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It Help Desk Level 1 Jobs (NOW HIRING)

Parkland Health

$14.50 - $18.75/hr

Primary Purpose Under general supervision, provide Level 1/Level 1.5 technical support via ... IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years ...

pplco

IT Help Desk Manager

Los Angeles, CA

Openings : 1 Summary The People Concern has a growing and changing IT Department. Day to Day ... Attend Monthly Manager's meetings of TPC, and other required meetings for management level updates ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

... one incredibly talented team. At Celsius, we pride ourselves on empowering our people. Every ... Ready to take your career to the next level? Join our team and redefine what it means to be ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... by Tier 1 or Tier 2 support. * Monitor help desk performance metrics (SLAs, response times ...

K2 Staffing

They are in need of a Helpdesk Support Level I technician . A successful candidate will have a ... similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk ...

Excelraise, LLC

IT Help Desk Analyst

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...

New

First Horizon Bank

IT Help Desk Tech

Lafayette, LA · On-site

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Bank. More information is available at www.FirstHorizon.com. Benefit Highlights • Medical with ...

Ensign Services

IT Help Desk Analyst

Dallas, TX

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in the ...

Salem Staffing

Be Seen First

IT Help Desk

Chicago, IL · On-site

$25 - $30/hr

This large corporation is in need of a dedicated Help Desk candidate. This is an on-site position ... least one of our current openings. Our business model is primarily temp-to-hire and direct hire ...

New

SitelogIQ

IT Help Desk Specialist

Sacramento, CA

... level staff with clear supporting details. IT Help Desk Technician Qualifications * Associate's degree in Information Technology, Computer Science, or a related field is typically required. * 1 to 2 ...

Press-One Customer Care

IT Help Desk

Fort Collins, CO · On-site

$19 - $20/hr

You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.

SitelogIQ

IT Help Desk Specialist

Sacramento, CA · On-site

... level staff with clear supporting details. IT Help Desk Technician Qualifications * Associate's degree in Information Technology, Computer Science, or a related field is typically required. * 1 to 2 ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for ... Provide level 1 telephone/email support for all Crew locations. * Respond to incoming ticketing ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

High level of professional business acumen. Mandatory Hiring Requirements : References, Background ... Minimum of 1 year of experience in Information Technology or equivalent combination of education ...

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All JobsIt Help Desk Level 1 Jobs

It Help Desk Level 1 information

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$12

$23

$33

How much do it help desk level 1 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it help desk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Level 1 technician?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

More about It Help Desk Level 1 jobs

What cities are hiring for It Help Desk Level 1 jobs?

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States with the most job openings for It Help Desk Level 1 jobs include:

What job categories do people searching It Help Desk Level 1 jobs look for?

The top searched job categories for It Help Desk Level 1 jobs are:

It Help Desk Level 1 jobs near you
Infographic showing various It Help Desk Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Agent - Agent

Parkland Health

$14.50 - $18.75/hr

Full-time

Posted 8 days ago

Parkland Health and Hospital System rating

8.2

Company rating: 8.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Primary Purpose
Under general supervision, provide Level 1/Level 1.5 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.
Minimum Specifications
Education
- High School Diploma Required.
- Prefer Bachelor's degree in Information Technology; Business or CompTIA certifications.
Experience
- Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience.
- Prefer a minimum of three years of IT ticketing system experience or exposure.
- Prefer a minimum of one year of Major Incident Management experience or exposure.
- Prefer entry level software design experience or exposure.
- Prefer entry level network engineering knowledge experience or exposure.
Equivalent Education and/or Experience
- May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.
Certification/Registration/Licensure
- Prefer CompTIA certifications. CompTIA A+, CompTIA Network+, CompTIA Security+.
- Prefer Microsoft certification within specific specializations including Office and Windows operating system.
Required Tests for Placement
Skills or Special Abilities
- Must have an intermediate knowledge of a service desk or help desk environment.
- Must have an intermediate knowledge of computers, computer networks and troubleshooting concepts and ticketing software.
- Must be able to communicate effectively, both verbally and in writing.
- Must have the ability to troubleshoot intermediate level technical problems.
- Must be able to use critical thinking skills to identify work arounds and resolve computer problems.
- Must be able to demonstrate empathy. You may be handling contacts from customers in difficult situations.
- Must be able to multitask as you will have to switch between multiple systems while helping customers.
- Must be able to manage inbound calls in a timely and effective manner.
- Must be able to research customer problems using knowledge base articles and other resources.
- Must be able to provide the right solutions to customers or escalate to the appropriate Level 2 support team.
- Must meet quality KPI (Key Performance Indicators) targets.
Responsibilities
- Provides Level 1/Level 1.5 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.
- Interacts with IT teams, IT analysts, and other IT staff members to troubleshoot, identify and resolve technical issues.
- Leverages the IT ticketing system to document end-user issue, research knowledge base articles, and document troubleshooting steps performed to resolve the issue or reassign the ticket to a Level 2 team.
- Simulates or recreates end-user problems in order to resolve computer or software problems.
- Escalates more complex problems to higher level co-workers or leaders, as needed.
- Integrates knowledge gained into current work practices.
- Reports all team member related issues to appropriate management for correction or improvement.
- Identifies ways to improve work processes and improve customer satisfaction

Makes recommendations to supervisor or manager in support of the overall goals of the department and Parkland.

What Parkland Health and Hospital System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Parkland Health and Hospital System logo

About Parkland Health and Hospital System

Sourced by ZipRecruiter

Parkland Health and Hospital System, based in Dallas, TX, US, is a reputed entity in the healthcare industry. Accessible through their website parklandhealth.org, this distinguished organization operates within the public sector, primarily providing medical care and services. Parkland Health was founded with a mission to take healthcare to people who need it the most and ever since its inception it has staunchly adhered to this principle. The hospital is acknowledged for its unyielding dedication to patient care, its world-class staff, and its innovative medical breakthroughs. Alongside its traditional healthcare offerings, Parkland also provides specialized services such as burn treatment and poison control, cementing their position as a comprehensive provider of critical care.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1954

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