It Help Desk Level 1 Jobs (NOW HIRING)

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Help Desk Specialist opportunity with a well-established national real estate services firm specializing in default servicing, including foreclosures, bankruptcies, evictions, and title solutions. This company emphasizes honesty, integrity, and client-focused service and offers a fast-paced, detail-driven work environment where your contributions make a real impact.
Your specific duties will include:

• Respond to IT help desk tickets, phone calls, emails, and walk-up requests in a timely and professional manner
• Diagnose and resolve hardware, software, network connectivity, and peripheral device issues
• Support users with Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint)
• Assist with password resets, account provisioning, and access management
• Escalate complex or unresolved issues to IT Management and Firm Management or vendors as appropriate
• Set up, configure, and deploy workstations, laptops, printers, and mobile devices
• Install, update, and patch software applications and operating systems
• Maintain an accurate inventory of hardware and software assets
• Coordinate warranty repairs and hardware replacements with vendors
• Troubleshoot VPN, Wi-Fi, and wired network connectivity issues
• Support remote users with secure access tools and remote desktop solutions
• Assist with basic switch, router, and firewall troubleshooting under IT management direction
• Log all support requests and resolutions in the ticketing system with accuracy and detail
• Maintain and update internal knowledge base articles and how-to guides
• Follow established IT policies, procedures, and security protocols
• Participate in onboarding and offboarding processes (account setup/deactivation, equipment provisioning/retrieval)
• Enforce and educate users on cybersecurity best practices (phishing awareness, password hygiene, MFA)
• Monitor for and report suspicious activity or potential security incidents
• Ensure endpoint devices meet security and compliance standards

Required qualifications for the position include :

• High school diploma or GED
• 1–3 years of experience in a help desk, desktop support, or IT support role
• Proficiency with Windows 10/11 and Microsoft 365
• Familiarity with Active Directory and basic user account management
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users
• Customer-service mindset with patience and professionalism

Preferred qualifications for the position include :

• Associate's or Bachelor's degree in IT, Computer Science, or related field preferred
• CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102)
• Experience with the Spiceworks help desk ticketing system
• Exposure to law firm or professional services IT environments
• Familiarity with document management systems
• Basic understanding of TCP/IP, DNS, and DHCP

Pay Rate Range: $25.00 - $27.00 per hour
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision, as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
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