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Apprentice It Support Jobs in Seattle, WA (NOW HIRING)

Nintex

Manager, IT Support

Bellevue, WA · On-site

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Nintex

Manager, IT Support

Bellevue, WA

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

OpenAI

IT Support Specialist

Seattle, WA · On-site

About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor ...

OpenAI

IT Support Specialist

Seattle, WA · On-site

As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues, while also managing vendor relationships and improving IT processes.

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Position Summary The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for ...

American Capital Group

IT Support Technician

Bellevue, WA · On-site

$27 - $33/hr

IT Support Technician | Bellevue, WA (On-Site) About American Capital Group Founded in Bellevue, Washington in 1987, American Capital Group stands proud as a leader in real estate development. With ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

* Works as a team member with other IT Support staff on our end users with software, hardware, network issues and troubleshooting resolutions * Takes responsibility and is accountable for support ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware, network issues and troubleshooting resolutions * Takes responsibility and is accountable for support ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware, network issues and troubleshooting resolutions * Takes responsibility and is accountable for support ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...

Vimly Benefit Solutions

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director, IT and Security Vimly is looking for an experienced IT Support Analyst II to provide reliable ...

The Energy Authority Inc

IT Support Specialist

Bellevue, WA · On-site

$20.51 - $27.75/hr

SUMMARY The IT Support Specialist's role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organization's IT systems in support ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Seattle, WA

Apprentice It Support information

See Seattle, WA salary details

$12

$22

$32

How much do apprentice it support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for apprentice it support in Seattle, WA is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $24.09 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by apprentice IT support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an apprentice IT support?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What is an apprentice IT support?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Seattle, WA? The most popular types of It Support jobs in Seattle, WA are:
What are popular job titles related to Apprentice It Support jobs in Seattle, WA? For Apprentice It Support jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Seattle, WA look for? The top searched job categories for Apprentice It Support jobs in Seattle, WA are:
Apprentice It Support jobs near you
Infographic showing various Apprentice It Support job openings in Seattle, WA as of August 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% In-person, 7% Hybrid, and 2% Remote job distribution, with an average salary of $45,826 per year, or $22 per hour.

Manager, IT Support

Nintex

Bellevue, WA • On-site

Full-time

Retirement, PTO

Posted 16 days ago

Job description

About Nintex:
At Nintex, we are transforming the way people work, everywhere.
As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.
We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.
About the role:
The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role oversees service desk operations, end-user computing, endpoint management, knowledge management, and support service delivery across all regions.
The IT Support Manager combines operational leadership, technical expertise, and continuous improvement practices to ensure support services meet business expectations and defined service levels. This leader is responsible for developing and mentoring support personnel, driving operational excellence, improving employee experience, and implementing scalable processes, automation, and self-service capabilities.
The IT Support Manager leads a globally distributed support organization operating across multiple regions and time zones. This role is responsible for building, developing, and managing a follow-the-sun support model that delivers consistent service levels, operational coverage, and employee support worldwide. The manager ensures alignment of processes, service standards, performance expectations, and employee experience across all support locations while fostering a collaborative "one team" culture.
Working closely with Infrastructure, Security, Business Applications, People & Culture, and executive stakeholders, the IT Support Manager plays a critical role in enabling employee productivity and supporting Nintex's global growth initiatives.
Your contribution will be:
Global Team Leadership
  • Lead and develop a globally distributed IT Support organization spanning multiple regions and time zones.
  • Manage a follow-the-sun support model that provides consistent global coverage and service delivery.
  • Support and create standardized operating procedures, escalation paths, and service standards across all support locations.
  • Manage and build a highly engaged and collaborative team culture across geographically dispersed resources.
  • Develop future leaders through coaching, mentoring, succession planning, and career development initiatives.
  • Ensure consistent performance expectations, support quality, and employee experience globally.
  • Partner with regional business leaders to balance local needs with global standards.
  • Drive workforce planning, capacity management, and organizational scaling to support company growth.

IT Support Leadership
  • Lead and develop the global IT Support team to deliver exceptional service and employee experience.
  • Establish operational priorities, team objectives, and performance expectations.
  • Manage staffing, workload distribution, regional coverage, and escalation processes.
  • Foster a culture of accountability, continuous improvement, and customer service excellence.
  • Act as the senior escalation point for critical employee-impacting issues.

Service Delivery & Operations
  • Own support service delivery, ensuring achievement of service level objectives and operational KPIs.
  • Monitor and improve response times, resolution times, customer satisfaction, and support effectiveness.
  • Conduct regular operational reviews and provide reporting to IT leadership.
  • Develop scalable support processes and governance frameworks that support business growth.
  • Establish service catalogs, support standards, and operational metrics.
  • Drive continuous improvement initiatives using operational data and employee feedback.

End User Computing & Workplace Technology
  • Oversee the lifecycle management of corporate devices, endpoint services, and workplace technology platforms.
  • Manage and support ongoing end user licensing requests and allocation.
  • Ensure effective administration of Microsoft Intune, endpoint compliance, software deployment, and endpoint security controls.
  • Lead onboarding, transfer, and offboarding technology processes.
  • Drive endpoint standardization, lifecycle management, and hardware refresh programs.
  • Partner with Infrastructure and Security teams to deliver a secure and productive workplace technology experience.

Knowledge Management & Automation
  • Own the support knowledge management strategy and self-service experience.
  • Maintain and continuously improve the quality and effectiveness of support documentation and knowledge articles.
  • Improve support efficiency through automation, workflow optimization, and AI-enabled support capabilities.
  • Partner with technical teams to develop user education materials, support documentation, and operational standards.
  • Reduce manual effort through process simplification and technology enablement.

Incident, Problem & Change Management
  • Act as the senior escalation point for major end-user impacting incidents.
  • Partner with Infrastructure and Security teams to coordinate incident response and remediation activities.
  • Lead root cause analysis and corrective action efforts.
  • Monitor support trends and proactively identify recurring issues and improvement opportunities.
  • Ensure proper change management and communication practices for employee-facing technology changes.

Vendor & Asset Management
  • Manage vendors, contracts, and technologies that support end-user computing and service desk operations.
  • Continually evaluate and optimize spend across end user facing hardware, software and tools supporting them.
  • Participate in technology evaluations, renewals, and vendor performance reviews.
  • Ensure support tooling remains modern, effective, and aligned with business requirements.
  • Maintain effective asset management processes, inventory controls, and operational documentation.

Governance, Risk & Compliance
  • Ensure support operations comply with corporate security policies, audit requirements, and regulatory obligations.
  • Support SOC2, ISO 27001, and internal control activities related to end-user computing and service delivery.
  • Partner with Security and Compliance teams to maintain operational controls and improve governance maturity.
  • Ensure accurate record keeping, system audits, and compliance reporting where required.

To be successful, we think you need:
  • Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field, or equivalent experience.
  • 5+ years of experience leading IT Support, Service Desk, or End User Computing teams.
  • Experience managing globally distributed teams across multiple regions and time zones.
  • Experience supporting global organizations and remote workforces.
  • Strong understanding of Microsoft 365, Entra ID, Intune, endpoint management, and modern workplace technologies.
  • Experience administering ITSM platforms such as Zendesk, ServiceNow, Freshservice, or equivalent solutions.
  • Strong operational reporting, service management, and KPI ownership experience.
  • Demonstrated success leading organizational change, support transformation, and process improvement initiatives.
  • Exceptional communication, stakeholder management, and leadership skills.

Preferred Qualifications:
  • ITIL Foundation or higher certification.
  • Experience supporting SaaS or technology organizations.
  • Experience leading follow-the-sun support organizations.
  • Experience implementing automation, AI, and self-service support solutions.
  • Experience supporting SOC2, ISO 27001, or similar compliance frameworks.

What's in it for you?
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.
While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.
Target Compensation Range (US ONLY): 120,000 - 150,000 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate, base pay will ultimately be decided at the offer stage, based on an individual candidate's skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location, role specific qualifications, and seniority. Nintex also offers a competitive benefits package including paid time off, twelve paid holidays, 401(k) with employer match, and more.
Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.

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