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The Infrastructure & Operations Manager is a hands-on technical leader responsible for enterprise infrastructure operations, Tier III support, virtualization platforms, laboratory modernization, cybersecurity compliance, Cross Domain Solution (CDS) support, logistics operations, contractual deliverables, and operational sustainment. The role blends technical leadership, people management, and direct engineering work to ensure reliability, security, and modernization of missioncritical systems.

This manager leads a multidisciplinary team-engineers, systems administrators, network engineers, cybersecurity staff, logistics personnel, and Tier III support-while remaining actively engaged in troubleshooting, implementation, and operational decision-making. The role requires deep expertise in virtualization, networking, systems administration, cybersecurity compliance, and enterprise operations, serving as the senior escalation point for complex technical issues. Success requires an exceptionally organized, executionfocused leader capable of managing technical operations, modernization initiatives, compliance activities, logistics functions, customer needs, and mission priorities across multiple parallel workstreams.

Reporting Structure
Reports to the Systems Architect and serves as the operational lead executing infrastructure strategy, technical roadmaps, and modernization efforts. Works closely with engineering, cybersecurity, and program leadership and provides technical and operational oversight across infrastructure, cybersecurity, logistics, and support domains.

Required Qualifications

• Active Secret clearance required; TS/SCI preferred

• Bachelor's degree in IT or related field. Additional directly relevant experience may be considered in lieu of degree.

• 8+ years supporting enterprise infrastructure, virtualization, networking, systems admin, cybersecurity, or operations

• 3+ years managing technical teams

• Security+, CISSP, CISM, CASP+, VCP, CCNA/CCNP, or equivalent certification for 8140 compliance

• Experience in classified environments, CDS/MLS, NCDSMO/RTB, secure transfer technologies, hybrid cloud, and automation/orchestration

• Experience with Tier III operations, VMware, enterprise networking, cybersecurity frameworks (RMF, NIST 80053, STIGs), laboratory/test environments, logistics, contractual deliverables, and modernization efforts

• Experience supporting DoD, Federal, or highly regulated environments

• Demonstrated ability to manage complex multidisciplinary operations

Required Technical Skills
VMware vSphere/ESXi/vCenter; enterprise networking; Windows/Linux admin; AD/DNS/DHCP; storage/backup; monitoring tools; vulnerability management; RMF/NIST/STIG compliance; CDS concepts; DR/BCP; ITIL; automation (PowerShell/Python/Ansible)

Key Responsibilities

Infrastructure & Operations

• Oversee daily operations of servers, storage, virtualization, networking, cloud, and lab environments

• Ensure availability, reliability, security, and performance

• Lead modernization, lifecycle management, migrations, and capacity planning

• Maintain security and operational compliance

Technical Leadership

• Serve as highest technical escalation point

• Engage in troubleshooting, deployment, architecture reviews, and root cause analysis

• Lead virtualization, networking, storage, cybersecurity, cloud, enterprise services, and CDS efforts

• Establish engineering standards and best practices

Tier III Operations

• Manage advanced troubleshooting, incident response, service restoration, and sustainment

• Oversee maintenance windows, patching, upgrades, change management, SLAs, metrics, dashboards, and major incidents

Laboratory Modernization

• Lead design, modernization, deployment, and sustainment of lab and test environments

• Oversee infrastructure refresh, cybersecurity controls, and cross-domain capabilities

Team Leadership

• Manage and develop a multidisciplinary technical team

• Oversee staffing, evaluations, mentoring, and professional development

• Promote accountability, collaboration, and continuous improvement

Cybersecurity & Compliance

• Support RMF, A&A packages, POA&M, continuous monitoring, and vulnerability management

• Ensure compliance with NIST 80053, STIGs, and organizational policies

• Support CDS accreditation and secure information exchange

Logistics & Program Support

• Oversee inventory, asset management, shipping/receiving, and GFE accountability

• Support equipment deployments, refreshes, procurement, and program documentation

Contract Deliverables

• Manage and submit CDRLs and program documentation

• Track obligations, compliance requirements, customer actions, and engineering efforts

• Support audits, reviews, TIMs, and vendor/government coordination

Mission Execution & Organizational Leadership

• Maintain visibility across operational, engineering, cybersecurity, logistics, and contractual activities

• Enforce processes ensuring schedule adherence, quality, configuration control, and accountability

• Track risks, milestones, dependencies, action items, and customer requirements