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Player Support Jobs in California (NOW HIRING)

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Mattel

Community Manager, Digital Games

El Segundo, CA · On-site

Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events * Own player communication: Draft and publish community updates, event ...

Mattel

Community Manager, Digital Games

El Segundo, CA · On-site

Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events * Own player communication: Draft and publish community updates, event ...

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How much do player support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for player support in California is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a player support specialist?

As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.

What are the key skills and qualifications needed to thrive in the player support position, and why are they important?

To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.

What is a player support?

A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.

What are the most commonly searched types of Player Support jobs in California? The most popular types of Player Support jobs in California are:
What job categories do people searching Player Support jobs in California look for? The top searched job categories for Player Support jobs in California are:
What cities in California are hiring for Player Support jobs? Cities in California with the most Player Support job openings:
Player Support jobs near you
Infographic showing various Player Support job openings in California as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Hybrid job distribution, with an average salary of $38,164 per year, or $18.3 per hour.

Simplified Chinese Player Support Specialist

Nexon America Inc

El Segundo, CA • On-site

$24 - $29/hr

Per diem

Re-posted 5 days ago

Job description

Job Description
About Nexon
Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day.
But we're committed to more than our games! Here at Nexon America, we're all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It's why we've earned the Great Place to Work certification for 6 years running!
We're looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?
Summary of Position
The Simplified Chinese Player Support Specialist is responsible for addressing escalated T2 tickets and making decisions on disputed accounts. This specialized role focuses on delivering native-level Simplified Chinese language support, serving as a dedicated resource for Simplified Chinese-speaking MapleStory players and ensuring culturally informed, accurate communication. As an advocate for our player base, the Player Support Specialist will also report game issues and feedback to the Production Team to maintain high levels of player satisfaction.
We are currently working in the office 2-3x a week in a hybrid work model.
Job Responsibilities
  • Maintain competency and understanding of all tickets for their assigned projects/titles. Accurately, quickly, and efficiently provide answers to player issues across multiple support channels based on Nexon America's company policy
  • Coordinate with internal and outside partners on various in-game issues, updates, etc. to ensure that we maintain a high level of customer satisfaction. Identify patterns or common issues players are reporting using data and player feedback to suggest feature updates, player compensation, or issue resolution to Production
  • Create and maintain Simplified Chinese translations of internal and external documentation, including support articles, FAQs, and player-facing communications, ensuring accuracy and consistency across existing and new materials
  • Review outsource-handled tickets to ensure our agents follow the proper procedures. If there is an issue, assess if it is due to the process itself (and revise if needed) or forward the ticket to the OS Leads for further review
  • Test existing live game operation tools and request new tool features or updates to Production as needed
  • Work with the InfoSec Team to investigate banned accounts for hacking, botting, real money trading, etc.

Work Experience
  • 1+ year of game industry Player Support experience (required)
  • 1 + year of handling escalated tickets (T2 and above)

Education, Professional Training, Technical Training or Certification
  • College degree or equivalent game-related work experience preferred

Knowledge/Skills
  • Native-level fluency in Simplified Chinese with strong English proficiency (required)
  • Good communication skills
  • Excellent writing skills
  • Good typing skills
  • Proficient with Microsoft Office (Word, Excel)
  • Proficient with GSuite products
  • Customer Relationship Management tool experience required (Zendesk)
  • JIRA, Confluence experience preferred
  • Experience using Tableau or other data visualization tools is preferred
  • MapleStory game knowledge preferred

Management has the right to add or change duties and job requirements at any time.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
Compensation Description for Pay Transparency (hourly)
The base salary range for this position in El Segundo, CA is $24.00 - $29.00 hourly.
Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual's pay is determined by factors including, but not limited to, a candidate's qualifications, skills, experiences, relevant education or training, and location.
Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.
Beware of Recruitment Scams
We have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.

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