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Weekend Tier 3 Support Jobs (NOW HIRING)

Pivotal

Tier 3 Technical Support Agent

Palo Alto, CA · On-site

As a Tier 3 Technical Support Agentat Pivotal,you will helptransform how our customers think about traditional customer support. This role will bridge the gap between tier 3 support escalations and ...

Agile Defense

Tier III Analyst

Rosslyn, VA · Hybrid

Our vision is to bring adaptive innovation to support our nation's most important missions through ... Tier III Analyst Location: Hybrid, Rosslyn, VA Clearance Level: Secret, Must Have Clearance to ...

Proven IT

Tier 3 Engineer

Schaumburg, IL · On-site

$75K - $100K/yr

This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site.

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

We are looking for a Tier 3 Network Engineer to support a government customer's global enterprise network. Big picture, the Tier 3 engineering team provides implementation support to the network ...

EXOS

Desktop Support IV (160735)

Madison, WI · On-site

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

... weekends. NOTE: The position MAY change to 12-hour days with a shortened work week. JOB DUTIES ... Other duties will include Tier 3 level support covering: * Advanced Troubleshooting of Hardware and ...

BPS Technologies

Tier 3 Help Desk Technician

Dublin, OH

$19.25 - $26/hr

This role is for an IT professional who is already comfortable handling Tier 2-level support and is ... 3 position based on performance, team fit, and experience. The temporary period is designed to ...

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Weekend Tier 3 Support information

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How much do weekend tier 3 support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for weekend tier 3 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Weekend Tier 3 Support vs Weekend Network Support?

AspectWeekend Tier 3 SupportWeekend Network Support
CertificationsTypically Cisco, CompTIA, or vendor-specific certificationsSimilar certifications, often Cisco or network-specific
Work EnvironmentData centers, enterprise IT, technical support teamsNetwork operations centers, enterprise networks, troubleshooting
Employer & Industry UsageIT service providers, large corporations, telecomsTelecom companies, ISPs, large enterprises

Weekend Tier 3 Support and Weekend Network Support both require technical certifications and involve troubleshooting complex issues. While Tier 3 focuses on advanced support for various IT systems, Network Support specializes in network infrastructure. Both roles are vital in maintaining enterprise IT and network stability during weekend shifts.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Weekend Tier 3 Support role typically refers to a probationary period during which an employee's performance and fit for the position are evaluated. Many companies or support teams use this period to assess skills, reliability, and adherence to protocols before offering permanent employment or benefits.

What hot tech job pays $775,000?

High-level roles such as senior software engineers, data scientists, or specialized cybersecurity experts can reach annual compensation of $775,000 or more, especially with bonuses and stock options. These positions typically require advanced skills, certifications, and extensive experience in their fields.

What jobs pay $700 a day?

Weekend Tier 3 Support roles can pay around $700 per day, especially for experienced professionals with specialized skills in IT support, troubleshooting, and customer service. Such positions often require technical certifications and the ability to work independently during weekends or outside regular hours.

What is Tier 3 support job description?

A Tier 3 support role involves handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support teams. It requires advanced troubleshooting skills, in-depth knowledge of systems or products, and often involves collaborating with development or engineering teams to resolve escalated problems. The position typically requires experience with diagnostic tools, technical certifications, and strong problem-solving abilities.
More about Weekend Tier 3 Support jobs
What are the most commonly searched types of Tier 3 Support jobs? The most popular types of Tier 3 Support jobs are:
What job categories do people searching Weekend Tier 3 Support jobs look for? The top searched job categories for Weekend Tier 3 Support jobs are:
Weekend Tier 3 Support jobs near you
Infographic showing various Weekend Tier 3 Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 3 Technical Support Agent

Tier 3 Technical Support Agent

Pivotal

Palo Alto, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Pivotal is the leader in the emerging market of electric Vertical Takeoff and Landing (eVTOL) aircraft. We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft the world's first light eVTOL to fly manned missions and enter the consumer market.
Efficient, compact, and simple, Pivotal aircraft are designed for a wide range of consumer, public service, and defense applications. Our distinctive tilt-aircraft architecture and scalable platform have been flying for over 10 years. Last year we announced our next-generation aircraft, the Helix, which is rapidly progressing toward general release and scalable production in 2026.
Mobility is one of the most highly-valued areas of modern technology investments. This is the right company, in the right space, the right strategy, at the right time. If you are ready for adventure, we invite you to join our amazing team and grow with us.
As a Tier 3 Technical Support Agentat Pivotal,you will helptransform how our customers think about traditional customer support.
This role will bridge the gap between tier 3 support escalations and customer success:Servingas the highest level ofourfront-linetechnical support operations, while also engaging with account level concerns and questionswithempathyand urgency.
This role requiresthe ability to cross collaborate and drive resolutions across multiple teams, while also providing the gold standard incustomer-facingservice. Soft skills will be as critical as technical skills.
Responsibilities
  • High-Level Escalation:Act as thefinal pointof contact for complex technical issues, ensuring high-priority tickets are resolved within defined SLAs.
  • Root Cause Analysis (RCA):Drivedetailed investigation into recurring and new issues, documenting findings and workingcross collaborativelyto implement permanent fixes.
  • Cross-Functional Collaboration:Build inroads and partnershipswithProduct,Firmware, andManufacturingtodrivetimelysolutions for critical customer accounts.
  • Knowledge Management:Document and develop playbooks to streamline resolutions for recurring issues.
  • Incident Management:Manage and curate support tickets within defined SLAs and to the highest standards of note takingandissuedocumentation.
  • Future Proofing:Identifyopportunities to automate repetitive support tasks and improve internal diagnostic tools.

Qualifications
  • Systems Proficiency:
    • Jira issue filing, resolutiondrivingand Kanban board management.

  • Microsoft Office anddelivering professional level presentational or analytical documentation as needed.

  • Generalunderstanding of CRM systems and support ticket management (Hubspot, Zendesk, Salesforce, etc.)

  • Additionalproficiency with backend systemsused for log retrieval and firmware commitment lookup: data viewer, Grafana, terminal, AWS, etc.

  • Log Analysis:General ability to read data logs and scan for red flags or potential root causes.
  • Communication:The ability to meet your audience where they are and speakat a technical level, while also make difficult technical conceptseasy to understand when needed.
  • Critical Thinking:A logical, methodical approach to problem-solving under pressureand throughambiguity.A symptom focused approach to finding the root cause of the issue.
  • Experience:5+ years intechnicalsupportor success role, with at least 2 years in a senior/escalation-tier role.

Preferred Qualifications
  • VIP Account Management: Experience with critical or high profile customer accounts, or early product access programs.
  • Education:Bachelor's degree ininformation Technology,computer scienceor equivalent professional experience.

Attributes aligned with Core Values
  • Demonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment.

  • Puts customers at the center of every action by deeply understanding their challenges, delivering exceptional value, and striving to exceed expectations to support their success as our core purpose.

  • Actively seeks and values diverse stakeholder perspectives, builds cross-functional relationships, and fosters trust through empathetic, fact-based communication-committing to shared decisions for the greater good.

  • Drives results with clarity and purpose by focusing on what matters most, adapting to change, taking initiative, and owning outcomes while aligning actions with a clear understanding of success at every level.

  • Navigates ambiguity with resilience and bold thinking, challenges the status quo, and combines innovative ideas with practical best practices to overcome obstacles and drive progress.

  • Fosters a high-performance culture grounded in respect, professionalism, and support-balancing high expectations with a healthy, collaborative environment and being a trusted, dependable teammate.

Applicants must be eligible for employment in the United States and willing to work onsite at our HQ office in Palo Alto, CA.
Pivotal offers a comprehensive benefits package, including medical, dental, vision, and 401k plans.
Pivotal is an Equal Opportunity Employer. Pivotal does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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