ZipRecruiter

Log In

1

Weekend Tier 3 Support Jobs (NOW HIRING)

ASM Research

Tier III Deputy

Arlington, VA · On-site

$133.10K/yr

The Tier III Deputy will be responsible for maintaining and implementing the Tier III support structure and ticket resolution processes. They will engage in ticket reviews, minor troubleshooting, and ...

ECS

Senior Tier-3 Analyst

Falls Church, VA · On-site

$93.90K - $124.30K/yr

The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration ... Tier-3 Analyst serves as the most advanced technical resource within the WDP User Support Desk ...

iWorks Corporation

OR

$30K - $40K/yr

Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation * Maintain communication with users regarding ticket status and resolution * Document incidents ...

next page

Showing results 1-20

People also search for

All JobsTier 3 Support JobsWeekend Tier 3 Support Jobs

Weekend Tier 3 Support information

See salary details

$14

$26

$44

How much do weekend tier 3 support jobs pay per hour?

As of May 29, 2026, the average hourly pay for weekend tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Weekend Tier 3 Support vs Weekend Network Support?

AspectWeekend Tier 3 SupportWeekend Network Support
CertificationsTypically Cisco, CompTIA, or vendor-specific certificationsSimilar certifications, often Cisco or network-specific
Work EnvironmentData centers, enterprise IT, technical support teamsNetwork operations centers, enterprise networks, troubleshooting
Employer & Industry UsageIT service providers, large corporations, telecomsTelecom companies, ISPs, large enterprises

Weekend Tier 3 Support and Weekend Network Support both require technical certifications and involve troubleshooting complex issues. While Tier 3 focuses on advanced support for various IT systems, Network Support specializes in network infrastructure. Both roles are vital in maintaining enterprise IT and network stability during weekend shifts.

More about Weekend Tier 3 Support jobs
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What job categories do people searching Weekend Tier 3 Support jobs look for? The top searched job categories for Weekend Tier 3 Support jobs are:
Weekend Tier 3 Support jobs near you
Infographic showing various Weekend Tier 3 Support job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 16% Full Time, 69% Part Time, 12% Contract, and 1% Nights. Highlights an 21% Physical, 14% Hybrid, and 65% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier III Deputy

Tier III Deputy

ASM Research

Arlington, VA • On-site

$133.10K/yr

Full-time

Posted 26 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

25th of 203 rated it services

Job description

The Tier III Deputy will be responsible for maintaining and implementing the Tier III support structure and ticket resolution processes. They will engage in ticket reviews, minor troubleshooting, and ticket assignments, and be responsible for providing status updates regarding current ticket load and resolution metrics. They will also be responsible for organizing trackers and work for Tier III related documentation, such as Standard Operating Procedures and Knowledge Base Articles. With a constant eye for improvement, they will participate in process improvement sessions to streamline team procedures and enhance system functionality for better end customer experience.
  • Leads problem analysis and resolution meetings to identify and prevent recurring incidents and develop a plan to implement the resolution as appropriate.
  • Oversees process improvement efforts and reports on the status of enhancements.
  • Responsible for the prevention of recurring incidents by determining root cause and driving implementation of corrective actions.
  • Leads the Problem Management process, training and advising users on process, and mentoring first-level associates.
  • Operates with appreciable latitude in developing methodology and presenting solutions to problems.
  • Delivers results of the problem investigation to stakeholders.
  • Monitors and supports incident management in production, development, and test environments.
  • Responsible for managing the life cycle of all problems and for the end-to-end management of problem investigations by facilitating root cause investigations and progressing the implementation of corrective and preventive measures.
  • Creates, maintains, and ensures compliance with problem management guidelines, procedures, policies, and end-to-end processes.
  • Creates, updates and maintains end-user documentation.
  • Works with other infrastructure teams to help with internal documentation and process enhancement ensuring that all groups are working at an optimum level in terms of major incident and problem management.
  • Develops and populates Knowledge Management Database with known troubleshooting procedures. Develops Known Errors and "lessons learned" on all escalated incidents.
  • Identifies vulnerabilities and opportunities for improvement, as well as maintains metrics to help develop analysis that will drive improvement in all areas of program operations.
  • Serves as an escalation point between client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
  • Creates necessary dashboards/reports to show progress/performance metrics.
  • Creates, tracks, and documents incident tickets and records data in data management system.

Minimum Qualifications
  • Bachelor's Degree in Business/Information Systems or related field preferred or equivalent relevant experience.
  • ITIL Certification and/or Problem Management Certification preferred.
  • 5-10 years industry experience in Incident Management and/or Problem Management
  • Candidates must have a current secret security clearance

Other Job Specific Skills
  • An advanced understanding problem management best practices.
  • Expertise in supporting/working within an ITIL structured environment especially in problem management.
  • Demonstrates ability to manage multiple assignments and prioritize work in a timely manner.
  • Excellent technical writing skills.
  • Must be a team player who is comfortable communicating with team members, managers, and client/customer.
  • A self-starter who is capable of working independently and as a team on assigned tasks.
  • Extensive experience with fault and performance monitoring and reporting tools.
  • Must possess flexibility in a frequently changing environment.
  • Strong oral and written communication skills including the ability to translate technical issues/concepts into ways for non-technical staff to understand.
  • Strong analytical skills to lead the resolution process for complex problems requiring in-depth evaluation.
  • Proven ability to communicate complex technology solutions across to technical and non-technical audiences, as well as management and executive leadership.
  • Ability to use data mining, validation, and aggregation as well as testing and explaining results.
  • Highly skilled in the implementation, integration, testing, and support of distributed applications.
  • Demonstrated ability to quickly understand complex systems.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply