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Apprentice It Support Jobs in Columbus, OH (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send ...

City BBQ

IT Support Analyst

Dublin, OH

We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send ...

giftHEALTH Inc

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth Inc

IT Support Specialist II

Columbus, OH

$58K - $69K/yr

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

Position Summary The IT Support Specialist II provides advanced end-user technical support across Gifthealth's user environment, including workstations, applications, access, connectivity ...

Gifthealth

IT Support Specialist II

Columbus, OH · On-site

The IT Support Specialist II provides advanced end-user technical support, handling incoming requests and resolving complex technical issues while maintaining high-quality support experiences.

Surge LLC

IT Support Specialist

Columbus, OH · On-site

IT Support Specialist Provide a single point of contact to the organization for information technology related problems. Assist business customers with telephone, email or trouble ticket enquiries to ...

giftHEALTH Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

Position Summary The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth's user environment, including workstations, applications, access ...

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Apprentice It Support information

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$18

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How much do apprentice it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for apprentice it support in Columbus, OH is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apprentice IT Support, and why are they important?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What are some typical challenges faced by Apprentice IT Support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are Apprentice IT Support roles?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are the most commonly searched types of It Support jobs in Columbus, OH? The most popular types of It Support jobs in Columbus, OH are:
What are popular job titles related to Apprentice It Support jobs in Columbus, OH? For Apprentice It Support jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Columbus, OH look for? The top searched job categories for Apprentice It Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Apprentice It Support jobs? Cities near Columbus, OH with the most Apprentice It Support job openings:
Apprentice It Support jobs near you

IT Support

Amicis Global

Columbus, OH • On-site

$24 - $25/hr

Contractor

Posted 6 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH 43219
Duration: 12+ Months
Pay: $24/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems