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Servicedesk Jobs (NOW HIRING)

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus. * Maintain accurate ticket documentation and communicate status updates to users. * Escalate ...

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility forsupport of the end user desktop computing environment at Emerson ...

Resolve problems or escalate as necessary in a timely manner. 2. Serve as an integrated team member for a technology help desk. 3. Work incoming tickets and answer calls to the ServiceDesk. 4. ...

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus. * Maintain accurate ticket documentation and communicate status updates to users. * Escalate ...

IT Support Tech 1

Albuquerque, NM · On-site

$20.75 - $28.50/hr

The UNM IT ServiceDesk plays a vital role in providing high-quality customer service and supportto the University of New Mexico community, including students, staff, faculty,retirees, and affiliates.

Systems Administrator

Camden, NJ · On-site

$80K - $95K/yr

Proficiency with ManageEngine ServiceDesk or similar enterprise ticketing systems. * Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon). * Familiarity ...

Showing results 41-60

Servicedesk information

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$15

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How much do servicedesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for servicedesk in the United States is $29.44, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $32.93 per hour, depending on experience, location, and employer.

Is a servicedesk a good job?

A servicedesk role involves providing technical support and troubleshooting for users, often requiring strong communication and problem-solving skills. It can be a good entry-level position with opportunities for skill development, certifications, and career advancement in IT support and service management.

Is the IT service desk a stressful job?

The IT service desk role can be stressful due to high call volumes, urgent issues, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual skills in communication and technical troubleshooting.
More about Servicedesk jobs
What cities are hiring for Servicedesk jobs? Cities with the most Servicedesk job openings:
What are the most commonly searched types of Servicedesk jobs? The most popular types of Servicedesk jobs are:
What states have the most Servicedesk jobs? States with the most job openings for Servicedesk jobs include:
Infographic showing various Servicedesk job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $61,245 per year, or $29.4 per hour.

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago


Job description

Must Have Technical/Functional Skills
ServiceDesk E2 , ITIL, Windows, MAC, Networking
Roles & Responsibilities
Ticket Logging: Receive, log, and categorize incidents and service requests.
First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
User Assistance: Support users with common issues (password reset, access, basic IT issues).
Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.
SLA Adherence: Ensure timely response and resolution within agreed SLAs.
Documentation: Update tickets with accurate actions and resolution details.
Communication: Keep users informed on status and closure.
Generic Managerial Skills, If any
Understand SLAs and KPIs
Base Salary Range : $55,000 to $70,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.