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It Help Desk Level 1 Jobs (NOW HIRING)

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

KETCHIKAN INDIAN CORPORATION

IT Help Desk

Ketchikan, AK · On-site

$23.19 - $34.78/hr

Enforce Information Technology policy and procedures. Responsible to take new employee picture for ... Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

U.S. Army

IT Help Desk

Zanesville, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL · On-site

$32 - $40/hr

Provide first- and second-level technical support for hardware, software, and network issues across ... Minimum 5 years of IT help desk or technical support experience in a regulated industry (aerospace ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

You're sharp, resourceful, and calm under pressure--the one people count on when technology ... Strong Networking Skills If you're ready to perform at a high level, learn like crazy, and make a ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our ... Dynamics AX and Baan ERP support Qualifications Required Qualifications * 1+ years of IT experience.

The Barnes Foundation

Primary Function: The Help Desk Technician will serve as the primary liaison between the IT ... Job Qualifications * 1 year experience in an end-user support-related role Clearances: Criminal ...

New

Career Group

IT Help Desk Specialist

Menlo Park, CA · On-site

$100K - $120K/yr

IT Help Desk Specialist | Menlo Park, CA | $100,000 - $120,000 A highly regarded investment firm is ... Serve as the primary point of contact for Tier 1 and Tier 2 technical support requests, owning ...

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It Help Desk Level 1 information

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$12

$23

$33

How much do it help desk level 1 jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it help desk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Level 1 technician?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

More about It Help Desk Level 1 jobs

What cities are hiring for It Help Desk Level 1 jobs?

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What states have the most It Help Desk Level 1 jobs?

States with the most job openings for It Help Desk Level 1 jobs include:

What job categories do people searching It Help Desk Level 1 jobs look for?

The top searched job categories for It Help Desk Level 1 jobs are:

It Help Desk Level 1 jobs near you
Infographic showing various It Help Desk Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

IntelliPro Group Inc.

Fife, WA • On-site

Contractor

Re-posted yesterday

Key responsibilities

  • Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and other peripherals.

  • Troubleshoot and resolve hardware, software, and system-related issues.

  • Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities.

Job description

Title: Client Support Associate

Location: Fife, WA (Onsite)
Pay Rate: $28 - $30/hr on W2
Duration: 3+ Months

Job Summary

We are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer service.

Key Responsibilities
  • Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and other peripherals.
  • Troubleshoot and resolve hardware, software, and system-related issues.
  • Install, configure, maintain, and support Windows-based systems and Microsoft Office applications.
  • Manage and document incidents and service requests using IT service management tools.
  • Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities.
  • Assist with audio/video conferencing and meeting room technology support.
  • Maintain IT asset inventory, equipment tracking, and spare parts management.
  • Coordinate vendor repairs, maintenance activities, and hardware replacements.
  • Support operational technology needs, including printer maintenance and equipment troubleshooting.
  • Follow IT security, compliance, and change management procedures.
Required Qualifications
  • 5+ years of hands-on experience supporting enterprise IT environments.
  • Strong experience with Windows desktop administration, deployment, and troubleshooting.
  • Experience installing, configuring, and repairing PC hardware.
  • Knowledge of desktop, laptop, printer, and peripheral troubleshooting.
  • Experience supporting iOS and Android mobile devices.
  • Proficiency with Microsoft Office applications.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to travel locally (approximately 5%) as required.
Work Environment
  • Fully onsite position based in Cookeville, TN.
  • Occasional travel to nearby locations may be required.
  • Flexibility to provide support during peak operational periods or after hours when needed.

If you're a hands-on IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment, we'd love to hear from you.

 

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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