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Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

ITIL certification, experience in a manufacturing environment, experience with ServiceDesk Plus, and willingness to travel to remote sites are preferred. Work Authorization Notice: Please note that ...

Tabby LLC

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the ...

Smartly

IT Specialist

New York, NY

$85K - $105K/yr

Administer and enhance our servicedesk platform (Freshservice, Jira Service Management, or similar), including workflow tweaks and selfservice portal updates. * Support SLAs/OLAs reporting; suggest ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

ITIL certification, experience in a manufacturing environment, experience with ServiceDesk Plus, and willingness to travel to remote sites are preferred. Work Authorization Notice: Please note that ...

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As of Jun 17, 2026, the average hourly pay for servicedesk in the United States is $29.44, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $32.93 per hour, depending on experience, location, and employer.

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A Service Desk role typically does not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include roles in sales, real estate, or entrepreneurship, but they usually require strong skills, certifications, or a proven track record rather than formal education. Most IT or technical support positions pay less unless combined with advanced certifications and extensive experience.

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High-paying jobs that can reach $400 an hour often include specialized roles such as experienced consultants, senior legal or financial advisors, certain medical specialists, and top-tier executive positions. These roles typically require advanced skills, extensive experience, and often involve consulting, legal, or medical expertise in high-demand fields.

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High-paying jobs that can reach $2000 a day often include specialized roles such as senior consultants, surgeons, or executive-level positions in finance and technology. These roles typically require advanced skills, extensive experience, and often involve high levels of responsibility or expertise. Freelance consulting or contract work in certain industries may also offer such daily rates for experienced professionals.

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The highest salaries for service desk roles can reach up to $70,000 to $90,000 annually for experienced professionals with advanced certifications or specialized skills. Factors such as location, industry, and level of experience influence salary potential in this field.
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Infographic showing various Servicedesk job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $61,245 per year, or $29.4 per hour.
Help Desk Supervisor

Help Desk Supervisor

Ken's Foods, Inc.

Marlborough, MA • On-site

$110K - $120K/yr

Full-time

Posted 12 days ago

Ken's Foods rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

88th of 383 rated food and drinks producers

Job description

SUMMARY
The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. The Help Desk Supervisor role acts as an advocate for our users to help them advance/achieve the company goals. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites. The position also supports employees through a balanced mix of phone, desk-side, and remote assistance. Success in this role requires professional phone and email etiquette, strong troubleshooting skills, the ability to explain technical concepts clearly and patiently to non-technical users, and experience developing and delivering user training.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Oversee day-to-day help desk operations supporting corporate and plant locations
• Lead, coach, and manage a team of help desk technicians (on-site and remote)
• Monitor and manage ticket queues, prioritization, and escalation procedures
• Serve as the escalation point for critical outages impacting production or business operations
• Ensure timely resolution of issues affecting plant-floor systems, end-user devices, and business applications
• Coordinate remote IT support for manufacturing plants, warehouses, and field locations
• Track and report on service metrics (SLA compliance, response/resolution times, ticket trends)
• Partner with infrastructure, network, and application teams to resolve cross-functional issues
• Support operational continuity by aligning IT support with production schedules and downtime windows
• Identify opportunities to improve service efficiency, reduce downtime, and enhance user experience
• Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows, automation, and reporting
• Administer Microsoft O365 and SharePoint environments, including site structure, permissions, and content organization
• Develop and maintain documentation and standards for collaboration tools and help desk systems
SUPERVISORY RESPONSIBILITIES
Supervise Help Desk staff, including assigning work, coaching performance, supporting training and development, and helping maintain service quality and response standards.
Education and/or Experience
A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Candidates should have at least 5 years of progressive IT experience. In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication skills, and the ability to support non-technical users are essential. ITIL certification, experience in a manufacturing environment, experience with ServiceDesk Plus, and willingness to travel to remote sites are preferred.
Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
The salary for this position is determined by a combination of experience, skills, and education level. The compensation range is $110K-120k annually.
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