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It Help Desk Level 1 Jobs in Reno, NV (NOW HIRING)

... support team, and they will utilize the IT helpdesk ticketing system for issue intake ... Skills, Knowledge, and Abilities * 1+ years in an enterprise IT Support related role * Supporting ...

IT Support II

Verdi, NV · On-site

$21.50 - $29.50/hr

Help Desk phone and email support, answer questions and offer assistance to provide user ... Provide direction and training to Level 1 technicians. Competencies * Windows operating systems

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

... help desk and user support, network and systems administration, incident response, and planned ... level depending on the billet. Education Education benefits are available through standard Navy ...

Showing results 21-40

It Help Desk Level 1 information

See Reno, NV salary details

$12

$23

$33

How much do it help desk level 1 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it help desk level 1 in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What is an IT Help Desk Level 1 technician?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.

What are popular job titles related to It Help Desk Level 1 jobs in Reno, NV?

For It Help Desk Level 1 jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching It Help Desk Level 1 jobs in Reno, NV look for?

The top searched job categories for It Help Desk Level 1 jobs in Reno, NV are:

What cities near Reno, NV are hiring for It Help Desk Level 1 jobs?

Cities near Reno, NV with the most It Help Desk Level 1 job openings:

Infographic showing various It Help Desk Level 1 job openings in Reno, NV as of August 2026, with employment types broken down into 33% Full Time, 50% Part Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

Information Technology Professional

US Navy

Loyalton, CA

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago


United States Navy rating

6.4

Company rating: 6.4 out of 10

Based on 379 frontline employees who took The Breakroom Quiz

42nd of 49 rated military and defense


Job description

Job Title: Information Technology Professional (IT/CTN/IS)
Category / Component: Enlisted • Both
Overview
Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.
Key Responsibilities

As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.
What to Expect
High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.
Work Environment
Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.
Pathways, Training & Advancement
Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.
Qualifications
All Navy jobs require meeting general enlistment or commissioning standards, which typically include:

  • Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy
  • A high school diploma or equivalent for enlisted positions, and a bachelor’s or qualifying professional degree for officer positions
    Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges
    Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards
  • Meeting character and conduct standards, including background screening
  • Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs
  • Eligibility for a security clearance when required for your rating or designator
  • Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include:
United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.
Education
Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor’s status, training, and current Navy policy.
Pay, Benefits & Service
Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives
Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers
This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.


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About US Navy

Sourced by ZipRecruiter

Industry

National security, national security and international affairs, public safety statistics centers and offices, guided missile and space vehicle manufacturing and public administration

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

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