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Technical Support Level 1 Jobs (NOW HIRING)

unWired Broadband

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Level 1 Technical Support

Fresno, CA · On-site

$17 - $22/hr

Level 1 Technician unWired is searching for an attentive Level 1 Technician to join our Technical Support team. Reporting to the Level 1 Supervisor, this position is responsible for supporting our ...

GDI Infotech

Helpdesk Support (Level 1)

Denver, CO · On-site

$20.50 - $27.75/hr

The ideal candidate will have a strong technical aptitude, excellent organizational skills, and the ... Resolve Level 1 support issues independently when possible * Escalate more complex or unresolved ...

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33K - $42K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter ...

Deeply Digital

Excavation Support - Level 1

Durango, CO · On-site

$18 - $26/hr

The Excavation Support person is a laborer who performs a variety of manual tasks outdoors in all ... Telecommunication Construction: 1 year (Preferred) Ability to Relocate: * Durango, CO: Relocate ...

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Technical Support Level 1 information

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How much do technical support level 1 jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for technical support level 1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What are Technical Support Level 1 jobs?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What is tier 1 technical support?

Tier 1 technical support is the first level of customer assistance, where support agents handle basic issues such as password resets, account access, and troubleshooting common hardware or software problems. These agents typically follow scripted procedures and use remote tools to resolve simple technical issues quickly.

What are some common challenges faced by Technical Support Level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.

What jobs pay $4000 a week without a degree?

A Technical Support Level 1 role typically does not pay $4,000 a week; such high earnings usually require advanced skills, certifications, or experience. Jobs that can pay this amount without a degree are rare and often involve sales, specialized trades, or entrepreneurial ventures. Most high-paying roles without a degree focus on skills, certifications, or experience rather than formal education alone.

What is level 1 tech support?

Level 1 technical support is an entry-level role responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. Support staff typically use remote tools and follow scripted procedures, often working in call centers or help desks, and may require basic certifications like CompTIA A+.

What does a level 1 tech do?

A Level 1 technical support specialist handles basic customer issues, such as troubleshooting hardware and software problems, providing account assistance, and guiding users through simple solutions. They typically use remote tools and follow established procedures, escalating more complex issues to higher support levels when necessary.
More about Technical Support Level 1 jobs
What states have the most Technical Support Level 1 jobs? States with the most job openings for Technical Support Level 1 jobs include:
What job categories do people searching Technical Support Level 1 jobs look for? The top searched job categories for Technical Support Level 1 jobs are:
Technical Support Level 1 jobs near you
Infographic showing various Technical Support Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Level 1 Technical Support

Level 1 Technical Support

unWired Broadband

Fresno, CA • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

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Job description

Level 1 Technician

unWired is searching for an attentive Level 1 Technician to join our Technical Support team. Reporting to the Level 1 Supervisor, this position is responsible for supporting our growing customer base, providing first point of contact support via phone, chat, and email. This includes diagnosing, troubleshooting, and resolving technical issues, equipment inquiries, and providing technical assistance, support and guidance to customers.

Essential Duties:

  • Provide client support and technical issue resolution remotely via phone and email.
  • Configure client's equipment (Routers, Mac/Win PC’s, NVR’s, etc.) to connect to the Internet.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Identify and correct or advise, on operational issues in client computer systems.
  • Create new cases and document customer’s technical issues using company provided system, and update cases with progress of achieving the resolution.
  • Assist other departments by answering technical questions originating from customers or other departments within unWired.

Required Knowledge, Skills and Abilities:

  • One year of computer networking or other technical training, education or experience preferred.
  • Working knowledge of wi-fi/radio equipment, home router set ups, and setup of generic networking devices like smart devices, IoT devices preferred.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Excellent interpersonal, communication (written and verbal) and collaborative skills to work effectively with the team throughout the organization.
  • Ability to interpret and apply complex technical information.
  • Problem Solving: identifies and resolves problems timely; gathers and analyzes information effectively; develops alternative solutions; uses reason when dealing with emotional topics.
  • Communication Skills: speaks and writes clearly and persuasively in positive and negative situations; responds well to questions, presents effectively in group meetings or settings, ability to read and interpret written information.
  • Interpersonal Skills: focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; open to others’ ideas.
  • Demonstrated attention to detail.
  • Fluency in Spanish is helpful but not required.
  • High School Diploma or related experience.

Benefits:

  • 120-Day Performance Review
  • Remote Work Opportunity: available after 9 months and when specified criteria are met
  • Medical, Dental and Vision Insurance with company subsidies
  • Company paid Life Insurance and AD&D
  • Long Term Disability Insurance
  • Flexible Spending Accounts
  • 401K with generous company contributions, including discretionary Profit-Sharing contributions
  • Holiday, Vacation and Sick paid time off
  • Complementary internet connection

Please view our privacy policy at https://www.getunwired.com/unwired-privacy-policy

Company Description

Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have led to 23 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. Over 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored by DSL, cable and fiber carriers.
Please view our privacy policy at https://www.getunwired.com/unwired-privacy-policy