ZipRecruiter

Log In

2

Remote Non Voice Email Chat Support Jobs in Michigan

Elite Escapes

Customer Service Agent

Grand Rapids, MI · Remote

$15 - $20/hr

As a Remote Travel Customer Service Specialist , you'll be the friendly voice and helpful hand ... Respond to client inquiries via email, chat, and phone about bookings, itineraries, and travel ...

New

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Communicate with customers via phone, email, chat, and video calls, determining the best method ... Fully remote work, within the US and Canada * Robust 99% employer-paid medical, dental, and vision ...

CSAA

Insurance Service Associate - Remote

Three Rivers, MI · Remote

$13.25 - $18.50/hr

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Hillenbrand

Customer Service

Harrison, MI · On-site +1

$14 - $19/hr

Experience supporting customers through phone, email, chat, or another customer service channel. * Ability to process orders, quotes, purchase orders, and customer records accurately using computer ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within ... Provide exceptional customer support through phone, chat, and email channels * Handle a high volume ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Ability to work independently in a remote environment Preferred Qualifications * Associate degree or equivalent experience * Experience supporting customers through phone, email, and chat channels

TEKsystems

Remote Automotive Advisor

Royal Oak, MI · Remote

$19 - $19.50/hr

Support customers via phone, chat, and email * Answer questions related to: * Electric vehicle ... remote position. Application Deadline This position is anticipated to close on Sep 4, 2026. About ...

CEDENT

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

... support and implement complex agency contact center solutions. Specifics below: Confident in a ... Skills based routing design and implementation for voice, chat, email, and SMS contact center ...

next page

Showing results 1-20

All JobsNon Voice Email Chat Support JobsRemote Non Voice Email Chat Support JobsRemote Non Voice Email Chat Support Jobs in Michigan

Remote Non Voice Email Chat Support information

What is a remote non voice email chat support?

A Remote Non Voice Email Chat Support job involves assisting customers through written communication channels such as email and live chat, rather than over the phone. Employees in this role respond to customer inquiries, resolve issues, and provide information about products or services while working from a remote location. This position requires strong written communication skills, attention to detail, and the ability to multitask across different customer conversations. It is ideal for individuals who prefer not to communicate verbally and are comfortable using technology to support customers.

What are the key skills and qualifications needed to thrive as a remote non voice email chat support specialist?

To excel as a Remote Non Voice Email Chat Support specialist, you need strong written communication, problem-solving abilities, and a good command of the English language, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce Service Cloud is typically required. Attention to detail, patience, and the ability to multitask set top performers apart in this role. These skills ensure efficient, accurate, and professional customer service, which helps maintain customer satisfaction and loyalty in a remote environment.

What are some common challenges faced by remote non voice email chat support representatives, and how can they be effectively managed?

Remote Non Voice Email Chat Support representatives often encounter challenges such as managing high volumes of inquiries, ensuring clear and empathetic written communication, and resolving complex issues without verbal cues. Staying organized and utilizing templates or knowledge bases can help manage workload efficiently. Additionally, practicing active listening in written form and collaborating with team members through internal chat tools can enhance response quality and support effective problem-solving.

What is the difference between Remote Non Voice Email Chat Support vs Remote Voice Customer Service Representative?

AspectRemote Non Voice Email Chat SupportRemote Voice Customer Service Representative
Communication ModeText-based via email and chatVerbal via phone or voice calls
Work EnvironmentComputer, internet, chat/email platformsComputer, headset, phone system
Skills RequiredWritten communication, patience, problem-solvingVerbal communication, active listening, empathy
Common IndustriesRetail, tech support, e-commerceTelecom, banking, insurance

Remote Non Voice Email Chat Support involves assisting customers through written communication channels like email and live chat, focusing on clear, concise responses. Remote Voice Customer Service Representatives handle customer inquiries via phone, requiring strong verbal skills and active listening. Both roles require customer service skills but differ mainly in communication mode and environment.

What are the most commonly searched types of Non Voice Email Chat Support jobs in Michigan?

The most popular types of Non Voice Email Chat Support jobs in Michigan are:

What are popular job titles related to Remote Non Voice Email Chat Support jobs in Michigan?

For Remote Non Voice Email Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Non Voice Email Chat Support jobs in Michigan look for?

The top searched job categories for Remote Non Voice Email Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Remote Non Voice Email Chat Support jobs?

Cities in Michigan with the most Remote Non Voice Email Chat Support job openings:

Remote Non Voice Email Chat Support jobs near you
Infographic showing various Remote Non Voice Email Chat Support job openings in Michigan as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 5% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Remote Support Representative

Viajemos Solas pero en Grupo

Saginaw, MI • Remote

$16 - $20.25/hr

Part-time

Re-posted 21 days ago

Job description

We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves helping customers navigate available options, coordinating arrangements, maintaining accurate records, and ensuring a positive customer experience from initial inquiry through completion of services.

The ideal candidate is organized, detail-oriented, and enjoys helping customers while managing multiple tasks in a fast-paced remote environment.

Responsibilities

  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Assist customers with reservations, scheduling, and service-related requests
  • Research available options based on customer preferences and needs
  • Coordinate accommodations, transportation, activities, and related arrangements
  • Manage confirmations, updates, and schedule changes
  • Review reservation details and customer information for accuracy
  • Maintain organized customer records and documentation
  • Communicate important updates and information to customers
  • Work with suppliers and service providers to coordinate customer arrangements
  • Assist with modifications, cancellations, and special requests
  • Resolve customer concerns professionally and efficiently
  • Follow up with customers to ensure a smooth and positive experience
  • Maintain high standards of customer service and professionalism

Qualifications

  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Exceptional attention to detail and organizational abilities
  • Ability to multitask and manage priorities effectively
  • Strong problem-solving and critical-thinking skills
  • Comfortable using email, online platforms, and web-based applications
  • Ability to work in a team-oriented environment
  • Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
  • High school diploma or equivalent preferred

Benefits

  • Remote work environment
  • Comprehensive onboarding and training program
  • Ongoing professional development opportunities
  • Access to company-supported tools and resources
  • Collaborative team environment
  • Employee recognition programs
  • Continuing education and training opportunities
  • Access to industry-specific educational resources
  • Support from experienced team members
  • Opportunities to expand customer service, communication, and coordination skills

Preferred Skills

  • Customer service experience
  • Scheduling and coordination experience
  • Strong communication and follow-up skills
  • Ability to manage multiple customer requests simultaneously
  • Experience working with online systems and digital communication tools
  • Strong attention to detail and accuracy

Apply