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3Rd Shift It Support Level 1 Jobs (NOW HIRING)

MY WIRELESS

IT Specialist

Las Vegas, NV

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Active Directory, DNS, DHCP, and IIS. • Technical support at the network level: WAN and LAN ... Required : • IT Support relating to technical issues involving Microsoft's core business ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Resolve Level 1 & 2 support tickets for users in both Canada and the United States. * Participate ... Coordinate with third-party vendors and service providers for issue resolution. * Participate in ...

GDI Infotech

Helpdesk Support (Level 1)

Denver, CO · On-site

$20.50 - $27.75/hr

About the Role We are seeking a motivated and detail-oriented Level 1 Helpdesk Technician / Dispatcher to join our growing IT support team. This is a front-line role responsible for handling incoming ...

Ksb

IT Support Engineer II

Richmond, VA

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Working alongside our 3rd party service desk for remote Level 1 support, you'll be the boots-on-the ...

Big Brand Tire & Service

IT Support Tier I

Tulsa, OK

$20 - $28/hr

Hybrid The IT Support Level I Technician is responsible for providing first-line technical support ... field. * 1-2 years of experience in IT helpdesk or desktop support environment preferred.

Boston Retail Solutions

IT Support

Santa Ana, CA

$22.25 - $30.75/hr

... level with the appropriate urgency and clear documentation. * Interact and open tickets with 3rd ... Qualifications and Education Requirements: * 1-2 years' experience in Help Desk or Desktop Support

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport. UNM IT is a criticalarea that ...

Invision Technologies

IT Support Professional

Tifton, GA · On-site

$35K - $60K/yr

Interface with third-party vendors as a liaison between client and vendor. * Participate in a 24x7 ... A high school diploma or equivalent is required. * 1-year computer and/or network support ...

L3HHCM20

IT Support Technician

Fall River, MA · On-site

$68K - $127K/yr

This mid-level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

... and third-party IT applications used in production functions. The role is critical for maintaining system performance, providing first-level support, and addressing application-related incidents ...

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All Jobs3Rd Shift It Support Level 1 Jobs

3Rd Shift It Support Level 1 information

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$11

$18

$26

How much do 3rd shift it support level 1 jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for 3rd shift it support level 1 in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between 3Rd Shift It Support Level 1 vs Help Desk Technician?

Aspect3Rd Shift It Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shift, remote or on-siteDay shift, office or remote
Industry UsageIT support, technical troubleshootingCustomer support, technical assistance
Common Search IntentNight shift IT support rolesHelp desk jobs, customer support roles

The main difference between 3Rd Shift It Support Level 1 and Help Desk Technician lies in their work hours and specific focus. 3Rd Shift It Support Level 1 typically works overnight, handling technical issues during non-standard hours, while Help Desk Technicians usually work during regular business hours assisting end-users. Both roles require similar certifications and technical skills, but their work environments and shift timings differ.

What cities are hiring for 3Rd Shift It Support Level 1 jobs? Cities with the most 3Rd Shift It Support Level 1 job openings:
What are the most commonly searched types of It Support Level 1 jobs? The most popular types of It Support Level 1 jobs are:
What states have the most 3Rd Shift It Support Level 1 jobs? States with the most job openings for 3Rd Shift It Support Level 1 jobs include:
3Rd Shift It Support Level 1 jobs near you
IT Specialist

IT Specialist

MY WIRELESS

Las Vegas, NV

$13 - $18/hr

Full-time

Posted 28 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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