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Day It Support Level 1 Jobs (NOW HIRING)

simons foundation

Manager, IT Support

New York, NY

$99K - $125K/yr

ESSENTIAL FUNCTIONS/RESPONSIBILITIES Day-to-Day IT Support * Respond to help desk tickets and ... Implement strategies to meet or exceed performance targets and service level agreements (SLAs)

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

ESSENTIAL FUNCTIONS/RESPONSIBILITIES Day-to-Day IT Support * Respond to help desk tickets and ... Implement strategies to meet or exceed performance targets and service level agreements (SLAs)

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

This role is responsible for ensuring seamless day-to-day IT operations, supporting employees, managing endpoint devices, facilitating onboarding and offboarding processes, and maintaining office ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC

$150K - $157K/yr

We have employees nationwide and for the past three consecutive years were named one of the fastest ... Lead day-to-day IT operations supporting mission-critical enterprise environments. * Supervise ...

Naveris

IT Support Specialist

Waltham, MA · On-site

$75K - $90K/yr

About Us Would you like to be part of a fast-growing team that believes no one should have to ... Provide first-level technical support for desktops, laptops, mobile devices, printers, and ...

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

EOSIS

IT Support Specialist II

New Brighton, MN

$68K - $75K/yr

... during one of the most vulnerable--and courageous--moments in their lives. The IT Support ... This individual supports higher level technical needs within the organization including but not ...

L3HHCM20

IT Support Technician

Camden, NJ · On-site

$68K - $127K/yr

Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

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All JobsDay It Support Level 1 Jobs

Day It Support Level 1 information

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How much do day it support level 1 jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for day it support level 1 in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

More about Day It Support Level 1 jobs
What cities are hiring for Day It Support Level 1 jobs? Cities with the most Day It Support Level 1 job openings:
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
What states have the most Day It Support Level 1 jobs? States with the most job openings for Day It Support Level 1 jobs include:
What job categories do people searching Day It Support Level 1 jobs look for? The top searched job categories for Day It Support Level 1 jobs are:
Day It Support Level 1 jobs near you
Infographic showing various Day It Support Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Level 1 IT Support Technician

UBX Cloud

Madison Heights, MI • On-site

Full-time

PTO

Posted 2 days ago

New

Job description

Salary: 36,000 to 40,000 annually, based on experience and qualifications.

About the Position

UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues.

The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role.

Responsibilities

  • Provide remote and in-person desktop support for client users.
  • Respond to support requests and provide timely updates through our ticketing system.
  • Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment.
  • Install, update, and troubleshoot Windows operating systems and business applications.
  • Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues.
  • Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments.
  • Create and manage user accounts, passwords, permissions, and security groups.
  • Assist with employee onboarding and offboarding, including workstation setup and account access.
  • Perform basic Active Directory and Microsoft 365 administrative tasks.
  • Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects.
  • Help monitor backups and participate in scheduled backup and disaster-recovery testing.
  • Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies.
  • Participate in client calls, internal meetings, and technical training.
  • Document troubleshooting steps and procedures in the companys internal knowledge base.
  • Escalate complex technical issues to senior engineers when appropriate.
  • Follow UBX Clouds security, documentation, and customer-service standards.

Required Qualifications

  • High school diploma or equivalent.
  • Basic understanding of Windows computers, common business applications, and computer hardware.
  • Basic knowledge of Microsoft 365 applications.
  • Strong troubleshooting and problem-solving skills.
  • Strong written and verbal communication skills.
  • Customer-focused attitude and willingness to help.
  • Ability to manage multiple support requests and follow established procedures.
  • Ability to document work clearly and accurately.
  • Willingness to learn new technologies and accept coaching from senior engineers.

Preferred Qualifications

  • Up to one year of experience in desktop support, help desk, IT support, or a related position.
  • Technical education, training, internship, or hands-on IT experience.
  • Basic familiarity with Active Directory, networking, VPNs, or remote-support tools.
  • Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments.
  • CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required.

What We Are Looking For

  • Dependable and professional.
  • Strong attention to detail and follow-through.
  • Comfortable communicating with clients and coworkers.
  • Able to work independently and as part of a technical team.
  • Interested in building a long-term career in IT and cloud technology.

Compensation and Benefits

  • $36,000$40,000 annually, based on experience and qualifications.
  • Employee benefits package.
  • Paid time off (PTO).
  • Technical training and professional development.
  • Opportunities for advancement into a Systems Engineer role.