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From Home Tier 3 Support Jobs (NOW HIRING)

Proven Business Systems LLC

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

Responsibilities will range from support, installation, and troubleshooting of backup software ... Additional offerings include an employee discount program, home and auto insurance services and ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Technical Support: Providing troubleshooting and support to the customer's and contract field ... Continuously monitoring production processes to identify any deviations from quality standards.

Leidos

Tier III Senior Network Engineer

Tampa, FL

$98K - $134K/yr

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... Center-based and in home back-up childcare, free access to Sittercity, and Dependent (Daycare ...

RCG Inc

Tier 3 IT Support Technician

Saint Petersburg, FL · Hybrid

$28.85 - $31.25/hr

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL . A hybrid work schedule may be considered following a successful probationary ...

Leidos

Tier III Senior Network Engineer

Tampa, FL · On-site

$73K - $132K/yr

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... Center-based and in home back-up childcare, free access to Sittercity, and Dependent (Daycare ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

... Tier 3 support teams. This role provides in-depth technical support for hardware, software ... Respond to escalated tickets from Tier 1 via the Remedy ticketing system. * Diagnose, troubleshoot ...

IsI Enterprises LLC

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

Technical Leadership & Tier 3 Support * Act as the highest-level technical escalation point for ... IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party ...

GCI

Lead Network Support Technician

Anchorage, AK

Tier III Support * Troubleshooting, configuration, administrator, and an expert in one or more of ... Ability to work shifts as assigned, work in standard office/home office setting, and operate ...

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How much do from home tier 3 support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for from home tier 3 support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a from home Tier 3 Support?

From Home Tier 3 Support jobs are advanced technical support positions where employees work remotely to solve complex issues that lower-tier support teams cannot resolve. These roles often require deep technical knowledge, troubleshooting skills, and experience with specific products or systems. Tier 3 support specialists may handle escalated customer cases, collaborate with developers, and help implement long-term solutions. Working from home, they use various communication tools to assist both customers and internal teams. This position typically demands strong problem-solving abilities and excellent communication skills.

What are the key skills and qualifications needed to thrive as a from home Tier 3 Support specialist?

To thrive as a From Home Tier 3 Support specialist, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote support tools, ticketing systems (like Zendesk or ServiceNow), and diagnostic utilities is crucial. Strong problem-solving abilities, clear communication, and patience are essential soft skills that help resolve complex issues and manage customer expectations. These competencies ensure efficient resolution of escalated problems, maintain customer satisfaction, and support seamless remote operations.

What is the difference between From Home Tier 3 Support vs From Home Tier 2 Support?

AspectFrom Home Tier 3 SupportFrom Home Tier 2 Support
CertificationsRelevant certifications like CompTIA, Microsoft CertifiedSimilar certifications, often a step below Tier 3
Work EnvironmentRemote, technical support for complex issuesRemote, handling less complex customer issues
ResponsibilitiesDiagnose and resolve advanced technical problems, escalate issuesResolve common technical issues, escalate complex cases
Industry UsageIT, tech support, telecommunicationsIT, customer service, tech support

From Home Tier 3 Support and From Home Tier 2 Support roles both operate remotely within the tech support industry. Tier 3 Support handles more complex, technical issues requiring advanced certifications and troubleshooting skills, while Tier 2 Support manages less complex problems. The main difference lies in the complexity of issues handled and the level of technical expertise required.

What are some common challenges faced by remote Tier 3 Support professionals, and how can they be overcome?

Remote Tier 3 Support professionals often face challenges such as troubleshooting complex technical issues without physical access to equipment, effectively communicating with both customers and internal teams, and managing high-priority escalations. To overcome these challenges, it's important to develop strong diagnostic skills, make full use of remote support tools, and maintain clear, detailed documentation. Regular collaboration with Tier 1 and Tier 2 teams, along with ongoing training, also helps ensure smooth resolution of advanced issues and continuous professional growth.
What cities are hiring for From Home Tier 3 Support jobs? Cities with the most From Home Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What job categories do people searching From Home Tier 3 Support jobs look for? The top searched job categories for From Home Tier 3 Support jobs are:
From Home Tier 3 Support jobs near you
Infographic showing various From Home Tier 3 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Microsoft 365 Tier 3 Support Engineer (Executive Collaboration Services)

Concept Solutions

Washington, DC • On-site

$102K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.
In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.
  • Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
  • Troubleshoot and resolve advanced issues involving:
    • Microsoft Exchange Online and Outlook Web Access (OWA)
    • Microsoft Teams
    • Microsoft 365 applications (including Planner and Whiteboard)
    • Integrated Power Platform solutions
    • Google Gemini
    • Google NotebookLM and related collaboration technologies
  • Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
  • Provide ongoing Tier 3 support for both executive and non-executive users.
  • Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
  • Develop, maintain, and enhance scripts supporting operational processes.
  • Identify opportunities to improve support workflows through automation and process enhancements.
  • Document and present new issues, resolutions, and best practices to the broader support organization.
  • Develop and maintain ServiceNow reports.
  • Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
  • Participate in rotating weekend on-call system checks as needed.

Requirements
We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.
  • Bachelor's degree in Business Management, Computer Science, or IT Management
  • 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
  • Proven experience providing Tier 3 support to executive leadership.
  • Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
  • Advanced troubleshooting experience with Microsoft 365, including:
    • Exchange Online
    • Outlook Web Access (OWA)
    • Microsoft Teams
    • Microsoft 365 applications
  • Demonstrated ability to own complex technical issues from initial investigation through full resolution.
  • Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
  • Ability to communicate effectively with senior executives and their support staff.
  • Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
  • Proven commitment to maintaining high levels of service availability and customer satisfaction.
  • Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
  • Experience developing and maintaining PowerShell scripts.
  • Experience using Microsoft troubleshooting tools, including MFCMAPI.
  • Experience identifying process improvements and automation opportunities.
  • Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
  • Strong attention to detail with the ability to work independently.
  • Collaborative, proactive, team-first mindset.
  • Customer-focused with a demonstrated track record of delivering exceptional service.
  • Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications
  • Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
  • Previous experience supporting a government agency.
  • Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
  • Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Experience supporting Google Workspace environments.

Location and Schedule
  • Location: Washington, DC
  • Schedule: Monday through Friday, 9:30 AM - 6:00 PM (local time)
  • Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 95K to $102K
Company Profile:
Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.
For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.
Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:
  • Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
  • Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
  • Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.
Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.
Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

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