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3Rd Shift It Support Level 1 Jobs (NOW HIRING)

Landus

IT Support Technician - Level 1

Des Moines, IA · On-site

$21 - $28.75/hr

The IT Support Technician is responsible for supporting all technology-related interfaces for ... Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Active Directory, DNS, DHCP, and IIS. • Technical support at the network level: WAN and LAN ... Required : • IT Support relating to technical issues involving Microsoft's core business ...

BRYMA TECH

Be Seen First

Level 1 Tech Support Agent

Fort Smith, AR · On-site

$20 - $26/hr

Level 1 Technician Role Technical Role Overview : The technician can support pre-existing software ... Company Description BRYMA Tech has been in business since 2007. We service many clients in the Fort ...

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SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

Provide 1st and 2nd, and 3rd tier support to SpaceX employees. * Manage on site inventory and the ... Level 1: $29.00 - $35.00 Level 2: $34.00 - $40.00 Level 3: $38.00 - $45.00 Your actual level and ...

Sugar Bowl Resort

IT Support Specialist

Norden, CA

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski ... level Experience with or willingness to learn MDM platforms such as Microsoft Intune Strong ...

L3HHCM20

IT Support Technician

Salt Lake City, UT

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

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How much do 3rd shift it support level 1 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for 3rd shift it support level 1 in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between 3Rd Shift It Support Level 1 vs Help Desk Technician?

Aspect3Rd Shift It Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shift, remote or on-siteDay shift, office or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentNight shift IT support rolesHelp desk jobs, customer support roles

The main difference between 3Rd Shift It Support Level 1 and Help Desk Technician lies in their work hours and specific focus. 3Rd Shift It Support Level 1 typically works overnight, handling technical issues during non-standard hours, while Help Desk Technicians usually work during regular business hours assisting end-users. Both roles require similar certifications and technical skills, but their work environments and shift timings differ.

What cities are hiring for 3Rd Shift It Support Level 1 jobs? Cities with the most 3Rd Shift It Support Level 1 job openings:
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
What states have the most 3Rd Shift It Support Level 1 jobs? States with the most job openings for 3Rd Shift It Support Level 1 jobs include:
3Rd Shift It Support Level 1 jobs near you

IT Support Technician - Level 1

Landus

Des Moines, IA • On-site

$21 - $28.75/hr

Full-time

Re-posted 25 days ago

Job description

Summary:
The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.
Essential Duties & Responsibilities:
Other duties may be assigned.
Service Desk & End-User Support
  • Deliver in-person IT support for users in the Des Moines office.
  • Set up and provide support for conference room technology before, during, and after in-person meetings.
  • Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue.
  • Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc..
  • Decommission network accounts for off-boarded employees and ensure equipment is returned.
  • Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team
  • Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system.
  • Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.
  • Proactively communicate status updates to users regarding ongoing issues.
  • Build strong working relationships with Service Desk customers and department managers.
  • Advocate for a seamless, efficient, and positive end-user experience.

Ticket Management & Escalation
  • Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate.
  • Apply diagnostic tools and available resources to effectively identify root causes.
  • Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents.
  • Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets.

Hardware & User Provisioning
  • Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements.
  • Prepare and configure replacement hardware for field teams.
  • Decommission user accounts for offboarded employees.
  • Securely prepare computers and equipment for disposal.
  • Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup.

Documentation & Continuous Improvement
  • Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
  • Develop documentation aimed at reducing recurring issues and improving first-call resolution.
  • Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements
Position Requirements:
Education & Experience:
  • A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
  • An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered.

Skills Required:
  • Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment.
  • Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
  • Ability to apply technical knowledge effectively to resolve IT-related problems.
  • Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:
  • A valid driver's license is required, as this role involves minimal travel to various locations.
  • Employees must adhere to the organization's motor vehicle safety policy.
  • Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:
  • This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
  • The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
  • Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
  • May require tolerance for working at heights.

Work Environment:
  • The work environment includes office settings, server rooms, and occasional customer locations.
  • Occasional exposure to high places, outdoor conditions, and electrical equipment.
  • Noise levels are typically moderate.

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