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Technical Support Level 1 Jobs (NOW HIRING)

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... level. Additional Information All your information will be kept confidential according to EEO ...

ACS Security

Technical Support

Tulsa, OK

$32K - $41K/yr

Are you the one your grandparents call when they need help with newfangled gadgets? At Alert 360 ... Provide technical support to customers by researching and troubleshooting problems, while ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this role:

LinenMaster

Technical Service Representative, Level 1

$45K - $50K/yr

Our team supports industry-leading software platforms, including Alliant Systems and LinenMaster ... About the Role We are looking for a Level 1 Technical Service Representative to join our TEXO team.

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

This is an excellent opportunity for an IT support professional who enjoys hands-on technical work ... Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity

Integrated Resources INC

Technical Support

Annapolis, MD

$37K - $46K/yr

... one of the tri-states most well-respected professional specialty firms. IRI has built its ... Supports computer users with installation of basic hardware/software and networking components to ...

Twinstate Technologies

Technical Support

New York, NY · On-site

$34K - $80K/yr

TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ... Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things ...

CodeForce

Technical Support Engineer - VOIP & MSP

Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems. * Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and ...

Twinstate Technologies

Technical Support

Plattsburgh, NY · On-site

$34K - $80K/yr

TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ... Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

... one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast ... Support duties include but are not limited to network connectivity troubleshooting, desktop ...

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All JobsTechnical Support Level 1 Jobs

Technical Support Level 1 information

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$14

$26

$44

How much do technical support level 1 jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for technical support level 1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What are Technical Support Level 1 jobs?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What is tier 1 technical support?

Tier 1 technical support is the first level of customer assistance, where support agents handle basic issues such as password resets, account access, and troubleshooting common hardware or software problems. These agents typically follow scripted procedures and use remote tools to resolve simple technical issues quickly.

What are some common challenges faced by Technical Support Level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.

What jobs pay $4000 a week without a degree?

A Technical Support Level 1 role typically does not pay $4,000 a week; such high earnings usually require advanced skills, certifications, or experience. Jobs that can pay this amount without a degree are rare and often involve sales, specialized trades, or entrepreneurial ventures. Most high-paying roles without a degree focus on skills, certifications, or experience rather than formal education alone.

What is level 1 tech support?

Level 1 technical support is an entry-level role responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. Support staff typically use remote tools and follow scripted procedures, often working in call centers or help desks, and may require basic certifications like CompTIA A+.

What does a level 1 tech do?

A Level 1 technical support specialist handles basic customer issues, such as troubleshooting hardware and software problems, providing account assistance, and guiding users through simple solutions. They typically use remote tools and follow established procedures, escalating more complex issues to higher support levels when necessary.
More about Technical Support Level 1 jobs
What states have the most Technical Support Level 1 jobs? States with the most job openings for Technical Support Level 1 jobs include:
What job categories do people searching Technical Support Level 1 jobs look for? The top searched job categories for Technical Support Level 1 jobs are:
Technical Support Level 1 jobs near you
Infographic showing various Technical Support Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical support

Technical support

Arete Technologies, Inc.

Richmond, VA

$37K - $46K/yr

Full-time

Posted 28 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:

ABC Tech Support 3

*In Person Only*

*local candidates strongly preferred

*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions

Job Description

This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware.

Experience and Skills

3 to 5 years experience Tier II support in Information Technology Services

Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.

Skills and Abilities:

SQL

PLSQL

Business Objects Enterprise

Crystal Reports

Footprints

ITIL

Strong analytical, interpersonal and written/verbal communication skills

Sound problem resolution, judgment and decision-making skills

MS Office Proficiency (Word, Excel,)

Ability to demonstrate creative thinking

Ability to develop relationships

Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.

Ability to communicate well and work independently with minimum supervision.

Strong willingness to learn new technologies, dive into challenges and take direction

Ability in problem analysis and resolution.

Preferred Qualifications

Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.

ITIL certification

Qualifications

Personal Computer Hardware Knowledge
Software installs and troubleshooting knowledge and experience
Tier 2 and Tier 3 Help Desk experience
Crystal Reports, SQL, MS Office Suite,
College graduate with degree in IT or related field
ITIL certified
Ability to work independently with minimum supervision.
Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills
Hands on experience supporting end user hardware and software problems at an advanced level.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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