ZipRecruiter

Log In

1

Servicedesk Manager Jobs (NOW HIRING)

Holtec International

Systems Administrator

Camden, NJ · On-site

$80K - $95K/yr

... ServiceDesk or other ticketing systems, addressing hardware, software, and network issues. * Provide desktop and remote support for all levels of management and production employees. * Troubleshoot ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM · On-site

$20.75 - $28.50/hr

The UNM IT ServiceDesk plays a vital role in providing high-quality customer service and supportto ... Support thefunctionality and administration of IT Service Management (ITSM) tools,including user ...

UDR Inc

Technical Support Specialist

Littleton, CO · On-site

Reports to the Manager - IT Support Services SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: 1. ... ServiceDesk. 4. Troubleshoot basic issues with Windows and Apple computers, printers, network ...

Welocalize

Business Development Manager

Scottsdale, AZ · On-site

If you have forgotten your email login, please contact servicedesk@welocalize.com subject Workday ... The Business Development Manager (BDM) will work globally with production, marketing, operations ...

Velocity Search Group

IT Operations Engineer

Manhattan, NY · On-site

$76K - $103K/yr

... and change management processes are documented accurately • Review and respond to security incidents • Provide 3rd level support to ServiceDesk & Field Service technicians Qualifications

previous page

Showing results 41-60

All JobsServicedesk JobsServicedesk Manager Jobs

Servicedesk Manager information

See salary details

$23K

$61.4K

$102.5K

How much do servicedesk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for servicedesk manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a servicedesk manager?

To thrive as a Servicedesk Manager, you need strong IT service management knowledge, leadership abilities, and experience with incident resolution, typically supported by a bachelor’s degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, conflict resolution, and team management skills help build trust and drive high performance. These competencies ensure efficient service delivery, high user satisfaction, and effective team operations in dynamic technical environments.

What is the difference between Servicedesk Manager vs Service Desk Analyst?

AspectServicedesk ManagerService Desk Analyst
ResponsibilitiesOversees service desk operations, manages teams, implements processesProvides first-level support, resolves user issues, documents tickets
Required SkillsLeadership, incident management, process improvementTechnical troubleshooting, customer service, communication
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, technical support certifications
Work EnvironmentManagement level, team coordination, strategic planningHelp desk, technical support, user interaction

The Servicedesk Manager focuses on overseeing the entire service desk team and strategic processes, while the Service Desk Analyst handles direct user support and issue resolution. Both roles require ITIL knowledge and customer service skills, but differ in scope and responsibilities.

What is a servicedesk manager?

Servicedesk Managers are professionals responsible for overseeing the daily operations of an organization's IT service desk team. They ensure that user issues and IT service requests are handled efficiently, meeting agreed service levels. Their role includes managing staff, setting procedures, reporting on performance, and driving improvements to enhance user satisfaction. Servicedesk Managers also play a key role in coordinating with other IT departments and ensuring compliance with organizational policies.

What are some common challenges faced by a servicedesk manager and how can they be addressed?

Servicedesk Managers often encounter challenges such as managing high ticket volumes, balancing resource allocation, and ensuring consistent service quality. Addressing these challenges typically involves implementing efficient ticket triage systems, fostering strong communication within the team, and regularly analyzing performance metrics to identify areas for improvement. Additionally, investing in continuous training for service desk staff and promoting collaboration with other IT teams can help streamline processes and enhance user satisfaction.
More about Servicedesk Manager jobs
What cities are hiring for Servicedesk Manager jobs? Cities with the most Servicedesk Manager job openings:
What states have the most Servicedesk Manager jobs? States with the most job openings for Servicedesk Manager jobs include:
Servicedesk Manager jobs near you
Infographic showing various Servicedesk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Engineer Computer Systems Support

Tata Consultancy Service Limited

Novato, CA • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Must Have Technical/Functional Skills
End user Desktop / Laptop Support. Laptop build process. System Deployment and Systems Management knowledge, JAMF, Windows 11, Windows 10.
JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, ServiceNow, Zoom,
Microsoft SCCM preferred.
IT ServiceDesk experience
Roles & Responsibilities
1. Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
2. Experience creating collections, packages, applications within SCCM
3. Should have strong experience in SCCM 2007 & 2012
4. Experience in installation of Microsoft System Configuration Manager 2007-2012.
5. In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
6. Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
7. Experience in deploying, troubleshooting, and managing Windows devices
8. Must have excellent competency with SCCM, WSUS and other patching tools.
9. Experience in supporting Windows Server 2012, 2016, 2019
Salary Range: $65,000- $75,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-DNI

Apply