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Technical Support Level 1 Jobs (NOW HIRING)

Kasmo Global

Customer Service Support Level 1

Kings Mills, OH · On-site

$16 - $20.50/hr

Job Title Supports pre-sales and post-sales customer service functions by assisting customers, company sales and service representatives with questions on equipment returns, repairs, replacements ...

SURFTHING LLC

Support Technician Level 1

Annandale, MN · On-site

$23 - $27/hr

Opportunity for advancement Support Technician Level 1 SurfThing in Annandale Minnesota, is a fast ... Paid Holidays * 401(k) Match after 1 year Technical Support Responsibilities * Identify ...

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AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Urrly

CX Support Agent - Level 1

$1.0K - $1.3K/mo

CX Support Agent - Level 1 Join a growing SaaS support team helping mission-driven organizations ... Escalate complex issues to Level 2, product, data, or technical teams when needed. * Process ...

DataCT LLC

Level 1 Support

New York, NY

$90K - $100K/yr

Qualifications * 2-4 years in technical or operational customer support. * Familiarity with ... The Level 1 Support role is a key contributor to that mission. #hc230732

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to ...

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Sena Technologies Inc

Technical Support - Tier 1

Irving, TX · On-site

Escalate complex technical issues to higher-level support teams when necessary. * Document customer ... Typically requires 1-3 years customer support experience or an equivalent combination of experience ...

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Pavago

Technical Support Specialist

Resolve Level 1 & Level 2 support requests * Guide customers through troubleshooting steps using simple, non-technical language * Ensure users feel informed and supported throughout the resolution ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Nantmedia

Technical Support Specialist II

El Segundo, CA · On-site

$34.62 - $37.50/hr

... level 2 and 3 IT support towers so employees have the tools, applications, and system access ... Technical Support level. * Coordinate all IT onboarding and offboarding activities: account ...

Swinerton

Tier 1 Technical Support

$38K - $48K/yr

Swinerton is a company providing technical support services, and they are seeking a Tier 1 ... Level Agreement to business customers • Provide consistent communication and follow up with ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

Provide base-level network support to include restoration of system access and minor system anomaly resolution. * Other duties will include Tier 1 level support covering: * User Account Management.

Hologic

Technical Support Specialist 1

Marlborough, MA · On-site

... knowledge level for your supported products. • Attending training and self-study to acquire ... A technical discipline such as computer science, electrical/electronic/biomedical engineering a ...

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All JobsTechnical Support Level 1 Jobs

Technical Support Level 1 information

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$14

$26

$44

How much do technical support level 1 jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for technical support level 1 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Level 1 vs Technical Support Specialist?

AspectTechnical Support Level 1Technical Support Specialist
CredentialsBasic certifications like CompTIA A+ or similarSame as Level 1, often with additional certifications
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, remote support, on-site as needed
Job ResponsibilitiesInitial troubleshooting, basic issue resolution, ticket loggingAdvanced troubleshooting, escalations, customer education

Technical Support Level 1 typically handles basic issues and initial customer contact, while Technical Support Specialist often manages more complex problems and provides deeper technical assistance. The roles overlap in credentials and work environment but differ in scope and responsibility.

What are Technical Support Level 1 jobs?

Technical Support Level 1 jobs involve providing the first line of assistance to customers or end-users experiencing technical issues with products or services. These professionals handle basic troubleshooting, resolve common problems, and escalate more complex issues to higher-level support teams if needed. They typically communicate via phone, email, or chat, and may also guide users through step-by-step solutions. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Level 1, and why are they important?

To thrive as a Technical Support Level 1, you need strong troubleshooting abilities, basic IT knowledge (often supported by a relevant certificate or diploma), and familiarity with computer hardware and software. Experience with ticketing systems, remote desktop tools, and knowledge bases like Zendesk or ServiceNow is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure timely and accurate resolution of technical issues, contributing to user satisfaction and efficient IT operations.

What are some common challenges faced by Technical Support Level 1 professionals, and how can they effectively address them?

Technical Support Level 1 professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing high call volumes, and communicating effectively with customers who may have varying levels of technical knowledge. To address these challenges, it's important to actively listen to customers, follow established troubleshooting protocols, and know when to escalate more complex issues to higher-level support teams. Building strong communication and problem-solving skills, and staying updated on product knowledge, can help Level 1 technicians provide efficient and effective support.

What is a technical support agent level 1?

A Technical Support Level 1 agent is an entry-level support professional responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. They typically use ticketing systems and diagnostic tools and may escalate complex issues to higher support tiers.

What is level 1 technical support?

Level 1 technical support is an entry-level role responsible for providing basic assistance to users, such as troubleshooting common hardware and software issues. Support staff typically use remote tools and follow scripted procedures to resolve common problems and escalate more complex issues to higher support tiers.

What job makes $10,000 a month without a degree?

A Technical Support Level 1 role typically does not pay $10,000 a month; such high earnings usually require advanced skills, certifications, or experience. Jobs that can reach this level without a degree often involve sales, real estate, or specialized trades, but they generally depend on performance and commissions. Most high-paying roles without a degree involve entrepreneurship or self-employment rather than entry-level technical support positions.

What does a level 1 tech do?

A Level 1 technical support specialist handles basic customer issues, such as troubleshooting hardware and software problems, providing account assistance, and guiding users through simple solutions. They typically use remote tools and follow established procedures, escalating more complex issues to higher support levels when necessary.
More about Technical Support Level 1 jobs
What states have the most Technical Support Level 1 jobs? States with the most job openings for Technical Support Level 1 jobs include:
What job categories do people searching Technical Support Level 1 jobs look for? The top searched job categories for Technical Support Level 1 jobs are:
Technical Support Level 1 jobs near you
Help Desk Support - Level 1 (Carlsbad) 4026

Help Desk Support - Level 1 (Carlsbad) 4026

Noesis Group Inc.

Carlsbad, CA

$20.75 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

Job description

Help Desk Support - Level 1 (Carlsbad) 4026

Looking for a new opportunity with amazing benefits?

Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful. 

Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology. 

We are currently seeking a highly motivated, full time Helps Desk Support-L1 to provide outstanding customer service to our clients. 

JOB DESCRIPTION

Under the direct supervision of the Client Support Manager, the Helps Desk Support-L1 will provide on-site technical support for our Noesis client. The Helps Desk Support-L1 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Helps Desk Support-L1 will serve as a “first point of contact” for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Helps Desk Support-L1 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.

SKILLS / REQUIREMENTS

Because we only hire the best candidates, you must have the following skills and education to be considered:

  • Broad based hardware and software support experience
  • Able to build and maintain supportive relationships within the organization
  • Highly accurate, organized and detail-oriented
  • Excellent customer service skills
  • Exceptional oral and written communications skills
  • Excellent technical writing and documentation skills
  • Above-average analytical and deductive reasoning skills
  • Ability to learn new technologies quickly and easily
  • Work efficiently and reliably in unsupervised and varying environments
  • Maintain calm and professional composure in stressful environments
  • Demonstrated track record of offering excellent customer service over the phone
  • Possess  working knowledge of all of Microsoft's operating systems
  • Willing to handle support both over the phone and on-site locations to support clients desktop needs
  • Have a strong working knowledge of all of the components in Microsoft's Office suite
  • Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
  • Prefer one or more current Information Technology certifications
  • Prefer a 4-Year college degree (Bachelor’s or above) or equivalent experience
  • 2+ years of highly relevant, extensive, hands-on experience
  • Must have a current CA drivers license

Please submit your electronic resume and a personalized cover letter to https://noesisinc.hire.trakstar.com/. Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.

Employment Type: FULL_TIME

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