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Technical Support Level 1 Jobs (NOW HIRING)

unWired Broadband

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Level 1 Technical Support

Fresno, CA · On-site

$17 - $22/hr

Level 1 Technician unWired is searching for an attentive Level 1 Technician to join our Technical Support team. Reporting to the Level 1 Supervisor, this position is responsible for supporting our ...

Fusion HCR

Deskside Support Level 1

Jean, NV · On-site

$19 - $24.25/hr

Fusion is actively seeking a dedicated Deskside Support - Level 1 to join our dynamic team. In this ... Participate in ongoing technical training and certifications What You Bring * 5 years or more years ...

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krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals ...

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

Mentor and support level 1 and level 2 technical support specialists * Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings What You ...

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Technical Support Level 1 information

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$14

$26

$44

How much do technical support level 1 jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for technical support level 1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What are Technical Support Level 1 jobs?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What is tier 1 technical support?

Tier 1 technical support is the first level of customer assistance, where support agents handle basic issues such as password resets, account access, and troubleshooting common hardware or software problems. These agents typically follow scripted procedures and use remote tools to resolve simple technical issues quickly.

What are some common challenges faced by Technical Support Level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.

What jobs pay $4000 a week without a degree?

A Technical Support Level 1 role typically does not pay $4,000 a week; such high earnings usually require advanced skills, certifications, or experience. Jobs that can pay this amount without a degree are rare and often involve sales, specialized trades, or entrepreneurial ventures. Most high-paying roles without a degree focus on skills, certifications, or experience rather than formal education alone.

What is level 1 tech support?

Level 1 technical support is an entry-level role responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. Support staff typically use remote tools and follow scripted procedures, often working in call centers or help desks, and may require basic certifications like CompTIA A+.

What does a level 1 tech do?

A Level 1 technical support specialist handles basic customer issues, such as troubleshooting hardware and software problems, providing account assistance, and guiding users through simple solutions. They typically use remote tools and follow established procedures, escalating more complex issues to higher support levels when necessary.
More about Technical Support Level 1 jobs
What states have the most Technical Support Level 1 jobs? States with the most job openings for Technical Support Level 1 jobs include:
What job categories do people searching Technical Support Level 1 jobs look for? The top searched job categories for Technical Support Level 1 jobs are:
Technical Support Level 1 jobs near you
Technical Support - Level 1

Technical Support - Level 1

Future Tech Enterprise, Inc.

Valley Stream, NY • On-site

$45K - $48K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 hours ago

Key responsibilities

  • Address support tickets in the ticketing system.

  • Provide technical support to school staff and students.

  • Support and troubleshoot Windows desktops, laptops, and Chromebooks.

Job description

Future Tech Enterprise, Inc. is looking to hire a Level 1 Technician to provide deskside IT support to our customer. 
This is a full-time, on-site position, in Valley Stream, NY - Long Island. Work hours are from 8:30a -4:00p, M-F. Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO.

What You’ll Do:
  • Address support tickets in the ticketing system
  • Provide technical support to school staff and students
  • Support and troubleshoot Windows desktops and laptops
  • Troubleshoot, optimize, and reimage Chromebooks
  • Install and troubleshoot printers, scanners, and projectors
  • Work collaboratively with other technicians and IT staff to maintain documentation
  • Prioritize daily activities based on ticket urgency and administrative requests
  • Assist with additional IT-related tasks and projects as needed
What You Bring:
  • 1–3 years of technical support experience (deskside preferred)
  • 2+ years of customer service experience
  • Strong knowledge of Windows OS and Chrome OS
  • Experience using a ticketing system to manage support issues
  • Valid driver’s license and access to a personal vehicle (local travel required)
  • CompTIA A+ certification preferred
  • Experience working in an education environment is a plus

About Us:

Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
#LI-Onsite #LI-SG1 #FutureTechJobs

Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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