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Tier 2 It Support Jobs (NOW HIRING)

BeBright

Tier 2 IT Support Technician

Knoxville, TN · On-site

$20.50 - $28.25/hr

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable ...

Peraton

Tier 2 IT Support Technician

Albuquerque, NM · On-site

$66K - $106K/yr

Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government ...

Peraton

Tier 2 IT Support Technician

Albuquerque, NM · On-site

$66K - $106K/yr

Responsibilities Position Summary Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government ...

Tech-Keys

IT Engineer, Tier 2 MN

Eagan, MN · On-site

$75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

TEEMA

Be Seen First

IT Support - Tier 2

Twin Falls, ID · On-site

$25 - $29/hr

End-User Computing Specialist 2 (Tier 2 IT Support) Location: Twin Falls, ID (In-field position requiring travel throughout the Magic Valley region) - must have valid driver's license and vehicle to ...

New

TEEMA

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IT Support - Tier 2

Twin Falls, ID · On-site

$25 - $29/hr

End-User Computing Specialist 2 (Tier 2 IT Support) Location: Twin Falls, ID (In-field position requiring travel throughout the Magic Valley region) - must have valid driver's license and vehicle to ...

New

Aris Search

Tier 2 MSP Specialist

Bozeman, MT

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

$70K/yr

Tier 2 IT Support Technician Bozeman, MT / Managed IT Services / Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Netranom

Tier 2 IT Technician

Morgantown, WV · On-site

The Role As a Tier 2 Technician , you'll be the backbone of our technical support operations ... related IT support or systems/network administration role * Proficiency in Windows Server ...

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

Big Brand Tire & Service

IT Support Tier I

Tulsa, OK · On-site

$19.75 - $27/hr

IT Support Tier I Type: Hybrid The IT Support Level I Technician is responsible for providing first ... Escalate unresolved issues to Tier II or Tier III support following defined procedures. Device ...

Wanco, Inc.

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IT Support Technician - Tier I

Arvada, CO · On-site

$22 - $25/hr

Wanco Inc. is seeking a IT Support Technician I in our Arvada production facility. JOB SUMMARY ... Tier 2 when needed. This role is high-visibility and fast-paced, and it's the entry point into a ...

New

Town of Falmouth

IT Support Specialist II

Falmouth, MA · On-site

$39.99 - $54.03/hr

Under the general direction of the IT Director, the IT Support Specialist II performs advanced Tier II technical support, systems administration, customer service, and project support functions ...

V-NET Consulting

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Level 2 IT Specialist

Opa Locka, FL · On-site

$54K - $58K/yr

Provide Tier 2 technical support for escalated issues related to: * * Microsoft 365 administration (Exchange, Teams, SharePoint, Intune) * Advanced Windows desktop and server troubleshooting

CubX Inc.

IT Support Engineer (Tier 2) - AZ

Phoenix, AZ · On-site

$55K - $75K/yr

As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You ...

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Tier 2 It Support information

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How much do tier 2 it support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for tier 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support specialist, and why are they important?

To thrive as a Tier 2 IT Support specialist, you need a solid understanding of operating systems, networking, hardware troubleshooting, and typically a relevant degree or IT certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic software is essential for resolving technical issues efficiently. Strong problem-solving skills, patience, and effective communication are crucial soft skills for working with both end-users and technical teams. These skills and qualities are vital for diagnosing complex problems, ensuring timely solutions, and maintaining high levels of user satisfaction.

What are Tier 2 IT Support specialists?

Tier 2 IT Support specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier 1 support staff. They provide in-depth troubleshooting, analyze problems, and may escalate unresolved issues to higher-level engineers if necessary. Tier 2 specialists often have advanced knowledge of systems, networks, and software, and they work closely with users and other support teams to ensure efficient problem resolution. Their responsibilities may also include maintaining documentation and providing guidance to Tier 1 staff.

What are some typical challenges faced by Tier 2 IT Support professionals, and how are they addressed in a team environment?

Tier 2 IT Support professionals often encounter complex technical issues that require deeper troubleshooting beyond standard procedures. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with end-users and Tier 1 staff. Collaboration is key; Tier 2 teams regularly work with Tier 1 to gather background information and escalate unresolved cases to Tier 3 when necessary. Regular knowledge sharing and documentation within the team help resolve recurring issues more efficiently and support professional growth.
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What cities are hiring for Tier 2 It Support jobs? Cities with the most Tier 2 It Support job openings:
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Tier 2 It Support jobs near you
Infographic showing various Tier 2 It Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier 2 IT Support Technician

BeBright

Knoxville, TN • On-site

$20.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY

beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 support and plays a key role in maintaining technology systems that support patient care and practice operations. This is a hybrid position and will be primarily based out of our practices in Farragut, TN and Lenoir City, TN.

The Tier 2 IT Support Technician will troubleshoot hardware, software, network, and application issues while partnering with practice teams and the corporate IT department to ensure reliable technology services. This position primarily supports our Southeast practices and requires occasional travel to office locations.

WHO WE ARE

At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes through a dual-specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and doctor-led shared services organization provides administrative and operational support while creating opportunities for growth and career advancement.

WHO WE ARE LOOKING FOR

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Minimum of 2–4 years of IT support experience, including troubleshooting and end-user support.
  • Experience supporting healthcare, dental, or other patient-care environments preferred.
  • Experience supporting multiple office locations and remote users.
  • Working knowledge of Microsoft 365, Azure, and Microsoft Intune.
  • Experience supporting Windows workstations, printers, mobile devices, and peripheral equipment.
  • Familiarity with cloud-based phone systems.
  • Basic understanding of networking concepts including VPNs, wireless networks, and Cisco Meraki environments.
  • Familiarity with endpoint security, multi-factor authentication, and cybersecurity best practices.
  • Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.
  • Excellent customer service, communication, and problem-solving skills.

RESPONSIBILITIES

  • Provide Tier 2 technical support for end users across multiple practice locations.
  • Troubleshoot and resolve escalated hardware, software, application, and network issues.
  • Support Microsoft 365 applications, user accounts, email, and device management.
  • Assist with workstation setup, software installation, equipment deployment, and employee onboarding.
  • Support printers, scanners, phones, and other office and clinical technology.
  • Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
  • Collaborate with Tier 1 support and senior IT team members to resolve complex issues.
  • Assist with system upgrades, deployments, and technology projects.
  • Maintain accurate inventory records for hardware and technology assets.
  • Educate end users on technology best practices and security awareness.
  • Monitor support requests to ensure timely resolution and excellent customer service.

WHAT WE OFFER

  • Competitive salary based on experience.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with 3% Safe Harbor contribution.
  • Paid time off, holidays, and sick time.
  • Collaborative team environment with opportunities for advancement.
  • Exposure to a growing multi-site healthcare organization.

TRAVEL

Travel between supported practice locations is required, up to 30%. Must have reliable transportation to provide onsite support as requested.

If you enjoy solving technical problems, helping end users succeed, and supporting technology that directly impacts patient care, we encourage you to apply and join our growing IT team.

beBright participates in E-Verify.

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