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Tier 2 It Support Jobs (NOW HIRING)

Krumland Auto Group

Level 2 IT Support Technician

Roswell, NM · On-site

$21.25 - $29.25/hr

Position Summary The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

This role is best suited for someone with a strong foundation in Tier 1 support who is ready to ... The IT Support Analyst II will help keep employees productive by resolving support requests ...

SCS Engineers

IT Support II

Tampa, FL

$26 - $30/hr

What we are looking for SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of ...

Spiceorb

IT Support

Charlotte, NC · On-site

Hello, SpiceOrb is looking for an IT Support n Charlotte, NC Role: IT Support Location: Charlotte ... Serve as an advanced escalation point for complex Service Desk issues at approximately Tier 2.5 ...

Pae

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Prime Vacations

IT SUPPORT SPECIALIST

Bradenton, FL · On-site

Tier 1 & 2 enduser support. Serves as the first point of contact for IT support requests across assigned OpCos via ZenDesk -- troubleshooting hardware, software, M365 applications, account access ...

Nooks

IT Support Specialist

El Segundo, CA · On-site

As IT Support Specialist, you will be the frontline resource for day-to-day technical support and ... Provide Tier I and Tier II support across the site's classified and unclassified systems ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

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Tier 2 It Support information

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How much do tier 2 it support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for tier 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 2 IT Support specialist?

Tier 2 IT Support specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier 1 support staff. They provide in-depth troubleshooting, analyze problems, and may escalate unresolved issues to higher-level engineers if necessary. Tier 2 specialists often have advanced knowledge of systems, networks, and software, and they work closely with users and other support teams to ensure efficient problem resolution. Their responsibilities may also include maintaining documentation and providing guidance to Tier 1 staff.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support specialist?

To thrive as a Tier 2 IT Support specialist, you need a solid understanding of operating systems, networking, hardware troubleshooting, and typically a relevant degree or IT certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic software is essential for resolving technical issues efficiently. Strong problem-solving skills, patience, and effective communication are crucial soft skills for working with both end-users and technical teams. These skills and qualities are vital for diagnosing complex problems, ensuring timely solutions, and maintaining high levels of user satisfaction.

What are some typical challenges faced by Tier 2 IT Support specialists, and how are they addressed in a team environment?

Tier 2 IT Support professionals often encounter complex technical issues that require deeper troubleshooting beyond standard procedures. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with end-users and Tier 1 staff. Collaboration is key; Tier 2 teams regularly work with Tier 1 to gather background information and escalate unresolved cases to Tier 3 when necessary. Regular knowledge sharing and documentation within the team help resolve recurring issues more efficiently and support professional growth.
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Tier 2 It Support jobs near you
Infographic showing various Tier 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Level 2 IT Support Technician

Krumland Auto Group

Roswell, NM • On-site

$21.25 - $29.25/hr

Full-time

Posted 21 days ago

Job description

Position Summary

The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network+, and Security+, along with entry-level experience supporting Microsoft Active Directory environments.

We are seeking a responsible, dependable, and high-energy individual who can work independently, take ownership of tasks, and continuously learn new technologies. The ideal candidate is proactive, resourceful, and excited about growing their career with a company that is committed to long-term success and professional development.

Responsibilities

  • Provide remote and onsite technical support for business clients
  • Troubleshoot Windows 10 and Windows 11 operating systems
  • Configure and support desktop computers, laptops, printers, and mobile devices
  • Create, modify, disable, and troubleshoot user accounts in Active Directory
  • Support Microsoft 365 services including:
    • Exchange Online
    • Outlook
    • OneDrive
    • Teams
    • SharePoint
  • Troubleshoot network connectivity issues involving:
    • TCP/IP
    • DNS
    • vLANs
    • Subnets
    • DHCP
    • Wireless networking
    • VPN connectivity
  • Install and configure software applications
  • Assist with workstation deployments and upgrades
  • Maintain documentation and ticket notes
  • Follow cybersecurity best practices and security policies
  • Escalate advanced issues when necessary while maintaining ownership of client communication

Required Qualifications

  • Equivalent knowledge to:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
  • Minimum 1-3 years of IT support experience
  • Experience supporting Microsoft Windows environments
  • Basic Active Directory administration experience
  • Understanding of networking fundamentals
  • Knowledge of cybersecurity best practices
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Professional customer service attitude
  • Valid driver's license and reliable transportation

Preferred Qualifications

  • CompTIA certifications (A+, Network+, Security+)
  • Experience with:
    • Microsoft 365 Administration
    • Microsoft Entra ID (Azure AD)
    • Meraki Networking
    • Backup and Disaster Recovery Platforms
    • Remote Monitoring and Management (RMM) tools

What We Offer

  • Competitive compensation
  • Paid training and professional development
  • Opportunities for certification reimbursement
  • Career growth opportunities
  • Exposure to a variety of technologies and industries
  • Supportive team environment

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