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It Support Manager Jobs in Kent, WA (NOW HIRING)

OpenAI

IT Support Specialist

Seattle, WA · On-site

We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the ...

Revel Staffing

IT Support Supervisor

Bellevue, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Revel Staffing

IT Support Supervisor

Tacoma, WA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

Keylent Inc

IT Support Technician

Seattle, WA · On-site

$24.50 - $33.50/hr

Keylent Inc is seeking an IT Support Technician for American Seafoods ... The role involves providing front line support, managing Active Directory, and assisting users with ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

This role supports daily IT functions across the organization, including workstation management ... Associate degree in Information Technology, Computer Science, or a related field preferred.

Anthropic

IT Support Engineer

Seattle, WA · On-site

We're seeking an IT Support Engineer who combines deep technical skills with a genuine service ... Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be ... Deploy and manage identity, access, and device management for macOS, Windows, and Linux ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

They can work independently or collaborate with partner teams and contractors managing projects ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director ... Configure, monitor, and maintain patch management systems to ensure network and systems integrity ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

... managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Vimly Benefit Solutions

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director ... Configure, monitor, and maintain patch management systems to ensure network and systems integrity ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director ... Configure,monitor, andmaintainpatch management systems to ensure network and systems integrity ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA

... managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

... managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

They can work independently or collaborate with partner teams and contractors managing projects ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

... managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

The Energy Authority Inc

IT Support Specialist

Bellevue, WA · On-site

$20.51 - $27.75/hr

SUMMARY The IT Support Specialist's role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organization's IT systems in support ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Kent, WA

It Support Manager information

See Kent, WA salary details

$40.6K

$97.3K

$148.4K

How much do it support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it support manager in Kent, WA is $97,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $112,300.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Kent, WA?

The most popular types of It Support jobs in Kent, WA are:

What cities near Kent, WA are hiring for It Support Manager jobs?

Cities near Kent, WA with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,252 per year, or $46.8 per hour.

IT Support Specialist

OpenAI

Seattle, WA • On-site

Full-time

Re-posted 2 hours ago

Job description

About the Team
The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
About the Role
As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives.
We're looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments.
This role is based out of our Bellevue, San Francisco, or Mountain View office and requires 5 days in office per week. We offer relocation assistance to new employees.
In this role, you will:
  • Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.
  • Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
  • Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
  • Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.

You might thrive in this role if you:
  • Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
  • Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.
  • Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users.
  • Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.
  • Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
  • Exhibit precision and attention to detail in your work, consistently delivering high-quality results.
  • Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.
  • Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus.

About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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