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Customer Support Associate Jobs in Michigan (NOW HIRING)

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Associate degree preferred WORK ENVIRONMENT * Work is performed in a typical office (call center ...

Kiongroup

Technical Support Associate

Grand Rapids, MI

$65K - $80K/yr

Customer Support Coordination * Provide status updates to customers on non-critical issues when ... Associate degree in Engineering, IT, or related field (Bachelor's preferred). * 1-3 years of ...

Kiongroup

Technical Support Associate

Grand Rapids, MI

$65K - $80K/yr

Customer Support Coordination * Provide status updates to customers on non-critical issues when ... Associate degree in Engineering, IT, or related field (Bachelor's preferred). * 1-3 years of ...

Actalent

Employee Support Associate

Troy, MI · Hybrid

$45K/yr

The Services Support Associate (SSA) is instrumental in ensuring Actalent's consultants and ... Ability to provide strong customer service experience to internal employees while maintaining ...

chicosfas

$15 - $19.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Green Oak, MI

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Customer Support Associate information

See Michigan salary details

$10

$17

$24

How much do customer support associate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for customer support associate in Michigan is $17.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in Michigan? The most popular types of Customer Support jobs in Michigan are:
What are popular job titles related to Customer Support Associate jobs in Michigan? For Customer Support Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Michigan look for? The top searched job categories for Customer Support Associate jobs in Michigan are:
What cities in Michigan are hiring for Customer Support Associate jobs? Cities in Michigan with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,288 per year, or $17.4 per hour.

Customer Support Specialist

Limitless East Marketing

Grand Rapids, MI

$60K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Company Description

About Us

At Hype Tier, we specialize in delivering high-energy, immersive event experiences that leave lasting impressions. From corporate conferences to brand activations, we believe every event should captivate, connect, and inspire. Our dynamic team combines innovation, strategy, and flawless execution to elevate client visions into unforgettable realities. Join us as we redefine what it means to create impact through events.

Job Description

Job Description

We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, or chat.

  • Identify and resolve product or service issues efficiently.

  • Maintain accurate records of interactions and transactions.

  • Collaborate with cross-functional teams to escalate and follow up on complex issues.

  • Monitor customer feedback and report trends to management.

  • Contribute to the development and refinement of support processes and documentation.

  • Maintain a high level of professionalism and empathy in all customer interactions.

Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor's degree preferred.

  • Minimum of 1-2 years of experience in customer service or a related field.

  • Strong verbal and written communication skills.

  • Problem-solving mindset with the ability to multitask.

  • Familiarity with CRM systems and support tools is a plus.

  • Excellent time management and organizational skills.

  • Ability to work independently and in a team environment.

Additional Information

Benefits

  • Competitive salary ($60,000 - $65,000/year)

  • Opportunities for professional growth and internal advancement

  • Comprehensive training and onboarding

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Supportive and collaborative work culture

  • Skill development programs and workshops

Apply