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Weekend Customer Support Jobs in Michigan (NOW HIRING)

Crystal Flash

Customer Support

Grand Rapids, MI

The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels.

Alphabe Insight Inc

Customer Support Specialist

Detroit, MI · On-site

$17.75 - $24/hr

We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional ...

Crystal Flash

Customer Support Specialist

Grand Rapids, MI

$17.25 - $23.25/hr

Customer Support Specialist Position Description Position Summary : The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer ...

Open Dealer Exchange

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

Job Type Full-time Description CUSTOMER SUPPORT SPECIALIST About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the ...

700 Credit

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

CUSTOMER SUPPORT SPECIALIST About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field ...

DISHER

Customer Support Technician

Plainwell, MI

$15 - $20.25/hr

Customer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are ...

DISHER

Customer Support Technician

Plainwell, MI · On-site

$15 - $20.25/hr

Customer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are ...

Open Dealer Exchange

Customer Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

Description CUSTOMER SUPPORT SPECIALIST About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in ...

DISHER

Customer Support Technician

Plainwell, MI

$15 - $20.25/hr

Customer Support Technician - Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are ...

BS&A Software

Customer Support Specialist

Bath, MI · On-site

$16.25 - $22/hr

Customer Support Specialist Company Overview : BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility ...

BS&A

Customer Support Specialist

Bath, MI · On-site

$16.25 - $22/hr

Customer Support Specialist Company Overview : BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility ...

United Kennel Club

Be Seen First

Customer Support Specialist

Kalamazoo, MI · On-site

$17/hr

Join Our Team as a Customer Support Specialist Who We Are: At UKC, we believe that dogs make a difference by being the best partners in the field, on the job, and in competition. Since 1898, we have ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Michigan

Weekend Customer Support information

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Michigan? The most popular types of Customer Support jobs in Michigan are:
What are popular job titles related to Weekend Customer Support jobs in Michigan? For Weekend Customer Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Michigan look for? The top searched job categories for Weekend Customer Support jobs in Michigan are:
What cities in Michigan are hiring for Weekend Customer Support jobs? Cities in Michigan with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Customer Support

Customer Support

Crystal Flash

Grand Rapids, MI

Full-time

Posted 2 days ago

Job description

Position Summary:
The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.
The Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.
Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.
Essential Duties and Responsibilities
  • Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods.
  • Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.
  • Utilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.
  • Assist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.
  • Address safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.
  • Process customer payments and maintain accurate account documentation.
  • Perform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.
  • Maintain accurate customer account information and ensure all documentation is complete and up to date.
  • Research and resolve account discrepancies by working collaboratively with internal departments.
  • Educate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.
  • Assist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.
  • Conduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.
  • Support company projects involving customer data validation, account cleanup, and customer communication initiatives.
  • Follow established call handling procedures and customer service standards.
  • Achieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.
  • Meet and maintain customer support scorecard goals and performance expectations.
  • Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.
Key Responsibilities
  • Manage inbound and outbound customer interactions through phone, email, chat, and other communication channels.
  • Provide exceptional customer service while resolving inquiries, concerns, and account issues.
  • Process customer orders, account updates, service requests, and payment inquiries.
  • Maintain accurate customer records and documentation within company systems.
  • Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.
  • Support customer retention efforts through proactive customer outreach and relationship building.
  • Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.
  • Maintain compliance with company policies, procedures, safety requirements, and regulatory standards.
  • Achieve established customer service, quality assurance, and productivity goals.
  • Promote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards.
  • Promote Crystal Flash's mission, values, and commitment to exceptional customer service.
Qualifications
  • Strong customer service and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.
  • Experience working with CRM systems, customer databases, and business software applications.
  • Ability to work in multiple software systems simultaneously.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and data integrity.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional during difficult customer interactions.
  • Self-motivated and able to work with minimal supervision.
  • Ability to learn and adapt to changing business processes and technology.
  • Ability to work effectively in a team-oriented environment.

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