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Servicedesk Jobs (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

Manage daily operations within ServiceDesk Plus. * Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to ...

STI

IT Help Desk Technician

Nashville, TN · On-site

We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth ...

nLogic

Database / Application Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The successful candidate will support the Application Development Lead in building architecture, automation, and data structure strategies for the ARC's ServiceDesk Plus (SDP) and other custom ...

Tata Consultancy Service Limited

Service Desk Lead

Blue Bell, PA · On-site

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must Have Technical/Functional Skills ServiceDesk E2 , ITIL, Windows, MAC, Networking Roles & Responsibilities Ticket Logging: Receive, log, and categorize incidents and service requests. First-Level ...

Sebenza LLC

LAN Field Technician

Kansas City, KS · On-site

... CA ServiceDesk) - end-user desktop/server support; • Perform field office visits • Perform root cause analysis • Perform desktop/server decommissioning • Documentation of standard IT ...

Holtec International

Senior IT Help Desk Administrator

Camden, NJ · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to daily IT support requests through the company's ticketing system (ManageEngine ServiceDesk or equivalent). * Troubleshoot and resolve user issues involving Windows 10/11, Office 365 ...

UDR

Technical Support Specialist

Highlands Ranch, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Resolve problems or escalate as necessary in a timely manner. 2. Serve as an integrated team member for a technology help desk. 3. Work incoming tickets and answer calls to the ServiceDesk. 4. ...

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How much do servicedesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for servicedesk in the United States is $29.44, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $32.93 per hour, depending on experience, location, and employer.

Is a servicedesk a good job?

A servicedesk role involves providing technical support and troubleshooting for users, often requiring strong communication and problem-solving skills. It can be a good entry-level position with opportunities for skill development, certifications, and career advancement in IT support and service management.

Is the IT service desk a stressful job?

The IT service desk role can be stressful due to high call volumes, urgent issues, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual skills in communication and technical troubleshooting.
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Servicedesk jobs near you
Infographic showing various Servicedesk job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $61,245 per year, or $29.4 per hour.

IT Support Engineer - Tier 2

Stratford Solutions Inc.

Manhattan, NY • On-site

$60 - $70/hr

Contractor

Posted 3 days ago

New

Job description

Job Title : IT Support Engineer - Tier 2
Location: 180 Maiden Lane, New York, NY 10038
Job Type: Contract
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Work Arrangement: Onsite with travel to remote NYC office locations as required
Rate: $60 to $70 Per Hour
Job Summary
The NYC Department of Investigation is seeking an experienced Tier 2 IT Support Engineer to provide advanced technical support for Windows and macOS workstations, enterprise applications, mobile devices, Microsoft 365, networking, and end-user technology.
The ideal candidate will serve as an escalation point for Level 1 Help Desk support and will troubleshoot complex hardware, software, connectivity, and endpoint issues.
Key Responsibilities
  • Provide Tier 2 technical support for Windows and macOS desktops, laptops, peripherals, and enterprise applications.
  • Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
  • Perform workstation imaging, deployment, upgrades, configuration, and lifecycle support.
  • Install, configure, and troubleshoot printers, monitors, docking stations, and other peripherals.
  • Provide onsite and remote support to end users.
  • Serve as an escalation point for Level 1 Help Desk technicians.
  • Troubleshoot basic network connectivity issues involving TCP/IP, Wi-Fi, switches, routers, and access points.
  • Assist with installation and troubleshooting of network equipment and cabling.
  • Support Microsoft 365 and Azure AD/Entra ID user and device issues.
  • Support mobile devices including iOS and Android.
  • Assist with MDM platforms such as Workspace ONE/AirWatch.
  • Support conference rooms, AV equipment, and office technology.
  • Assist with office moves, workstation deployments, and technology installations.
  • Maintain hardware inventory and asset records.
  • Document incidents, resolutions, and procedures using ServiceDesk Plus or similar ticketing systems.
  • Follow ITIL-based support processes and service management practices.
  • Escalate complex server, network, security, or infrastructure issues to Tier 3 teams.
  • Travel to remote NYC office locations when required.
  • Lift and move IT equipment weighing up to 50 lbs.

Required Qualifications
  • 3-5+ years of IT support experience, preferably in an enterprise environment.
  • Strong Windows and macOS troubleshooting experience.
  • Experience with desktop/laptop imaging and deployment.
  • Experience with Active Directory and Group Policy.
  • Knowledge of Microsoft 365 and Azure AD/Entra ID.
  • Working knowledge of networking fundamentals, TCP/IP, DNS, DHCP, Wi-Fi, switches, and routers.
  • Experience supporting mobile devices and MDM solutions.
  • Strong hardware and software troubleshooting skills.
  • Experience with IT ticketing systems.
  • Excellent customer service and communication skills.
  • Ability to work independently and handle multiple priorities.
  • Valid driver's license and ability to travel between locations.

Preferred
  • ITIL certification.
  • CompTIA A+, Network+, or Security+.
  • Microsoft certifications.
  • Experience with ServiceDesk Plus or ServiceNow.
  • Experience in government or municipal environments.

Apply