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Technical Support Level 1 Jobs in Georgia (NOW HIRING)

Supermicro

Technical Support Associate

Atlanta, GA · On-site

$70K - $100K/yr

Supermicro is looking for a stellar Technical Support Associate to support our Global Service ... Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators) * Hands-on ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$70 - $100/hr

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Five Below, In.c

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Provide first-level technical assistance to end users, resolving hardware, software, and network ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Provide first-level technical assistance to end users, resolving hardware, software, and network ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

New

Kiongroup

Technical Support Engineer

Atlanta, GA

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

New

Kiongroup

Technical Support Engineer

Atlanta, GA

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

New

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

New

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 ... Experience providing support via remote tools * Experience handling Technical Service Tickets

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Provide Tier 1-2 technical support to users on Chrome OS and Google Workspace for Education. * Troubleshoot hardware, software, and connectivity issues related to Chrome devices. * Collaborate with ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are investing in the support team to stay ahead of that growth - adding a Tier 1 Support ... Excellent written communication: you can explain complex technical issues clearly to both engineers ...

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All JobsTechnical Support Level 1 JobsTechnical Support Level 1 Jobs in Georgia

Technical Support Level 1 information

What is a technical support level 1?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a technical support level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What are some common challenges faced by technical support level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What are popular job titles related to Technical Support Level 1 jobs in Georgia?

For Technical Support Level 1 jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Technical Support Level 1 jobs in Georgia look for?

The top searched job categories for Technical Support Level 1 jobs in Georgia are:

Technical Support Level 1 jobs near you
Infographic showing various Technical Support Level 1 job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Associate

Supermicro

Atlanta, GA • On-site

$70K - $100K/yr

Other

Re-posted 22 days ago

Job description

Job Req ID: 28790
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
* Provide technical support over phone and/or web to customers on hardware and software issues
* Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
* Determine requirements and/or root cause of technical issues by working with customers
* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
* Fulfill requests by clarifying desired information; completing transactions; forwarding requests
* Ensure escalation situations are managed and corrected quickly and professionally
* Drive customer satisfaction through service excellence
* Work with other engineers, account managers and developers
* Provide and contribute information such as fault triage and training materials
* Attend and complete all required training and certification exams
* Learn to be proficient in service and repair of all systems (current, new, and updates)

Qualifications:

* Knowledge of x86 architecture
* Knowledge of server management tools: IPMI and command line tools
* Knowledge of OS - Linux or Windows
* Knowledge of server logs and OS logs
* Knowledge of Network architecture
* Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
* Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
* Experience in talking with customers to defuse situations

Salary Range

$70,500 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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