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It Help Desk Level 1 Jobs (NOW HIRING)

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

IT Help Desk Internship Location: On-site | Cape Fear Moto Group Reports To: IT & Information ... One-on-one mentorship from an IT Manager * Insight into multiple IT career paths (help desk ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Lexair, inc.

IT Help Desk Technician

Lexington, KY · On-site

Forward more complex problems that require higher-level support to the IT Manager. * Escalate ... Standard working hours apply for Monday-Friday 7am-4pm with a one hour lunch break, with potential ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our ... Full-Time Benefits - Most benefits start day 1 * Medical, Dental, Vision Insurance * Flex Spending ...

lumen21

Be Seen First

IT Help Desk Support

San Gabriel, CA · On-site

$28 - $32/hr

Ensure tickets are handled and resolved within established Service Level Agreements (SLAs ... Experience: 2-3 years of experience in an IT Help Desk, Service Desk, Desktop Support, or ...

New

Ensign Services, Inc.

IT Help Desk Analyst

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk Analyst - Saturday to Wednesday, 10:00 AM - 6:30 PM CST. Position Type: Full Time, ... Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in the ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

... Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network ... Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for ...

Capital Rx

IT Help Desk Technician

Charlotte, NC · On-site

$43K - $54K/yr

Location: Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk ... Participate in a Help DeskOnCallschedule (tentatively will be 1 week/month, with potential higher ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

... level. Essential Duties and Responsibilities: * Evaluate urgency of issues, select, and take ... Ability to manage and execute more than one task at a time * Ability to define problems, collect ...

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It Help Desk Level 1 information

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$12

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How much do it help desk level 1 jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it help desk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Level 1 technician?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

More about It Help Desk Level 1 jobs

What cities are hiring for It Help Desk Level 1 jobs?

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It Help Desk Level 1 jobs near you
Infographic showing various It Help Desk Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Level 2 IT MA

Polaris Healthcare

Foxboro, MA

$70K - $85K/yr

Full-time

Re-posted 12 days ago

Job description

Help Desk Level 2 IT

Polaris Healthcare

Foxborough, MA

Full-Time

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.

Responsibilities:

  • Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person

  • Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365

  • Perform systems administration tasks, including Active Directory and Windows Group Policy management

  • Troubleshoot DHCP, DNS, file, and print services

  • Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365

  • Experience with Remote Desktop Protocol (RDP) and Citrix is a plus

  • Utilize Remote Management Tools for troubleshooting and support

Requirements:

  • 3+ years of experience in a help desk or IT support role

  • Ability to lift up to 50 pounds unassisted

  • Valid driver's license and reliable car

Compensation:

  • Salary based on experience: $70,000 - $85,000 annually

Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.