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Technical Support Level 1 Jobs in Georgia (NOW HIRING)

nLeague

Technical support

Atlanta, GA · On-site

This position requires one day onsite per week. Additional Qualifications * Minimum 5 years' experience providing both front and back end technical support for 3rd party application products.

Kiongroup

Technical Support Associate

Atlanta, GA

$65K - $80K/yr

Receives a moderate level of guidance and direction. Continuously analyzes and optimizes the ... Associate degree in Engineering, IT, or related field (Bachelor's preferred). * 1-3 years of ...

Kiongroup

Technical Support Associate

Atlanta, GA

$65K - $80K/yr

Receives a moderate level of guidance and direction. Continuously analyzes and optimizes the ... Associate degree in Engineering, IT, or related field (Bachelor's preferred). * 1-3 years of ...

Fortinet

Technical Support Specialist

Atlanta, GA

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

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All JobsTechnical Support Level 1 JobsTechnical Support Level 1 Jobs in Georgia

Technical Support Level 1 information

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What are Technical Support Level 1 jobs?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What is tier 1 technical support?

Tier 1 technical support is the first level of customer assistance, where support agents handle basic issues such as password resets, account access, and troubleshooting common hardware or software problems. These agents typically follow scripted procedures and use remote tools to resolve simple technical issues quickly.

What are some common challenges faced by Technical Support Level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.

What jobs pay $4000 a week without a degree?

A Technical Support Level 1 role typically does not pay $4,000 a week; such high earnings usually require advanced skills, certifications, or experience. Jobs that can pay this amount without a degree are rare and often involve sales, specialized trades, or entrepreneurial ventures. Most high-paying roles without a degree focus on skills, certifications, or experience rather than formal education alone.

What is level 1 tech support?

Level 1 technical support is an entry-level role responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. Support staff typically use remote tools and follow scripted procedures, often working in call centers or help desks, and may require basic certifications like CompTIA A+.

What does a level 1 tech do?

A Level 1 technical support specialist handles basic customer issues, such as troubleshooting hardware and software problems, providing account assistance, and guiding users through simple solutions. They typically use remote tools and follow established procedures, escalating more complex issues to higher support levels when necessary.
What are popular job titles related to Technical Support Level 1 jobs in Georgia? For Technical Support Level 1 jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Technical Support Level 1 jobs in Georgia look for? The top searched job categories for Technical Support Level 1 jobs in Georgia are:
Technical Support Level 1 jobs near you
Infographic showing various Technical Support Level 1 job openings in Georgia as of July 2026, with employment types broken down into 72% Full Time, 11% Part Time, 11% Contract, and 6% Nights. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution.

Technical Support Representative Level 1

ConstructConnect

Atlanta, GA • On-site, Remote

Full-time

Posted 24 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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