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Servicedesk Manager Jobs (NOW HIRING)

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility forsupport of the end user desktop computing environment at Emerson ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson ...

US IT Solutions Inc

LANDESK) ServiceDesk Admin

Richmond, VA · On-site

$17.75 - $24.50/hr

... IVANTI ServiceDesk and Asset Management Suite implementation . This includes working with ... Client is seeking an individual with 4 - 7 years' experience in IT Asset Management. We prefer the ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Manage daily operations within ServiceDesk Plus. * Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Manage daily operations within ServiceDesk Plus. * Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to ...

Insight Global

Desktop Support Technician

Richmond, VA · On-site

$19/hr

Manage user accounts, permissions, and access in Active Directory and related systems * Support ... Document issues, resolutions, and processes in the ticketing system(ServiceDesk) * Collaborate with ...

Insight Global

Desktop Support Technician

Richmond, VA · On-site

$18 - $19/hr

Manage user accounts, permissions, and access in Active Directory and related systems * Support ... Document issues, resolutions, and processes in the ticketing system(ServiceDesk) * Collaborate with ...

TRC Solutions

IT ServiceDesk Specalist

San Ramon, CA · On-site

Company Description A pioneer in groundbreaking scientific and engineering developments since the 1960's, TRC is a national engineering, consulting and construction management firm providing ...

Froedtert South, Inc.

Network Engineer

Kenosha, WI · Hybrid

... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...

Froedtert South

Network Engineer

Kenosha, WI · On-site

... ServiceDesk). • Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. • Ability to develop ...

Froedtert South, Inc.

Network Engineer

Kenosha, WI · On-site

... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...

FreshDirect

IT Manager

Bronx, NY · On-site

$95K - $125K/yr

The CTS Manager also oversees use of the ServiceDesk ticketing system to manage IT requests and incidents, and leads the Tech Bar, where employees can access in-person, walk-up support during open ...

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Servicedesk Manager information

See salary details

$23K

$61.4K

$102.5K

How much do servicedesk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for servicedesk manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a servicedesk manager?

To thrive as a Servicedesk Manager, you need strong IT service management knowledge, leadership abilities, and experience with incident resolution, typically supported by a bachelor’s degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, conflict resolution, and team management skills help build trust and drive high performance. These competencies ensure efficient service delivery, high user satisfaction, and effective team operations in dynamic technical environments.

What is the difference between Servicedesk Manager vs Service Desk Analyst?

AspectServicedesk ManagerService Desk Analyst
ResponsibilitiesOversees service desk operations, manages teams, implements processesProvides first-level support, resolves user issues, documents tickets
Required SkillsLeadership, incident management, process improvementTechnical troubleshooting, customer service, communication
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, technical support certifications
Work EnvironmentManagement level, team coordination, strategic planningHelp desk, technical support, user interaction

The Servicedesk Manager focuses on overseeing the entire service desk team and strategic processes, while the Service Desk Analyst handles direct user support and issue resolution. Both roles require ITIL knowledge and customer service skills, but differ in scope and responsibilities.

What is a servicedesk manager?

Servicedesk Managers are professionals responsible for overseeing the daily operations of an organization's IT service desk team. They ensure that user issues and IT service requests are handled efficiently, meeting agreed service levels. Their role includes managing staff, setting procedures, reporting on performance, and driving improvements to enhance user satisfaction. Servicedesk Managers also play a key role in coordinating with other IT departments and ensuring compliance with organizational policies.

What are some common challenges faced by a servicedesk manager and how can they be addressed?

Servicedesk Managers often encounter challenges such as managing high ticket volumes, balancing resource allocation, and ensuring consistent service quality. Addressing these challenges typically involves implementing efficient ticket triage systems, fostering strong communication within the team, and regularly analyzing performance metrics to identify areas for improvement. Additionally, investing in continuous training for service desk staff and promoting collaboration with other IT teams can help streamline processes and enhance user satisfaction.
More about Servicedesk Manager jobs
What cities are hiring for Servicedesk Manager jobs? Cities with the most Servicedesk Manager job openings:
What states have the most Servicedesk Manager jobs? States with the most job openings for Servicedesk Manager jobs include:
Servicedesk Manager jobs near you
Infographic showing various Servicedesk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

IT Support Specialist

Emerson Hospital

Concord, MA • On-site

$20 - $22/hr

Full-time

Posted 27 days ago

Emerson Hospital rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

97th of 1,055 rated hospitals

Job description

IT Support Specialist
Job Summary
Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility forsupport of the end user desktop computing environment at Emerson Hospital. This includes hardware, local applications, operating systems, and other IT owned devices used by hospital staff.
Job Functions
  • Receives, logs, triages, repairs and routes support calls.
  • Provides end user support and technical issue resolution
  • Troubleshoots/repairs personal computer based system access software and security software.
  • Troubleshoots/repairs terminals, printers, personal computers, and basic network devices.
  • Isolates cable problems at the desktop.
  • Customizes personal computer configurations to enhance performance.
  • Administration of Intranet, ticketing and other Service Desk support systems
  • Setup and configuration of laptops and PCs
  • Perform creation of new accounts
  • Maintains and supports patient rights to care, privacy, and respect.
  • Assists with project execution
  • Participates in the on call program and carries a pager.
  • Other duties as assigned.

Skills
  • Above average communication skills (written and oral).
  • Ability to troubleshoot and resolve or escalate computer problems.
  • Highly motivated and able to take initiative.
  • Ability to interact positively with medical staff under difficult conditions.
  • Knowledge of Microsoft operating systems and PC hardware.

Education and Experience
  • Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training.
  • Minimum of one (1) year of experience providing end user desktop support.

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