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Player Support Jobs in Washington (NOW HIRING)

Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios ...

Role Player

Laurel, MD · On-site

  • Medical

  • PTO

Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios ...

Role Player

Laurel, MD · On-site

  • Medical

  • PTO

Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios ...

To support our team, we provide a balanced mix of benefits and programs. Your total rewards ... As a role player, you will play a pivotal role in enhancing the training experience by creating ...

Role Player

Laurel, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To support our team, we provide a balanced mix of benefits and programs. Your total rewards package ... As a role player, you will play a pivotal role in enhancing the training experience by creating ...

Role Player

Laurel, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To support our team, we provide a balanced mix of benefits and programs.Your total rewards package ... As a role player, you will play a pivotal role in enhancing the training experience by creating ...

Role Player

Sterling, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking dependable and detail-oriented individuals to serve as Role Players in support of ... various training exercises. This is an ad-hoc, as-needed position. As opportunities arise ...

Role Player

Sterling, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking dependable and detailoriented individuals to serve as Role Players in support of ... various training exercises. This is an adhoc, asneeded position. As opportunities arise, instructor ...

... Exercise Support, Program Management, Administrative and Professional, Healthcare Support, and ... Role Player - takes on a variety of roles in various situations that assist students in creating a ...

Role Player (Part Time)

Tysons Corner, VA · On-site

$200 - $250/day

Training support requirements vary in time and duration, typically 3-6 times per month, and may include scenarios with extended hours, federal holidays, or overlapping courses. Responsibilities * Act ...

Batboy

Washington, DC · On-site

$17.50/hr

Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a respectful and professional demeanor when interacting with players ...

... Exercise Support, Program Management, Administrative and Professional, Healthcare Support, and ... Role Player - takes on a variety of roles in various situations that assist students in creating a ...

The Cab Driver Role Player operate as a cab driver role player in support of training personnel in urban and rural environments and under various weather conditions. Our company offers employees the ...

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Showing results 1-20

Player Support information

What is a player support?

A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.

What are the typical daily responsibilities of a player support specialist?

As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.

What are the key skills and qualifications needed to thrive in the player support position, and why are they important?

To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and use support tools to track and manage customer inquiries efficiently.

What are the most commonly searched types of Player Support jobs in Washington?

The most popular types of Player Support jobs in Washington are:

What are popular job titles related to Player Support jobs in Washington?

For Player Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Player Support jobs in Washington look for?

The top searched job categories for Player Support jobs in Washington are:

Infographic showing various Player Support job openings in Washington as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution.

Part-time

Medical, PTO

Re-posted 7 days ago


Job description

Description

Oak Grove Technologies, LLC, a dynamic and fast-growing federal contractor, is seeking qualified Role Player candidates to fill part-time and on-call positions at the U.S. Secret Service (USSS) James J. Rowley Training Center (JJRTC) in Laurel, Maryland.  


Oak Grove Technologies is a Service-Disabled Veteran-Owned Business based in Raleigh, NC, with a Test and Training Center located near Fort Bragg and Camp Mackall. With over 20 years of expertise in training, consulting, technology, and operational support, the company provides services to the military, government, and law enforcement. Committed to excellence, innovation, and national security, Oak Grove Technologies fulfills federal defense contracts and actively supports veterans through sponsorships and events. Driven by its mission-focused approach, the company seeks top talent to develop impactful solutions.  


Oak Grove Technologies offers a competitive compensation and benefits package. 

Requirements

As a Role Player, you will play a pivotal role in enhancing the training experience by creating realistic tactical military and law enforcement training scenarios in direct support of professional instructors. Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios, all of which require role players to possess the ability to participate in physically demanding activities. 


Role players are utilized as an integral part of basic training for Special Agent and Uniformed Division Officer trainees, as well as advanced training for operational agents and officers in professional development.  The Role Player position is open to all genders. 

  • Role players assist in providing realistic scenarios where students and other law enforcement entities can make a practical application of the various investigative and law enforcement skills taught at an important factor in the success of a practical exercise is the quality and depth of the role-playing. The immediacy and realism of a situation can be lost unless a role player is able to live a role and freely adapt to it in response to the way an individual student handles each situation. In each scenario, role players cannot rely on an inflexible script as an actor does.
  • Each role player must thoroughly understand the training objectives and their assigned role, adjusting to various outcomes and reacting appropriately to the unfolding situation. At times, role players will need to improvise in a way that aligns with the scenario, the instructor's guidance, and the overall training goals.
  • The role player must thoroughly understand the training objectives of each scenario and the role they are playing; therefore, each role player shall adjust to a variety of outcomes and react in a manner most appropriate to the way in which a situation.
  • The role player shall improvise at times in a manner that is consistent with the scenario, the instructor's direction, and the overall objectives of training. Role players are consistently used in training scenarios, which include surveillance, arrest situations, witness interviews, subject interrogations, blank-firing weapon exercises, and canine scenarios.
  • Role players are typically assigned to scenarios scheduled Monday through Friday, 7:30 AM to 10:00 PM. Additional training may occur after 10:00 PM on weeknights or on weekends, depending on training requirements and the availability of training areas at JJRTC.
  • Work will not be scheduled on holidays or during government closures, such as local or national emergencies, administrative closings, or similar government-directed facility shutdowns.
  • Scenarios are conducted year-round at the JJRTC, often in varying weather conditions. Role players will be managed and coordinated by a Site Supervisor (SS) and Assistant Supervisor (AS).

Qualifications

  • Candidates should possess a combination of formal education above the high school level and several years of work experience. An associate or bachelor's degree is a plus.
  • Must be able to speak English at an eighth-grade level or higher.
  • Be capable of meeting the USSS security requirements of this solicitation and successfully pass a background check and drug screening.
  •  Strong written and verbal communication skills are essential, with a customer service orientation, the ability to promote teamwork, and a focus on safety. Organization and attention to detail are key.
  •  Applicants must hold a valid state-issued driver's license with a satisfactory driving record and prior driving experience. A driver safety skills test must be passed.
  • Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, and policies and procedure manuals.
  • Candidates must demonstrate flexibility and availability to help create a weekly schedule for shifts and scenarios.
  • Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. 

Physical Demands:

  • Role Players must be able to stand and walk for a minimum of 60-minute intervals.
  • Role Players must be able to carry up to 20 pounds of training props during this timeframe.
  • In certain training scenarios, Role Players should be able to run up to 100 yards.
  • Role Players must be capable of being handcuffed and searched in a variety of positions (e.g., standing, kneeling, prone, walking backwards on their knees).
  • During training exercises, Role Players will be provided with safety equipment provided by the government.

Compensation and Benefits:

Competitive Pay, PTO, Health Benefits.


If you're ready to apply your expertise in a high-impact role, we encourage you to join our mission in supporting Special Agent and Uniformed Division Officer training and operational readiness. 


Oak Grove Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA.