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It Help Desk Level 1 Jobs (NOW HIRING)

Greenpoint Technologies

IT Help Desk Analyst

Moses Lake, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary IT Help Desk Analyst serves as the first point of contact for all IT-related support ... We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind ...

Ace Electric

IT Help Desk Technician I

Plain City, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

High level of professional business acumen. Mandatory Hiring Requirements: References, Background ... Minimum of 1 year of experience in Information Technology or equivalent combination of education ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

KETCHIKAN INDIAN CORPORATION

IT Help Desk

Ketchikan, AK

$23.19 - $34.78/hr

Enforce Information Technology policy and procedures. Responsible to take new employee picture for ... Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own ...

Jazz at Lincoln Center

IT Help Desk Technician II

Manhattan, NY · On-site

$33.65 - $38.46/hr

  • Medical

  • Life

  • Retirement

POSITION DESCRIPTION The IT Help Desk Technician II serves as an advanced technical resource within ... Respond to and resolve escalated support tickets from level one technician while ensuring timely ...

Cummings Electrical

IT Help Desk Technician

Fort Worth, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are currently seeking a Help Desk Technician to work with our IT team. Qualified candidates will ... Troubleshoot problems, provide resolutions to Tier 1 issues, escalate where appropriate, and ...

Siepe

IT Help Desk Tier 1

Houston, TX

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ... Expert level knowledge in supporting Windows 10 and 11 workstations * Working knowledge of Windows ...

Siepe

IT Help Desk Tier 1

Dallas, TX

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support ... Expert level knowledge in supporting Windows 10 and 11 workstations * Working knowledge of Windows ...

DMI

IT Help Desk Specialist

  • Medical

  • Life

  • Retirement

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... Enterprise-level administration and support for macOS and Windows operating systems, including ...

Priority Waste

... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... Escalate issues beyond Tier 1 scope to senior technical staff. * Provide clear, patient guidance ...

Capital Rx

IT Help Desk Technician

Charlotte, NC · On-site

$43K - $54K/yr

Train and mentor Help Desk 1and 2personnel * Partner with IT Director to perform personnel ... Experience with MDM * 1-2year's experiencein a supervisory or management role * Abilityto lift ...

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All JobsIt Help Desk Level 1 Jobs

It Help Desk Level 1 information

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How much do it help desk level 1 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it help desk level 1 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk Level 1 technician?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

More about It Help Desk Level 1 jobs

What cities are hiring for It Help Desk Level 1 jobs?

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What states have the most It Help Desk Level 1 jobs?

States with the most job openings for It Help Desk Level 1 jobs include:

What job categories do people searching It Help Desk Level 1 jobs look for?

The top searched job categories for It Help Desk Level 1 jobs are:

It Help Desk Level 1 jobs near you
Infographic showing various It Help Desk Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Analyst

Greenpoint Technologies

Moses Lake, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Summary
IT Help Desk Analyst serves as the first point of contact for all IT-related support requests across the organization. In our network heavy environment with complex data volumes, a large physical facility footprint, and a sizable remote workforce, this role delivers fast, friendly and effective technical assistance to keep employees productive and minimize downtime.
Essential Duties and Responsibilities
  • Provides Tier I technical support for hardware, software, network connectivity, and application issues.
  • Receives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person requests.
  • Participates in Employee Onboarding/Offboarding Tasks, including account provisioning, workstation and peripheral setups.
  • Assists with installation, updates, and basic configuration of approved software and applications.
  • Supports mobile device enrollment, configuration, and troubleshooting through MDM tools (e.g., Intune).
  • Performs password resets, account unlocks, and basic Active Directory / Entra ID user management.
  • Guides users through VPN connections, remote desktop access, and secure file-sharing procedures.
  • Troubleshoots and supports communication devices including conference room AV equipment.
  • Delivers remote assistance to off-site locations and remote workers using tools like Bomgar.
  • Provides on-site support to local satellite offices as needed.
  • Documents all interactions, troubleshooting steps, and resolutions in the ticketing system for knowledge sharing.
  • Assists with IT compliance, audit readiness, and security maintenance efforts.
  • Maintains accurate records of IT service work and asset management.
  • Contributes to a positive work environment through professional, productive communication and effective working relationships, while delivering consistent, responsive, and high-quality customer experience in all interactions with customers, clients, co-workers, and management.
  • Maintains regular attendance including being at work, being on time to work and working full shifts.
  • Other duties may be assigned.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Greenpoint Core Competencies
  • Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
  • Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
  • Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
  • Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
  • Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
  • Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies
  • Customer Service - Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service.
  • Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
  • Problem Solving-Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations.
  • Self-Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities.

Summary of Education, Experience & Certification
Associate degree (AA) in Information Technology or equivalent and 3 years related experience; or equivalent combination of education and experience.
Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.
Required Knowledge, Skills & Abilities
  • Experience Administering Active Directory Users, Groups and Computers in Windows Server 2024.
  • Experience troubleshooting and maintaining Microsoft Outlook client.
  • Experience supporting Microsoft 365 applications.
  • Demonstrated experience with Windows 11.
  • Strong customer service background and technical writing skills.
  • Excellent time management and organizational skills; ability to handling multiple tickets simultaneously.
  • Ability to communicate well in person, email, and telephone.
  • Ability to work effectively in a highly organized manner and be detail oriented.
  • Ability to work well independently and cross-functionally as part of an established and growing team.
  • Ability to ensure effective follow-up and follow-through.
  • Highly self-motivated and customer-service focused.
  • Ability to read, analyze, and interpret technical documents.
  • Ability to effectively present information and respond to questions within all levels of an organization.
  • Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
  • Valid driver license required.
  • Ability to travel as required.
  • Ability to work overtime as required.

The expected WA salary range for this position is between $48,000.00 - $63,000.00. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. Our suite of comprehensive benefits include: healthcare (medical, dental & vision), life insurance, paid time off, and a 401(k) savings plan with company match.
About Greenpoint Technologies
Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It's complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:
  • Big jobs and stretch assignments.
  • High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.
  • Ability to make a big, visible impact on the end product.

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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