IT Specialist
$13 - $18/hr
Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...
$13 - $18/hr
Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...
$13 - $18/hr
Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...
Tampa, FL · On-site
$20.25 - $28/hr
This is not an environment where tickets disappear into queues for days or where someone else ... You'll work closely with Level 1 technicians, Professional Services, and Account Management to keep ...
Tampa, FL · On-site
$20.25 - $28/hr
This is not an environment where tickets disappear into queues for days or where someone else ... You'll work closely with Level 1 technicians, Professional Services, and Account Management to keep ...
Baton Rouge, LA · On-site
$19 - $26/hr
Under the general supervision of the IT Operations Manager, the Level 1 IT Support Technician ... day. ISC utilizes the multi-skill concept and expects all associates to perform other job ...
Baton Rouge, LA · On-site
$19 - $26/hr
Under the general supervision of the IT Operations Manager, the Level 1 IT Support Technician ... day. ISC utilizes the multi-skill concept and expects all associates to perform other job ...
Carmi, IL · On-site
Responsibilities: * IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while ...
Carmi, IL · On-site
Responsibilities: * IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while ...
Coordinate day-to-day IT support requests, assist with employee onboarding and offboarding, manage user accounts and technology assets, maintain IT documentation, and help ensure technical issues are ...
Coordinate day-to-day IT support requests, assist with employee onboarding and offboarding, manage user accounts and technology assets, maintain IT documentation, and help ensure technical issues are ...
Wixom, MI · On-site
$50K - $80K/yr
This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...
Quick apply
Wixom, MI · On-site
$50K - $80K/yr
This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...
New York, NY · On-site
$99K - $125K/yr
ESSENTIAL FUNCTIONS/RESPONSIBILITIES Day-to-Day IT Support * Respond to help desk tickets and ... Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
New York, NY · On-site
$99K - $125K/yr
ESSENTIAL FUNCTIONS/RESPONSIBILITIES Day-to-Day IT Support * Respond to help desk tickets and ... Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
Liberty, NC · On-site
$150K - $157K/yr
We have employees nationwide and for the past three consecutive years were named one of the fastest ... Lead day-to-day IT operations supporting mission-critical enterprise environments. * Supervise ...
Liberty, NC · On-site
$150K - $157K/yr
We have employees nationwide and for the past three consecutive years were named one of the fastest ... Lead day-to-day IT operations supporting mission-critical enterprise environments. * Supervise ...
Fort Liberty, NC · On-site
$150K - $157K/yr
Lead day-to-day IT operations supporting mission-critical enterprise environments. * Supervise technical teams responsible for network, server, storage, cybersecurity, and end-user support services.
Fort Liberty, NC · On-site
$150K - $157K/yr
Lead day-to-day IT operations supporting mission-critical enterprise environments. * Supervise technical teams responsible for network, server, storage, cybersecurity, and end-user support services.
Denver, CO · On-site
$20.50 - $27.75/hr
About the Role We are seeking a motivated and detail-oriented Level 1 Helpdesk Technician / Dispatcher to join our growing IT support team. This is a front-line role responsible for handling incoming ...
Denver, CO · On-site
$20.50 - $27.75/hr
About the Role We are seeking a motivated and detail-oriented Level 1 Helpdesk Technician / Dispatcher to join our growing IT support team. This is a front-line role responsible for handling incoming ...
We are looking for an IT Support Specialist who can handle both Level 1 and Level 2 support responsibilities. This role provides day-to-day technical support to office staff and manufacturing teams ...
Quick apply
We are looking for an IT Support Specialist who can handle both Level 1 and Level 2 support responsibilities. This role provides day-to-day technical support to office staff and manufacturing teams ...
Irvine, CA · On-site
$30 - $36/hr
The IT Support Specialist II provides day-to-day IT support and contributes to maintaining a secure and compliant environment in alignment with NIST SP 800-171, DFARS 252.204-7012, and, where ...
Quick apply
Irvine, CA · On-site
$30 - $36/hr
The IT Support Specialist II provides day-to-day IT support and contributes to maintaining a secure and compliant environment in alignment with NIST SP 800-171, DFARS 252.204-7012, and, where ...
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Bala Cynwyd, PA · On-site
$65K - $85K/yr
The Level 2 IT Technician provides advanced technical support for end users, systems, and network ... This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and ...
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Bala Cynwyd, PA · On-site
$65K - $85K/yr
The Level 2 IT Technician provides advanced technical support for end users, systems, and network ... This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and ...
This role supports day-to-day IT operations, including end-user support, system maintenance, and ... Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business ...
This role supports day-to-day IT operations, including end-user support, system maintenance, and ... Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business ...
$20.75 - $28.25/hr
Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...
$20.75 - $28.25/hr
Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...
Early, IA · On-site
$19.25 - $26.50/hr
Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...
Quick apply
Early, IA · On-site
$19.25 - $26.50/hr
Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...
New York, NY · On-site
... day and/or on short notice off hours. Travel expectation outside of the region will be less than ... Responsible for level 1 tech support of basic systems (non-WMS) issues and will be expected to ...
New York, NY · On-site
... day and/or on short notice off hours. Travel expectation outside of the region will be less than ... Responsible for level 1 tech support of basic systems (non-WMS) issues and will be expected to ...
... days Delivery Method In-Person Number of Locations 1 Summary Description DAN's Information ... Jobs Description The DAN IT Support OperationsSkillBridgeFellowship (Level 1) provides ...
... days Delivery Method In-Person Number of Locations 1 Summary Description DAN's Information ... Jobs Description The DAN IT Support OperationsSkillBridgeFellowship (Level 1) provides ...
$85K - $115K/hr
A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology ...
New
Quick apply
$85K - $115K/hr
A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology ...
New
$20.75 - $28.50/hr
Thisentry-level position is designed for individuals looking to start their careerin IT support, ... days, and other unexpected closures. Key Responsibilities: * Serve as theinitial point of contact ...
$20.75 - $28.50/hr
Thisentry-level position is designed for individuals looking to start their careerin IT support, ... days, and other unexpected closures. Key Responsibilities: * Serve as theinitial point of contact ...
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
| Aspect | Day IT Support Level 1 | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (often preferred) | CompTIA A+, HDI certifications (sometimes) |
| Work Environment | On-site or remote, handling basic user issues | Call centers, on-site, or remote support for end-users |
| Responsibilities | Basic troubleshooting, password resets, hardware setup | Troubleshooting, ticket logging, user support |
| Industry Usage | IT departments across various industries | Customer service-focused IT support roles |
Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

2.5
Based on 5 frontline employees who took The Breakroom Quiz
The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.
This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.
Experience:
Sourced by ZipRecruiter
Wireless telecommunications carriers
501 - 1,000 Employees
Santa Ana, CA, US
1997