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Technical Support Level 1 Jobs Near Me

Technical Support

Columbus, OH ยท On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... While providing the highest level of customer service, the Service Desk Chat Agent answers incoming ...

Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * ... Clear communicator able to explain technical solutions * Organized, detailoriented, and able to ...

Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * ... Clear communicator able to explain technical solutions * Organized, detailoriented, and able to ...

Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world ... High level support experience * Retail experience * Excellent verbal and written communication ...

We'reCart.com, one of the fastest growing commerce enablement companies in the world. We provide ... High level support experience * Retail experience * Excellent verbal and written communication ...

Required Skills & Experience * 3-5 years of IT support experience (Level 1 and Level 2). * ... Clear communicator able to explain technical solutions * Organized, detail-oriented, and able to ...

For remote positions, employees can sit in one of the following states: Ohio & Florida. Please only ... Provide first-level support via inbound calls for WOW! Business Voice & Data products (POTS, EMTA ...

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...

Tier 2 Technical Support

Columbus, OH ยท On-site

$30 - $35/hr

Provide excellent customer support while maintaining service level expectations * Contribute to ... Experience providing Tier 2 technical support in an enterprise environment * Strong working ...

Provide excellent customer support while maintaining service level expectations * Contribute to ... Experience providing Tier 2 technical support in an enterprise environment * Strong working ...

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Technical Support Level 1 information

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How much do technical support level 1 jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support level 1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What states have the most Technical Support Level 1 jobs?

States with the most job openings for Technical Support Level 1 jobs include:

A map of the United States highlighting the number of Technical Support Level 1 job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Technical Support Level 1 job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Technical Support

Columbus, OH โ€ข On-site

$20 - $22/hr

Contractor

Re-posted 9 days ago


Job description

Title: IT Technical Support
Location: 
  Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience