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Weekend Tier 3 Support Jobs (NOW HIRING)

Aretum

Tier III Support Technician

Arlington, VA · On-site

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

TecTammina

Tier 3 Support Engineer

Redmond, WA · On-site

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

About The Role When the hardest problems land in Nerdio's support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for engineers who thrive on deep investigation and ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Availability for After-Hours and weekend Support * Professional dress and demeanor required.

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Availability for After-Hours and weekend Support * Professional dress and demeanor required.

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY · On-site

$85K - $95K/yr

Helpdesk Tier 3 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Availability for After-Hours and weekend Support * Professional dress and demeanor required.

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

iClassPro Inc

Tier 3 Technical Support

Longview, TX · On-site

About the Role We're looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you'll handle complex technical issues , work directly with our engineering team ...

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Weekend Tier 3 Support information

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$14

$26

$44

How much do weekend tier 3 support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for weekend tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Weekend Tier 3 Support vs Weekend Network Support?

AspectWeekend Tier 3 SupportWeekend Network Support
CertificationsTypically Cisco, CompTIA, or vendor-specific certificationsSimilar certifications, often Cisco or network-specific
Work EnvironmentData centers, enterprise IT, technical support teamsNetwork operations centers, enterprise networks, troubleshooting
Employer & Industry UsageIT service providers, large corporations, telecomsTelecom companies, ISPs, large enterprises

Weekend Tier 3 Support and Weekend Network Support both require technical certifications and involve troubleshooting complex issues. While Tier 3 focuses on advanced support for various IT systems, Network Support specializes in network infrastructure. Both roles are vital in maintaining enterprise IT and network stability during weekend shifts.

More about Weekend Tier 3 Support jobs
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What job categories do people searching Weekend Tier 3 Support jobs look for? The top searched job categories for Weekend Tier 3 Support jobs are:
Weekend Tier 3 Support jobs near you
Infographic showing various Weekend Tier 3 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 3 Support Engineer

Pennant Services

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values-Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages,and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root causeanalysis, long-term remediation, and active participation in IT projects and continuous improvementinitiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk and other IT teams. This position participates in an on-call rotation and is responsible for responding tocritical incidents and urgent escalations outside normal business hours.

JOB DUTIES
Advanced Incident & Problem Management

  • Resolve escalated incidents requiring deep technical expertise.
  • Perform root cause analysis for recurring issues and recommend long-term fixes.
  • Support critical incidents, ensuring minimal disruption to business operations.
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause
  • analysis, and provide advanced support for critical systems.
  • Document incident findings, lessons learned, and permanent fixes.

Project & Technical Involvement

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations.
  • Partner with other IT teams on cross-functional projects.
  • Assist with testing, rollout support, and post-implementation validation.
  • Provide technical input and risk assessment during change management and releasemanagement procedures.

Knowledge & Continuous Improvement

  • Develop advanced documentation and knowledge base content.
  • Mentor tier 1 and 2 to improve technical capability across the team.
  • Recommend tooling, process, or architectural improvements to enhance support effectivenessand system reliability.

Liaison & Collaboration

  • Act as a technical bridge between the service desk and other IT functions.
  • Communicate effectively with business stakeholders during escalations or projects.
  • Ensure alignment of support with organizational IT strategy.
  • Provide status updates, post-incident reports, and technical explanations as needed.
The above statements are only meant to be a representative summary of the major duties andresponsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 4+ years in IT support with significant Tier 2/3 experience.
  • Advanced knowledge of Windows, macOS, and Linux environments.
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls).
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS).
  • Experience with scripting and automation (PowerShell, Python, Bash).
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA).
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/AzureSolutions Architect, etc.) preferred.
  • Excellent written and verbal communication skills.
  • Experience supporting regulated, high-availability, and fast-paced environments with acustomer-focused mindset.
  • Strong collaboration skills, ability to work under pressure, and manage escalationseffectively.
  • Competence in documentation and change management processes.
  • Excellent analytical and problem-solving skills.

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee's needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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