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Servicedesk Manager Jobs (NOW HIRING)

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ... In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ... In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ... In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ... In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with ...

Holtec International

IT Specialist III

Camden, NJ · On-site

$75K - $90K/yr

Familiarity with ITIL service management principles and enterprise ticketing systems (ManageEngine ServiceDesk or similar). * Professional certifications such as CompTIA Network+/Security+, Microsoft ...

Smartly

IT Specialist

New York, NY · On-site

$85K - $105K/yr

Administer and enhance our servicedesk platform (Freshservice, Jira Service Management, or similar), including workflow tweaks and selfservice portal updates. * Support SLAs/OLAs reporting; suggest ...

DANE LLC

Vulnerability Management Analyst

Chantilly, VA · Hybrid

$70K - $85K/yr

We are seeking a Vulnerability Management Analyst (Tenable/Nessus & Metrics ) to support ... Reconcile vulnerability data across Tenable/Nessus, iPost, ServiceNow/CA ServiceDesk, Jira ...

Holtec International

Sr. Help Desk Administrator

Camden, NJ · On-site

$80K - $95K/yr

... ServiceDesk or other ticketing systems, addressing hardware, software, and network issues. * Provide desktop and remote support for all levels of management and production employees. * Troubleshoot ...

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Servicedesk Manager information

See salary details

$23K

$61.4K

$102.5K

How much do servicedesk manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for servicedesk manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Servicedesk Manager, and why are they important?

To thrive as a Servicedesk Manager, you need strong IT service management knowledge, leadership abilities, and experience with incident resolution, typically supported by a bachelor’s degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, conflict resolution, and team management skills help build trust and drive high performance. These competencies ensure efficient service delivery, high user satisfaction, and effective team operations in dynamic technical environments.

What is the difference between Servicedesk Manager vs Service Desk Analyst?

AspectServicedesk ManagerService Desk Analyst
ResponsibilitiesOversees service desk operations, manages teams, implements processesProvides first-level support, resolves user issues, documents tickets
Required SkillsLeadership, incident management, process improvementTechnical troubleshooting, customer service, communication
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, technical support certifications
Work EnvironmentManagement level, team coordination, strategic planningHelp desk, technical support, user interaction

The Servicedesk Manager focuses on overseeing the entire service desk team and strategic processes, while the Service Desk Analyst handles direct user support and issue resolution. Both roles require ITIL knowledge and customer service skills, but differ in scope and responsibilities.

What are Servicedesk Managers?

Servicedesk Managers are professionals responsible for overseeing the daily operations of an organization's IT service desk team. They ensure that user issues and IT service requests are handled efficiently, meeting agreed service levels. Their role includes managing staff, setting procedures, reporting on performance, and driving improvements to enhance user satisfaction. Servicedesk Managers also play a key role in coordinating with other IT departments and ensuring compliance with organizational policies.

What are some common challenges faced by a Servicedesk Manager and how can they be addressed?

Servicedesk Managers often encounter challenges such as managing high ticket volumes, balancing resource allocation, and ensuring consistent service quality. Addressing these challenges typically involves implementing efficient ticket triage systems, fostering strong communication within the team, and regularly analyzing performance metrics to identify areas for improvement. Additionally, investing in continuous training for service desk staff and promoting collaboration with other IT teams can help streamline processes and enhance user satisfaction.
More about Servicedesk Manager jobs
What cities are hiring for Servicedesk Manager jobs? Cities with the most Servicedesk Manager job openings:
What states have the most Servicedesk Manager jobs? States with the most job openings for Servicedesk Manager jobs include:
Servicedesk Manager jobs near you
Infographic showing various Servicedesk Manager job openings in the United States as of June 2026, with employment types broken down into 100% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

ServiceDesk Analyst (Onsite)

HireTeq

Nashville, TN

$19.75 - $27/hr

Other

Posted yesterday

Job description

Job Title: Service Desk Personnel
Location: Nashville, TN - 37243 (FULLY ONSITE)
Duration: 12 Month Contract

Skills:
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day. People/Customer Service skills required
Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

Active Directory Management
  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts. iOS Management, Support, and Deployment
  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data

Video Conferencing

  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external
  • VPN
  • LTE
  • Wifi

Application Troubleshooting

  • Account permission
  • Compatibility settings
  • Browser vs installed

Remote support

  • MSRA
  • RDP
  • TEAMs
  • Webex

Hardware Deployment ServiceNow

  • Ticket management
  • Ticket assignment

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