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Player Support Specialist Jobs (NOW HIRING)

Side

Player Support Team Lead

Charleston, SC · On-site

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

Side

Player Support Team Lead

Charleston, SC · On-site

Lead a team of Player Support Specialists through onboarding, training, and operational readiness. * Create a positive, supportive, and accountable team culture. * Deliver regular one-to-one meetings ...

Side

Player Support Team Lead

Charleston, SC · On-site

Lead a team of Player Support Specialists through onboarding, training, and operational readiness. * Create a positive, supportive, and accountable team culture. * Deliver regular one-to-one meetings ...

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Keywords Studios

Social Support Specialist

Boston, MA · On-site +1

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Side

T3 Support Agent

Charleston, SC · On-site

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

Internova Travel Group

The primary responsibility of the Travel Support Specialist (TSS) position is to assist the Travel ... as a team player, support their colleagues, proactively participate in discussions, share ...

Mamardi Recruiting

Club Support Specialist

Cheswick, PA · On-site

$15 - $20/hr

Club Support Specialist Cheswick, PA, United States Anytime Fitness About the Job Club Support ... Enthusiastic team player with a passion for helping people * Reliable What We Offer * Robust ...

EmergeOrtho

Patient Support Specialist

Arden, NC · On-site

$16.25 - $20/hr

Grow with EmergeOrtho: Hiring now for a Patient Support Specialist in our Blue Ridge Region ... Team Player Environment - Be part of a collaborative and mission-driven team Who Should Apply? If ...

EmergeOrtho

Patient Support Specialist

Knightdale, NC · On-site

$15.25 - $19/hr

Join Our Team as a Patient Support Specialist - Start Immediately! EmergeOrtho is committed to ... Team Player Environment - Be part of a collaborative, mission-driven team that values support ...

RK Supply

Project Support Specialist

Midland, TX · On-site

Project Support Specialist Job Summary We are looking for an experienced materials receiving ... Collaborative working style and team-player attitude. * Positive leadership skills and encouraging ...

Quilt Software

Payment Support Specialist

Provo, UT · On-site

$50K/yr

Payment Support Specialist Role Quilt is looking for an experienced Payment Support Specialist to ... Team Player : Ability to work collaboratively with cross-functional teams. What We Offer:

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All JobsPlayer Support Specialist Jobs

Player Support Specialist information

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$12

$24

$45

How much do player support specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for player support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a player support specialist?

To thrive as a Player Support Specialist, you need strong communication skills, problem-solving abilities, and a solid understanding of gaming platforms or environments, supported by a high school diploma or equivalent education. Familiarity with customer service ticketing systems (like Zendesk or Salesforce), live chat tools, and basic troubleshooting knowledge is often required. Empathy, patience, and adaptability are important soft skills that help specialists navigate diverse player issues and work effectively in a team-driven environment. These abilities ensure players receive timely, accurate assistance and maintain a positive experience with the gaming product or service.

What is a player support specialist?

A Player Support Specialist assists gamers by resolving technical issues, answering gameplay-related questions, and ensuring a positive player experience. They communicate with players via chat, email, or forums, troubleshoot problems, and escalate complex issues when necessary. This role requires strong communication skills, patience, and a passion for gaming. Specialists may also provide feedback to developers to improve game quality and user experience.

What are some typical challenges a player support specialist might face in this role?

Player Support Specialists often handle a variety of challenges, including resolving technical issues, addressing account problems, and managing difficult or upset players. Balancing a fast-paced workload while maintaining a high quality of service can be demanding, especially during peak gaming times or new game launches. The role may also require adapting quickly to frequent game updates or policy changes. However, these challenges offer valuable experience, enhancing problem-solving skills and building strong foundations for future advancement in customer support, quality assurance, or community management within the gaming industry.

More about Player Support Specialist jobs
What states have the most Player Support Specialist jobs? States with the most job openings for Player Support Specialist jobs include:
What job categories do people searching Player Support Specialist jobs look for? The top searched job categories for Player Support Specialist jobs are:
Player Support Specialist jobs near you
Infographic showing various Player Support Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Simplified Chinese Player Support Specialist

Nexon America Inc

El Segundo, CA • On-site

$24 - $29/hr

Per diem

Re-posted 6 days ago

Job description

Job Description
About Nexon
Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day.
But we're committed to more than our games! Here at Nexon America, we're all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It's why we've earned the Great Place to Work certification for 6 years running!
We're looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?
Summary of Position
The Simplified Chinese Player Support Specialist is responsible for addressing escalated T2 tickets and making decisions on disputed accounts. This specialized role focuses on delivering native-level Simplified Chinese language support, serving as a dedicated resource for Simplified Chinese-speaking MapleStory players and ensuring culturally informed, accurate communication. As an advocate for our player base, the Player Support Specialist will also report game issues and feedback to the Production Team to maintain high levels of player satisfaction.
We are currently working in the office 2-3x a week in a hybrid work model.
Job Responsibilities
  • Maintain competency and understanding of all tickets for their assigned projects/titles. Accurately, quickly, and efficiently provide answers to player issues across multiple support channels based on Nexon America's company policy
  • Coordinate with internal and outside partners on various in-game issues, updates, etc. to ensure that we maintain a high level of customer satisfaction. Identify patterns or common issues players are reporting using data and player feedback to suggest feature updates, player compensation, or issue resolution to Production
  • Create and maintain Simplified Chinese translations of internal and external documentation, including support articles, FAQs, and player-facing communications, ensuring accuracy and consistency across existing and new materials
  • Review outsource-handled tickets to ensure our agents follow the proper procedures. If there is an issue, assess if it is due to the process itself (and revise if needed) or forward the ticket to the OS Leads for further review
  • Test existing live game operation tools and request new tool features or updates to Production as needed
  • Work with the InfoSec Team to investigate banned accounts for hacking, botting, real money trading, etc.

Work Experience
  • 1+ year of game industry Player Support experience (required)
  • 1 + year of handling escalated tickets (T2 and above)

Education, Professional Training, Technical Training or Certification
  • College degree or equivalent game-related work experience preferred

Knowledge/Skills
  • Native-level fluency in Simplified Chinese with strong English proficiency (required)
  • Good communication skills
  • Excellent writing skills
  • Good typing skills
  • Proficient with Microsoft Office (Word, Excel)
  • Proficient with GSuite products
  • Customer Relationship Management tool experience required (Zendesk)
  • JIRA, Confluence experience preferred
  • Experience using Tableau or other data visualization tools is preferred
  • MapleStory game knowledge preferred

Management has the right to add or change duties and job requirements at any time.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
Compensation Description for Pay Transparency (hourly)
The base salary range for this position in El Segundo, CA is $24.00 - $29.00 hourly.
Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual's pay is determined by factors including, but not limited to, a candidate's qualifications, skills, experiences, relevant education or training, and location.
Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.
Beware of Recruitment Scams
We have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.

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