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It Help Desk Level 1 Jobs in Nevada (NOW HIRING)

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.

Cayuse Holdings

Help Desk Agent

Carson City, NV · On-site

$20 - $29/hr

Escalate complex or unresolved issues to higher-level support staff or specialized IT teams ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

Desert IT Solutions

Be Seen First

IT Technician

Las Vegas, NV · On-site

$50K - $70K/yr

First level identification and escalation of Major Incidents using the approved IT escalation ... Completion of day-to-day help desk support requests and assigned projects that require interaction ...

Judge Group, Inc.

IT Support Specialist

Reno, NV

$25 - $30/hr

Fully Onsite - Reno, NV Job Summary The Help Desk Support Specialist is a mid-level role within a ... (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates ...

Judge Group, Inc.

IT Support Specialist

Las Vegas, NV

$28 - $32/hr

Fully Onsite - Las Vegas Job Summary The Help Desk Support Specialist is a mid-level role within a ... (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Hero to join their tech-savvy team, responsible for ... Qualifications : Required : • 1-5 years of IT experience (or equivalent education) • Valid ...

JENSEN INFRASTRUCTURE

Help Desk Technician

Reno, NV · On-site

$20 - $27/hr

Reporting to our IT Infrastructure Manager, you'll primarily work with a talented team of Computer ... When you work at one of Jensen's many locations, you will enjoy the close relationships and ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

Join Our Tech-Savvy Squad! | Full-Time IT Helpdesk Hero Wanted Bluetree Practice Services - Where ... A workplace culture where YOU matter What You Bring to the Table: * 1-5 years of IT experience (or ...

My Wireless

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role ... helpdesk experience preferred

MY WIRELESS

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role ... helpdesk experience preferred

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57.25K - $84.50K/yr

... and maintain help desk user support or mainframe and server operations. Incumbents may perform ... OR one year of relevant experience as an IT Technician III in Nevada State service; OR an ...

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It Help Desk Level 1 information

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How much do it help desk level 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk level 1 in Nevada is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician, and why are they important?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What are IT Help Desk Level 1 technicians?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

What are popular job titles related to It Help Desk Level 1 jobs in Nevada? For It Help Desk Level 1 jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching It Help Desk Level 1 jobs in Nevada look for? The top searched job categories for It Help Desk Level 1 jobs in Nevada are:
What cities in Nevada are hiring for It Help Desk Level 1 jobs? Cities in Nevada with the most It Help Desk Level 1 job openings:
It Help Desk Level 1 jobs near you
Infographic showing various It Help Desk Level 1 job openings in Nevada as of May 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,035 per year, or $23.6 per hour.
It Help desk analyst

It Help desk analyst

ClientServer Technology Solutions LLC

Las Vegas, NV

$20/hr

Other

Posted 5 days ago

Job description

Role: It Help desk analysts. 

Exp: 2+ Years

Visa: USC

Rate: $20/hr

Duration: Lon-Term

The help desk analyst''s role is to provide information, assistance, training, and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Summary of Essential Job Functions:

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit incident details from end users.
  • Assess severity of issues and categorize and assign accordingly. Route severe incidents according to process.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.
  • Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
  • Provision and deprovision of user accounts, systems, applications and network access.
  • Complete regular reviews of system users to ensure users are authorized and provisioned properly.
  • Perform routine security audits & other external compliance audits for all provisioned user accounts.


Position Requirements:

  • College level coursework in Computer Science or related field and/or 0-1 years equivalent work experience
  • Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices
  • Experience administering users and computers in a complex enterprise environment
  • Able to read and understand technical manuals and procedural documentation
  • Strong written and oral communication skills and effective interpersonal and relationship-building skills
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Demonstrated

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