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Technical Support Level 1 Jobs (NOW HIRING)

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals ...

Ametek

Technical Support Advanced Specialist

Lake Mary, FL · Hybrid

$28 - $32/hr

... at least one year of customer service experience, preferably in a technical support environment ... Closely cooperate with the other support level teams to ensure an excellent Customer Experience ...

SME Industries

Be Seen First

Technical Support Desk Level 2

West Jordan, UT · On-site

$1.0K - $1.0K/yr

Provide second-level support for complex technical issues escalated from Tier 1 support. * Troubleshoot, diagnose, and resolve hardware, software, and network issues. * Assist end-users with advanced ...

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NetApp

Technical Support Engineer

Morrisville, NC

Participate actively in level 1 Swarming events. * Collaborate with other Technical Support Engineers who may need assistance working a case. * Achieve KCS Publisher within 12 months of start date.

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to ...

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Technical Support Level 1 information

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How much do technical support level 1 jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for technical support level 1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What are Technical Support Level 1 jobs?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What is tier 1 technical support?

Tier 1 technical support is the first level of customer assistance, where support agents handle basic issues such as password resets, account access, and troubleshooting common hardware or software problems. These agents typically follow scripted procedures and use remote tools to resolve simple technical issues quickly.

What are some common challenges faced by Technical Support Level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.

What jobs pay $4000 a week without a degree?

A Technical Support Level 1 role typically does not pay $4,000 a week; such high earnings usually require advanced skills, certifications, or experience. Jobs that can pay this amount without a degree are rare and often involve sales, specialized trades, or entrepreneurial ventures. Most high-paying roles without a degree focus on skills, certifications, or experience rather than formal education alone.

What is level 1 tech support?

Level 1 technical support is an entry-level role responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. Support staff typically use remote tools and follow scripted procedures, often working in call centers or help desks, and may require basic certifications like CompTIA A+.

What does a level 1 tech do?

A Level 1 technical support specialist handles basic customer issues, such as troubleshooting hardware and software problems, providing account assistance, and guiding users through simple solutions. They typically use remote tools and follow established procedures, escalating more complex issues to higher support levels when necessary.
More about Technical Support Level 1 jobs
What states have the most Technical Support Level 1 jobs? States with the most job openings for Technical Support Level 1 jobs include:
What job categories do people searching Technical Support Level 1 jobs look for? The top searched job categories for Technical Support Level 1 jobs are:
Technical Support Level 1 jobs near you
Infographic showing various Technical Support Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

DKAJobs/Pima County One-Stop Office Support Level One

Dorothy Kret & Associates

Tucson, AZ • On-site

$16.59/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

DKAJOBS/Pima County One-Stop
Office Support - Level 1
Job Post Summary
Office Support - Level 1
Date posted: July 2, 2026
Pay: From $16.59 per hour
Job description:
Under County supervision perform a variety of clerical support tasks with instructions regarding assignment details.
Duties and Responsibilities: Work assignments may vary depending on the department's needs and will be communicated to the Contracted staff by the assigned supervisor. May be assigned to one or more of the following task areas or may work as a generalist:
Interaction with the Public:
  • Provide general information on department or program activities in respond to public and staff inquiries;
  • Answer single- and multi-line telephones, route calls, and relay messages;
  • Resolve routine problems in person, by phone and through correspondence with complainant;
  • Request specific information by telephone; and
  • Check documents for completeness and accuracy and issues licenses and permits.
  • Respect the public and be aware of customers' needs.

Keyboarding:
  • Type and word process a variety of documents including correspondence, reports, forms, contracts, requisitions and claims;
  • Edit documents for grammar, punctuation, spelling and format;
  • Code, confirm, enter, update, and retrieve data using automated filing systems; and
  • Verify accuracy of data entered into the system and correct information by making updates, additions or deletions as required, and print reports.

Filing:
  • Establish and maintain filing systems and retrieve documents from files as required
  • Research document files and automated records for specific information.

Other Clerical:
  • Copy and distribute materials and act as key operator for copy machine; Read, screen and direct mail and compose answers to routine correspondence
  • Calculate fees, record payments, and balance routine accounts
  • Operate various office equipment such as computer terminals and personal computers, facsimile machines, photocopiers, and calculators.
  • Specialized Work Assignments: Perform moderately complex word processing activities such as preparation of charts, graphs and tables
  • Transcribe a variety of correspondence, reports, and documents from dictating equipment;
  • Schedule and arrange meetings, conferences, interviews and other appointments;
  • Train other staff members in office procedures and clerical activities; and
  • Assign and review the work of staff performing typing, filing, and other routine clerical activities.

Knowledge of: Administrative/clerical/office procedures and systems, such as word processing and the managing of files, financial records and databases;
  • Principles and processes for providing excellent customer service; Telecommunication systems
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.

Skills:
  • Operate a variety of office equipment, including personal computers, facsimile machines, photocopiers, and calculators;
  • Communicate effectively, understand and follow instructions;
  • Multi-tasking, attention to detail and using customized databases.

Required Qualifications:
  • Front desk receptionist or customer service experience
  • Valid AZ DL
  • Reliable Transportation
  • High School diploma or GED
  • Level 1 Fingerprint Clearance Card or ability to obtain

Preferred Qualifications:
  • Bilingual in Spanish and English

Job Type: Full-time
Benefits:
  • Dental Insurance
  • Health insurance
  • Retirement plan matching
  • Vision insurance

Work Location: Pima County One-Stop Locations

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