Redmond, WA · On-site
$46.98 - $51.52/hr
Mentor and provide technical guidance and structured training to Level 1 and Level 2 IT Support Associates, supporting their growth toward Level 2 and Level 3 readiness * Design and govern onboarding ...
New
Redmond, WA · On-site
$46.98 - $51.52/hr
Mentor and provide technical guidance and structured training to Level 1 and Level 2 IT Support Associates, supporting their growth toward Level 2 and Level 3 readiness * Design and govern onboarding ...
New
Seattle, WA · On-site
$55K - $65K/yr
The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...
Quick apply
Seattle, WA · On-site
$55K - $65K/yr
The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...
$55K - $65K/yr
The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...
$55K - $65K/yr
The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...
Seattle, WA · On-site
$55K - $65K/yr
The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...
Seattle, WA · On-site
$55K - $65K/yr
The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...
Bellevue, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...
Quick apply
Bellevue, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...
Tacoma, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...
Quick apply
Tacoma, WA · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... High school diploma or equivalent plus at least 2 years of IT operations experience * Active HIPAA ...
Seattle, WA · On-site
$28 - $32/hr
Robert Half is seeking an experienced IT Support Analyst II to support a client in the benefits administration and technology industry. This role will provide day-to-day technical support across a ...
New
Quick apply
Seattle, WA · On-site
$28 - $32/hr
Robert Half is seeking an experienced IT Support Analyst II to support a client in the benefits administration and technology industry. This role will provide day-to-day technical support across a ...
New
... high level of productivity to meet goals. Quickly adapting to new processes and procedures, they ... facing role - 2+ years of corporate setting Windows, Mac or Linux Operating systems support ...
... high level of productivity to meet goals. Quickly adapting to new processes and procedures, they ... facing role - 2+ years of corporate setting Windows, Mac or Linux Operating systems support ...
Maintain proactive executive-level communication on service performance, risks, and improvement ... Qualifications * 6+ years IT Support experience / 2-3 years in global or enterprise environments.
Maintain proactive executive-level communication on service performance, risks, and improvement ... Qualifications * 6+ years IT Support experience / 2-3 years in global or enterprise environments.
$31.25/hr
The IT Support Specialist provides onsite technical support for end users, workstations ... DoD 8570 Level I certification required (Sec+/Network+) * Minimum 2 years of experience supporting ...
$31.25/hr
The IT Support Specialist provides onsite technical support for end users, workstations ... DoD 8570 Level I certification required (Sec+/Network+) * Minimum 2 years of experience supporting ...
Seattle, WA · On-site
$81K - $90K/yr
Serve as Tier 1/2 support for all hardware, OS, and software issues across engineering ... Administration-level proficiency in macOS, Windows 10/11, and Ubuntu/Debian Linux * Experience ...
Seattle, WA · On-site
$81K - $90K/yr
Serve as Tier 1/2 support for all hardware, OS, and software issues across engineering ... Administration-level proficiency in macOS, Windows 10/11, and Ubuntu/Debian Linux * Experience ...
Seattle, WA · On-site
About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor ...
Seattle, WA · On-site
About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor ...
Bothell, WA · On-site
$65K - $80K/yr
The IT Support Specialist provides onsite technical support for end users, workstations ... DoD 8570 Level I certification required (Sec+/Network+) * Minimum 2 years of experience supporting ...
Bothell, WA · On-site
$65K - $80K/yr
The IT Support Specialist provides onsite technical support for end users, workstations ... DoD 8570 Level I certification required (Sec+/Network+) * Minimum 2 years of experience supporting ...
Tacoma, WA · On-site
Position Summary The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for ...
Tacoma, WA · On-site
Position Summary The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for ...
Seattle, WA · On-site
We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That ...
Seattle, WA · On-site
We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That ...
Snohomish, WA · On-site
$28 - $33.50/hr
... the level of service * Responds to users' requests for information and assists in problem ... IT support personnel in accordance with established help desk policies and standards Here's a ...
Snohomish, WA · On-site
$28 - $33.50/hr
... the level of service * Responds to users' requests for information and assists in problem ... IT support personnel in accordance with established help desk policies and standards Here's a ...
... high level of productivity to meet goals. Quickly adapting to new processes and procedures, they ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...
... high level of productivity to meet goals. Quickly adapting to new processes and procedures, they ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...
Bellevue, WA · On-site
$20.51 - $27.75/hr
Competitive base salary ranges based on role, level, and location: $20.51-27.75/Hour. EDUCATION and ... Associate's degree in a related area is desired, combined with 1-2 years of experience in the field ...
Bellevue, WA · On-site
$20.51 - $27.75/hr
Competitive base salary ranges based on role, level, and location: $20.51-27.75/Hour. EDUCATION and ... Associate's degree in a related area is desired, combined with 1-2 years of experience in the field ...
... high level of productivity to meet goals. Quickly adapting to new processes and procedures, they ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...
... high level of productivity to meet goals. Quickly adapting to new processes and procedures, they ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...
... high level of productivity to meet goals. Quickly adapting to new processes and procedures, they ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...
... high level of productivity to meet goals. Quickly adapting to new processes and procedures, they ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...
$16.70 - $19.86
1% of jobs
$19.86 - $23.02
8% of jobs
$25.76 is the 25th percentile. Wages below this are outliers.
$23.02 - $26.18
18% of jobs
The median wage is $29.27 / hr.
$26.18 - $29.34
23% of jobs
$29.34 - $32.50
14% of jobs
$34.99 is the 75th percentile. Wages above this are outliers.
$32.50 - $35.66
14% of jobs
$35.66 - $38.82
9% of jobs
$38.82 - $41.98
4% of jobs
$41.98 - $45.14
3% of jobs
$45.14 - $48.30
3% of jobs
$48.30 - $51.46
2% of jobs
$16
$31
$51
A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.
Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.
Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.
The most popular types of Level 2 It Support jobs in Seattle, WA are:
For Level 2 It Support jobs in Seattle, WA, the most frequently searched job titles are:
The top searched job categories for Level 2 It Support jobs in Seattle, WA are:
$46.98 - $51.52/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted yesterday
New
Benefits
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
Serves as the senior technical resource within the IT Support function, responsible for designing, implementing, and maintaining complex network, server, and virtualization environments that support avionics test systems and broader business operations. This role leads infrastructure and security initiatives end-to-end, acts as the top escalation point for advanced technical issues, and mentors Level 1 and Level 2 IT Support staff, while preparing high-potential employees for advancement within the IT career path.
Essential Functions:
Competencies:
Work Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.
Required Education and Experience:
Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience
5+ years of of progressive IT support/systems administration experience
Qualifications:
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
