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Player Support Jobs in New York (NOW HIRING)

Pulse Games

Head of Customer Support

New York, NY · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Manhattan, NY · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Bally's Corporation

Risk & Fraud Analyst

Jersey City, NJ · On-site

$54K - $60K/yr

Deliver outstanding player support on Risk & Fraud matters, including account issues, verification, and document reviews. * Review alerts and player activity to detect and prevent fraud across our ...

NBCUniversal

Video Player Architect

Manhattan, NY · On-site

The Media Group at NBCU supports a powerhouse collection of consumer-first brands including Peacock ... This position will focus on video player solutions, including defining player framework API ...

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Player Support information

See New York salary details

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How much do player support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for player support in New York is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.36 per hour, depending on experience, location, and employer.

What is a player support?

A Player Support job involves assisting gamers by troubleshooting technical issues, addressing account-related concerns, and providing gameplay guidance. Support agents communicate with players via chat, email, or forums to ensure a smooth gaming experience. They also escalate complex issues to higher-level teams when necessary. Strong communication skills, problem-solving abilities, and a passion for gaming are essential for this role.

What are the typical daily responsibilities of a player support specialist?

As a Player Support specialist, your daily responsibilities include responding to player inquiries via email, chat, or support tickets, troubleshooting technical or account-related issues, and providing guidance on in-game features or policies. You may also gather and document feedback from players, escalate complex problems to higher-level teams, and contribute to maintaining an up-to-date knowledge base. Collaboration with game developers, community managers, and other support team members is common to resolve recurring issues and improve overall player satisfaction. This role offers dynamic challenges where every day brings unique questions and interactions from a diverse player base.

What are the key skills and qualifications needed to thrive in the player support position, and why are they important?

To thrive as a Player Support specialist, you need strong problem-solving abilities, clear communication skills, and a solid understanding of gaming platforms and community guidelines, often supported by experience in customer service or technical support. Familiarity with ticketing systems such as Zendesk, CRM tools, and knowledge bases, as well as basic troubleshooting for common gaming hardware and software issues, is highly valuable. Exceptional patience, empathy, and active listening help you connect with players and de-escalate challenging situations. These skills are crucial for ensuring positive player experiences and maintaining a supportive gaming community.

What does a player support agent do?

A player support agent assists gamers by resolving technical issues, answering questions, and providing guidance related to gameplay, accounts, or transactions. They often communicate via chat, email, or phone and use support tools to track and manage customer inquiries efficiently.

What are the most commonly searched types of Player Support jobs in New York?

The most popular types of Player Support jobs in New York are:

What are popular job titles related to Player Support jobs in New York?

For Player Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Player Support jobs in New York look for?

The top searched job categories for Player Support jobs in New York are:

Player Support jobs near you
Infographic showing various Player Support job openings in New York as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,307 per year, or $20.3 per hour.

Player Support Agent (German) - Remote

Transperfect Gaming Solutions

New York, NY • On-site, Remote

Contractor

Posted 13 days ago

Key responsibilities

  • Process 'Calls for Help' received from the community and resolve them effectively.

  • Become familiar with the supported games and stay updated on workflow, policies, and gameplay changes.

  • Support reporting by tracking data on forms or spreadsheets and assist managers with ad-hoc tasks.

Job description

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide.
Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like minded people? If you answered yes to these questions, we'd love to meet you.
As a Player Support Agent, you'll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We're currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
RESPONSIBILITIES
• Processing 'Calls for Help' received from the community you are supporting.
• Becoming familiarized with the games you support, so you can best resolve these 'Calls for Help'.
• Remaining up to date with changes in workflows, policies and gameplay.
• Becoming highly skilled in the use of various ticketing and social media platforms.
• Getting creative in finding solutions encountered on a to day-to-day basis.
• Assisting with reporting by tracking data on a form or spreadsheet.
• Supporting your managers with ad-hoc tasks.
• Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
• Enforcing community rules and treating everyone fairly in the context of the game.
• Reporting on any issues or trends found in the game.
ESSENTIAL SKILLS
• A native or professional level of German with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask, prioritize, and work independently with minimal supervision.
• Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
• Driven by a passion for video games.
WHAT WE OFFER
• The opportunity to hone and improve your skills.
• Apply your talents to a diverse variety of engaging gaming projects.
• A team of like-minded people in a fast-paced, multicultural environment.
• Ongoing training and professional self-improvement opportunities.
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
In order to apply, please submit your CV in English
By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting

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