ZipRecruiter

Log In

1

It Help Desk Level 1 Jobs (NOW HIRING)

Aldridge Pite LLP

Help Desk Level 1

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner ... Take ownership of the IT Help Desk help meet internal SLA * Work with Tier 2 Support on a ...

Koniag Government Services

IT Help Desk

Carlsbad, NM · On-site

Required : • Requires 4 years of relevant experience in an IT-related position. • Up to 1 year ... in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to track, manage ...

K Group Companies

Help Desk Level 1

Grand Rapids, MI · On-site

$19.25 - $26/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... From Managed IT services to physical security integration, our team has established itself as a ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical ... Minimum of 1 year experience working in a 50+ user Windows desktop/server environment * Well ...

kgs

IT Help Desk

Carlsbad, NM

Up to 1 year of accredited university and/or college education in Computer Science or a related ... Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to ...

kgs

IT Help Desk

Carlsbad, NM

Up to 1 year of accredited university and/or college education in Computer Science or a related ... Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and ... Strong hardware skills, including hands-on RMA processing and component-level repair. * Excellent ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Please note: One (1) federal holiday a year will be required to be worked. About the Company:

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... We take our core values of Celebration , Accountability , Passion for Learning , Love One Another ...

Mondo

IT Help Desk Manager

Glenside, PA

$35 - $44/hr

... years of IT support experience, with 1-2 years in a lead or supervisory capacity including ... frameworks and help desk best practices • Experience overseeing computer inventory, loaner ...

United Ag & Turf

IT Help Desk

Waco, TX · On-site

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

next page

Showing results 1-20

All JobsIt Help Desk Level 1 Jobs

It Help Desk Level 1 information

See salary details

$12

$23

$33

How much do it help desk level 1 jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for it help desk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician, and why are they important?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are IT Help Desk Level 1 technicians?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.
More about It Help Desk Level 1 jobs
What cities are hiring for It Help Desk Level 1 jobs? Cities with the most It Help Desk Level 1 job openings:
What states have the most It Help Desk Level 1 jobs? States with the most job openings for It Help Desk Level 1 jobs include:
What job categories do people searching It Help Desk Level 1 jobs look for? The top searched job categories for It Help Desk Level 1 jobs are:
It Help Desk Level 1 jobs near you
Help Desk Level 1

Help Desk Level 1

Aldridge Pite LLP

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

Specific Duties, Activities and Responsibilities

  • Level 1 Tech Support for ALL tickets that come into the Help Desk system
  • Contact the ticket owner within designated amount of time to communicate status
  • Assess urgency of each ticket to determine response priority
  • Take ownership of the IT Help Desk help meet internal SLA
  • Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
  • Set up new user computers and help with office moves when necessary
  • Assist with other duties and special projects as needed.
  • Assist with other duties and special projects as needed.

Job Requirements

  • High school diploma; Bachelor’s degree preferred
  • At least one year of supporting end users in a large environment
  • Law office experience preferred
  • MCP or A+ certification

General Competency Factors

  • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
  • Must possess strong written and verbal communications skills.
  • Must provide excellent customer service to internal and external customers
  • Identifies and solves issues in a timely manner.
  • Must be a team player and willing to help others in their department whenever necessary.
  • Must be extremely organized and be able to multi-task.
  • Conscientious with respect to work completion, deadlines, time management and attendance.
  • Takes initiative in face of obstacles and identifies what needs to be done and takes action.
  • Demonstrates commitment to Firm’s vision, mission, and core values.
  • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
  • Develops professional relationships and builds rapport with others.
  • Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:

  • Company Paid Life and Disability Insurance plans
  • Medical, Dental and Vision Plans with Prescription coverage
  • 401K Retirement Savings Plan
  • Flexible scheduling (within reason, depending on position)
  • Generous PTO plan for all full-time employees
  • Full equipment station at no cost for remote employees, including dual monitors
  • Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
  • Wellness programs and employee discounts
  • Learning and development training opportunities for both personal and professional growth
  • And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Details
Job FamilyAldridge Pite, LLP
Pay TypeHourly