seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office. Responsibilities include:
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seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office. Responsibilities include:
IT Support Specialist
Concord, MA · On-site
$20 - $22/hr
IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson ...
IT Support Specialist
Concord, MA · On-site
$20 - $22/hr
IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson ...
LANDESK) ServiceDesk Admin
$17.75 - $24.50/hr
... IVANTI ServiceDesk and Asset Management Suite implementation . This includes working with ... Client is seeking an individual with 4 - 7 years' experience in IT Asset Management. We prefer the ...
LANDESK) ServiceDesk Admin
$17.75 - $24.50/hr
... IVANTI ServiceDesk and Asset Management Suite implementation . This includes working with ... Client is seeking an individual with 4 - 7 years' experience in IT Asset Management. We prefer the ...
Servicedesk operations
Dallas, TX · On-site
Servicedesk operations Location: Dallas, TX (Onsite) Client: Pharma domain. Job Summary: We are ... Working knowledge of Salesforce, Jira , or similar CRM/ticketing platforms (training support ...
Servicedesk operations
Dallas, TX · On-site
Servicedesk operations Location: Dallas, TX (Onsite) Client: Pharma domain. Job Summary: We are ... Working knowledge of Salesforce, Jira , or similar CRM/ticketing platforms (training support ...
Helpdesk Technician
Lehi, UT · On-site
$18.75 - $25.25/hr
IT Servicedesk Manager What You Will Own * Advanced Troubleshooting: You will resolve complex hardware and software issues that go beyond the basics, ensuring minimal downtime for your teammates.
Helpdesk Technician
Lehi, UT · On-site
$18.75 - $25.25/hr
IT Servicedesk Manager What You Will Own * Advanced Troubleshooting: You will resolve complex hardware and software issues that go beyond the basics, ensuring minimal downtime for your teammates.
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. * Perform device lifecycle management, including imaging, provisioning, onboarding, and ...
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Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. * Perform device lifecycle management, including imaging, provisioning, onboarding, and ...
Help Desk Technician
Denver, CO · On-site
$20.50 - $27.75/hr
Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. * Perform device lifecycle management, including imaging, provisioning, onboarding, and ...
Help Desk Technician
Denver, CO · On-site
$20.50 - $27.75/hr
Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. * Perform device lifecycle management, including imaging, provisioning, onboarding, and ...
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. * Perform device lifecycle management, including imaging, provisioning, onboarding, and ...
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. * Perform device lifecycle management, including imaging, provisioning, onboarding, and ...
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. * Perform device lifecycle management, including imaging, provisioning, onboarding, and ...
Quick apply
Help Desk Technician
Denver, CO · On-site
$20 - $35/hr
Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. * Perform device lifecycle management, including imaging, provisioning, onboarding, and ...
Network Engineer
Kenosha, WI · On-site
... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...
Network Engineer
Kenosha, WI · On-site
... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...
As a member of this team, you will be involved in managing endpoint technologies and environments ... Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side ...
As a member of this team, you will be involved in managing endpoint technologies and environments ... Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side ...
Network Engineer
Kenosha, WI · Hybrid
... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...
Network Engineer
Kenosha, WI · Hybrid
... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...
Field Services Support
Cedar Rapids, IA · On-site
Field support, endpoint management, networking * ✔️ 5+ years: ITSM tools, scripting, technical troubleshooting * ✔️ Strong experience with: * ITSM tools (ServiceNow, ServiceDesk Plus, etc.
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Field Services Support
Cedar Rapids, IA · On-site
Field support, endpoint management, networking * ✔️ 5+ years: ITSM tools, scripting, technical troubleshooting * ✔️ Strong experience with: * ITSM tools (ServiceNow, ServiceDesk Plus, etc.
$149K/yr
Process management skills, ability to work in a team, proactivity. Nice to have: * Experience with Google Cloud . * Experience writing scripts in Bash, Python, Golang. * Hands-on experience in ...
$149K/yr
Process management skills, ability to work in a team, proactivity. Nice to have: * Experience with Google Cloud . * Experience writing scripts in Bash, Python, Golang. * Hands-on experience in ...
IT Manager
Bronx, NY · On-site
$95K - $125K/yr
The CTS Manager also oversees use of the ServiceDesk ticketing system to manage IT requests and incidents, and leads the Tech Bar, where employees can access in-person, walk-up support during open ...
New
IT Manager
Bronx, NY · On-site
$95K - $125K/yr
The CTS Manager also oversees use of the ServiceDesk ticketing system to manage IT requests and incidents, and leads the Tech Bar, where employees can access in-person, walk-up support during open ...
New
Network Engineer
Kenosha, WI · Hybrid
... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...
Network Engineer
Kenosha, WI · Hybrid
... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...
IT Manager
$99K - $121K/yr
The CTS Manager also oversees use of the ServiceDesk ticketing system to manage IT requests and incidents, and leads the Tech Bar, where employees can access in-person, walk-up support during open ...
New
IT Manager
$99K - $121K/yr
The CTS Manager also oversees use of the ServiceDesk ticketing system to manage IT requests and incidents, and leads the Tech Bar, where employees can access in-person, walk-up support during open ...
New
IT ServiceDesk Specalist
San Ramon, CA · On-site
Company Description A pioneer in groundbreaking scientific and engineering developments since the 1960's, TRC is a national engineering, consulting and construction management firm providing ...
IT ServiceDesk Specalist
San Ramon, CA · On-site
Company Description A pioneer in groundbreaking scientific and engineering developments since the 1960's, TRC is a national engineering, consulting and construction management firm providing ...
IT ServiceDesk Specalist
San Ramon, CA · On-site
Company Description A pioneer in groundbreaking scientific and engineering developments since the 1960's, TRC is a national engineering, consulting and construction management firm providing ...
IT ServiceDesk Specalist
San Ramon, CA · On-site
Company Description A pioneer in groundbreaking scientific and engineering developments since the 1960's, TRC is a national engineering, consulting and construction management firm providing ...
$143K/yr
Process management skills, ability to work in a team, proactivity. Nice to have: * Experience with Google Cloud . * Experience writing scripts in Bash, Python, Golang. * Hands-on experience in ...
$143K/yr
Process management skills, ability to work in a team, proactivity. Nice to have: * Experience with Google Cloud . * Experience writing scripts in Bash, Python, Golang. * Hands-on experience in ...
Servicedesk Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do servicedesk manager jobs pay per year?
As of Jun 10, 2026, the average yearly pay for servicedesk manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Servicedesk Manager, and why are they important?
To thrive as a Servicedesk Manager, you need strong IT service management knowledge, leadership abilities, and experience with incident resolution, typically supported by a bachelor’s degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, conflict resolution, and team management skills help build trust and drive high performance. These competencies ensure efficient service delivery, high user satisfaction, and effective team operations in dynamic technical environments.
What is the difference between Servicedesk Manager vs Service Desk Analyst?
| Aspect | Servicedesk Manager | Service Desk Analyst |
|---|---|---|
| Responsibilities | Oversees service desk operations, manages teams, implements processes | Provides first-level support, resolves user issues, documents tickets |
| Required Skills | Leadership, incident management, process improvement | Technical troubleshooting, customer service, communication |
| Certifications | ITIL Foundation, Service Management certifications | ITIL Foundation, technical support certifications |
| Work Environment | Management level, team coordination, strategic planning | Help desk, technical support, user interaction |
The Servicedesk Manager focuses on overseeing the entire service desk team and strategic processes, while the Service Desk Analyst handles direct user support and issue resolution. Both roles require ITIL knowledge and customer service skills, but differ in scope and responsibilities.
What are Servicedesk Managers?
Servicedesk Managers are professionals responsible for overseeing the daily operations of an organization's IT service desk team. They ensure that user issues and IT service requests are handled efficiently, meeting agreed service levels. Their role includes managing staff, setting procedures, reporting on performance, and driving improvements to enhance user satisfaction. Servicedesk Managers also play a key role in coordinating with other IT departments and ensuring compliance with organizational policies.
What are some common challenges faced by a Servicedesk Manager and how can they be addressed?
Servicedesk Managers often encounter challenges such as managing high ticket volumes, balancing resource allocation, and ensuring consistent service quality. Addressing these challenges typically involves implementing efficient ticket triage systems, fostering strong communication within the team, and regularly analyzing performance metrics to identify areas for improvement. Additionally, investing in continuous training for service desk staff and promoting collaboration with other IT teams can help streamline processes and enhance user satisfaction.
More about Servicedesk Manager jobs
What cities are hiring for Servicedesk Manager jobs? Cities with the most Servicedesk Manager job openings:
What states have the most Servicedesk Manager jobs? States with the most job openings for Servicedesk Manager jobs include:
Job description
seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team.
This is an onsite position reporting to the Boston office.
Responsibilities include:
Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets
Maintain basic knowledge of new and upcoming computing technologies and practices
Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches
Attend meetings to support the overall direction of the ITS office
Participate in team projects that enhance the quality or efficiency of the ITS Support Team
Skills and Qualifications:
Strong knowledge of all Windows-based operating systems
Strong knowledge of PC based computer hardware
Strong knowledge of Microsoft O365
Highly self-motivated and self-directed
Able to exercise independent judgement
Keen attention to detail and quality of work-product
Ability to set and consistently meet realistic deadlines
Proactive and collaborative approach to delivery of services
Excellent analytical, mathematical, and creative problem-solving skills
Aptitude for learning new skills
Excellent organizational, interpersonal, and communication skills
About Apidel Technologies
Sourced by ZipRecruiter
We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.
Industry
Recruiting and staffing services
Company size
501 - 1,000 Employees
Headquarters location
Plainfield, IL, US
Year founded
2012