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Weekend Tier 3 Support Jobs (NOW HIRING)

IT Support Tier 1

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support. * During problem escalations, act as a liaison between customers and Tier 2 support. * Assist end users with installation ...

IT Support Tier 1

Idaho Falls, ID · On-site

$45K - $55K/yr

Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support. * During problem escalations, act as a liaison between customers and Tier 2 support. * Assist end users with installation ...

Support team in managing time effectively, providing guidance for the team's workflow and setting ... Tier 3 Setter Pay Range: $23.50-$32.00/hour By submitting an application below, you are agreeing to ...

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...

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Weekend Tier 3 Support information

See salary details

$14

$26

$44

How much do weekend tier 3 support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for weekend tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Weekend Tier 3 Support vs Weekend Network Support?

AspectWeekend Tier 3 SupportWeekend Network Support
CertificationsTypically Cisco, CompTIA, or vendor-specific certificationsSimilar certifications, often Cisco or network-specific
Work EnvironmentData centers, enterprise IT, technical support teamsNetwork operations centers, enterprise networks, troubleshooting
Employer & Industry UsageIT service providers, large corporations, telecomsTelecom companies, ISPs, large enterprises

Weekend Tier 3 Support and Weekend Network Support both require technical certifications and involve troubleshooting complex issues. While Tier 3 focuses on advanced support for various IT systems, Network Support specializes in network infrastructure. Both roles are vital in maintaining enterprise IT and network stability during weekend shifts.

More about Weekend Tier 3 Support jobs
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What job categories do people searching Weekend Tier 3 Support jobs look for? The top searched job categories for Weekend Tier 3 Support jobs are:
Tier 3 Technician

Tier 3 Technician

Frontline Managed Services

Chicago, IL • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.


Key responsibilities

  • Serve as the final escalation point for Tier 1 and Tier 2 support teams, resolving advanced technical issues across systems, networks, and applications.

  • Perform root cause analysis on recurring incidents and implement long-term solutions.

  • Provide onsite technical support at client location one day per week, including troubleshooting, maintenance, and relationship management.


Job description

Position Summary:
The Tier 3 Technical Technician serves as the highest level of escalation within the service desk technical support structure, responsible for diagnosing and resolving complex infrastructure, system, and application issues. This role combines deep technical expertise with client-facing responsibilities, including a once weekly onsite support at a designated client location. The technician will act as a subject matter expert, mentor lower-tier support staff, and contribute to continuous improvement of IT operations.
Key Responsibilities:
  • Serve as the final escalation point for Tier 1 and Tier 2 support teams, resolving advanced technical issues across systems, networks, and applications
  • Perform root cause analysis on recurring incidents and implement long-term solutions
  • Provide onsite technical support at client location one day per week, including troubleshooting, maintenance, and relationship management
  • Implement, and maintain IT infrastructure components such as servers, networking equipment, and cloud environments
  • Collaborate with internal teams and client stakeholders to plan and execute IT projects and upgrades
  • Maintain detailed documentation for systems, processes, and issue resolutions
  • Monitor system performance and proactively address potential risks or inefficiencies
  • Assist in developing and enforcing IT standards, policies, and best practices
  • Mentor and provide guidance to Tier 1 and Tier 2 technicians
  • Participate in on-call rotation as needed for critical incident response

Required Qualifications:
  • 5+ years of experience in IT support, with at least 2 years in a Tier 3 or senior technical role
  • Strong expertise in Windows Server, Active Directory, and Microsoft 365 environments
  • Advanced knowledge of networking concepts (DNS, DHCP, VLANs, VPNs, firewalls)
  • Experience with virtualization platforms (e.g., VMware, Hyper-V)
  • Familiarity with cloud platforms such as Azure
  • Proven ability to troubleshoot complex technical issues across multiple systems
  • Strong documentation and communication skills

Preferred Qualifications:
  • Industry certifications such as Microsoft (MCSE), Cisco (CCNA/CCNP), or CompTIA (Security+, Network+)
  • Experience working in a Managed Service Provider (MSP) environment
  • Scripting or automation experience (PowerShell preferred)
  • Exposure to cybersecurity tools and best practices

Soft Skills:
  • Strong problem-solving and analytical thinking
  • Ability to communicate technical concepts to non-technical stakeholders
  • High level of accountability and ownership
  • Customer-focused mindset with strong interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment

Work Environment:
  • Hybrid role with one scheduled onsite day per week at client location
  • Remaining work performed remotely
  • Occasional after-hours or weekend work may be required for maintenance or critical incidents