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Remote Email Chat Support Jobs in Michigan (NOW HIRING)

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

... technical support requests via phone, email, chat, and ticketing portal. * Log, categorize ... Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ...

Dream Voyages

Destination Travel Specialist

Lansing, MI · Remote

Destination Travel Specialist - Remote We're looking for a Destination Travel Specialist to join ... Book seamless journeys via email, chat, and phone--transforming inquiries into confirmed trips with ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Float Health

Intake Specialist

Lansing, MI · On-site +1

$48K - $50K/yr

Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

Float Health

Intake Specialist

Dearborn, MI · On-site +1

$48K - $50K/yr

Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ... This is a fully remote position based in the US. Employment Type: This is a full time position ...

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All JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Michigan

Remote Email Chat Support information

See Michigan salary details

$12

$22

$38

How much do remote email chat support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for remote email chat support in Michigan is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are popular job titles related to Remote Email Chat Support jobs in Michigan? For Remote Email Chat Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Michigan look for? The top searched job categories for Remote Email Chat Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Email Chat Support jobs? Cities in Michigan with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Michigan as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,222 per year, or $22.7 per hour.

Remote Support Representative

Viajemos Solas pero en Grupo

Saginaw, MI • Remote

$16 - $20.25/hr

Part-time

Posted 22 days ago

Job description

We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves helping customers navigate available options, coordinating arrangements, maintaining accurate records, and ensuring a positive customer experience from initial inquiry through completion of services.

The ideal candidate is organized, detail-oriented, and enjoys helping customers while managing multiple tasks in a fast-paced remote environment.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Assist customers with reservations, scheduling, and service-related requests
  • Research available options based on customer preferences and needs
  • Coordinate accommodations, transportation, activities, and related arrangements
  • Manage confirmations, updates, and schedule changes
  • Review reservation details and customer information for accuracy
  • Maintain organized customer records and documentation
  • Communicate important updates and information to customers
  • Work with suppliers and service providers to coordinate customer arrangements
  • Assist with modifications, cancellations, and special requests
  • Resolve customer concerns professionally and efficiently
  • Follow up with customers to ensure a smooth and positive experience
  • Maintain high standards of customer service and professionalism
Qualifications
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Exceptional attention to detail and organizational abilities
  • Ability to multitask and manage priorities effectively
  • Strong problem-solving and critical-thinking skills
  • Comfortable using email, online platforms, and web-based applications
  • Ability to work in a team-oriented environment
  • Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Comprehensive onboarding and training program
  • Ongoing professional development opportunities
  • Access to company-supported tools and resources
  • Collaborative team environment
  • Employee recognition programs
  • Continuing education and training opportunities
  • Access to industry-specific educational resources
  • Support from experienced team members
  • Opportunities to expand customer service, communication, and coordination skills
Preferred Skills
  • Customer service experience
  • Scheduling and coordination experience
  • Strong communication and follow-up skills
  • Ability to manage multiple customer requests simultaneously
  • Experience working with online systems and digital communication tools
  • Strong attention to detail and accuracy

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