Experience with MSSQL deployment, managing, hardening and optimizing. * Experience in MSSQL based application customization to include but not limited to ServiceDesk Plus. * History of custom ...
Experience with MSSQL deployment, managing, hardening and optimizing. * Experience in MSSQL based application customization to include but not limited to ServiceDesk Plus. * History of custom ...
Experience with MSSQL deployment, managing, hardening and optimizing. * Experience in MSSQL based application customization to include but not limited to ServiceDesk Plus. * History of custom ...
Experience with MSSQL deployment, managing, hardening and optimizing. * Experience in MSSQL based application customization to include but not limited to ServiceDesk Plus. * History of custom ...
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Responsibilities : • Manage ITSM tools (ServiceDesk Plus) • Support endpoint security platforms • Administer MFA systems • Support surveillance systems (Genetec, cameras) • Maintain ...
Responsibilities : • Manage ITSM tools (ServiceDesk Plus) • Support endpoint security platforms • Administer MFA systems • Support surveillance systems (Genetec, cameras) • Maintain ...
Proven experience managing Severity 1Severity 2 incidents driving RCA and ensuring rapid ... ServiceDesk, ServiceNow ITSM
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Quick apply
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Servicedesk Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do servicedesk manager jobs pay per year?
What are the key skills and qualifications needed to thrive as a servicedesk manager?
What is the difference between Servicedesk Manager vs Service Desk Analyst?
| Aspect | Servicedesk Manager | Service Desk Analyst |
|---|---|---|
| Responsibilities | Oversees service desk operations, manages teams, implements processes | Provides first-level support, resolves user issues, documents tickets |
| Required Skills | Leadership, incident management, process improvement | Technical troubleshooting, customer service, communication |
| Certifications | ITIL Foundation, Service Management certifications | ITIL Foundation, technical support certifications |
| Work Environment | Management level, team coordination, strategic planning | Help desk, technical support, user interaction |
The Servicedesk Manager focuses on overseeing the entire service desk team and strategic processes, while the Service Desk Analyst handles direct user support and issue resolution. Both roles require ITIL knowledge and customer service skills, but differ in scope and responsibilities.
What is a servicedesk manager?
What are some common challenges faced by a servicedesk manager and how can they be addressed?

Full-time, Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 25 days ago
Job description
nLogic is seeking a Database / Application Specialist to support a mission-focused effort in the Huntsville area. This role will play a key part in supporting systems at The Missile Defense Agency's (MDA) Advanced Research Center (ARC) within a collaborative defense and technology environment.
In this role, you will contribute to mission-critical efforts by applying your expertise in MSSQL databases and application development while working alongside government and industry partners to support operational success and customer objectives. The successful candidate will support the Application Development Lead in building architecture, automation, and data structure strategies for the ARC's ServiceDesk Plus (SDP) and other custom database solutions as required. Other duties include managing system upgrades and tracking tasks for adding system capabilities and features.
Responsibilities
- Document, design, test and implement custom technical solutions to support ARC Management support tasks
- Provide recommendations to optimize/streamline existing processes and procedures by leveraging automated/custom scripts within the SDP Ticketing system
- Provide hands on training and support to applicable groups within the team in relation to custom technical solutions and day-to-day operations
- Create custom, automated, and on-demand reporting as needed by Management and support staff.
- Troubleshoot, resolve, and document application and database issues on a daily basis
Required Qualifications
- Active, in-scope Secret security clearance or the ability to obtain and maintain a Secret security clearance required.
- Bachelors degree in related Information Management field
- 4-8 years of related and relevant work experience
- Experience with MSSQL deployment, managing, hardening and optimizing.
- Experience in MSSQL based application customization to include but not limited to ServiceDesk Plus.
- History of custom technical solution design and implementation strategies
- Experience in the use of query design, scripting languages and REST API
- Ability to anticipate future needs and create structures and processes that can be easily modified
Preferred Qualifications
- Experience working in a Department of War (DoW) Environment
- Experience working with ticketing system customizations, preferably ServiceDesk Plus or other Manage Engine Products
- Experience in test and/or BMDS
- Experience working in secured spaces
- Experience in Service now
- Experience with Power Apps and or Power BI
About the ARC
The Advanced Research Center (ARC) is a Missile Defense Agency (MDA) facility located in Cummings Research Park in Huntsville, AL. The ARC is a Test and Evaluation (RDT&E) facility designed and operated to support Missile Defense System (MDS) Hardware-in-the-Loop (HWIL) Ground Test (GT) and Flight Test (FT) activities.
About DTechLogic
DTechLogic is the prime contractor supporting the ARC, which is a joint venture between Davidson Technologies and nLogic that was started in 2018. The DTechLogic ARC Team consists of five contractor teammates in Huntsville, AL. Standard ARC operation hours are 8:00 am until 5:00 pm, with some exceptions outside of this window to support test events that require night shift work for some positions.
Why nLogic
At nLogic, we support mission-focused defense and space efforts that have real-world impact. Our teams work collaboratively alongside government and industry partners to deliver high-quality, mission-focused solutions.
As a 100% employee-owned company (ESOP), our employees directly share in the success of the organization, creating a culture of accountability, ownership, and long-term investment in our work.
We offer a stable environment with opportunities to develop new skills, take on meaningful responsibilities, and contribute to efforts that support national security and advanced technologies.
Work Conditions
- Work Model: Onsite in Huntsville, AL
- Travel: Minimal
- Work Hours: Standard hours are 8:00 am until 5:00 pm, with some exceptions outside of this window to support test events that require night shift work for some positions
Summary of Benefits
nLogic offers a comprehensive benefits package including medical, dental, and vision insurance; paid time off; 401(k) retirement plan; Employee Stock Ownership Plan (ESOP); and professional development support.
Position Details
- U.S. Citizenship is required
- Active, in-scope Secret security clearance or the ability to obtain and maintain a Secret security clearance required.
- This role is performed onsite in Huntsville, AL
How to Apply
Qualified candidates should submit their application through our online portal to be considered for this opportunity.
Equal Opportunity Employer
nLogic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
About NLogic
Sourced by ZipRecruiter
Industry
Guided missile and space vehicle manufacturing
Company size
201 - 500 Employees
Headquarters location
Huntsville, AL, US
Year founded
2009