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From Home Tier 3 Support Jobs (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

We believe great results come from empowered leaders, strong relationships, and people who take ... home health and hospice agencies and senior living communities located throughout the US. Each of ...

Nerdio

Escalation Engineer (Tier 3 Support)

$80K - $100K/yr

In fact, our product roadmap is greatly influenced by the regular feedback we receive from having ... support queue, the Escalation Engineer is who they land with. This is a Tier 3 role built for ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

Koniag, Inc.

NOC Technician Tier 3

Washington, DC · On-site

$110K - $135K/yr

... field from an accredited college or university, OR equivalent combination of education and ... Experience supporting large-scale enterprise networks with thousands of users * Advanced industry ...

JFL Consulting LLC

SOC Analyst Tier 3

Springfield, VA · On-site

$140K - $180K/yr

We support your growth through certification reimbursement, dedicated professional development ... Build new detection use cases from threat hunting findings and submit to SIEM engineer * Serve as ...

New

asrcfh

Systems Administrator, Tier 3

Bexar, TX

Position : Intermediate System Administrator, Tier-3 Location : San Antonio, TX (On-Site ... Processes tickets received from the Tier II support desk to resolution. Escalation point from Tier ...

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How much do from home tier 3 support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for from home tier 3 support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What are From Home Tier 3 Support jobs?

From Home Tier 3 Support jobs are advanced technical support positions where employees work remotely to solve complex issues that lower-tier support teams cannot resolve. These roles often require deep technical knowledge, troubleshooting skills, and experience with specific products or systems. Tier 3 support specialists may handle escalated customer cases, collaborate with developers, and help implement long-term solutions. Working from home, they use various communication tools to assist both customers and internal teams. This position typically demands strong problem-solving abilities and excellent communication skills.

What are the key skills and qualifications needed to thrive as a From Home Tier 3 Support specialist, and why are they important?

To thrive as a From Home Tier 3 Support specialist, you need advanced troubleshooting skills, deep technical knowledge in relevant systems or products, and typically a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote support tools, ticketing systems (like Zendesk or ServiceNow), and diagnostic utilities is crucial. Strong problem-solving abilities, clear communication, and patience are essential soft skills that help resolve complex issues and manage customer expectations. These competencies ensure efficient resolution of escalated problems, maintain customer satisfaction, and support seamless remote operations.

What is the difference between From Home Tier 3 Support vs From Home Tier 2 Support?

AspectFrom Home Tier 3 SupportFrom Home Tier 2 Support
CertificationsRelevant certifications like CompTIA, Microsoft CertifiedSimilar certifications, often a step below Tier 3
Work EnvironmentRemote, technical support for complex issuesRemote, handling less complex customer issues
ResponsibilitiesDiagnose and resolve advanced technical problems, escalate issuesResolve common technical issues, escalate complex cases
Industry UsageIT, tech support, telecommunicationsIT, customer service, tech support

From Home Tier 3 Support and From Home Tier 2 Support roles both operate remotely within the tech support industry. Tier 3 Support handles more complex, technical issues requiring advanced certifications and troubleshooting skills, while Tier 2 Support manages less complex problems. The main difference lies in the complexity of issues handled and the level of technical expertise required.

What are some common challenges faced by remote Tier 3 Support professionals, and how can they be overcome?

Remote Tier 3 Support professionals often face challenges such as troubleshooting complex technical issues without physical access to equipment, effectively communicating with both customers and internal teams, and managing high-priority escalations. To overcome these challenges, it's important to develop strong diagnostic skills, make full use of remote support tools, and maintain clear, detailed documentation. Regular collaboration with Tier 1 and Tier 2 teams, along with ongoing training, also helps ensure smooth resolution of advanced issues and continuous professional growth.
What cities are hiring for From Home Tier 3 Support jobs? Cities with the most From Home Tier 3 Support job openings:
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What job categories do people searching From Home Tier 3 Support jobs look for? The top searched job categories for From Home Tier 3 Support jobs are:
From Home Tier 3 Support jobs near you
Infographic showing various From Home Tier 3 Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.
Tier 3 Support Engineer

Tier 3 Support Engineer

Pennant Services

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

WHO WE ARE
At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values-Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.
JOB SUMMARY
The Tier 3 Support Engineer provides advanced technical expertise for complex incidents, major outages, and escalations beyond the scope of Tier 1 and Tier 2 support. This role is responsible for root cause analysis, long-term remediation, and active participation in IT projects and continuous improvement initiatives. The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk and other IT teams. This position participates in an on-call rotation and is responsible for responding to critical incidents and urgent escalations outside normal business hours.
JOB DUTIES
Advanced Incident & Problem Management
  • Resolve escalated incidents requiring deep technical expertise.
  • Perform root cause analysis for recurring issues and recommend long-term fixes.
  • Support critical incidents, ensuring minimal disruption to business operations.
  • Serve as part of the on-call rotation to address high-priority incidents, perform root cause
  • analysis, and provide advanced support for critical systems.
  • Document incident findings, lessons learned, and permanent fixes.

Project & Technical Involvement
  • Contribute to IT initiatives such as upgrades, system rollouts, and integrations.
  • Partner with other IT teams on cross-functional projects.
  • Assist with testing, rollout support, and post-implementation validation.
  • Provide technical input and risk assessment during change management and release management procedures.

Knowledge & Continuous Improvement
  • Develop advanced documentation and knowledge base content.
  • Mentor tier 1 and 2 to improve technical capability across the team.
  • Recommend tooling, process, or architectural improvements to enhance support effectiveness and system reliability.

Liaison & Collaboration
  • Act as a technical bridge between the service desk and other IT functions.
  • Communicate effectively with business stakeholders during escalations or projects.
  • Ensure alignment of support with organizational IT strategy.
  • Provide status updates, post-incident reports, and technical explanations as needed.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
QUALIFICATIONS
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 4+ years in IT support with significant Tier 2/3 experience.
  • Advanced knowledge of Windows, macOS, and Linux environments.
  • Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls).
  • Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS).
  • Experience with scripting and automation (PowerShell, Python, Bash).
  • Familiarity with identity and access management tools (Active Directory, Azure AD, MFA).
  • Familiarity with endpoint management, patching, and monitoring tolls.
  • ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/Azure Solutions Architect, etc.) preferred.
  • Excellent written and verbal communication skills.
  • Experience supporting regulated, high-availability, and fast-paced environments with a customer-focused mindset.
  • Strong collaboration skills, ability to work under pressure, and manage escalations effectively.
  • Competence in documentation and change management processes.
  • Excellent analytical and problem-solving skills.

Wage: Dependent on Experience
Type: Full-Time
Location: Hybrid in Nashville, TN
Additional Information
We are committed to providing a competitive Total Rewards Package that meets our employee's needs.
From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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