ZipRecruiter

Log In

1

Servicedesk Manager Jobs (NOW HIRING)

Froedtert South, Inc.

Network Engineer

Kenosha, WI · On-site

... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...

Froedtert South

Network Engineer

Kenosha, WI · On-site

... ServiceDesk). • Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. • Ability to develop ...

Froedtert South, Inc.

Network Engineer

Kenosha, WI · Hybrid

... ServiceDesk). * Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks. * Ability to develop, maintain ...

TRC Solutions

IT ServiceDesk Specalist

San Ramon, CA · On-site

Company Description A pioneer in groundbreaking scientific and engineering developments since the 1960's, TRC is a national engineering, consulting and construction management firm providing ...

HNL Lab Medicine

Lead Software Engineer

Lead ITSM Platform Capabilities and Operational Workflows including Zoho ServiceDesk Plus, service request workflows, incident management processes, reporting, integrations, automation opportunities ...

HNL Lab Medicine

Lead ITSM Platform Capabilities and Operational Workflows including Zoho ServiceDesk Plus, service request workflows, incident management processes, reporting, integrations, automation opportunities ...

Health Network Laboratories, LLC

$120 - $180/hr

Lead ITSM Platform Capabilities and Operational Workflows including Zoho ServiceDesk Plus, service request workflows, incident management processes, reporting, integrations, automation opportunities ...

New

Sebenza LLC

LAN Field Technician

Kansas City, KS · On-site

... ServiceDesk) - end-user desktop/server support; • Perform field office visits • Perform root ... Sebenza delivers secure, scalable, and mission-ready IT managed services - specializing in ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

This is a hands-on commercial role ServiceDesk Management * Work with the team to oversee the second line/escalation ticket queue within the IT service desk, ensuring SLA'a are met, and customers are ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

This is a hands-on commercial role ServiceDesk Management * Work with the team to oversee the second line/escalation ticket queue within the IT service desk, ensuring SLA'a are met, and customers are ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Incident & Request Management * Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus. * Maintain accurate ticket documentation and communicate status ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsServicedesk Manager Jobs

Servicedesk Manager information

See salary details

$23K

$61.4K

$102.5K

How much do servicedesk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for servicedesk manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a servicedesk manager?

Servicedesk Managers are professionals responsible for overseeing the daily operations of an organization's IT service desk team. They ensure that user issues and IT service requests are handled efficiently, meeting agreed service levels. Their role includes managing staff, setting procedures, reporting on performance, and driving improvements to enhance user satisfaction. Servicedesk Managers also play a key role in coordinating with other IT departments and ensuring compliance with organizational policies.

What are the key skills and qualifications needed to thrive as a servicedesk manager?

To thrive as a Servicedesk Manager, you need strong IT service management knowledge, leadership abilities, and experience with incident resolution, typically supported by a bachelor’s degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, conflict resolution, and team management skills help build trust and drive high performance. These competencies ensure efficient service delivery, high user satisfaction, and effective team operations in dynamic technical environments.

What are some common challenges faced by a servicedesk manager and how can they be addressed?

Servicedesk Managers often encounter challenges such as managing high ticket volumes, balancing resource allocation, and ensuring consistent service quality. Addressing these challenges typically involves implementing efficient ticket triage systems, fostering strong communication within the team, and regularly analyzing performance metrics to identify areas for improvement. Additionally, investing in continuous training for service desk staff and promoting collaboration with other IT teams can help streamline processes and enhance user satisfaction.

What is the difference between Servicedesk Manager vs Service Desk Analyst?

AspectServicedesk ManagerService Desk Analyst
ResponsibilitiesOversees service desk operations, manages teams, implements processesProvides first-level support, resolves user issues, documents tickets
Required SkillsLeadership, incident management, process improvementTechnical troubleshooting, customer service, communication
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, technical support certifications
Work EnvironmentManagement level, team coordination, strategic planningHelp desk, technical support, user interaction

The Servicedesk Manager focuses on overseeing the entire service desk team and strategic processes, while the Service Desk Analyst handles direct user support and issue resolution. Both roles require ITIL knowledge and customer service skills, but differ in scope and responsibilities.

How much does a servicedesk manager make?

The average salary for a servicedesk manager in Florida ranges from $60,000 to $85,000 annually, depending on experience, certifications, and the size of the organization. Salaries may also vary based on the specific industry and the complexity of IT support required.

How to become a servicedesk manager?

To become a servicedesk manager, candidates typically need a combination of relevant experience in IT support or customer service and strong leadership skills. A bachelor's degree in information technology, computer science, or a related field is often preferred, along with certifications such as ITIL or HDI support management. Developing skills in problem-solving, communication, and familiarity with service management tools can also enhance prospects for this role.
More about Servicedesk Manager jobs

What cities are hiring for Servicedesk Manager jobs?

Cities with the most Servicedesk Manager job openings:

What states have the most Servicedesk Manager jobs?

States with the most job openings for Servicedesk Manager jobs include:

Servicedesk Manager jobs near you
Infographic showing various Servicedesk Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Network Engineer

Froedtert South, Inc.

Kenosha, WI • On-site

Full-time

Re-posted 8 days ago

Froedtert South rating

6.9

Company rating: 6.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

456th of 893 rated healthcare providers

Job description

POSITION PURPOSE
A Network Engineer is responsible for designing, implementing, maintaining, and supporting enterprise IT systems infrastructure across the organization. This role centers on Microsoft-based platforms and related enterprise technologies, with a focus on ensuring system reliability, security, and scalability. The Network Engineer will apply deep technical knowledge, strong communication skills, and proven problem-solving capabilities while architecting, deploying, supporting, and documenting systems that align with business objectives and industry best practices.
MINIMUM EDUCATION REQUIRED
Bachelor's Degree in: Computer Sciences, Information Technology or equivalent work experience.
MINIMUM EXPERIENCE REQUIRED
3 to 5 years of hands-on experience in systems engineering or administration within enterprise environments.
LICENSES / CERTIFICATIONS REQUIRED
N/A
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
  • Strong analytical, organizational, and technical problem-solving abilities, including effective knowledge transfer.
  • Familiarity with multiple operating systems and enterprise platforms.
  • Expertise with Microsoft server and cloud technologies, including:
    • Windows Server (2019/2022/2025): deployment, configuration, patching, hardening, and lifecycle management.
    • Microsoft Entra ID (Azure AD): identity lifecycle management, Conditional Access, identity governance, SSO, MFA, hybrid identity, and application integration.
    • Active Directory and Group Policy: design, administration, and troubleshooting.
    • Microsoft 365 administration: Exchange Online, SharePoint Online, Teams, Intune/Endpoint Manager.
  • Proficiency in systems automation and scripting to streamline administration and reduce manual workload.
  • Experience with enterprise virtualization platforms, e.g. VCF.
  • Knowledge of enterprise storage technologies, including SAN, NAS, and backup/recovery solutions.
  • Experience Work within monitoring tools and ITSM platforms (e.g., SolarWinds Asset Monitoring, Azure Monitor, ServiceNow, ServiceDesk).
  • Understanding of enterprise security principles, including endpoint protection, patch management, vulnerability remediation, and compliance frameworks.
  • Ability to develop, maintain, and continuously improve documentation, runbooks, and architectural diagrams for all managed systems.
  • Ability to collaborate effectively within cross-functional teams including networking, security, and application teams.
  • Ability to lead, prioritize, and manage multiple tasks and projects simultaneously.
  • Create system architecture diagrams, Knowledgebase articles and associated documentation of assigned systems.
  • Experience working within an ITSM/ServiceDesk ticketing platform to log, track, and resolve incidents and service requests.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
  • Design, implement, and maintain Microsoft-based server infrastructure, including Windows Server environments, Active Directory, Group Policy, and DNS/DHCP services.
  • Manage and support identity and access management solutions, including:
    • Microsoft Entra ID (Azure AD) administration and user lifecycle management.
    • Conditional Access policy design, implementation, and ongoing maintenance.
    • MFA enrollment, SSO configuration, and identity governance workflows.
    • Hybrid identity management using Azure AD Connect and cloud sync.
  • Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune/Endpoint Manager to support end-user productivity and security.
  • Monitor, tune, and maintain enterprise virtualization platforms (VCF) and associated storage systems (SAN, NAS).
  • Develop and maintain PowerShell scripts and automation workflows to reduce manual effort, enforce consistency, and improve operational efficiency.
  • Perform routine system patching, hardening, and lifecycle management activities in compliance with organizational security policies and regulatory requirements.
  • Identify, diagnose, and resolve systems and identity-related incidents within established service level agreements.
  • Participate in disaster recovery planning and testing, ensuring backup solutions are current, validated, and aligned with recovery time objectives.
  • Collaborate with networking, security, and application teams to ensure seamless integration across all systems and platforms.
  • Maintain accurate, comprehensive documentation for all implemented systems, including runbooks, standard operating procedures, and architectural diagrams.
  • Evaluate emerging Microsoft and enterprise technologies to recommend improvements to current systems and architecture.
  • Log, track, prioritize, and resolve all assigned incidents and service requests within the ServiceDesk ticketing system.

What Froedtert South employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply