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Tier 2 It Support Jobs (NOW HIRING)

beBright

Tier 2 IT Support Technician

Knoxville, TN

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

beBright

Tier 2 IT Support Technician

Knoxville, TN

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

VC5 Consulting

Desktop Support - Tier 2

Jacksonville, FL · On-site

This role focuses on providing tier two IT support across multiple locations, addressing help desk tickets, and resolving networking, hardware, and software issues. The new hire will collaborate with ...

New

Tech-Keys

IT Engineer, Tier 2 MN

Eagan, MN · On-site

$75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

TeamLogic IT

Be Seen First

Tier 2 IT Technician

Salem, OR · On-site

$55K - $75K/yr

The Tier 2 IT Technician plays a crucial role within a medium-sized technical team, providing advanced support and maintenance for IT systems in an office environment. Reporting directly to the Chief ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

$70K/yr

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Brad Hall Companies

IT Support Tier 1

Idaho Falls, ID · On-site

$45K - $55K/yr

Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support. * During problem ... Aid all other IT Support staff as needed or assigned. * Perform miscellaneous job-related duties as ...

BRAD HALL COMPANIES

IT Support Tier 2

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

T. Support Tech - Tier 2 that will provide Tier 1 and Tier 2 technical support for computers, networks, phones, and other technology throughout the enterprise. Support is delivered via help desk ...

Back Bay Networks

IT Specialist

Orlando, FL · On-site

$65K/yr

Provide Tier 2 support across Windows, macOS, and Microsoft 365 environments. * Troubleshoot and ... What We're Looking For * 3-5 years of hands-on IT support experience, preferably with an MSP.

Big Brand Tire & Service

IT Support Tier I

Tulsa, OK

$20 - $28/hr

IT Support Tier I Type: Hybrid The IT Support Level I Technician is responsible for providing first ... Escalate unresolved issues to Tier II or Tier III support following defined procedures. Device ...

Thinkbrg

IT Service Delivery Manager

Washington, DC

We do Consulting Differently The IT Service Delivery Manager leads BRG's global Tier 2 IT support organization, delivering high-quality support for endpoint devices, office technologies, and in ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...

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Tier 2 It Support information

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$14

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$37

How much do tier 2 it support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for tier 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support specialist, and why are they important?

To thrive as a Tier 2 IT Support specialist, you need a solid understanding of operating systems, networking, hardware troubleshooting, and typically a relevant degree or IT certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic software is essential for resolving technical issues efficiently. Strong problem-solving skills, patience, and effective communication are crucial soft skills for working with both end-users and technical teams. These skills and qualities are vital for diagnosing complex problems, ensuring timely solutions, and maintaining high levels of user satisfaction.

What are Tier 2 IT Support specialists?

Tier 2 IT Support specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier 1 support staff. They provide in-depth troubleshooting, analyze problems, and may escalate unresolved issues to higher-level engineers if necessary. Tier 2 specialists often have advanced knowledge of systems, networks, and software, and they work closely with users and other support teams to ensure efficient problem resolution. Their responsibilities may also include maintaining documentation and providing guidance to Tier 1 staff.

What are some typical challenges faced by Tier 2 IT Support professionals, and how are they addressed in a team environment?

Tier 2 IT Support professionals often encounter complex technical issues that require deeper troubleshooting beyond standard procedures. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with end-users and Tier 1 staff. Collaboration is key; Tier 2 teams regularly work with Tier 1 to gather background information and escalate unresolved cases to Tier 3 when necessary. Regular knowledge sharing and documentation within the team help resolve recurring issues more efficiently and support professional growth.
More about Tier 2 It Support jobs
What cities are hiring for Tier 2 It Support jobs? Cities with the most Tier 2 It Support job openings:
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Tier 2 It Support jobs near you
Infographic showing various Tier 2 It Support job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier 2 IT Support Technician

beBright

Knoxville, TN

$20.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

POSITION SUMMARY

beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 support and plays a key role in maintaining technology systems that support patient care and practice operations. This is a hybrid position and will be primarily based out of our practices in Farragut, TN and Lenoir City, TN.

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable technology services. This position primarily supports our Southeast practices and requires occasional travel to office locations.

WHO WE ARE

At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes through a dual-specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and doctor-led shared services organization provides administrative and operational support while creating opportunities for growth and career advancement.

WHO WE ARE LOOKING FOR

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Minimum of 2–4 years of IT support experience, including troubleshooting and end-user support.
  • Experience supporting healthcare, dental, or other patient-care environments preferred.
  • Experience supporting multiple office locations and remote users.
  • Working knowledge of Microsoft 365, Azure, and Microsoft Intune.
  • Experience supporting Windows workstations, printers, mobile devices, and peripheral equipment.
  • Familiarity with cloud-based phone systems.
  • Basic understanding of networking concepts including VPNs, wireless networks, and Cisco Meraki environments.
  • Familiarity with endpoint security, multi-factor authentication, and cybersecurity best practices.
  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.
  • Excellent customer service, communication, and problem-solving skills.

RESPONSIBILITIES

  • Provide Tier 2 technical support for end users across multiple practice locations.
  • Troubleshoot and resolve escalated hardware, software, application, and network issues.
  • Support Microsoft 365 applications, user accounts, email, and device management.
  • Assist with workstation setup, software installation, equipment deployment, and employee onboarding.
  • Support printers, scanners, phones, and other office and clinical technology.
  • Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
  • Collaborate with Tier 1 support and senior IT team members to resolve complex issues.
  • Assist with system upgrades, deployments, and technology projects.
  • Maintain accurate inventory records for hardware and technology assets.
  • Educate end users on technology best practices and security awareness.
  • Monitor support requests to ensure timely resolution and excellent customer service.

WHAT WE OFFER

  • Competitive salary based on experience.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with 3% Safe Harbor contribution.
  • Paid time off, holidays, and sick time.
  • Collaborative team environment with opportunities for advancement.
  • Exposure to a growing multi-site healthcare organization.

TRAVEL

Travel between supported practice locations is required, up to 30%. Must have reliable transportation to provide onsite support as requested.

If you enjoy solving technical problems, helping end users succeed, and supporting technology that directly impacts patient care, we encourage you to apply and join our growing IT team.

beBright participates in E-Verify.

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