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Technical Support Level 1 Jobs (NOW HIRING)

Deeply Digital

Excavation Support - Level 1

Durango, CO · On-site

$18 - $26/hr

The Excavation Support person is a laborer who performs a variety of manual tasks outdoors in all ... Telecommunication Construction: 1 year (Preferred) Ability to Relocate: * Durango, CO: Relocate ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

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Technical Support Level 1 information

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$14

$26

$44

How much do technical support level 1 jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support level 1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What is a technical support level 1?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a technical support level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What are some common challenges faced by technical support level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.
More about Technical Support Level 1 jobs
What states have the most Technical Support Level 1 jobs? States with the most job openings for Technical Support Level 1 jobs include:
What job categories do people searching Technical Support Level 1 jobs look for? The top searched job categories for Technical Support Level 1 jobs are:
Technical Support Level 1 jobs near you
Infographic showing various Technical Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Level 2

Computech Corporation

Georgetown, TX

$34K - $43K/yr

Contractor

Re-posted 25 days ago

Job description

Job Description
  • Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
  • Desired Experience : 5.00 yrs.
  • General Description : level 2 desktop support
  • Requirements/Must Have : Team work Technical ability to troubleshoot production hardware &/or software issues. Able to work alternate shifts and overtime.
  • Skills & Qualification : Previous plant floor support.
Additional Information

Should have experience on Mobile Devices

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