IT Manager
$95K - $125K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
Quick apply
IT Manager
$95K - $125K/hr
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...
IT Specialist - Help Desk
Sparks, NV · On-site
$25 - $28/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New Deantronics! We're seeking a full-time IT Specialist - Help Desk to support our growing team. This role ...
IT Specialist - Help Desk
Sparks, NV · On-site
$25 - $28/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New Deantronics! We're seeking a full-time IT Specialist - Help Desk to support our growing team. This role ...
Client Support Desk Analyst
Carson City, NV · On-site
$60K - $75K/yr
This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...
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Client Support Desk Analyst
Carson City, NV · On-site
$60K - $75K/yr
This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...
IT TECHNICIAN 5
$62K - $93K/yr
The incumbent will primarily monitor help desk support calls and email requests, ensuring all ... OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent ...
IT TECHNICIAN 5
$62K - $93K/yr
The incumbent will primarily monitor help desk support calls and email requests, ensuring all ... OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent ...
IT PROFESSIONAL 2 - COMPUTER OPERATIONS - FIELD SERVICES
Carson City, NV · On-site
$73K - $109K/yr
The incumbent supervises lower-level IT technicians. Responsibilities include planning, performance ... Help Desk log daily and annotate with resolutions to Help tickets; install, test and replace ...
IT PROFESSIONAL 2 - COMPUTER OPERATIONS - FIELD SERVICES
Carson City, NV · On-site
$73K - $109K/yr
The incumbent supervises lower-level IT technicians. Responsibilities include planning, performance ... Help Desk log daily and annotate with resolutions to Help tickets; install, test and replace ...
IT Manager
Reno, NV · Hybrid
$130K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ... Offices (for when you want one) Compensation Package The salary range for this position is $130,000 ...
IT Manager
Reno, NV · Hybrid
$130K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ... Offices (for when you want one) Compensation Package The salary range for this position is $130,000 ...
IT Manager
Reno, NV · On-site
$130K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ... Offices (for when you want one) Compensation Package The salary range for this position is $130,000 ...
IT Manager
Reno, NV · On-site
$130K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ... Offices (for when you want one) Compensation Package The salary range for this position is $130,000 ...
... the Help Desk and Support Center in the Knowledge Center. Student technicians are tasked with ... Student Employee Level 1 $15.00/hr Exempt No Full-Time Equivalent 37.5% Required Attachment(s ...
... the Help Desk and Support Center in the Knowledge Center. Student technicians are tasked with ... Student Employee Level 1 $15.00/hr Exempt No Full-Time Equivalent 37.5% Required Attachment(s ...
IT Support Specialist
Medical
Vision
Retirement
... Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner ... Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service Paid sick time ...
IT Support Specialist
Medical
Vision
Retirement
... Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner ... Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service Paid sick time ...
IT Support Specialist
CA · On-site
$28 - $40/hr
Medical
Vision
Retirement
... Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner • ... RTP One terminals, InfoGenesis F&B POS, associated receipt printers, and peripherals across all ...
IT Support Specialist
CA · On-site
$28 - $40/hr
Medical
Vision
Retirement
... Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner • ... RTP One terminals, InfoGenesis F&B POS, associated receipt printers, and peripherals across all ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
Information Technology Professional
Medical
Dental
Vision
Retirement
... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...
It Help Desk Level 1 information
See Reno, NV salary details
$12.70 - $14.62
2% of jobs
$14.62 - $16.54
6% of jobs
$16.54 - $18.46
12% of jobs
$18.99 is the 25th percentile. Wages below this are outliers.
$18.46 - $20.37
17% of jobs
The median wage is $21.91 / hr.
$20.37 - $22.29
16% of jobs
$22.29 - $24.21
16% of jobs
$25.17 is the 75th percentile. Wages above this are outliers.
$24.21 - $26.12
12% of jobs
$26.12 - $28.04
7% of jobs
$28.04 - $29.96
6% of jobs
$29.96 - $31.88
3% of jobs
$31.88 - $33.79
2% of jobs
$12
$23
$33
How much do it help desk level 1 jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for it help desk level 1 in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.
What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?
IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.
What is the difference between It Help Desk Level 1 vs It Support Technician?
| Aspect | It Help Desk Level 1 | It Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (often preferred) | CompTIA A+, Network+ (often preferred) |
| Work Environment | Help desk, call center, on-site support | Help desk, on-site, or remote support |
| Responsibilities | Basic troubleshooting, password resets, hardware/software setup | Advanced troubleshooting, network issues, hardware repairs |
| Industry Usage | Common entry-level role across industries | Similar, often overlapping with Help Desk roles |
Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.
What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician?
To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.
What is an IT Help Desk Level 1 technician?
IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.
What are popular job titles related to It Help Desk Level 1 jobs in Reno, NV?
For It Help Desk Level 1 jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching It Help Desk Level 1 jobs in Reno, NV look for?
The top searched job categories for It Help Desk Level 1 jobs in Reno, NV are:
What cities near Reno, NV are hiring for It Help Desk Level 1 jobs?
Cities near Reno, NV with the most It Help Desk Level 1 job openings:
Job description
A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.
This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.
Key Responsibilities
- Manage IT help desk operations and support ticketing system
- Oversee hardware, software, systems, and user-support processes
- Support network, infrastructure, and endpoint performance
- Troubleshoot technical issues across departments
- Maintain IT documentation, system logs, and support procedures
- Coordinate with vendors for system updates, support, and technology services
- Track IT performance metrics, service levels, and recurring support issues
- Improve user experience through timely, professional technical support
- Identify opportunities to streamline IT workflows and reduce manual workload
- Maintain confidentiality and comply with healthcare privacy and security standards
- Perform additional IT-related duties as assigned
Qualifications
- 2+ years of IT support, systems administration, or related technical experience
- Experience managing help desk or technical support environments
- Knowledge of networking, systems administration, endpoint support, and troubleshooting
- Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
- Ability to automate repetitive IT support processes
- Strong documentation, organization, and communication skills
- Ability to work effectively in a fast-paced, on-site healthcare environment
- Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
- HIPAA training/certification required
About Revel Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
1 - 10 Employees
Headquarters location
Rochester, MI, US