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Tier 2 It Support Jobs in Seattle, WA (NOW HIRING)

Zen Techworks

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IT Support Technician (Level 2) - MSP / Hybrid Remote

Seattle, WA · On-site

$65K - $75K/yr

We're hiring an experienced Level 2 IT Support Technician to support our clients in the Seattle ... Provide Tier 1 and Tier 2 technical support to end users * Troubleshoot Windows/Mac desktops ...

Epitec

Client Support - Associate

Everett, WA · On-site

$29/hr

This is a Tier 1-Tier 2 support role , targeting hands-on IT support professionals (avoid senior/overqualified candidates). Job Summary * Provide frontline IT support across hardware, software, and ...

EPITEC

Client Support - Associate

Everett, WA

$29/hr

This is a Tier 1-Tier 2 support role , targeting hands-on IT support professionals (avoid senior/overqualified candidates). Job Summary * Provide frontline IT support across hardware, software, and ...

AIT

IT Support Specialist

Bothell, WA · On-site

$65K - $80K/yr

The IT Support Specialist provides onsite technical support for end users, workstations ... Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments ...

ait

IT Support Specialist

Bothell, WA · On-site

$31.25/hr

The IT Support Specialist provides onsite technical support for end users, workstations ... Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments ...

Protingent

IT Support Specialist

Everett, WA · On-site

$21 - $35/hr

The Tier-1 IT Support Specialist will support onboarding activities, including badge creation for new employees and contractors, complete workspace setup with monitors, docking stations, and ...

Protingent

IT Support Specialist

Everett, WA · On-site

$21 - $35/hr

The Tier-1 IT Support Specialist will support onboarding activities, including badge creation for new employees and contractors, complete workspace setup with monitors, docking stations, and ...

Protingent

IT Support Specialist

Everett, WA · On-site

$21 - $35/hr

The Tier-1 IT Support Specialist will support onboarding activities, including badge creation for new employees and contractors, complete workspace setup with monitors, docking stations, and ...

Filson

IT Support Technician

Seattle, WA · On-site

$24.50 - $33.50/hr

IT Support Technician Seattle, WA In 1897 C.C. Filson began outfitting prospectors headed for the ... In this role, you will provide Tier 1-2 technical support while delivering exceptional customer ...

BRINC Drones

IT Support Specialist

Seattle, WA · On-site

IT Support Specialist At BRINC, we are redefining public safety with an innovative ecosystem of ... Serve as Tier 1/2 support for all hardware, OS, and software issues across engineering ...

Keylent Inc

IT Support Technician

Seattle, WA · On-site

$33/hr

IT Support Technician Client: American Seafoods through prime vendor Seattle, WA (Need locals or ... Provides front line & Tier 1 & 2 support to corporate and vessel users. * Image and deploy ...

Filson

IT Support Technician

Seattle, WA

$24.50 - $33.50/hr

ABOUT THE ROLE The IT Support Technician provides timely technical assistance to Filson's corporate ... In this role, you will provide Tier 1-2 technical support while delivering exceptional customer ...

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Tier 2 It Support information

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How much do tier 2 it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 2 it support in Seattle, WA is $28.53, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $32.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support specialist, and why are they important?

To thrive as a Tier 2 IT Support specialist, you need a solid understanding of operating systems, networking, hardware troubleshooting, and typically a relevant degree or IT certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic software is essential for resolving technical issues efficiently. Strong problem-solving skills, patience, and effective communication are crucial soft skills for working with both end-users and technical teams. These skills and qualities are vital for diagnosing complex problems, ensuring timely solutions, and maintaining high levels of user satisfaction.

What are some typical challenges faced by Tier 2 IT Support professionals, and how are they addressed in a team environment?

Tier 2 IT Support professionals often encounter complex technical issues that require deeper troubleshooting beyond standard procedures. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with end-users and Tier 1 staff. Collaboration is key; Tier 2 teams regularly work with Tier 1 to gather background information and escalate unresolved cases to Tier 3 when necessary. Regular knowledge sharing and documentation within the team help resolve recurring issues more efficiently and support professional growth.

What are Tier 2 IT Support specialists?

Tier 2 IT Support specialists are technical professionals who handle more complex IT issues that cannot be resolved by Tier 1 support staff. They provide in-depth troubleshooting, analyze problems, and may escalate unresolved issues to higher-level engineers if necessary. Tier 2 specialists often have advanced knowledge of systems, networks, and software, and they work closely with users and other support teams to ensure efficient problem resolution. Their responsibilities may also include maintaining documentation and providing guidance to Tier 1 staff.
What are popular job titles related to Tier 2 It Support jobs in Seattle, WA? For Tier 2 It Support jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Tier 2 It Support jobs in Seattle, WA look for? The top searched job categories for Tier 2 It Support jobs in Seattle, WA are:
Tier 2 It Support jobs near you
Infographic showing various Tier 2 It Support job openings in Seattle, WA as of May 2026, with employment types broken down into 2% As Needed, 9% Full Time, 73% Part Time, 2% Temporary, and 14% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $59,339 per year, or $28.5 per hour.
IT Support Technician (Level 2) - MSP / Hybrid Remote

IT Support Technician (Level 2) - MSP / Hybrid Remote

Zen Techworks

Seattle, WA • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

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Job description

We're hiring an experienced Level 2 IT Support Technician to support our clients in the Seattle area. This is a hybrid role, but don't picture a typical "work from home" setup. You'll spend a good chunk of your time onsite at client locations, come into our office to prep equipment and collaborate with the team, and work remotely when it makes sense. The mix shifts week to week based on what our clients need.

Most of our clients are in Seattle, and this role involves regular onsite visits. We're looking for someone within about a 30-minute drive of Seattle.

Responsibilities

  • Provide Tier 1 and Tier 2 technical support to end users
  • Troubleshoot Windows/Mac desktops, laptops, printers, and common business applications
  • Support Microsoft 365 (Teams, OneDrive, SharePoint) environments
  • Set up new users, workstations, and systems
  • Contact and coordinate with technology vendors to troubleshoot and resolve issues
  • Research software, hardware, and services to address client needs
  • Maintain clear ticket notes, accurate time entries, and internal documentation
  • Perform routine system maintenance, updates, and support tasks
  • Assist with escalations, onsite client work, and small IT projects

Required Qualifications

  • 2+ years of IT support experience (MSP experience preferred)
  • Strong knowledge of Windows 11, macOS, and Microsoft 365
  • Familiarity with iOS and Android device support
  • Understanding of networking (IP addressing, DNS, DHCP, VPNs)
  • Demonstrated ability to maintain accurate, detailed time entries and ticket documentation
  • Excellent communication and customer service skills
  • Reliable transportation for local site visits (Seattle metro area)

Preferred Qualifications

  • Experience with PSA and RMM tools (Autotask, Datto, etc.)
  • CompTIA A+, Network+, or Microsoft certifications
  • Experience with firewall, backup, and endpoint management platforms

Our Hiring Process

After we review applications, selected candidates will receive a short video questionnaire, just a few straightforward questions you respond to on camera. It takes about five minutes and there are no trick questions. We use this early in the process because we get a high volume of applicants and it's not realistic to do phone screens with everyone. We're simply looking to see how you communicate and whether you can put together a thoughtful response. If that goes well, we'll set up a conversation from there.

Company Description

We’re a growing Managed Services Provider (MSP) based in Seattle. Our team delivers white-glove IT support, cybersecurity services to small and mid-sized businesses. We strive to be the trusted resource our clients rely on, not just for technology, but for guidance, reliability, and long-term partnership.
What sets us apart is our personalized, relationship-driven approach. We work closely with our clients, treat their problems as our own, and go above and beyond to support them with professionalism and care.
We’re looking for someone who shares these values, someone inquisitive, responsible, trustworthy, and committed to doing great work. You should be a strong generalist, confident tackling issues you haven’t seen before, and willing to share what you learn with the team.
Our culture is built around respect, balance, and trust. We work hard and take pride in what we do, but we also value time away from the screen. We don’t expect late-night email checks or constant availability, just solid, dependable performance and clear communication. Emergencies happen, but they’re the exception, not the rule.
If you’re looking for a place where you can grow your skills, contribute meaningfully, and maintain a healthy work-life balance, we’d love to meet you.