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Day It Support Level 1 Jobs (NOW HIRING)

TechJr Inc

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Level 1 IT Support Technician

Pensacola, FL · On-site

$20/hr

We support dental offices, professional businesses, and growing organizations that rely on dependable technology every day. We're looking for a motivated, dependable Level 1 IT Support Technician to ...

ADS Technology

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Helpdesk IT Support Specialist Level II

Miami, FL · On-site

$40K - $65K/yr

Support Specialist Level II will be required to go onsite and remote support for multiple clients ... Company Description ADS Technology provides timely and reliable IT support for businesses in South ...

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

ESSENTIAL FUNCTIONS/RESPONSIBILITIES Day-to-Day IT Support * Respond to help desk tickets and ... Implement strategies to meet or exceed performance targets and service level agreements (SLAs)

Landus Cooperative

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

WATG

Senior IT Support Specialist

Manhattan, NY · On-site

$100K - $115K/yr

... day IT support operations across the firm, with a strong emphasis on customer service and ... Provides vital first-level technology support to staff across the New York and Atlantic City ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

Install and maintain antivirus and security software at the user level * Test and evaluate new ... Qualifications of an IT Support: * 2+ years of experience in computer networks and systems ...

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

We are one of the fastest-growing project and cost management consultancies in the United States ... The IT Support Technician is the initial support level responsible for internal technical support ...

Y-Tech, LLC

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services ... Category IAT Level II Computing Environment: * Computing Environment Cert Cybersecurity/IA Role ...

TKO

IT Support Engineer

Dallas, TX · On-site

Required : • Previous experience in a level one IT support role • Administer, maintain, and support Microsoft Office productivity suite • Microsoft Azure Active Directory & Microsoft O365 Admin ...

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All JobsDay It Support Level 1 Jobs

Day It Support Level 1 information

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$11

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How much do day it support level 1 jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for day it support level 1 in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

More about Day It Support Level 1 jobs
What cities are hiring for Day It Support Level 1 jobs? Cities with the most Day It Support Level 1 job openings:
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
What job categories do people searching Day It Support Level 1 jobs look for? The top searched job categories for Day It Support Level 1 jobs are:
Day It Support Level 1 jobs near you
Level 1 IT Support Technician

Level 1 IT Support Technician

TechJr Inc

Pensacola, FL • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

Level 1 IT Support Technician

TechJr.com is a managed IT, cybersecurity, networking, and low-voltage support company serving businesses across the Gulf Coast. We support dental offices, professional businesses, and growing organizations that rely on dependable technology every day.

We're looking for a motivated, dependable Level 1 IT Support Technician to be the first point of contact for client issues. This is a great fit for someone early in their IT career who wants hands-on experience, mentorship, and a clear path to grow into a Level 2 role.

Position Summary

The Level 1 IT Support Technician handles incoming helpdesk tickets, basic workstation and connectivity issues, account setups, and onsite service calls. You'll work alongside senior staff who will train and mentor you, with the goal of resolving common issues independently and escalating the rest with clear notes.

Key Responsibilities

  • Respond to helpdesk tickets by phone, email, remote support, and onsite visits
  • Support Windows desktops, laptops, printers, scanners, and common business applications
  • Set up new workstations, user accounts, Microsoft 365 accounts, and basic permissions
  • Troubleshoot common Wi-Fi, connectivity, and printer issues
  • Monitor RMM and backup alerts and flag or escalate as needed
  • Support dental offices and other professional businesses with recurring IT needs
  • Document all work clearly in tickets, including time entries, next steps, and completion notes
  • Escalate complex issues to senior techs with clear notes on what you've already tried

Must Have

  • 1+ year of IT support experience, a relevant degree/certification (e.g., CompTIA A+), or equivalent hands-on knowledge
  • Windows 10/11 troubleshooting fundamentals
  • Strong customer-service skills — able to explain tech to non-technical people patiently
  • Dependable, organized, and able to work tickets without constant follow-up
  • Valid driver's license and reliable transportation (some field travel required)
  • Comfortable using AI tools and modern support platforms to work efficiently

Nice to Have (not required — we'll train you)

  • Microsoft 365 user and email support
  • Basic Active Directory / domain knowledge
  • Network basics: DNS, DHCP, VLAN, VPN, firewall, switch troubleshooting
  • Experience with RMM or remote support tools
  • CompTIA Network+
  • Exposure to SonicWall, UniFi, ConnectWise, N-able, Windows Server/Hyper-V, or backup software
  • Low-voltage / cabling experience

Schedule

Full-time, Monday–Friday, 7:00 AM start, based in Pensacola, FL. Occasional after-hours or weekend work may be required for projects, maintenance windows, or emergencies.

Benefits

  • 401(k) with 4% company match
  • Healthcare PPO plan options
  • Flexible time off and paid holidays
  • Training, mentorship, and a clear path to Level 2
  • Stable work environment with long-term client relationships

How to Apply

Send your resume and a short note about your IT experience, including any Microsoft 365, networking, or helpdesk background, your desired pay range, and your availability to start. To confirm you read this posting fully, please include the word "coffee" somewhere in your note.

Company Description

TechJr.com is a Pensacola-based technology company providing managed IT, cybersecurity, networking, and low-voltage services to businesses across the Gulf Coast. We're the technology partner behind dental offices, healthcare practices, and small to mid-sized businesses that depend on their systems running smoothly every day.
Our services span day-to-day IT support, onsite and remote help, Microsoft 365 management, network administration, cybersecurity, backup monitoring, and workstation deployments. What sets us apart is our in-house low-voltage division — structured cabling, Wi-Fi, cameras, access control, and alarms — which lets us handle a client's entire technology footprint under one roof instead of handing pieces off to other vendors.
We're a growing company built on clear communication, dependable service, and long-term relationships. We're looking for accountable people who take ownership of their work, communicate professionally with clients, and stay curious as technology evolves. If you do good work, document it well, and care about getting things right, you'll fit in here.