... player in dedicated, cross-border, and LTL/TL solutions ... About the Role Contract Implementation Manager Full-time Remote Overview Description The Contract ...
... player in dedicated, cross-border, and LTL/TL solutions ... About the Role Contract Implementation Manager Full-time Remote Overview Description The Contract ...
Act as a utility player , seamlessly jumping between technical, sales, and marketing roles as ... Develop and deliver data-driven talent insights , supporting HR and business leaders with market ...
Act as a utility player , seamlessly jumping between technical, sales, and marketing roles as ... Develop and deliver data-driven talent insights , supporting HR and business leaders with market ...
Sr. Technical Recruiter (Remote)
Detroit, MI · On-site +1
Act as a utility player , seamlessly jumping between technical, sales, and marketing roles as ... Develop and deliver data-driven talent insights , supporting HR and business leaders with market ...
Sr. Technical Recruiter (Remote)
Detroit, MI · On-site +1
Act as a utility player , seamlessly jumping between technical, sales, and marketing roles as ... Develop and deliver data-driven talent insights , supporting HR and business leaders with market ...
Act as a utility player , seamlessly jumping between technical, sales, and marketing roles as ... Develop and deliver data-driven talent insights , supporting HR and business leaders with market ...
Act as a utility player , seamlessly jumping between technical, sales, and marketing roles as ... Develop and deliver data-driven talent insights , supporting HR and business leaders with market ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Game Day Representative
Ann Arbor, MI · On-site +1
$18 - $25/hr
Support sport-specific game day operations including set-up and break down of league booths and ... coaches, players, parents/guardians, and officials * Establish relationships with coaches and ...
Game Day Representative
Ann Arbor, MI · On-site +1
$18 - $25/hr
Support sport-specific game day operations including set-up and break down of league booths and ... coaches, players, parents/guardians, and officials * Establish relationships with coaches and ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
... supporting application development and providing technical support. As a remote Business ... player, seeks added responsibility. * Demonstrated customer focus: strives to be best in class and ...
... supporting application development and providing technical support. As a remote Business ... player, seeks added responsibility. * Demonstrated customer focus: strives to be best in class and ...
Outbound/Inbound Rep (M-F)
Detroit, MI · Remote
$14/hr
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Ability to work independently while also being a strong team player Pay and Hours Starting pay ...
Outbound/Inbound Rep (M-F)
Detroit, MI · Remote
$14/hr
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Ability to work independently while also being a strong team player Pay and Hours Starting pay ...
Sales Account Manager (SAM) | Detroit Remote Field Position | Up to $150K OTE We are seeking a ... Must be able to work well as a team player and independently * Must strive to maintain and uphold ...
Sales Account Manager (SAM) | Detroit Remote Field Position | Up to $150K OTE We are seeking a ... Must be able to work well as a team player and independently * Must strive to maintain and uphold ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
If you are a hard-working, motivated team player, this may be an opportunity for you! *All ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Business to Business Representative
Detroit, MI · On-site +1
$14/hr
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Ability to work independently while also being a strong team player Pay and Hours Starting pay ...
Business to Business Representative
Detroit, MI · On-site +1
$14/hr
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Ability to work independently while also being a strong team player Pay and Hours Starting pay ...
Senior Developer
Detroit, MI · On-site +1
$57K - $113K/yr
Develop and support UI components and clientside functionality using JavaScript and Dojo. * Write ... Do the right thing attitude while being a strong team player * Strong communication and ...
Senior Developer
Detroit, MI · On-site +1
$57K - $113K/yr
Develop and support UI components and clientside functionality using JavaScript and Dojo. * Write ... Do the right thing attitude while being a strong team player * Strong communication and ...
Senior Developer
Detroit, MI · On-site +1
$57K - $113K/yr
Develop and support UI components and client‑side functionality using JavaScript and Dojo ... Do the right thing attitude while being a strong team player * Strong communication and ...
Senior Developer
Detroit, MI · On-site +1
$57K - $113K/yr
Develop and support UI components and client‑side functionality using JavaScript and Dojo ... Do the right thing attitude while being a strong team player * Strong communication and ...
Sr. Project Manager - Construction Civil Engineering
Flint, MI · On-site +1
$108K - $147K/yr
Provide direction, supervision, technical guidance and support to junior staff. JOB REQUIREMENTS We ... Ability to work remote and in person effectively. * Must be able to train less experienced staff ...
Sr. Project Manager - Construction Civil Engineering
Flint, MI · On-site +1
$108K - $147K/yr
Provide direction, supervision, technical guidance and support to junior staff. JOB REQUIREMENTS We ... Ability to work remote and in person effectively. * Must be able to train less experienced staff ...
Senior Civil/Structural Engineer
Detroit, MI · On-site +1
$73K - $132K/yr
... support of the development of bid/construction packages for substation projects. Candidate will ... Team player with ability to communicate with clients and staff Work Location: MA, MI, IL. If remote ...
Senior Civil/Structural Engineer
Detroit, MI · On-site +1
$73K - $132K/yr
... support of the development of bid/construction packages for substation projects. Candidate will ... Team player with ability to communicate with clients and staff Work Location: MA, MI, IL. If remote ...
Sr. Project Manager - Construction Civil Engineering
Farmington Hills, MI · On-site +1
$109K - $149K/yr
Provide direction, supervision, technical guidance and support to junior staff. JOB REQUIREMENTS We ... Ability to work remote and in person effectively. * Must be able to train less experienced staff ...
Sr. Project Manager - Construction Civil Engineering
Farmington Hills, MI · On-site +1
$109K - $149K/yr
Provide direction, supervision, technical guidance and support to junior staff. JOB REQUIREMENTS We ... Ability to work remote and in person effectively. * Must be able to train less experienced staff ...
Remote Player Support information
What is a remote player support?
A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.
What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?
To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.
What are some common challenges faced by remote player support specialists, and how can they be effectively managed?
Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What is the difference between Remote Player Support vs Customer Service Representative?
| Aspect | Remote Player Support | Customer Service Representative |
|---|---|---|
| Credentials | Basic technical knowledge, customer service skills | Similar customer service skills, sometimes technical knowledge |
| Work Environment | Remote, gaming or entertainment industry | Remote or in-office, various industries |
| Industry Usage | Gaming, entertainment, tech companies | Retail, telecom, finance, various sectors |
| Search & Comparison Intent | Focus on gaming support roles | General customer support roles |
Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.
What are popular job titles related to Remote Player Support jobs in Michigan?
For Remote Player Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Michigan look for?
The top searched job categories for Remote Player Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Player Support jobs?
Cities in Michigan with the most Remote Player Support job openings:
Full-time
Re-posted 12 days ago
Day & Ross rating
8.0
Based on 6 frontline employees who took The Breakroom Quiz
Job description
At Day & Ross, you'll go far.
Since 1950, Day & Ross has grown into a leading transportation company, serving top brands across North America. With over 8,000 employees, drivers, and owner-operators in the US and Canada, we are a significant player in dedicated, cross-border, and LTL/TL solutions.
About the Role
Contract Implementation Manager
Full-time
Remote
Overview Description
The Contract Implementation Manager is responsible for overseeing the implementation of new contracts and auditing ongoing agreements within the United States. This role manages the full lifecycle of new business launches, reporting to the Vice President of Operations. Key responsibilities include launching contract frameworks by collaborating with customers, business leadership, and internal teams to proactively identify and resolve implementation challenges, ensuring seamless operational startup.
How You'll Help
Conduct thorough analyses of customer operations, identifying opportunities for competitive solutions through the application of data analytics and workflow assessment. Utilize historical data and trend analysis to inform customers of operational patterns and potential improvements.
Evaluate service levels and continuously develop enhancements for both new and existing contracts. Monitor program performance and regularly meet with clients to review progress and introduce improvements.
Ensure the adequate deployment of resources, including the recruitment and onboarding of brokers, qualified drivers, part-time staff, and administrative support, to facilitate successful contract launches.
Lead the implementation process and ongoing operations with a focus on continuous improvement. Provide analysis and innovative recommendations, and conduct periodic meetings and reviews with clients, especially during program modifications.
Supervise contract invoicing and reporting activities. Conduct post-implementation audits to verify that contractual outcomes align with original costing projections.
Travel up to 50% to customer sites and company locations to support implementation, conduct reviews, and maintain strong client relationships.
Skills & Experience:
College degree with a general business focus plus ten years related experience and/or training; or equivalent combination of education and experience.
- Background in transportation including dispatch and supervisory roles.
- Safety training experience is an asset.
- Proficient in Excel and Word.
- Project management experience is an asset.
To apply, visit the Careers page on our website at dayross.com.
Day & Ross is committed to applying the preceding by applicable human rights legislation. The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis, and such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others.
Please note that the successful candidate will be asked to provide references and criminal background checks before employment. Only those candidates selected for an interview will be contacted.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
About Day & Ross
Sourced by ZipRecruiter