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Day It Support Level 1 Jobs (NOW HIRING)

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

... level of customer service. * Identify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations. * Perform other duties as assigned. The skills and ...

JST

IT Support Specialist

Albuquerque, NM · On-site

You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives. IT Support Specialist ...

ADDA Infusion

IT Support Specialist

Nashville, TN · On-site

$55K - $80K/yr

One of those clients is a fast-growing, nationally recognized retail and corporate brand with a ... level. Lerner Solutions is looking for an IT Support Specialist to embed within that client ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees ... Provide onsite and remote Tier 1-2 IT support for workstations, applications, operating systems ...

Country Lane Gazebos

IT Support Specialist

New Holland, PA · On-site

$26.50 - $31.25/hr

About the Role The IT Support Specialist provides first- and second-level technical support for employees across multiple company locations. You'll troubleshoot hardware and software issues, set up ...

Wold Architects Inc

IT Support Specialist

Minneapolis, MN · On-site

$50K - $70K/yr

Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience. * 1+ years of IT support experience in a professional business environment.

Gifthealth Inc

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

... the day-to-day management of IT Support Specialist I and II team members. Reporting to the ... Coordinates site-level IT activities, including hardware deployments, office changes, technology ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in our Sandy, UT office. Our IT team supports our shipboard staff ...

Swift Solar

IT Support Engineer

San Carlos, CA · On-site

$80K - $110K/yr

A day in the life As Swift's IT Support Engineer, you'll own day-to-day IT operations end-to-end ... A strong candidate might bring one or more of the following... * Experience as the first or sole IT ...

EmergeOrtho

IT Support Specialist

Greensboro, NC · On-site

The specialist promotes efficient utilization of resources while maintaining a high level of ... Minimum of one year of experience in providing IT Service Desk or Help Desk support * Skill in ...

h2m

IT Support Technician

Melville, NY

$24 - $34/hr

They will utilize basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the H2M community. Job Responsibilities * Provides technical ...

CoreWeave

IT Operations Manager

New York, NY · On-site

$157K - $210K/yr

You will manage a team responsible for day-to-day IT support while driving improvements in ... growth environments * 1-3 years of experience managing or leading IT support teams * Strong ...

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All JobsDay It Support Level 1 Jobs

Day It Support Level 1 information

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How much do day it support level 1 jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for day it support level 1 in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a level 1 IT support?

A Level 1 IT support technician is an entry-level role responsible for handling basic technical issues, troubleshooting hardware and software problems, and providing initial customer assistance. They often use remote tools and follow standard procedures, escalating more complex issues to higher support levels. Strong communication skills and basic knowledge of operating systems and common software are essential for this position.

What is a day IT support level 1 job description?

A Day IT Support Level 1 technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They handle initial problem diagnosis, perform routine maintenance, and escalate complex issues to higher support levels as needed, often using ticketing systems and remote tools.

How to get an entry-level IT support Level 1 job?

To secure an entry-level IT support Level 1 position, candidates should have basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning relevant certifications such as CompTIA A+ can improve job prospects, and gaining experience through internships or entry-level tech roles can be beneficial.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

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Day It Support Level 1 jobs near you
Infographic showing various Day It Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Manager

Prince Industries LLC

Carol Stream, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Summary
The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines leadership, vendor management, and hands-on technical expertise across desktop, server, network, and cloud environments. The IT Support Manager serves as the primary liaison for the organization's Managed Service Provider (MSP), ensuring service quality, accountability, and alignment with business objectives while also providing direct technical support and developing tools, automation, and processes that enhance operational efficiency.
Key Responsibilities
IT Operations & Support
  • Provide hands-on support and troubleshooting for desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Administer and support Windows and/or Linux server environments, including installation, maintenance, monitoring, patching, and performance optimization.
  • Manage and troubleshoot network infrastructure including switches, routers, firewalls, wireless networks, VPNs, and internet connectivity.
  • Lead resolution of complex technical incidents and serve as the escalation point for critical issues.
  • Ensure high availability, reliability, and security of IT systems and services.
  • Maintain documentation for infrastructure, procedures, configurations, and support processes.

Managed Service Provider (MSP) Management
  • Act as the primary point of contact for third-party MSP partners.
  • Monitor MSP performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Coordinate support activities between internal stakeholders and external service providers.
  • Review service reports, identify areas for improvement, and drive corrective actions.
  • Ensure MSP resources align with organizational priorities, security standards, and compliance requirements.

Infrastructure Management
  • Oversee the administration of Active Directory, Microsoft 365, cloud services, email systems, and identity management platforms.
  • Manage backup, disaster recovery, business continuity, and cybersecurity initiatives.
  • Plan infrastructure upgrades, migrations, and technology refresh projects.
  • Monitor system performance, capacity, and resource utilization to proactively address issues.

Automation & Tool Development
  • Design, develop, and maintain tools, scripts, and automation solutions to improve IT operations and user experience.
  • Automate routine administrative tasks, monitoring, reporting, software deployment, and system maintenance processes.
  • Develop dashboards and reporting solutions to provide visibility into system health, support metrics, and operational performance.
  • Evaluate emerging technologies and recommend solutions that enhance efficiency, security, and scalability.
  • Support integration efforts between business applications and infrastructure platforms.

Leadership & Continuous Improvement
  • Establish and maintain IT support processes based on industry best practices.
  • Develop service improvement initiatives focused on reducing downtime and increasing customer satisfaction.
  • Collaborate with business stakeholders to understand operational needs and technology requirements.
  • Manage IT assets, licensing, inventory, and lifecycle planning.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
  • 5+ years of progressive IT support and infrastructure experience.
  • 2+ years of experience managing vendors, MSPs, or outsourced IT service providers.
  • Strong hands-on experience supporting:
    • Windows desktop environments
    • Windows Server and/or Linux servers
    • Active Directory and Microsoft 365
    • Network infrastructure including switches, routers, firewalls, and wireless technologies
  • Experience with PowerShell, Python, or other scripting/automation tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication, documentation, and customer service skills.

Preferred Qualifications
  • Experience with Azure, AWS, or hybrid cloud environments.
  • ITIL, Microsoft, Cisco, or CompTIA certifications.
  • Experience with RMM, ticketing, monitoring, and endpoint management platforms.
  • Familiarity with cybersecurity frameworks and compliance requirements.
  • Experience developing custom support tools, automation workflows, or internal applications.

Key Competencies
  • Technical Leadership
  • Vendor & MSP Management
  • Infrastructure Administration
  • Network Troubleshooting
  • Automation & Process Improvement
  • Project Management
  • Customer Service Excellence
  • Strategic Planning
  • Problem Solving & Decision Making

Success Metrics
  • Achievement of IT service availability targets.
  • MSP performance meeting or exceeding SLA requirements.
  • Reduction in support ticket resolution times.
  • Increased automation of recurring IT tasks.
  • Improved end-user satisfaction scores.
  • Successful delivery of infrastructure and technology improvement projects.

Benefits
  • Blue Cross Blue Shield Medical insurance (PPO and HDHP with HSA) w/ Prescription Coverage.
  • Dental PPO Insurance
  • Vision PPO Insurance
  • Short-Term & Long-Term Disability Insurance
  • Company Paid Life Insurance and AD & D - Including options to add on additional life insurance for yourself, spouse & children.
  • Critical Illness Insurance
  • Accident Insurance
  • 401(k) Fidelity Plan with strong employer match
  • Personal Retirement Advisor
  • Generous PTO Policy and 9 Paid Holidays per year
  • 100% Tuition Reimbursement for Job-Related Classes
  • Personal Protective Equipment reimbursement (safety glasses, shoes, etc.)
  • Uniform Rental Service
  • Employee Events

Due to ITAR regulations, only U.S. persons-defined as U.S. citizens, lawful permanent residents (Green Card holders), and U.S. nationals-are eligible for this position.
*We are an Equal Employment Opportunity ("EEO") Employer. Applicants can learn more about Prince's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster ( )
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