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From Home Tier 3 Support Jobs (NOW HIRING)

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They seamlessly transition from desktop support to server and network issues, depending on the ... Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ...

New

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Flexible work from home options available.

Pivotal

Customer Support Representative (Tier 3)

Palo Alto, CA · On-site

$20 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Customer Support Representative (Tier 3) at Pivotal,you will helptransform how our customers think about traditional customer support. This role will bridge the gap between tier 3 support ...

WEBIT Services

Tier 3 Field Services Engineer

Naperville, IL · On-site

$80K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Tier 3 Field Services Engineer to join our team of Employee Owners ... As a critical part of the Field Team, you will provide advanced technical support, troubleshooting ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

Leidos

Tier III Senior Network Engineer

Tampa, FL · On-site

$73K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... Center-based and in home back-up childcare, free access to Sittercity, and Dependent (Daycare ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...

Leidos

Tier III Senior Network Engineer

Tampa, FL · On-site

$73K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... Center-based and in home back-up childcare, free access to Sittercity, and Dependent (Daycare ...

Gopuff

Support Specialist

Phoenix, AZ · On-site

As a member of the Tier 3 support team, this role serves as the final internal escalation point when frontline teams and outsourced partners are unable to achieve resolution. The Support Specialist ...

New

Gopuff

Support Specialist

Sacramento, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a member of the Tier 3 support team, this role serves as the final internal escalation point when frontline teams and outsourced partners are unable to achieve resolution. The Support Specialist ...

New

asrcfh

Systems Administrator, Tier 3

Bexar, TX

Position : Intermediate System Administrator, Tier-3 Location : San Antonio, TX (On-Site ... Processes tickets received from the Tier II support desk to resolution. Escalation point from Tier ...

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From Home Tier 3 Support information

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How much do from home tier 3 support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for from home tier 3 support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a from home Tier 3 Support?

From Home Tier 3 Support jobs are advanced technical support positions where employees work remotely to solve complex issues that lower-tier support teams cannot resolve. These roles often require deep technical knowledge, troubleshooting skills, and experience with specific products or systems. Tier 3 support specialists may handle escalated customer cases, collaborate with developers, and help implement long-term solutions. Working from home, they use various communication tools to assist both customers and internal teams. This position typically demands strong problem-solving abilities and excellent communication skills.

What are the key skills and qualifications needed to thrive as a from home Tier 3 Support specialist?

To thrive as a From Home Tier 3 Support specialist, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote support tools, ticketing systems (like Zendesk or ServiceNow), and diagnostic utilities is crucial. Strong problem-solving abilities, clear communication, and patience are essential soft skills that help resolve complex issues and manage customer expectations. These competencies ensure efficient resolution of escalated problems, maintain customer satisfaction, and support seamless remote operations.

What is the difference between From Home Tier 3 Support vs From Home Tier 2 Support?

AspectFrom Home Tier 3 SupportFrom Home Tier 2 Support
CertificationsRelevant certifications like CompTIA, Microsoft CertifiedSimilar certifications, often a step below Tier 3
Work EnvironmentRemote, technical support for complex issuesRemote, handling less complex customer issues
ResponsibilitiesDiagnose and resolve advanced technical problems, escalate issuesResolve common technical issues, escalate complex cases
Industry UsageIT, tech support, telecommunicationsIT, customer service, tech support

From Home Tier 3 Support and From Home Tier 2 Support roles both operate remotely within the tech support industry. Tier 3 Support handles more complex, technical issues requiring advanced certifications and troubleshooting skills, while Tier 2 Support manages less complex problems. The main difference lies in the complexity of issues handled and the level of technical expertise required.

What are some common challenges faced by remote Tier 3 Support professionals, and how can they be overcome?

Remote Tier 3 Support professionals often face challenges such as troubleshooting complex technical issues without physical access to equipment, effectively communicating with both customers and internal teams, and managing high-priority escalations. To overcome these challenges, it's important to develop strong diagnostic skills, make full use of remote support tools, and maintain clear, detailed documentation. Regular collaboration with Tier 1 and Tier 2 teams, along with ongoing training, also helps ensure smooth resolution of advanced issues and continuous professional growth.

What cities are hiring for From Home Tier 3 Support jobs?

Cities with the most From Home Tier 3 Support job openings:

What are the most commonly searched types of Tier 3 Support jobs?

The most popular types of Tier 3 Support jobs are:

What job categories do people searching From Home Tier 3 Support jobs look for?

The top searched job categories for From Home Tier 3 Support jobs are:

From Home Tier 3 Support jobs near you
Infographic showing various From Home Tier 3 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Helpdesk Tier 3

TGI Office Automation, Inc.

Caldwell, NJ • On-site

$80K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Job Title: Helpdesk Tier 3
iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 Support Technician that will provide remote support to its client base. This is an in-house position. This person knows the importance of white glove service and strives to provide support and sympathetic ear when things are going wrong for the client. Exemplary work ethic combined with consistent performance, reliability and attendance are top priorities. They seamlessly transition from desktop support to server and network issues, depending on the moment and demands of the day
The right candidate must have 6+ years of experience in a fast-paced Business IT Support Environment. Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ensure that systems on the company's network, especially the servers, run smoothly and securely. This includes networks, servers, on-premise environments, and in the cloud. Serve as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II technicians.
Additionally, candidates must also be well organized and can prioritize multiple tasks. Candidate must work well under pressure and tight deadlines. This position requires schedule flexibility to accommodate project deadlines, urgent issues, and after-hour maintenance calls from time to time. Candidate must be detail-oriented and understand the importance of properly documenting work and logging time in a professional services environment.
Responsibilities:
  • Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers.
  • Support end-users in a help desk and on-site environment, resolving hardware/software issues.
  • Configure and support client systems, including hardware, networks, and applications.
  • Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
  • Manage multiple priorities and react with proper urgency to situations and events that require quick responses.
  • Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
  • Ensure performance metrics are met or exceeded.
  • Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns.
  • Simulates and recreates user issues to resolve operational difficulties.
  • Recommends system modifications, if required, to reduce user problems.
  • Escalates more complex issues, as appropriate, to senior level technicians.
  • Promote and encourage a "one team" attitude at all levels internally and externally.

Qualifications:
  • Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group AD Security Policy Management
  • Group Policy creation.
  • Azure AD & Office 365 Account Administration
  • Office 365 Technologies including OneDrive, Sharepoint, & Teams
  • Microsoft Exchange
  • All Desktop Operating Systems: Windows 7, 8, 10, 11, Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.)
  • Network Appliances: Firewalls, Routers, Managed Switches
  • LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • VMware and/or Hyper-V experience
  • MUST have (MSP) experience.
  • IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments including Azure, AWS, Hyper-V, and VMware.
  • Backups, restores, and disaster recovery of systems/databases/network equipment. Acronis and Veeam experience a plus.

Skills:
  • Excellent written and verbal communications skills.
  • Excellent troubleshooting skills, able to follow instructions.
  • Strong documentation skills and creating standard operating procedures.
  • Punctual and time management skills
  • Availability for After-Hours and weekend Support
  • Professional dress and demeanor required.
  • Extremely Service oriented.
  • Customers' satisfaction is paramount in our organization, and we take pride in the consistent high-quality service we deliver. We expect a candidate to hold his/her performance to this higher standard, and always strive towards excellence. In the ever-changing IT industry, a problem-solving mind-set with a willingness and ability to assimilate new technologies is also required.

Job Type: Full-time
Salary: $80,000.00 - $90,000.00 per year
Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)
Experience level: 6 years
Schedule: Monday to Friday
Work Location: In-person: West Caldwell, NJ (775 Passaic Ave, West Caldwell, NJ 07006)
EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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