ZipRecruiter

Log In

1

Internship It Support Level 1 Jobs (NOW HIRING)

MY WIRELESS

IT Specialist

Las Vegas, NV

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

My Wireless

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Landus

IT Support Technician - Level 1

Des Moines, IA · On-site

$21 - $28.75/hr

The IT Support Technician is responsible for supporting all technology-related interfaces for ... Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

Landus

IT Support Technician - Level 2

Early, IA

$19.25 - $26.50/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Landus Cooperative

IT Support Technician - Level 2

Greene, IA · On-site

$19.50 - $26.75/hr

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

Base8

IT Support Specialist

Studio City, CA · On-site

Job Title: IT Support Specialist Location: United States (On-site / Hybrid) Department: Information ... Coordinate with Level 1, Level 2, and infrastructure support teams * Track ticket progress and ...

IWCO Direct

IT Support Internship

Chanhassen, MN · On-site

$20/hr

... Internship Offers * Hands-on experience in Help Desk support and system administration * Exposure to enterprise IT environments, tools, and best practices * Mentorship from experienced IT ...

TeamLogic IT

IT Technician Level One

Needham, MA · On-site

$58K/yr

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our ... Technical Support : Provide remote and on-site technical support to SMB clients, troubleshooting ...

next page

Showing results 1-20

All JobsIt Support Level 1 JobsInternship It Support Level 1 Jobs

Internship It Support Level 1 information

See salary details

$9

$17

$25

How much do internship it support level 1 jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for internship it support level 1 in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What types of technical issues will I commonly handle as an IT Support Level 1 intern?

As an IT Support Level 1 intern, you'll primarily address basic technical issues such as password resets, printer malfunctions, software installation, and troubleshooting connectivity problems. You may also assist employees with setting up new workstations and provide guidance on common applications like email and office productivity tools. This role often involves creating and managing help desk tickets, escalating more complex problems to senior technicians, and communicating solutions clearly to non-technical users. It's a great opportunity to develop hands-on experience with common IT systems while learning how to prioritize and manage multiple requests in a professional environment.

What are the key skills and qualifications needed to thrive as an Internship IT Support Level 1, and why are they important?

To thrive as an Internship IT Support Level 1, you need a basic understanding of computer hardware, software troubleshooting, and commonly used operating systems, often supported by coursework or certifications like CompTIA IT Fundamentals. Familiarity with help desk ticketing systems, remote support tools, and Microsoft Office Suite is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills are crucial for efficiently resolving user issues, supporting team productivity, and building foundational experience in IT.

What is the difference between Internship It Support Level 1 vs Help Desk Technician?

AspectInternship It Support Level 1Help Desk Technician
CredentialsOften no formal certification required; some may have basic IT certificationsTypically requires CompTIA A+ or similar certifications
Work EnvironmentInternship setting, learning-focused, entry-level tasksFull-time or part-time support role, customer-facing
Industry UsageCommon in training programs and early career stagesStandard support role across various industries

Internship It Support Level 1 positions are usually entry-level, learning-focused roles often held by students or recent graduates. Help Desk Technicians are more experienced support staff responsible for resolving user issues, often requiring certifications like CompTIA A+. While both roles involve basic troubleshooting, Help Desk Technicians typically handle more complex problems and have greater responsibilities.

What are Internship IT Support Level 1 positions?

Internship IT Support Level 1 positions are entry-level roles designed for students or recent graduates who are interested in starting a career in information technology. In these roles, interns typically assist with basic technical support tasks such as troubleshooting hardware and software issues, setting up user accounts, and providing assistance to employees with IT-related problems. The internship allows individuals to gain practical experience, develop technical skills, and understand the day-to-day operations of an IT support team. It's a valuable opportunity to build a foundation for more advanced IT positions in the future.
More about Internship It Support Level 1 jobs
What cities are hiring for Internship It Support Level 1 jobs? Cities with the most Internship It Support Level 1 job openings:
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
What states have the most Internship It Support Level 1 jobs? States with the most job openings for Internship It Support Level 1 jobs include:
What job categories do people searching Internship It Support Level 1 jobs look for? The top searched job categories for Internship It Support Level 1 jobs are:
Internship It Support Level 1 jobs near you
Infographic showing various Internship It Support Level 1 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, and 19% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.
IT Specialist

IT Specialist

MY WIRELESS

Las Vegas, NV

$13 - $18/hr

Full-time

Posted 16 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

Apply