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It Help Desk Level 1 Jobs (NOW HIRING)

BC Tech Pro

IT Help Desk

San Diego, CA

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

San Diego, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Roy, UT

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Wightman

IT Help Desk Technician

Kalamazoo, MI

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... level position, or are looking to accelerate your career opportunities - you want to work for a ...

New

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

... to Service Level Agreements (SLA). This includes, but not limited to, desktop repair, desktop ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...

Sentinel

IT Help Desk

Traverse City, MI

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide ... This role will support end users, deploy and maintain hardware, and assist with daily IT operations ...

Sentinel

IT Help Desk

Traverse City, MI · On-site

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide ... This role will support end users, deploy and maintain hardware, and assist with daily IT operations ...

The People Concern

IT Help Desk Tier 1

Los Angeles, CA · On-site

$25 - $27/hr

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

... Level 2 and ITAR, by maintaining operational standards. • Communicate effectively with employees, providing timely updates on their IT issues. What You'll Need: • 2+ years of IT help desk ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line ... silver level plan for employee + 50% dependents, offers up to Platinum plans. * One Medical:

CABVI

Be Seen First

IT Help Desk Technician

Utica, NY · On-site

$18.50/hr

Provide first level contact and resolutions to issues from 200+ employees at 14 locations ... One facet of our employment services is Central Industries, the Association's manufacturing ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Bilingual IT Help Desk Professionals (Tier 1 & Tier 2) Overview We are actively recruiting for ... II-level troubleshooting. * A high school diploma or equivalent is required. * An Associate ...

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It Help Desk Level 1 information

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How much do it help desk level 1 jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for it help desk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician, and why are they important?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are IT Help Desk Level 1 technicians?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.
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It Help Desk Level 1 jobs near you
IT Help Desk Technician

IT Help Desk Technician

Empirical Systems Aerospace, Inc.

San Diego, CA • On-site

$25 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Information Technology (IT) Help Desk Technician
Position Summary:
The IT Help Desk Technician is responsible for providing day-to-day technical support and maintenance of the company's IT systems, software, and hardware. This role ensures that employees have reliable and efficient access to technology resources by installing, configuring, and troubleshooting systems and devices. The IT Help Desk Technician will maintain accurate IT asset inventories, assist with system deployments, and provide excellent customer service to end users while escalating complex issues as needed.
Essential Duties and Responsibilities
  • Operations
  • Install and configure software and hardware.
  • Wiping and De-commissioning obsolete hardware.
  • Assist with the deployment of software updates.
  • Setup accounts and workstations.
  • Imaging laptops and desktops.
  • Terminate ethernet cables as required.
  • Ensure accuracy of IT asset inventory
  • Troubleshooting and Problem Solving
  • Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals.
  • Follow up with users to ensure issues are resolved and customers are satisfied.
  • Escalate complex problems to higher-level IT personnel when necessary.
  • User Support
  • Provide technical assistance to users via phone, email, or in-person.
  • Answer questions about IT systems, software, and hardware.
  • Guide users through troubleshooting steps.
  • Documentation and Record Keeping
  • Document issues, solutions, and user interactions.
  • Maintain accurate records of IT activities and infrastructure.
  • Other Duties
  • Day-to-day resolution of IT task ticket system.
  • May provide training to users on IT systems and software.
  • May assist with the procurement of IT equipment.
  • May monitor IT systems and infrastructure for potential problems.

Essential Qualifications
  • Understanding computer hardware, software, and networks.
  • Experience with troubleshooting and problem-solving.
  • Ability to diagnose and resolve basic technical issues.

Education or Equivalent:
A high school diploma is preferred.
Some college experience as plus
Experience:
IT admin experience preferred.
Formal computer science training is a plus.
Necessary Skills, Knowledge & Judgment:
  • Excellent writing skills
  • Excellent computer skills including proficiency in MS Office Word and Excel software
  • Must possess solid organizational skills
  • Basic math skills
  • US Citizen
  • Detail oriented
  • Disciplined execution of processes and systems

Language Skills:
  • Must have good oral and written communication skills.
  • Must be able to communicate effectively with co-workers.

Reasoning Ability:
  • Proven ability to analyze and solve problems.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Physical Demands:
  • Lift and handle computing hardware up to 30 pounds.

Work Environment:
  • Work will be conducted in an office and manufacturing environment.

Comprehensive Benefits & Perks:
  • Health & Wellness: Choose from three health, dental, and vision plans - including a 100% employer-paid option covering both employees and their families.
  • Paid Time Off: Enjoy 120 hours of PTO, 80 hours accrued plus an additional 40 hours of holiday break pay in addition to Christmas Eve, Christmas Day, and New Year's Day off.
  • Life Insurance: $25,000 employer-paid life insurance policy, with the option to purchase additional coverage for employees and their families.
  • Supplemental Coverage: Access optional benefits such as Critical Illness, Hospital Indemnity, Accident Insurance, and Critical Illness with Skin Cancer coverage.
  • Health Savings Account (HSA): Take advantage of a tax-advantaged HSA to manage medical expenses.
  • Retirement Savings: 401(k) with a company match to support your financial future.
  • Paid Holidays: Enjoy 9 paid holidays throughout the year.
  • Work Environment: A casual dress code, complimentary snacks, and a welcoming company culture.
  • Ideal Location: Work in an area that offers an outstanding quality of life - a perfect place to live, work, and play!

Company Overview
Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, dedicated to delivering high-quality, innovative, and cost-effective solutions to the industry. We specialize in cutting-edge system design, rapid product development, precision manufacturing, comprehensive testing, and technology demonstrations to support the evolving needs of the aerospace community. Committed to excellence, on-time delivery, and continuous growth, we invest in infrastructure to expand our manufacturing and aftermarket capabilities while maintaining the highest standards of engineering services.
At ESAero, we don't just build products, we engineer solutions that propel
the aerospace industry forward.
**This position is fully on-site at ESAero in San Luis Obispo, CA**
ESAero is an equal opportunity employer.
E-Verify participation required for employment.
Must present proof of authorization to work in the United States.
Must be able to pass background check.
Pay Range: $ 25.00 - $35.00 hourly non-exempt (DOE)

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