ZipRecruiter

Log In

1

Tier 2 It Support Jobs (NOW HIRING)

Maven LLC

IT Field Technician

Columbus, OH · On-site

We have a full-time, direct hire opportunity for an IT Field Technician in San Jose, CA. The ideal candidate is someone who is self-driven and has strong communication skills. The IT Field Technician

F2Onsite

IT Support Technician II

Forest Park, GA · On-site

$20.75 - $28.50/hr

Job Summary : F2Onsite is seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. The role involves troubleshooting hardware and

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life--from advancing space exploration and life-saving medical devices to building autonomous electric

ALTEN Technology USA

IT Support Analyst

Daphne, AL

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life--from advancing space exploration and life-saving medical devices to building autonomous electric

WME Group

Senior IT Support Engineer

Nashville, TN · Hybrid

WME is seeking an experienced, on-site Senior IT Support Engineer based in the Nashville office. This role is highly user-facing and operationally hands-on, providing Tier 1 and Tier 2 support for

System One

IT Support Specialist II

Gainesville, FL · On-site

$50K - $60K/yr

Job Title: IT Support Specialist Location: Gainesville, Florida (fully onsite) Type: Direct Hire Compensation: $50,000.0-$60,000.00 Hours: 40.0 About the Opportunity: Our client is seeking an

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Job Description: Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Job Description: Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Job Description: Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and

previous page

Showing results 41-60

All JobsTier 2 It Support Jobs

Tier 2 It Support information

See salary details

$14

$25

$37

How much do tier 2 it support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for tier 2 it support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support specialist?

To thrive as a Tier 2 IT Support specialist, you need a solid understanding of operating systems, networking, hardware troubleshooting, and typically a relevant degree or IT certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic software is essential for resolving technical issues efficiently. Strong problem-solving skills, patience, and effective communication are crucial soft skills for working with both end-users and technical teams. These skills and qualities are vital for diagnosing complex problems, ensuring timely solutions, and maintaining high levels of user satisfaction.

What is a Tier 2 IT Support specialist?

Tier 2 IT Support specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier 1 support staff. They provide in-depth troubleshooting, analyze problems, and may escalate unresolved issues to higher-level engineers if necessary. Tier 2 specialists often have advanced knowledge of systems, networks, and software, and they work closely with users and other support teams to ensure efficient problem resolution. Their responsibilities may also include maintaining documentation and providing guidance to Tier 1 staff.

What are some typical challenges faced by Tier 2 IT Support specialists, and how are they addressed in a team environment?

Tier 2 IT Support professionals often encounter complex technical issues that require deeper troubleshooting beyond standard procedures. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with end-users and Tier 1 staff. Collaboration is key; Tier 2 teams regularly work with Tier 1 to gather background information and escalate unresolved cases to Tier 3 when necessary. Regular knowledge sharing and documentation within the team help resolve recurring issues more efficiently and support professional growth.
More about Tier 2 It Support jobs
What cities are hiring for Tier 2 It Support jobs? Cities with the most Tier 2 It Support job openings:
What states have the most Tier 2 It Support jobs? States with the most job openings for Tier 2 It Support jobs include:
What job categories do people searching Tier 2 It Support jobs look for? The top searched job categories for Tier 2 It Support jobs are:
Tier 2 It Support jobs near you
Infographic showing various Tier 2 It Support job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 4% Temporary, and 7% Contract. Highlights an 89% In-person, 7% Hybrid, and 4% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician

Vortex Companies - Trenchless Infrastructure Solutions

Houston, TX • On-site

$20.50 - $28.25/hr

Full-time

Posted 15 days ago

Job description

Job Summary:
Vortex Companies is one of the country’s fastest growing infrastructure businesses, delivering cutting edge trenchless technologies. The IT Support Technician is responsible for providing hands-on technical support, resolving escalated end-user issues, and maintaining the stability and performance of business systems across the organization.
Responsibilities:
• Provide Tier 2 onsite support for end users, including troubleshooting hardware, software, access, and connectivity issues
• Respond to, track, and resolve incidents and service requests through the organization’s ticketing system
• Support and administer user accounts, permissions, group memberships, and related tasks in Active Directory
• Manage and support endpoints using RMM (Ninja a plus)
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and user administration
• Assist with endpoint security administration and support related to EDR platforms
• Troubleshoot and resolve basic networking issues, including DNS, DHCP, TCP/IP, VPN connectivity, wireless access, and switching-related problems
• Provide support for Windows servers and virtualized infrastructure, including Hyper-V and VMware environments
• Perform workstation setup, imaging, software deployment, patching, and lifecycle support
• Escalate issues when appropriate while maintaining ownership through resolution
• Document technical issues, troubleshooting steps, solutions, and operational procedures clearly and accurately
• Support onboarding, offboarding, office IT needs, and onsite operational support activities
• Collaborate with internal IT staff, vendors, and service providers on support issues and projects
• Travel to company locations as needed to provide onsite technical support, project assistance, and operational coverage
• Other duties as assigned
Qualifications:
Required:
• 2+ years of hands-on IT support experience in a Tier 2 or similar technical support role
• Strong experience with Active Directory administration and user support
• Experience using a remote monitoring and management platform (NinjaOne experience a plus)
• Experience working with ticketing systems (Freshservice experience a plus)
• Experience supporting Microsoft 365 / Office 365 environments
• Experience working with EDR or endpoint security tools
• Familiarity with basic networking concepts, including IP addressing, DNS, DHCP, switching, wireless, and VPN troubleshooting
• Familiarity with server administration and virtualization platforms, including Hyper-V and VMware
• Strong troubleshooting, communication, customer service, and documentation skills
• Ability to work fully onsite in a hands-on support role
• Willingness and ability to travel up to 50% as needed
• Ability to prioritize and manage multiple issues in a fast-paced environment
• Process orientation with the ability to identify and make recommendations to standardize processes and champion continuous IT process improvement
• Ability to work collaboratively and cross functionally to deliver IT support and project outcomes
Preferred:
• CompTIA Network+ or similar networking certification preferred
• Experience supporting office expansions, acquisitions, infrastructure transitions, or user migrations preferred
Company:
The Vortex Companies deliver advanced trenchless technologies and turnkey services to cost effectively renew water, sewer and industrial infrastructure, providing a suite of services and products, including bypass pumping, lining and coating systems, repair materials, multipurpose cutters, pipe bursting and facility renewal. Founded in 2017, the company is headquartered in Houston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

Apply