project tasks under supervision. This person will work closely with other IT teams to ensure the highest levels of operational excellence and employee satisfaction.
Specific Duties and Responsibilities
• Provide solutions to technical issues for in-scope IT Services
• Maintain the IT ticketing system ensuring that open tickets are resolved or escalated within defined SLAs
• Coordinate and respond to incoming IT Service Requests across multiple real-time intake channels (service portal, e-mail, chat, phone, walk-in)
• Coordinate new PC builds/break fixes/deployments for both production lines and end users.
• Effectively triage incoming requests, including identification of appropriate routing for a service request
• Maintain inventory of laptops, desktops and other personal computer devices; recommend purchases based on anticipated needs
• Manage user and computer accounts for the domain and IT services
• Comply with quality system regulations, standards and procedure
• Coordinate day to day operations for any external service providers managed by IT
• Actively participate as a Global IT member and participate on Global Projects when needed
Roles & Responsibilities:
• Bachelors degree with 5+ years of IT support experience, or an equivalent combination of education and experience.
• Good oral and written English communication skills
• Basic understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups
• High level of proficiency in standard office software tools (Microsoft Office and Mac) , AV applications, VPN, and Wi-Fi
• Familiar with using Remote Systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PC's
• Experience in using ServiceNow ITSM for Incidents and Request Management
• Focused on problem solving using effective troubleshooting and problem-solving skills
Additional qualifications:
• Microsoft and ITIL Foundations Certifications are a plus
• Experience in a manufacturing environment very helpful.
• Strong interpersona l communication skills, a high degree of accuracy and attention to detail
• Ability to prioritize assignments while working on various projects simultaneously
• Resilient in the face of continual change, able to handle high demands and unfamiliar situations
Salary Range: $64,000 - $130,000 a year
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