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Servicedesk Manager Jobs (NOW HIRING)

... ServiceDesk) - end-user desktop/server support; • Perform field office visits • Perform root ... Sebenza delivers secure, scalable, and mission-ready IT managed services - specializing in ...

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

This is a hands-on commercial role ServiceDesk Management * Work with the team to oversee the second line/escalation ticket queue within the IT service desk, ensuring SLA'a are met, and customers are ...

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Incident & Request Management * Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus. * Maintain accurate ticket documentation and communicate status ...

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

Request Management * Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus. * Maintain accurate ticket documentation and communicate status updates to ...

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

This is a hands-on commercial role ServiceDesk Management * Work with the team to oversee the second line/escalation ticket queue within the IT service desk, ensuring SLA'a are met, and customers are ...

Reports to the Manager - IT Support Services SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: 1. ... ServiceDesk. 4. Troubleshoot basic issues with Windows and Apple computers, printers, network ...

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

The UNM IT ServiceDesk plays a vital role in providing high-quality customer service and supportto ... Support thefunctionality and administration of IT Service Management (ITSM) tools,including user ...

This is a hands-on commercial role ServiceDesk Management * Work with the team to oversee the second line/escalation ticket queue within the IT service desk, ensuring SLA'a are met, and customers are ...

We are seeking a Vulnerability Management Analyst (Tenable/Nessus & Metrics ) to support ... Reconcile vulnerability data across Tenable/Nessus, iPost, ServiceNow/CA ServiceDesk, Jira ...

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Servicedesk Manager information

See salary details

$23K

$61.4K

$102.5K

How much do servicedesk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for servicedesk manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a servicedesk manager?

To thrive as a Servicedesk Manager, you need strong IT service management knowledge, leadership abilities, and experience with incident resolution, typically supported by a bachelor’s degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, conflict resolution, and team management skills help build trust and drive high performance. These competencies ensure efficient service delivery, high user satisfaction, and effective team operations in dynamic technical environments.

What is the difference between Servicedesk Manager vs Service Desk Analyst?

AspectServicedesk ManagerService Desk Analyst
ResponsibilitiesOversees service desk operations, manages teams, implements processesProvides first-level support, resolves user issues, documents tickets
Required SkillsLeadership, incident management, process improvementTechnical troubleshooting, customer service, communication
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, technical support certifications
Work EnvironmentManagement level, team coordination, strategic planningHelp desk, technical support, user interaction

The Servicedesk Manager focuses on overseeing the entire service desk team and strategic processes, while the Service Desk Analyst handles direct user support and issue resolution. Both roles require ITIL knowledge and customer service skills, but differ in scope and responsibilities.

What is a servicedesk manager?

Servicedesk Managers are professionals responsible for overseeing the daily operations of an organization's IT service desk team. They ensure that user issues and IT service requests are handled efficiently, meeting agreed service levels. Their role includes managing staff, setting procedures, reporting on performance, and driving improvements to enhance user satisfaction. Servicedesk Managers also play a key role in coordinating with other IT departments and ensuring compliance with organizational policies.

What are some common challenges faced by a servicedesk manager and how can they be addressed?

Servicedesk Managers often encounter challenges such as managing high ticket volumes, balancing resource allocation, and ensuring consistent service quality. Addressing these challenges typically involves implementing efficient ticket triage systems, fostering strong communication within the team, and regularly analyzing performance metrics to identify areas for improvement. Additionally, investing in continuous training for service desk staff and promoting collaboration with other IT teams can help streamline processes and enhance user satisfaction.
More about Servicedesk Manager jobs
What cities are hiring for Servicedesk Manager jobs? Cities with the most Servicedesk Manager job openings:
What states have the most Servicedesk Manager jobs? States with the most job openings for Servicedesk Manager jobs include:
Infographic showing various Servicedesk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Database / Application Specialist

nLogic

Huntsville, AL • On-site

Full-time, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago


Job description

nLogic is seeking a Database / Application Specialist to support a mission-focused effort in the Huntsville area. This role will play a key part in supporting systems at The Missile Defense Agency's (MDA) Advanced Research Center (ARC) within a collaborative defense and technology environment.
In this role, you will contribute to mission-critical efforts by applying your expertise in MSSQL databases and application development while working alongside government and industry partners to support operational success and customer objectives. The successful candidate will support the Application Development Lead in building architecture, automation, and data structure strategies for the ARC's ServiceDesk Plus (SDP) and other custom database solutions as required. Other duties include managing system upgrades and tracking tasks for adding system capabilities and features.
Responsibilities

  • Document, design, test and implement custom technical solutions to support ARC Management support tasks
  • Provide recommendations to optimize/streamline existing processes and procedures by leveraging automated/custom scripts within the SDP Ticketing system
  • Provide hands on training and support to applicable groups within the team in relation to custom technical solutions and day-to-day operations
  • Create custom, automated, and on-demand reporting as needed by Management and support staff.
  • Troubleshoot, resolve, and document application and database issues on a daily basis

 
Required Qualifications

  • Active, in-scope Secret security clearance or the ability to obtain and maintain a Secret security clearance required.
  • Bachelors degree in related Information Management field
  • 4-8 years of related and relevant work experience
  • Experience with MSSQL deployment, managing, hardening and optimizing.
  • Experience in MSSQL based application customization to include but not limited to ServiceDesk Plus.
  • History of custom technical solution design and implementation strategies
  • Experience in the use of query design, scripting languages and REST API
  • Ability to anticipate future needs and create structures and processes that can be easily modified

 
Preferred Qualifications

  • Experience working in a Department of War (DoW) Environment
  • Experience working with ticketing system customizations, preferably ServiceDesk Plus or other Manage Engine Products
  • Experience in test and/or BMDS
  • Experience working in secured spaces
  • Experience in Service now
  • Experience with Power Apps and or Power BI


About the ARC
The Advanced Research Center (ARC) is a Missile Defense Agency (MDA) facility located in Cummings Research Park in Huntsville, AL. The ARC is a Test and Evaluation (RDT&E) facility designed and operated to support Missile Defense System (MDS) Hardware-in-the-Loop (HWIL) Ground Test (GT) and Flight Test (FT) activities.
About DTechLogic
DTechLogic is the prime contractor supporting the ARC, which is a joint venture between Davidson Technologies and nLogic that was started in 2018. The DTechLogic ARC Team consists of five contractor teammates in Huntsville, AL. Standard ARC operation hours are 8:00 am until 5:00 pm, with some exceptions outside of this window to support test events that require night shift work for some positions.
Why nLogic
At nLogic, we support mission-focused defense and space efforts that have real-world impact. Our teams work collaboratively alongside government and industry partners to deliver high-quality, mission-focused solutions.
As a 100% employee-owned company (ESOP), our employees directly share in the success of the organization, creating a culture of accountability, ownership, and long-term investment in our work.
We offer a stable environment with opportunities to develop new skills, take on meaningful responsibilities, and contribute to efforts that support national security and advanced technologies.
Work Conditions

  • Work Model: Onsite in Huntsville, AL
  • Travel: Minimal
  • Work Hours: Standard hours are 8:00 am until 5:00 pm, with some exceptions outside of this window to support test events that require night shift work for some positions

  
Summary of Benefits
nLogic offers a comprehensive benefits package including medical, dental, and vision insurance; paid time off; 401(k) retirement plan; Employee Stock Ownership Plan (ESOP); and professional development support.
Position Details

  • U.S. Citizenship is required
  • Active, in-scope Secret security clearance or the ability to obtain and maintain a Secret security clearance required.
  • This role is performed onsite in Huntsville, AL

 
How to Apply
Qualified candidates should submit their application through our online portal to be considered for this opportunity.
Equal Opportunity Employer
nLogic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.