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Technical Support Level 1 Jobs in Georgia (NOW HIRING)

Fortinet

Senior Technical Support Specialist

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Senior Technical Support Specialist

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

Escalate complex issues to second-level support teams as needed * Participate in a 24/7 on-call ... * 1 year of customer service experience in a technical contact center environment (2 years ...

Fortinet

Senior Technical Support Specialist

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

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All JobsTechnical Support Level 1 JobsTechnical Support Level 1 Jobs in Georgia

Technical Support Level 1 information

What is a technical support level 1?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a technical support level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What are some common challenges faced by technical support level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What are popular job titles related to Technical Support Level 1 jobs in Georgia?

For Technical Support Level 1 jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Technical Support Level 1 jobs in Georgia look for?

The top searched job categories for Technical Support Level 1 jobs in Georgia are:

Technical Support Level 1 jobs near you
Infographic showing various Technical Support Level 1 job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Support Agent - NOKE

Janus International Group

Temple, GA • On-site

Full-time

Re-posted 10 days ago

Janus International rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Overview

The Technical Support Agent serves as a frontline technical resource responsible for delivering timely, accurate, and customer-focused support to users experiencing technical issues. This role involves diagnosing and resolving problems across phone, email, and chat channels while clearly communicating solutions and next steps to customers with varying levels of technical knowledge. Successful agents balance strong troubleshooting skills with efficiency, sound judgment, and professionalism, contributing directly to customer satisfaction, resolution quality, and reduced repeat contacts or unnecessary escalations.

Responsibilities
  • Diagnose, troubleshoot, and resolve technical issues involving hardware, software, or system functionality using established support processes and tools.
  • Accurately document customer issues, troubleshooting steps, and resolutions in the ticketing system to ensure proper tracking and follow up.
  • Escalate complex or unresolved issues to appropriate higher level support or engineering teams, providing clear and complete case details.
  • Guide customers through setup, configuration, or corrective steps as needed, ensuring clarity and accuracy throughout the interaction.
  • Provide clear customer education on product use and preventative best practices to reduce repeat issues and future contacts.
  • Stay current on product updates, known issues, and support procedures to maintain effective and consistent resolution quality.
  • Other duties as assigned.
Qualifications

JOB SPECIFICATIONS:

Experience Level

  • High school diploma or equivalent required; an associate or bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  • 1-3 years of experience in a technical support, help desk, or customer-facing technical role is preferred, with demonstrated ability to troubleshoot and resolve technical issues in a structured environment.

 Technical Abilities

  • Working knowledge of mobile devices, including smartphones and tablets, with the ability to troubleshoot mobile applications, operating system behaviors, connectivity issues, and common user-impacting defects.
  • Introductory understanding of wired and wireless networking concepts (e.g., Wi Fi, Bluetooth, basic IP concepts, connectivity troubleshooting) sufficient to identify common causes of access or communication issues.
  • Familiarity with desktop operating systems and general hardware concepts, with the ability to follow structured troubleshooting methodologies
  • Experience using ticketing or case management systems to document issues, actions taken, and resolutions accurately.
  • Bilingual proficiency in English and Spanish is a plus.
  • Certification with CompTIA A+ is a plus.

PHYSICAL REQUIREMENTS:

  • Regularly required to sit, stand, and walk.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Employment Type: FULL_TIME

What Janus International employees say

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