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Customer Support Associate Jobs in Michigan (NOW HIRING)

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Associate degree preferred WORK ENVIRONMENT * Work is performed in a typical office (call center ...

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Associate degree preferred WORK ENVIRONMENT * Work is performed in a typical office (call center ...

InterSources

Web Support Associate

New Hudson, MI · On-site

$17.25 - $22.25/hr

Web Support Associate Location: New Hudson, MI Responsibilities * Processing health care provider ... customers, stakeholders and business partners * Identifies, researches, analyzes and documents ...

Beztak

Server & Support Associate

Ann Arbor, MI · On-site

$16.75 - $21.50/hr

The Server & Support Associate is primarily responsible for providing excellent dining service to ... Strong customer service and communication skills * Positive attitude and willingness to learn ...

Chico's FAS

Support Associate - Chico's

Holland, MI

$12/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Somerset, MI

$15.75 - $20.50/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

chicosfas

Support Associate - Chico's

Somerset, MI · On-site

$15.75 - $20.50/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

Chico's FAS, Inc.

Support Associate - Soma

Kentwood, MI · On-site

$15.50 - $20.25/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! We ... The Support Associate is responsible for supporting a customer and product-focused sales culture ...

Chico's FAS, Inc.

Support Associate - Soma

Troy, MI · On-site

$16 - $20.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

chicosfas

Support Associate - Chico's

Grand Rapids, MI

$16.25 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

$15 - $19.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Michigan

Customer Support Associate information

See Michigan salary details

$10

$17

$24

How much do customer support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support associate in Michigan is $17.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What are popular job titles related to Customer Support Associate jobs in Michigan?

For Customer Support Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Michigan look for?

The top searched job categories for Customer Support Associate jobs in Michigan are:

What cities in Michigan are hiring for Customer Support Associate jobs?

Cities in Michigan with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,288 per year, or $17.4 per hour.

Client Support Associate - Remote

WASH Multifamily Laundry Systems

Grand Rapids, MI • On-site

$16.25 - $22.25/hr

Other

Re-posted 19 days ago

Job description

Client Support Associate

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

Position Summary:

WASH is seeking a motivated, detail-driven Client Support Associate who is passionate about delivering an industry-leading customer experience. As a frontline representative, you will own the full lifecycle of customer service operations, including answering inbound calls, creating and managing work orders, coordinating with internal teams, and ensuring accurate, timely billing. You'll be the dedicated point of contact between customers, sales, and field service personnel, ensuring every step feels seamless, informed, and handled with care.

Responsibilities:
  • Customer Experience Ownership — Provide a high-quality service experience by anticipating needs, removing friction, and following through on commitments
  • Inbound Customer Support — Serve as the first point of contact for customers, providing friendly, confident, and solutions-oriented assistance over the phone
  • Account Setup & Verification — Create and maintain accurate customer accounts, ensuring all service and billing details are captured correctly from the start
  • Work Order Management — Generate work orders, track progress, and proactively communicate status updates to customers and internal teams
  • Billing & Quote Support — Prepare service quotes, address billing questions, and ensure final invoices are accurate, timely, and easy to understand
  • Handle Sensitive Payment Information — Process customer credit card information securely, maintain accurate payment records, and follow all compliance and data-protection standards to safeguard customer information
  • Problem Resolution — Investigate service or billing concerns, identify root causes, and provide clear, confident solutions that reinforce trust
  • Cross-Team Coordination — Act as an effective liaison between customers, sales, and field service teams to resolve issues, clarify service needs, and keep workflows moving
Requirements:
  • Bachelor's degree in Business Administration or other relevant field of study, or equivalent applicable experience
  • Minimum of 1-2 years' experience in a corporate environment
  • Intermediate or Advanced level skills with office software tools (e.g. MS Office Suite, CRM tools, billing systems)
  • Strong organizational and professional communication skills to manage the accurate and timely execution of multiple tasks without sacrificing quality
  • Strong sense of accountability and dedication to delivering outstanding results
  • Promote a culture of customer service excellence
  • Ability to thrive and adapt in a high-transaction, high-performance, evolving company culture
  • Bi-lingual English/Spanish or English/French is a plus
  • Stable, high-speed internet connectivity
  • Dedicated, quiet workspace
  • Reliable transportation and ability to report to local office, when necessary

Apply