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It Help Desk Level 1 Jobs (NOW HIRING)

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment). * Strong troubleshooting skills with ...

Carchex

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to ... Requirements Qualifications: • Bachelor's Degree or equivalent work experience • A minimum of 1 ...

Parkland Health

Part-time- days vary Primary Purpose Under general supervision, provide Level 1/Level 1.5 technical ... IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years ...

New

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY

$70K - $85K/yr

Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

BC Tech Pro

IT Help Desk

Iuka, MS

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

Sunshine House

IT Help Desk Technician

Greenville, SC · On-site

$20 - $22/hr

IT Help Desk Technician The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking an IT Help Desk Tech to assist our corporate ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

Saturday-Monday 11:30pm - 1:00pm; Saturday - Wednesday 7:00 am - 3:30pm Responsibilities Include ... years of help desk or IT support experience • Experience in a large law firm or other ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

Required : • 1+ years in a help desk, IT associate, or similar industry position. • Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise). • Excellent ...

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All JobsIt Help Desk Level 1 Jobs

It Help Desk Level 1 information

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$12

$23

$33

How much do it help desk level 1 jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for it help desk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician, and why are they important?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are IT Help Desk Level 1 technicians?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.
More about It Help Desk Level 1 jobs
What cities are hiring for It Help Desk Level 1 jobs? Cities with the most It Help Desk Level 1 job openings:
What states have the most It Help Desk Level 1 jobs? States with the most job openings for It Help Desk Level 1 jobs include:
What job categories do people searching It Help Desk Level 1 jobs look for? The top searched job categories for It Help Desk Level 1 jobs are:
It Help Desk Level 1 jobs near you
Infographic showing various It Help Desk Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Technician, Level 1

IT Help Desk Technician, Level 1

SERV Behavioral Health System

Hamilton, NJ • On-site

$32/hr

Full-time

Posted 6 days ago

Job description

The IT Help Desk Technician, Level 1, provides support to clinical, administrative, and program staff and supports the overall technology operations of the organization. This role ensures staff have reliable access to information systems critical to behavioral health service delivery, including EHR platforms, Microsoft 365, and end-user devices. The IT Help Desk Technician, Level 1, develops and follows systems, processes, and procedures to improve service quality, efficiency, security, and compliance. Duties are performed to ensure compliance with HIPAA, cybersecurity standards, and applicable regulatory requirements.
RESPONSIBILITIES:
  • Provides first-level technical support to staff via ticketing system, phone, and email.
  • Diagnoses, troubleshoots, and resolves issues related to desktops, laptops, tablets, printers, peripherals, and other end-user devices.
  • Supports Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
  • Provides technical support for behavioral health EHR systems, including account access, password resets, and basic troubleshooting.
  • Configures, images, deploys, and maintains workstations and mobile devices in accordance with organizational standards.
  • Assists with onboarding and offboarding of staff, ensuring timely setup and removal of system access and equipment.
  • Develops and maintains accurate IT documentation, including tickets, inventory records, procedures, and user guides.
  • Maintains compliance with HIPAA, information security policies, and confidentiality requirements.
  • Identifies, documents, and escalates system outages, security concerns and recurring issues to IT leadership or vendors as appropriate.
  • Collaborates with external vendors, managed service providers, and software support teams to resolve technical issues.
  • Maintains knowledge and familiarity with organizational systems and technology standards used across clinical and administrative programs.
  • Adheres to all organizational and departmental policies, including compliance with behavioral, ethical, and professional expectations.
  • Remains professional and customer-focused when interacting with staff, providers, and vendors.
  • Assists with special projects including system upgrades, office moves, and technology refresh initiatives.
  • Performs other duties as deemed appropriate by the Supervisor/Director.
QUALIFICATIONS & SKILLS:
  • Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
  • Strong customer service, communication, troubleshooting, and documentation skills.
  • Ability to manage multiple priorities in a fast-paced, mission-driven environment.
  • Cultural competency and a desire to work with team members from diverse backgrounds.
REQUIRED LICENSES & EXPERIENCE:
  • High School Diploma or associate's degree from an accredited college or university in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
  • A minimum of 2 years of IT help desk, technical support, or desktop support experience.
  • Experience supporting users in healthcare, behavioral health, social services, or nonprofit environments preferred.
  • Valid driver's license in the state of residence plus three-year driving history and a driving record in good standing for traveling between sites.

SALARY:
  • $32.00 per hour.

#INDPR1
EEO STATEMENT:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.

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