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From Home Tier 3 Support Jobs (NOW HIRING)

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

They seamlessly transition from desktop support to server and network issues, depending on the ... Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ...

iClassPro, Inc

Tier 3 Technical Support

Longview, TX · On-site

Own issues end-to-end, from investigation through resolution * Contribute to internal documentation ... in a Tier 2 or Tier 3 technical support or similar role * Strong understanding of relational ...

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

Responsibilities will range from support, installation, and troubleshooting of backup software ... Additional offerings include an employee discount program, home and auto insurance services and ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

... Tier 3 support teams. This role provides in-depth technical support for hardware, software ... Respond to escalated tickets from Tier 1 via the Remedy ticketing system. * Diagnose, troubleshoot ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Technical Leadership & Tier 3 Support * Act as the highest-level technical escalation point for ... IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

* This position physically reports to our primary office in Woburn. WFH flexibility (2-3 days per ... Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ...

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How much do from home tier 3 support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for from home tier 3 support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What are From Home Tier 3 Support jobs?

From Home Tier 3 Support jobs are advanced technical support positions where employees work remotely to solve complex issues that lower-tier support teams cannot resolve. These roles often require deep technical knowledge, troubleshooting skills, and experience with specific products or systems. Tier 3 support specialists may handle escalated customer cases, collaborate with developers, and help implement long-term solutions. Working from home, they use various communication tools to assist both customers and internal teams. This position typically demands strong problem-solving abilities and excellent communication skills.

What are the key skills and qualifications needed to thrive as a From Home Tier 3 Support specialist, and why are they important?

To thrive as a From Home Tier 3 Support specialist, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote support tools, ticketing systems (like Zendesk or ServiceNow), and diagnostic utilities is crucial. Strong problem-solving abilities, clear communication, and patience are essential soft skills that help resolve complex issues and manage customer expectations. These competencies ensure efficient resolution of escalated problems, maintain customer satisfaction, and support seamless remote operations.

What is the difference between From Home Tier 3 Support vs From Home Tier 2 Support?

AspectFrom Home Tier 3 SupportFrom Home Tier 2 Support
CertificationsRelevant certifications like CompTIA, Microsoft CertifiedSimilar certifications, often a step below Tier 3
Work EnvironmentRemote, technical support for complex issuesRemote, handling less complex customer issues
ResponsibilitiesDiagnose and resolve advanced technical problems, escalate issuesResolve common technical issues, escalate complex cases
Industry UsageIT, tech support, telecommunicationsIT, customer service, tech support

From Home Tier 3 Support and From Home Tier 2 Support roles both operate remotely within the tech support industry. Tier 3 Support handles more complex, technical issues requiring advanced certifications and troubleshooting skills, while Tier 2 Support manages less complex problems. The main difference lies in the complexity of issues handled and the level of technical expertise required.

What are some common challenges faced by remote Tier 3 Support professionals, and how can they be overcome?

Remote Tier 3 Support professionals often face challenges such as troubleshooting complex technical issues without physical access to equipment, effectively communicating with both customers and internal teams, and managing high-priority escalations. To overcome these challenges, it's important to develop strong diagnostic skills, make full use of remote support tools, and maintain clear, detailed documentation. Regular collaboration with Tier 1 and Tier 2 teams, along with ongoing training, also helps ensure smooth resolution of advanced issues and continuous professional growth.
What cities are hiring for From Home Tier 3 Support jobs? Cities with the most From Home Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What job categories do people searching From Home Tier 3 Support jobs look for? The top searched job categories for From Home Tier 3 Support jobs are:
From Home Tier 3 Support jobs near you
Infographic showing various From Home Tier 3 Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Tier III Support Technician

Aretum

Arlington, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Client Suitability Eligibility
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS, and Android environments. This role resolves high-impact hardware, software, account, mobility, automation, reporting, and connectivity issues while supporting secure and reliable access to Microsoft 365 and enterprise systems. The technician will also contribute to incident, change, and knowledge management activities, develop PowerShell solutions and Power BI reporting, and provide hands-on hardware support as needed.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Provide advanced Tier III technical support for Windows, macOS, iOS, and Android devices and operating systems.
  • Diagnose and resolve complex hardware, software, account, application, and peripheral issues through onsite and remote support channels.
  • Administer Active Directory user accounts, security groups, permissions, password resets, and related access requests in accordance with established procedures.
  • Support Microsoft Windows and Microsoft 365 applications, including Microsoft 365 Apps for enterprise, SharePoint, and Exchange Online.
  • Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.
  • Support mobile devices and enterprise mobility services, including enrollment, configuration, compliance, and troubleshooting through MDM platforms such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Create, update, route, and resolve incidents, service requests, changes, and knowledge articles within an IT service management platform such as BMC Helix (Remedy).
  • Serve as an escalation point for complex or high-impact issues and collaborate with infrastructure, security, application, and network support personnel through resolution.
  • Develop and maintain PowerShell scripts to automate support, administration, reporting, and troubleshooting activities.
  • Create and maintain Power BI dashboards and reports that provide visibility into support trends, workload, service performance, and recurring issues.
  • Document troubleshooting steps, resolutions, known errors, and recurring issues to improve service quality and knowledge sharing.
  • Maintain accurate inventory, asset, and support records and follow applicable security, configuration, and change-control requirements.
  • Install, configure, deploy, move, and replace end-user computing equipment and peripherals.
  • Lift and transport equipment weighing up to 50 pounds when performing onsite hardware support.
  • Provide clear, professional communication to users and stakeholders regarding issue status, resolution, and next steps.

Requirements
  • Five (5) years of advanced-level technical support experience with Windows, macOS, iOS, and Android operating systems.
  • Five (5) years of experience administering Active Directory users, accounts, groups, and access.
  • Five (5) years of experience supporting Microsoft Windows and Microsoft 365 applications.
  • Five (5) years of experience using incident, change, or knowledge management systems, such as BMC Helix (Remedy).
  • Three (3) years of experience supporting users through remote access software.
  • Three (3) years of experience troubleshooting remote connectivity and VPN solutions.
  • Experience supporting Microsoft 365 Apps for enterprise, SharePoint, and Exchange Online.
  • Experience supporting mobile operating systems, including iOS and Android.
  • Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Ability to lift up to 50 pounds of equipment as needed for onsite hardware support.
  • Advanced proficiency with PowerShell scripting and automation.
  • Advanced proficiency with Power BI reporting and dashboard development.
  • Ability to communicate technical information clearly to users with varying levels of technical proficiency.

Preferred Qualifications
  • CompTIA certification, such as A+, Network+, or Security+.
  • Microsoft 365 certification.
  • ITIL Foundation certification.
  • Associate or bachelor's degree in information technology, computer science, or a related field.
  • Other relevant, industry-recognized IT certifications.
  • Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
This position requires authorization to work in the United States. Additional citizenship, residency, clearance, or suitability requirements may apply based on federal client requirements.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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