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It Support Manager Jobs in Seattle, WA (NOW HIRING)

Nintex

Manager, IT Support

Bellevue, WA · On-site

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Nintex

Manager, IT Support

Bellevue, WA · On-site

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

OpenAI

IT Support Specialist

Seattle, WA · On-site

We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the ...

Revel Staffing

IT Support Supervisor

Bellevue, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Revel Staffing

IT Support Supervisor

Tacoma, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Rivet Industries

IT Support Technician

Bellevue, WA · On-site

$65K - $85K/yr

Work with the INFOSEC team to manage internal IT support requests - triaging, resolving, and escalating issues with speed and precision * Image, configure, and deploy workstations and laptops for new ...

OpenAI

IT Support Specialist

Seattle, WA · On-site

As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues, while also managing vendor relationships and improving IT processes.

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

This role supports daily IT functions across the organization, including workstation management ... Associate degree in Information Technology, Computer Science, or a related field preferred.

American Capital Group

IT Support Technician

Bellevue, WA · On-site

$27 - $33/hr

IT Support Technician | Bellevue, WA (On-Site) About American Capital Group Founded in Bellevue ... To date, we have crafted over 100 multifamily properties across twelve states, managing 25+ of ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

* Works as a team member with other IT Support staff on our end users with software, hardware ... The Deschênes Group is consistently ranked among Canada's Best Managed Companies, a true testament ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA · On-site

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware ... The Deschênes Group is consistently ranked among Canada's Best Managed Companies, a true testament ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be ... Deploy and manage identity, access, and device management for macOS, Windows, and Linux ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be ... Deploy and manage identity, access, and device management for macOS, Windows, and Linux ...

ICONIX Waterworks

IT Support Analyst

Snohomish, WA

$28 - $33.50/hr

Works as a team member with other IT Support staff on our end users with software, hardware ... The Deschenes Group is consistently ranked among Canada's Best Managed Companies, a true testament ...

Impinj

IT Support Analyst

Seattle, WA · On-site

$63K - $90K/yr

The IT Support Analyst provides virtual and in-person support to users for technology-related ... Manage shipping and receiving of computer equipment and peripherals * Set up, support, and ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

They can work independently or collaborate with partner teams and contractors managing projects ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

... managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

... managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

They can work independently or collaborate with partner teams and contractors managing projects ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Seattle, WA

It Support Manager information

See Seattle, WA salary details

$41K

$98K

$149.7K

How much do it support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for it support manager in Seattle, WA is $98,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $113,200.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Seattle, WA?

The most popular types of It Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for It Support Manager jobs?

Cities near Seattle, WA with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $98,039 per year, or $47.1 per hour.

Manager, IT Support

Nintex

Bellevue, WA • On-site

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Nintex:
At Nintex, we are transforming the way people work, everywhere.
As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.
We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.
About the role:
The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role oversees service desk operations, end-user computing, endpoint management, knowledge management, and support service delivery across all regions.
The IT Support Manager combines operational leadership, technical expertise, and continuous improvement practices to ensure support services meet business expectations and defined service levels. This leader is responsible for developing and mentoring support personnel, driving operational excellence, improving employee experience, and implementing scalable processes, automation, and self-service capabilities.
The IT Support Manager leads a globally distributed support organization operating across multiple regions and time zones. This role is responsible for building, developing, and managing a follow-the-sun support model that delivers consistent service levels, operational coverage, and employee support worldwide. The manager ensures alignment of processes, service standards, performance expectations, and employee experience across all support locations while fostering a collaborative "one team" culture.
Working closely with Infrastructure, Security, Business Applications, People & Culture, and executive stakeholders, the IT Support Manager plays a critical role in enabling employee productivity and supporting Nintex's global growth initiatives.
Your contribution will be:
Global Team Leadership
  • Lead and develop a globally distributed IT Support organization spanning multiple regions and time zones.
  • Manage a follow-the-sun support model that provides consistent global coverage and service delivery.
  • Support and create standardized operating procedures, escalation paths, and service standards across all support locations.
  • Manage and build a highly engaged and collaborative team culture across geographically dispersed resources.
  • Develop future leaders through coaching, mentoring, succession planning, and career development initiatives.
  • Ensure consistent performance expectations, support quality, and employee experience globally.
  • Partner with regional business leaders to balance local needs with global standards.
  • Drive workforce planning, capacity management, and organizational scaling to support company growth.

IT Support Leadership
  • Lead and develop the global IT Support team to deliver exceptional service and employee experience.
  • Establish operational priorities, team objectives, and performance expectations.
  • Manage staffing, workload distribution, regional coverage, and escalation processes.
  • Foster a culture of accountability, continuous improvement, and customer service excellence.
  • Act as the senior escalation point for critical employee-impacting issues.

Service Delivery & Operations
  • Own support service delivery, ensuring achievement of service level objectives and operational KPIs.
  • Monitor and improve response times, resolution times, customer satisfaction, and support effectiveness.
  • Conduct regular operational reviews and provide reporting to IT leadership.
  • Develop scalable support processes and governance frameworks that support business growth.
  • Establish service catalogs, support standards, and operational metrics.
  • Drive continuous improvement initiatives using operational data and employee feedback.

End User Computing & Workplace Technology
  • Oversee the lifecycle management of corporate devices, endpoint services, and workplace technology platforms.
  • Manage and support ongoing end user licensing requests and allocation.
  • Ensure effective administration of Microsoft Intune, endpoint compliance, software deployment, and endpoint security controls.
  • Lead onboarding, transfer, and offboarding technology processes.
  • Drive endpoint standardization, lifecycle management, and hardware refresh programs.
  • Partner with Infrastructure and Security teams to deliver a secure and productive workplace technology experience.

Knowledge Management & Automation
  • Own the support knowledge management strategy and self-service experience.
  • Maintain and continuously improve the quality and effectiveness of support documentation and knowledge articles.
  • Improve support efficiency through automation, workflow optimization, and AI-enabled support capabilities.
  • Partner with technical teams to develop user education materials, support documentation, and operational standards.
  • Reduce manual effort through process simplification and technology enablement.

Incident, Problem & Change Management
  • Act as the senior escalation point for major end-user impacting incidents.
  • Partner with Infrastructure and Security teams to coordinate incident response and remediation activities.
  • Lead root cause analysis and corrective action efforts.
  • Monitor support trends and proactively identify recurring issues and improvement opportunities.
  • Ensure proper change management and communication practices for employee-facing technology changes.

Vendor & Asset Management
  • Manage vendors, contracts, and technologies that support end-user computing and service desk operations.
  • Continually evaluate and optimize spend across end user facing hardware, software and tools supporting them.
  • Participate in technology evaluations, renewals, and vendor performance reviews.
  • Ensure support tooling remains modern, effective, and aligned with business requirements.
  • Maintain effective asset management processes, inventory controls, and operational documentation.

Governance, Risk & Compliance
  • Ensure support operations comply with corporate security policies, audit requirements, and regulatory obligations.
  • Support SOC2, ISO 27001, and internal control activities related to end-user computing and service delivery.
  • Partner with Security and Compliance teams to maintain operational controls and improve governance maturity.
  • Ensure accurate record keeping, system audits, and compliance reporting where required.

To be successful, we think you need:
  • Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field, or equivalent experience.
  • 5+ years of experience leading IT Support, Service Desk, or End User Computing teams.
  • Experience managing globally distributed teams across multiple regions and time zones.
  • Experience supporting global organizations and remote workforces.
  • Strong understanding of Microsoft 365, Entra ID, Intune, endpoint management, and modern workplace technologies.
  • Experience administering ITSM platforms such as Zendesk, ServiceNow, Freshservice, or equivalent solutions.
  • Strong operational reporting, service management, and KPI ownership experience.
  • Demonstrated success leading organizational change, support transformation, and process improvement initiatives.
  • Exceptional communication, stakeholder management, and leadership skills.

Preferred Qualifications:
  • ITIL Foundation or higher certification.
  • Experience supporting SaaS or technology organizations.
  • Experience leading follow-the-sun support organizations.
  • Experience implementing automation, AI, and self-service support solutions.
  • Experience supporting SOC2, ISO 27001, or similar compliance frameworks.

What's in it for you?
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.
While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.
Target Compensation Range (US ONLY): 120,000 - 150,000 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate, base pay will ultimately be decided at the offer stage, based on an individual candidate's skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location, role specific qualifications, and seniority. Nintex also offers a competitive benefits package including paid time off, twelve paid holidays, 401(k) with employer match, and more.
Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.

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