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Tier 2 It Support Jobs (NOW HIRING)

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

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How much do tier 2 it support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for tier 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 2 IT Support specialist?

Tier 2 IT Support specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier 1 support staff. They provide in-depth troubleshooting, analyze problems, and may escalate unresolved issues to higher-level engineers if necessary. Tier 2 specialists often have advanced knowledge of systems, networks, and software, and they work closely with users and other support teams to ensure efficient problem resolution. Their responsibilities may also include maintaining documentation and providing guidance to Tier 1 staff.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support specialist?

To thrive as a Tier 2 IT Support specialist, you need a solid understanding of operating systems, networking, hardware troubleshooting, and typically a relevant degree or IT certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic software is essential for resolving technical issues efficiently. Strong problem-solving skills, patience, and effective communication are crucial soft skills for working with both end-users and technical teams. These skills and qualities are vital for diagnosing complex problems, ensuring timely solutions, and maintaining high levels of user satisfaction.

What are some typical challenges faced by Tier 2 IT Support specialists, and how are they addressed in a team environment?

Tier 2 IT Support professionals often encounter complex technical issues that require deeper troubleshooting beyond standard procedures. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with end-users and Tier 1 staff. Collaboration is key; Tier 2 teams regularly work with Tier 1 to gather background information and escalate unresolved cases to Tier 3 when necessary. Regular knowledge sharing and documentation within the team help resolve recurring issues more efficiently and support professional growth.
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Tier 2 It Support jobs near you
Infographic showing various Tier 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier II IT Support Specialist

DataField Technology Services

Westerville, OH • On-site

$24 - $34/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Westerville, OH Full-Time On-Site
Join a Growing IT Team
Our client is seeking a motivated Tier II IT Support Specialist (or a seasoned Tier I technician ready for the next step) to join their team in Westerville, Ohio. This is an excellent opportunity for someone who enjoys troubleshooting technical issues, working directly with end users, and expanding their knowledge in Microsoft technologies and networking.
You'll provide hands-on support for a variety of business clients, resolving desktop, server, Microsoft 365, and network-related issues while collaborating with experienced engineers on larger infrastructure projects.
  • Provide Tier I and Tier II technical support for Windows desktops, laptops, and end users.
  • Install, configure, and troubleshoot Windows 10/11 devices.
  • Administer Microsoft 365 including Outlook, Exchange Online, Teams, OneDrive, and SharePoint.
  • Deploy and manage devices using Microsoft Intune and Endpoint Manager.
  • Create and manage user accounts in Active Directory and Microsoft Entra ID (Azure AD).
  • Troubleshoot hardware, software, printer, and peripheral issues.
  • Assist with network troubleshooting including switches, wireless access points, VPN connectivity, TCP/IP, and DNS.
  • Support mobile devices running iOS and Android.
  • Document issues, resolutions, and client environments within the ticketing system.
  • Escalate complex issues when appropriate while maintaining ownership of the customer experience.
  • Participate in workstation deployments, hardware replacements, and Microsoft 365 migrations.
  • Deliver exceptional customer service both remotely and onsite.

Requirements
What We're Looking For
Required Qualifications
  • 2-5 years of IT support experience in a corporate IT department or Managed Service Provider (MSP) environment.
  • Strong customer service skills
  • Strong experience supporting Microsoft 365.
  • Experience deploying and managing devices with Microsoft Intune (or equivalent mobile device management platform).
  • Basic to intermediate networking knowledge including:
    • TCP/IP
    • DNS
    • DHCP
    • VPN connectivity
    • Wireless networking
    • Basic switch troubleshooting
  • Experience with Windows 10 and Windows 11 administration.
  • Familiarity with Active Directory and Microsoft Entra ID (Azure AD).
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and customer service skills.
Preferred Qualifications
  • Experience working for a Managed Service Provider (MSP).
  • Experience with ConnectWise, NinjaOne, Datto, Autotask, or similar ticketing/RMM platforms.
  • Experience supporting Windows Server environments.
  • Knowledge of Microsoft Azure.
  • Experience with endpoint security solutions and Microsoft Defender.
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, or Azure Fundamentals (AZ-900).

What Makes You Successful
  • Passion for helping people solve technical problems.
  • Strong attention to detail and excellent organizational skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Willingness to learn new technologies and continue developing technical skills.
  • Professional, team-oriented attitude with a customer-first mindset.
Compensation & Benefits
  • Competitive pay based on experience
  • Medical, dental, and vision insurance
  • 401(k) with company match

Salary Description
$24 - $34 per hour

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