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Overnight Remote Email Chat Support Jobs in Michigan

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Communicate with customers via phone, email, chat, and video calls, determining the best method ... Fully remote work, within the US and Canada * Robust 99% employer-paid medical, dental, and vision ...

Insurance Service Associate - Remote

Three Rivers, MI · Remote

$13.25 - $18.50/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss ...

Customer Service Agent

Grand Rapids, MI · Remote

$15 - $20/hr

As a Remote Travel Customer Service Specialist , you'll be the friendly voice and helpful hand ... Respond to client inquiries via email, chat, and phone about bookings, itineraries, and travel ...

New

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Customer Service

Harrison, MI · On-site +1

$14 - $19/hr

Experience supporting customers through phone, email, chat, or another customer service channel. * Ability to process orders, quotes, purchase orders, and customer records accurately using computer ...

Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within ... Provide exceptional customer support through phone, chat, and email channels * Handle a high volume ...

New

Ability to work independently in a remote environment Preferred Qualifications * Associate degree or equivalent experience * Experience supporting customers through phone, email, and chat channels

New

Support customers via phone, chat, and email * Answer questions related to: * Electric vehicle ... remote position. Application Deadline This position is anticipated to close on Sep 4, 2026. About ...

New

Intake Specialist

Dearborn, MI · On-site +1

$48K - $50K/yr

Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

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Overnight Remote Email Chat Support information

What is the difference between Overnight Remote Email Chat Support vs Customer Service Representative?

AspectOvernight Remote Email Chat SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMUsually daytime hours, but can vary
Work EnvironmentRemote, online communication via email and chatRemote or in-office, phone and in-person interactions
CredentialsHigh school diploma or equivalent; customer service experience helpfulHigh school diploma or higher; customer service skills required
Communication ModeEmail and live chatPhone, email, and in-person

Overnight Remote Email Chat Support focuses on providing customer assistance through email and chat during overnight hours, often requiring specific technical skills and comfort with written communication. Customer Service Representatives may work during regular hours, handling a broader range of communication channels. Both roles require strong customer service skills but differ mainly in work hours and communication methods.

What are the most commonly searched types of Remote Email Chat Support jobs in Michigan?

The most popular types of Remote Email Chat Support jobs in Michigan are:

What are popular job titles related to Overnight Remote Email Chat Support jobs in Michigan?

For Overnight Remote Email Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Email Chat Support jobs in Michigan look for?

The top searched job categories for Overnight Remote Email Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Overnight Remote Email Chat Support jobs?

Cities in Michigan with the most Overnight Remote Email Chat Support job openings:

Infographic showing various Overnight Remote Email Chat Support job openings in Michigan as of August 2026, with employment types broken down into 67% Full Time, 22% Part Time, and 11% Contract. Highlights an 4% In-person, 4% Hybrid, and 92% Remote job distribution.

Remote Support Representative

Saginaw, MI • Remote

$16 - $20.25/hr

Part-time

Re-posted 20 days ago


Job description

We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves helping customers navigate available options, coordinating arrangements, maintaining accurate records, and ensuring a positive customer experience from initial inquiry through completion of services.

The ideal candidate is organized, detail-oriented, and enjoys helping customers while managing multiple tasks in a fast-paced remote environment.

Responsibilities

  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Assist customers with reservations, scheduling, and service-related requests
  • Research available options based on customer preferences and needs
  • Coordinate accommodations, transportation, activities, and related arrangements
  • Manage confirmations, updates, and schedule changes
  • Review reservation details and customer information for accuracy
  • Maintain organized customer records and documentation
  • Communicate important updates and information to customers
  • Work with suppliers and service providers to coordinate customer arrangements
  • Assist with modifications, cancellations, and special requests
  • Resolve customer concerns professionally and efficiently
  • Follow up with customers to ensure a smooth and positive experience
  • Maintain high standards of customer service and professionalism

Qualifications

  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Exceptional attention to detail and organizational abilities
  • Ability to multitask and manage priorities effectively
  • Strong problem-solving and critical-thinking skills
  • Comfortable using email, online platforms, and web-based applications
  • Ability to work in a team-oriented environment
  • Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
  • High school diploma or equivalent preferred

Benefits

  • Remote work environment
  • Comprehensive onboarding and training program
  • Ongoing professional development opportunities
  • Access to company-supported tools and resources
  • Collaborative team environment
  • Employee recognition programs
  • Continuing education and training opportunities
  • Access to industry-specific educational resources
  • Support from experienced team members
  • Opportunities to expand customer service, communication, and coordination skills

Preferred Skills

  • Customer service experience
  • Scheduling and coordination experience
  • Strong communication and follow-up skills
  • Ability to manage multiple customer requests simultaneously
  • Experience working with online systems and digital communication tools
  • Strong attention to detail and accuracy