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Technical Support Level 1 Jobs (NOW HIRING)

nLeague

Technical support

Atlanta, GA · On-site

This position requires one day onsite per week. Additional Qualifications * Minimum 5 years' experience providing both front and back end technical support for 3rd party application products.

Weave

Technical Support

Lehi, UT · On-site

... level of satisfaction. Not only does our support team tackle every call and message with a ... Minimum of 1 year of Customer Support experience. * Background and interest in technology: Must ...

Collabera

Technical Support

Carrollton, TX · On-site

$18/hr

... one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT ... As a Technical Support Representative, you will be resolving technical problems reported by tax ...

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... Additional Information Provide second-level end user support for computer systems (software ...

Jamison Door Company

Technical Support

Hagerstown, MD · On-site

$25 - $30/hr

Supported by state-of-the-art manufacturing processes, cutting edge designs, and world leading ... one another, and creating a strong team that provides the BMP Group with industry-leading technical ...

Lynn Rodens

Technical Support

Mobile, AL · On-site

$37K - $46K/yr

... 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity • Maintain clean, organized workstation installations with proper cable management • Document and manage support ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

Preferred Experience 3 Years of IT Technical Support (Candidates that do not have at least 1 year of experience will not be considered). Previous experience at an IT Support or Managed Services ...

Jamison Door Company

Technical Support

Hagerstown, MD · On-site

$25 - $30/hr

Supported by state-of-the-art manufacturing processes, cutting edge designs, and world leading ... one another, and creating a strong team that provides the BMP Group with industry-leading technical ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

Preferred Experience 3 Years of IT Technical Support (Candidates that do not have at least 1 year of experience will not be considered). Previous experience at an IT Support or Managed Services ...

Kent School

Technical Support Specialist

Kent, CT · On-site

Technical Support Specialist Reports to: IT Manager Schedule/Travel: Full-time, calendar year ... Serve as a Level 1 support resource for academic technology platforms used across the school ...

Collabera

Technical Support

Ann Arbor, MI

$36K - $46K/yr

Established in 1991, Collabera is one of the fastest growing end-to-end information technology ... Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ...

Stefanini

Technical Support Engineer

Greensboro, NC · On-site

... Call: +1 / Email: Work LocationReport-to location is flexible to either Greensboro, NC, or ... Lead level is a specialist in Technical Support Engineering, typically obtained through education ...

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Technical Support Level 1 information

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$14

$26

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How much do technical support level 1 jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support level 1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What is a technical support level 1?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a technical support level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What are some common challenges faced by technical support level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.
More about Technical Support Level 1 jobs
What states have the most Technical Support Level 1 jobs? States with the most job openings for Technical Support Level 1 jobs include:
What job categories do people searching Technical Support Level 1 jobs look for? The top searched job categories for Technical Support Level 1 jobs are:
Technical Support Level 1 jobs near you
Infographic showing various Technical Support Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst

Detroit Zoological Society

Royal Oak, MI • On-site

Full-time

Posted 6 days ago

Job description

Technical Support Analyst
General Description
The Technical Support Analyst is responsible for providing customer technical service, support and training to staff members in audio and visual technology. This position will analyze, evaluate and diagnose technical problems involving organization-wide A/V services and products; assess the complexity and determine resolutions; report on findings; recommend and document solutions.
The Technical Support Analyst must continually expand their knowledge of software applications and hardware as technology changes. This position is an integral part of the Information Technology Department and as such services the entire staff.
This job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.
Principal Duties and Responsibilities
  • Responsible for diagnosing and/or resolving level one problems related to cameras, audio, projection and radios throughout the Detroit Zoo and Belle Isle Nature Center campuses.
  • Effectively uses IT-mandated solutions as part of daily operations, including the IT helpdesk solution and other standard DZS software platforms (Outlook, Teams, etc.)
  • Document problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets.
  • Provide hardware and software deployment as it relates to the role and support to the user community.
  • Performs IT-related duties as assigned by IT leadership.
  • Occasionally perform user account maintenance. Activities include unlocking accounts, password resets and permission modifications to allow for camera access.
  • Provide one-on-one and group training for peers and staff members. This would include trainings on new technologies, hardware/software and process changes as it relates to cameras, audio, and studio technology.
  • Participate in certification and impromptu training to effectively learn new technologies that are applied within the DZS environment.
  • Collaborate with IT team, service partners, and vendors for problem management of complex technical support issues.
  • Assist system and network administrators in troubleshooting network connections software issues, integration with various vendors via triage role and documentation of network processes and infrastructure.
  • Participate in special projects or events as assigned.
  • Small amounts of travel to other DZS sites in the area as needed

Qualifications
Education and Experience
  • Minimum of three (3) years' experience configuring, installing, troubleshooting and repairing camera and audio-visual hardware and software.
  • High level of customer service experience required.
  • Experience with end-user customer support and remote access software and help desk systems.
  • A valid State of Michigan Driver's license.
  • Certifications as required for administering the various technical operations systems/platforms at the DZS.

Knowledge, Skills, and Abilities
  • Ability to use customer-service oriented techniques to determine and resolve problems and respond competently with the appropriate sense of urgency to customer requests.
  • Self-motivated and the ability to work with minimum supervision.
  • Strong verbal and written communication skills.
  • Quick learner, proactive individual with the ability to work in a dynamic, fast-changing environment.
  • Must be able to provide after-hours support on a rotational basis with occasional travel required to Belle Isle Nature Center.

Preferred
  • Associate degree in computer or certified Microsoft technology
  • Working experience with Milestone, Axis, Genetec
  • Networking experience supporting Layer 2 & 3 switches

Working Conditions
The work environment is generally comfortable and most work is inside an office environment. The position will require outdoor exposure to seasonal weather conditions for camera installations/repairs, special events, project installations, troubleshooting, openings, etc.
Physical Requirements
This position requires sitting, standing, walking, bending, and stooping for extended periods, the ability to lift and move up to 50 pounds, and the use of standard office equipment and the computer. It also requires the ability to give and receive information audibly through speaking and listening, as well as through email and text.
The individual must be able to satisfactorily perform the essential functions of the job with or without accommodation. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the role.
Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.

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