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Weekend Tier 3 Support Jobs (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is ...

TecTammina

Tier 3 Support Engineer

Redmond, WA

Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Availability for After-Hours and weekend Support * Professional dress and demeanor required.

BRAD HALL COMPANIES

IT Support Tier 2

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

Recognize issues requiring escalation and coordinate with Tier 3 support for resolution. Administrative & Team Support * Document all support requests, troubleshooting steps, and resolutions in the ...

Brad Hall Companies

IT Support Tier 2

Idaho Falls, ID · On-site

$50K - $65K/yr

Recognize issues requiring escalation and coordinate with Tier 3 support for resolution. Administrative & Team Support * Document all support requests, troubleshooting steps, and resolutions in the ...

ECS

IT Operations Lead [Tier 3] - Senior

Fairfax, VA · On-site

Lead Tier 3 operational support activities for enterprise infrastructure and network services. * Serve as the primary escalation point for complex incidents, ensuring timely resolution. * Coordinate ...

Equiliem

Tier 3 Call Support

$18.50 - $24.75/hr

Title: Tier 3 Call Support Location: Remote Key Responsibilities * Conduct outbound calls to existing members to provide updates, resolve queries, and ensure satisfaction. * Communicate clearly about ...

American Systems

Service Desk Tier 2/3 Support

Mclean, VA · On-site

$93K - $101K/yr

Service Desk Tier 2/3 Support Location US-VA-McLean ID 2026-4575 Category IT / Cyber Security / Network Systems Position Type Full-Time Remote Yes Clearance Required Secret Overview AMERICAN SYSTEMS ...

Agile Defense

Tier III Analyst

Rosslyn, VA · Hybrid

Our vision is to bring adaptive innovation to support our nation's most important missions through ... Tier III Analyst Location: Hybrid, Rosslyn, VA Clearance Level: Secret, Must Have Clearance to ...

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

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Weekend Tier 3 Support information

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How much do weekend tier 3 support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for weekend tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Weekend Tier 3 Support vs Weekend Network Support?

AspectWeekend Tier 3 SupportWeekend Network Support
CertificationsTypically Cisco, CompTIA, or vendor-specific certificationsSimilar certifications, often Cisco or network-specific
Work EnvironmentData centers, enterprise IT, technical support teamsNetwork operations centers, enterprise networks, troubleshooting
Employer & Industry UsageIT service providers, large corporations, telecomsTelecom companies, ISPs, large enterprises

Weekend Tier 3 Support and Weekend Network Support both require technical certifications and involve troubleshooting complex issues. While Tier 3 focuses on advanced support for various IT systems, Network Support specializes in network infrastructure. Both roles are vital in maintaining enterprise IT and network stability during weekend shifts.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Weekend Tier 3 Support role typically refers to a probationary period during which an employee's performance and fit for the position are evaluated. Many companies or support teams use this period to assess skills, reliability, and adherence to protocols before offering permanent employment or benefits.

What hot tech job pays $775,000?

High-level roles such as senior software engineers, data scientists, or specialized cybersecurity experts can reach annual compensation of $775,000 or more, especially with bonuses and stock options. These positions typically require advanced skills, certifications, and extensive experience in their fields.

What jobs pay $700 a day?

Weekend Tier 3 Support roles can pay around $700 per day, especially for experienced professionals with specialized skills in IT support, troubleshooting, and customer service. Such positions often require technical certifications and the ability to work independently during weekends or outside regular hours.

What is Tier 3 support job description?

A Tier 3 support role involves handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. It requires advanced troubleshooting skills, in-depth knowledge of systems or products, and often involves collaborating with development or engineering teams to resolve escalated problems. The position typically requires experience with diagnostic tools, technical certifications, and strong problem-solving abilities.
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Weekend Tier 3 Support jobs near you
Tier 3 Support Engineer

Tier 3 Support Engineer

Pennant Services, Inc.

Nashville, TN

Full-time

Posted 22 days ago

Be an early applicant

Key responsibilities

  • Resolve escalated incidents requiring deep technical expertise and perform root cause analysis for recurring issues.

  • Contribute to IT projects such as upgrades, system rollouts, integrations, and provide technical input during change management.

  • Develop advanced documentation and knowledge base content, and mentor Tier 1 and 2 support staff.

Job description

WHO WE ARE

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

JOB SUMMARY 
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root cause analysis, long-term remediation, and active participation in IT projects and continuous improvement initiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk  and other IT teams. This position participates in an on-call rotation and is responsible for responding to critical incidents and urgent escalations outside normal business hours. 

JOB DUTIES 
Advanced Incident & Problem Management  

  • Resolve escalated incidents requiring deep technical expertise. 
  • Perform root cause analysis for recurring issues and recommend long-term fixes. 
  • Support critical incidents, ensuring minimal disruption to business operations. 
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause 
  • analysis, and provide advanced support for critical systems.  
  • Document incident findings, lessons learned, and permanent fixes. 

Project & Technical Involvement  

  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations. 
  • Partner with other IT teams on cross-functional projects. 
  • Assist with testing, rollout support, and post-implementation validation. 
  • Provide technical input and risk assessment during change management and release management procedures. 

Knowledge & Continuous Improvement  

  • Develop advanced documentation and knowledge base content. 
  • Mentor tier 1 and 2 to improve technical capability across the team. 
  • Recommend tooling, process, or architectural improvements to enhance support effectiveness and system reliability. 

Liaison & Collaboration  

  • Act as a technical bridge between the service desk and other IT functions. 
  • Communicate effectively with business stakeholders during escalations or projects. 
  • Ensure alignment of support with organizational IT strategy. 
  • Provide status updates, post-incident reports, and technical explanations as needed. 
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. 

QUALIFICATIONS 

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 
  • 4+ years in IT support with significant Tier 2/3 experience. 
  • Advanced knowledge of Windows, macOS, and Linux environments. 
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls). 
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS). 
  • Experience with scripting and automation (PowerShell, Python, Bash). 
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA). 
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/Azure Solutions Architect, etc.) preferred. 
  • Excellent written and verbal communication skills. 
  • Experience supporting regulated, high-availability, and fast-paced environments with a customer-focused mindset. 
  • Strong collaboration skills, ability to work under pressure, and manage escalations effectively.  
  • Competence in documentation and change management processes. 
  • Excellent analytical and problem-solving skills. 

Wage: Dependent on Experience
Type: Full-Time

Location: Hybrid in Nashville, TN
 

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.